Panasonic KX-TG9391C Operating Instructions Manual
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Panasonic KX-TG9391C Operating Instructions Manual

Panasonic KX-TG9391C Operating Instructions Manual

Expandable digital corded/cordless answering system
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TG9391C(e).book Page 1 Wednesday, August 27, 2008 2:36 PM

Operating Instructions

Expandable Digital Corded/Cordless
Answering System
KX-TG9391C
Model No.
This unit is compatible with Call Display. You must subscribe to the appropriate service
offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for future
reference.
For assistance, please call 1-800-561-5505 or visit us at www.panasonic.ca

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Summary of Contents for Panasonic KX-TG9391C

  • Page 1: Operating Instructions

    Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference. For assistance, please call 1-800-561-5505 or visit us at www.panasonic.ca...

  • Page 2: Table Of Contents

    TG9391C(e).book Page 2 Wednesday, August 27, 2008 2:36 PM Table of Contents Introduction Belt clip ....... 45 Headset (optional) .

  • Page 3: Introduction

    TG9391C(e).book Page 3 Wednesday, August 27, 2008 2:36 PM Introduction Accessory information Thank you for purchasing a Panasonic digital cordless phone. Supplied accessories Accessory item/Part number Quantity AC adaptor for base unit /PQLV207 or PQLV219 4-wire telephone line cord with green plugs...

  • Page 4: System Capabilities

    TG9391C(e).book Page 4 Wednesday, August 27, 2008 2:36 PM Introduction Expanding your phone system You can expand your phone system by registering optional KX-TGA939C handsets (6 max.) to a single base unit. System capabilities The unit can accommodate up to 2 external telephone lines and the following operations are available at a time.

  • Page 5: For Your Safety

    TG9391C(e).book Page 5 Wednesday, August 27, 2008 2:36 PM Introduction become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, For your safety immediately pull it from the telephone wall jack, and do not use. To prevent severe injury and loss of life/property, L Do not excessively pull the corded handset cord read this section carefully before using the product...

  • Page 6: Important Safety Instructions

    For best performance electrical appliances. Base unit location/avoiding noise Routine care The base unit and other compatible Panasonic L Wipe the outer surface of the product with a units use radio waves to communicate with each soft moist cloth. other.
  • Page 7 TG9391C(e).book Page 7 Wednesday, August 27, 2008 2:36 PM Introduction L Do not use benzine, thinner, or any abrasive powder. Notice for product disposal, transfer, or return L This product can store your private/confidential information. To protect your privacy/confidentiality, we recommend that you erase the information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

  • Page 8: Preparation

    TG9391C(e).book Page 8 Wednesday, August 27, 2008 2:36 PM Preparation S {ANSWER ON} T {LOCATOR} {INTERCOM} Controls U Navigator key ({^}/{V}/{7}/{8}) VOL. (Volume: {^}/{V}) Base unit Handset A Corded handset A Speaker B Receiver B Soft keys C Speaker C Headset jack D {LINE 1} D {C} (TALK) LINE1 indicator...

  • Page 9: Display/Indicators

    TG9391C(e).book Page 9 Wednesday, August 27, 2008 2:36 PM Preparation Using the navigator keys Display/Indicators The navigator keys can be used to navigate through menus and to select items shown on the Base unit display items display by pressing: Base unit: {^}, {V}, {7}, or {8} Item Meaning Handset: {^}, {V}, {<}, or {>}...

  • Page 10: Symbols Used In These Operating Instructions

    TG9391C(e).book Page 10 Wednesday, August 27, 2008 2:36 PM Preparation Status Meaning Menu icons Flashing A call is put on hold or the When in standby mode, pressing {MENU} (middle answering system is soft key) reveals the main menu. From here you answering a call.

  • Page 11: Connections

    Connect the AC adaptor cord (A) by pushing the plug firmly (B). Connect the corded handset cord (C) to the corded handset and the base unit. Base unit L Use only the supplied Panasonic AC adaptor PQLV207 or PQLV219. C C C C C C C C C C...

  • Page 12: Connecting The Telephone Line Cord

    TG9391C(e).book Page 12 Wednesday, August 27, 2008 2:36 PM Preparation Connecting the telephone line cord Refer to one of the following methods depending on your situation: – To connect to a 2-line telephone jack: page 12 – To connect to 2 single-line telephone jacks: page 12 –...
  • Page 13 TG9391C(e).book Page 13 Wednesday, August 27, 2008 2:36 PM Preparation If you subscribe to a DSL/ADSL service Please attach a DSL/ADSL filter (contact your DSL/ADSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: –...

  • Page 14: Battery Installation And Replacement

    – USE ONLY rechargeable Ni-MH batteries AAA (R03) size. – Do NOT use Alkaline/Manganese/Ni-Cd batteries. – We recommend using the Panasonic A nickel metal hydride battery that is recyclable rechargeable batteries noted on page 3, 5. powers the product you have purchased.

  • Page 15: Setting Up The Unit Before Use

    You can select either “English” or “Français” as the voice guidance language of the answering Panasonic Ni-MH battery performance system. The default setting is “English”. (supplied batteries) Program this setting using either the base unit or one of the handsets.

