Other - Konica Minolta Printer/Fax/Scanner/Copier 250 User Manual

Scan function troubleshooting
Symptom
Can be received
but cannot be
printed.
Binary code data is
received (printed).
The same docu-
ment is received
many times.
The reception can-
cellation has been
specified, but it is
not canceled.
The POP3 recep-
tion malfunction
icon does not dis-
appear.

Other

Symptom
An attempt to de-
liver an e-mail mes-
sage has been
made, but trans-
mission fails.
The e-mail mes-
sage is delivered
from this machine,
but it is not deliv-
ered to the for-
warding
destination.
200/250/350
Cause
Data in a format that is not
supported is attached, or an
email with no data is received.
The received document has
not been specified to be print-
ed.
Memory exceeded
Other causes
Data is attached in a format
other than MIME, or the e-mail
is received via a server that
does not support MIME.
Since the size of the e-mail is
too large, a connection time-
out with the server occurs
while the data is being re-
ceived.
Time may be required to can-
cel an Internet fax reception.
Since the time of the Auto-RX
has not elapsed since the pre-
vious time a POP3 reception
failed, POP3 reception is not
performed.
Cause
The e-mail address of the
specified user to which the
email message is to be deliv-
ered is not registered.
The forwarding destination
address is incorrect.
Other causes
Action
Ask the sender to send a TIFF-F file or
text.
To print the received document, specify
the received document to be printed.
Refer to page 9-12, page 9-23.
Print the saved documents, decrease
the memory usage of this machine, and
then ask the sender to send the data
again.
Check the communication malfunction
under "Type" in the job list, and refer to
the error code. Refer to page 11-3
When data is attached in a format other
than MIME, the binary code is printed as
text. (This is not a machine malfunction.)
Ask the sender to send the data in the
MIME format.
From a computer, receive the data as
proxy and delete the corresponding e-
mail from the server. Ask the sender to
decrease the size of the e-mail and to
send it again.
Wait until the job is canceled.
Once the POP3 reception malfunction
icon is displayed, it does not disappear
until reception is successful. Specify the
setting to shorten time of the Auto-RX,
and check that POP3 reception is possi-
ble.
Action
When sending an e-mail message, the e-
mail address must be specified. Register
the email address of the specified user to
which the e-mail message is to be deliv-
ered.
Check the one-touch e-mail address
specified for the forwarding destination.
The user e-mail address of the specified
e-mail delivery may have returned an er-
ror e-mail message. Check the contents
of the email message.
11
11-7