Solving Problems; Checking The Printer Status; Checking Messages On The Lcd Screen - Epson printer User Manual

User's Guide

Solving Problems

Checking the Printer Status

Checking Messages on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Messages
Printer error. Turn power off and then on again.
For details, see your documentation.
Operation canceled. Error while saving.
A printer's ink pad is nearing the end of its
service life. Please contact Epson Support.
A printer's ink pad is at the end of its service life.
Please contact Epson Support.
Recovery Mode
* In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty
does not cover the cost of this replacement.
Related Information
"Contacting Epson Support" on page 100
&
"Supported Memory Card Specifications" on page 92
&
"Supported External Storage Device Specifications" on page 93
&
"Installing Applications" on page 78
&
"Updating Applications and Firmware" on page 78
&
Solving Problems
Solutions
Remove any paper or protective material in the printer. If the error
message is still displayed after turning the power off and on again,
contact your dealer.
The external storage device, such as a memory card, may be damaged.
Check if the device is available.
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part. The message will be displayed
until the ink pad is replaced.
x
Press the button to resume printing.
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable.
2. Visit your local Epson website for further instructions.
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