4413-XXX
Scanner problems
Symptom
Light does not turn on
• Scanned images are faded, or
colors are dull, blurry or fuzzy.
Images are slanted or crooked
and the straight lines in the
image appear to be jagged or
uneven.
• Blank copies
• Scanner motor does not run
• Document sensor does not
work
• CIS white roller assembly slips
• Paper does not feed correctly
Paper feed problems
Symptom
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
Envelopes fail to feed
Paper skews
Action
Go to the
"CIS assembly service
check" on page
Go to the
"Scan/copy quality
service check" on page
Go to the
"Scanner motor with
gear assembly service check" on
page
2-9.
Go to the
"Control panel
problems" on page
Go to the
"Paper path service
check" on page
Action
Go to the
"Paper feed service
check" on page
Go to the
"Paper feed service
check" on page
Go to the
"Paper path service
check" on page
Diagnostic information
2-8.
2-17.
2-3.
2-13.
2-11.
2-11.
2-13.
2-5