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Problem
The camera
gets warm
(or even hot)
to the touch.
My camera
stalls when
establishing
a connection
to the
computer.
I cannot
transfer
images from
the camera to
my computer.
146
HP Photosmart R817/R818 User's Manual
Possible cause
You are using
the HP AC
power adapter,
or you have
been using the
camera for15
minutes or
longer.
The USB cable
is not inserted
far enough into
the camera or
computer.
The camera
has a firmware
problem.
The HP Image
Zone software
is not installed
on the
computer.
The computer is
unable to
understand the
Picture Transfer
Protocol (PTP)
standard.
Solution
This is normal. However, if
anything seems out of the
ordinary, turn off the camera,
remove it from the cradle or dock,
and allow the camera to cool.
Then examine the camera and the
battery for signs of possible
damage.
Ensure that the USB cable is
properly connected to the camera
and computer through the cradle
or dock. If that does not fix the
problem, try connecting the USB
cable to another USB port on the
computer.
• Turn the camera off, then on
again. If that does not fix the
problem, reset the camera (see
page 126).
• If the problem persists, contact
HP Support (see page 162).
Either install the HP Image Zone
software (see page 19), or see
Using Your Camera without
Installing the HP Image Zone
Software on page 130.
Set your camera to act as a Disk
Drive (see page 134).
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