840.xx service check
Step
1
POR the machine into configuration mode.
Go to the disable scanner menu item. See
"Disable Scanner" on page
"Enable ADF/FB -Enabled and press
Submit to save the change. POR the MFP
to operating mode. Try running a copy from
the ADF and flatbed.
Did the 840.xx error recur?
2
Re-enter Configuration mode, scroll to and
select the Disable Scanner menu item.
Does the screen display ADF Disabled or
Auto Disabled?
3
Check the ADF cable to ensure it is prpoerly
connected to the ADF.
Is the cable properly connected?
4
Properly connect the cable to the ADF unit
and controller board. POR the machine into
configuration mode. Go to the disable
scanner menu item. See
Scanner" on page
ADF/FB -Enabled and press Submit to
save the change. POR the MFP to operating
mode. Try running a copy from the ADF and
flatbed.
Did the 840.xx error recur?
5
Check the continuity on the ADF cable.
Is there continuity?
6
Replace the ADF cable. POR the machine
into configuration mode. Go to the disable
scanner menu item. See
Scanner" on page
ADF/FB -Enabled and press Submit to
save the change. POR the MFP to operating
mode. Try running a copy from the ADF and
flatbed.
Did the 840.xx error recur?
Questions / actions
3-18. Touch
"Disable
3-18. Touch "Enable
"Disable
3-18. Touch "Enable
Yes
Go to step 2.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 7
Go to step 7.
7011-2xx
No
Stop. Problem resolved.
Go to step 8.
Go to step 4.
Stop. Problem solved.
Go to step 6.
Stop. Problem solved.
2-41
Diagnostic information