Resolving Operator Panel Error Messages - Kodak 6805 User Manual

Troubleshooting

Resolving Operator Panel Error Messages

Kodak Photo Printer 6800
Power
Ready
Error
Error Message
Paper Empty
Ribbon Empty
Incorrect Paper/
Incorrect Ribbon
Paper Jam XX
Cover Open
Paper Guide Error
Data Error
Mecha Error XX
Control Error XX
TempSensErr XX
6-2
Refer to the following table to resolve errors reported on the operator panel.
If the problem persists, contact your KODAK representative for service.
Paper
Menu Advance
Enter Paper
Rewind/Clear
Description or Cause
The paper is empty or is not loaded.
The ribbon is empty or is not loaded.
The loaded paper and ribbon are not the
same width.
The paper is stuck in the printer or paper
path.
The upper cover is open or not latched.
The paper and paper guide sizes are
different.
There is a communication problem
between the printer and host computer.
The printer has a mechanical problem.
The printer has a system control problem.
The printer has a problem with the
temperature sensor.
Possible Solution
Load the paper. See "Loading the Paper"
on page 1-8.
Load the ribbon. See "Loading the Ribbon"
on page 1-5.
Make sure the paper and ribbon are the
same width. Load the correct paper or
ribbon. See page 1-8 or page
See "Clearing a Paper Jam" on page
Close the cover by pressing on the center of
the cover until it clicks.
Load the correct paper. See
Paper" on page 1-8.
Check the host computer.
Contact your KODAK representative for
service. Have available:
• the error code number (XX)
• the printer model number and serial
number (listed on the printer data
plate)
1-5.
6-3.
"Loading the