  • Page 16: Line Selection Mode

    TG9391C(e).book Page 16 Wednesday, August 27, 2008 2:36 PM Preparation Base unit: {■} (EXIT) Line selection mode Handset: {OFF} The line selection mode determines which line is selected when: Date and time – you lift the corded handset Program this setting using either the base unit or –...

  • Page 17: Making/Answering Calls

    TG9391C(e).book Page 17 Wednesday, August 27, 2008 2:36 PM Making/Answering Calls When you finish talking, press {OFF} or place the handset on the charger. Making calls Note: L The LINE1 indicator or LINE2 indicator on the Using the base unit : base unit lights up while using the handset.

  • Page 18: Answering Calls

    TG9391C(e).book Page 18 Wednesday, August 27, 2008 2:36 PM Making/Answering Calls storing a calling card access number and/or PIN in Using the handset Y the phonebook, a pause is also needed (page 23). When a call is being received, the ringer indicator : Base unit / Y Handset and c and/or d flashes rapidly.

  • Page 19: Useful Features During A Call

    TG9391C(e).book Page 19 Wednesday, August 27, 2008 2:36 PM Making/Answering Calls Note: Useful features during a call L To change the flash time, see page 28. For Call Waiting or Visual Call Waiting Hold service users This feature allows you to put an outside call on To use Call Waiting, you must first subscribe to the hold.

  • Page 20: Using The Other Line During A Call

    TG9391C(e).book Page 20 Wednesday, August 27, 2008 2:36 PM Making/Answering Calls Call share Using the other line during a This feature allows you to join an existing outside call call. : Base unit You can use the other line in the following ways: –...

  • Page 21: Phonebook

    TG9391C(e).book Page 21 Wednesday, August 27, 2008 2:36 PM Phonebook Character Base unit/handset phonebook The phonebook allows you to make calls without having to dial manually. You can add names and phone numbers to the base unit and handset phonebook independently, and assign each phonebook entry to the desired group.
  • Page 22 TG9391C(e).book Page 22 Wednesday, August 27, 2008 2:36 PM Phonebook Proceed with the operation for your unit. {V}/{^}: Scroll through the phonebook if Base unit: {C} necessary. Handset: {MENU} i {#}{2}{8}{0} Searching by group {MENU} Proceed with the operation for your unit. {V}/{^}: “Group”...

  • Page 23: Copying Phonebook Entries

    TG9391C(e).book Page 23 Wednesday, August 27, 2008 2:36 PM Phonebook Handset: {MENU} i {#}{2}{8}{0} Copying an entry {MENU} {V}/{^}: “Erase all” i {SELECT} : Base unit {V}/{^}: “Yes” i {SELECT} {V}/{^}: “Yes” i {SELECT} {V}/{^}: Select the desired entry. i {MENU} Proceed with the operation for your unit.

  • Page 24: Programming

    TG9391C(e).book Page 24 Wednesday, August 27, 2008 2:36 PM Programming Programmable settings You can customize the unit by programming the following features. To access the features, there are 2 methods: – scrolling through the display menus (page 24) – using the direct commands (page 27) L Mainly the direct command method is used in these operating instructions.
  • Page 25 TG9391C(e).book Page 25 Wednesday, August 27, 2008 2:36 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Ringer settings Ringer volume Line1 Line2 – Ringer tone Line1 Line2 – – Interrupt tone Night mode Start/End On/Off Initial settings Set date & time Date and time –...
  • Page 26 TG9391C(e).book Page 26 Wednesday, August 27, 2008 2:36 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Ringer settings Ringer volume Line1 – Line2 – Ringer tone Line1 – Line2 – – Interrupt tone Night mode Start/End On/Off Initial settings Set date &...
  • Page 27 TG9391C(e).book Page 27 Wednesday, August 27, 2008 2:36 PM Programming Programming using the direct commands {MENU} i {#} Enter the desired feature code. {V}/{^}: Select the desired setting. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {■}(EXIT) on the base unit or {OFF} on the handset.
  • Page 28 TG9391C(e).book Page 28 Wednesday, August 27, 2008 2:36 PM Programming Operating Feature Feature Setting System Page unit code setting – – Play greeting {3}{0}{3} – – Play new msg. {3}{2}{3} – – Record greeting {3}{0}{2} Recording time 1min {3}{0}{5} 2min <3min>...
  • Page 29 TG9391C(e).book Page 29 Wednesday, August 27, 2008 2:36 PM Programming *5 If you subscribe to a distinctive ring service, select a tone (base unit: tone 1 to 3/handset: tone 1 to 5). If you select a melody, you cannot distinguish lines by their ringers. *6 If you select one of the melody ringer tones, the ringer tone will continue to play for several seconds even if the caller has already hung up.

  • Page 30: Special Instructions For Programmable Settings

    TG9391C(e).book Page 30 Wednesday, August 27, 2008 2:36 PM Programming Alarm Special instructions for An alarm sounds at the set time for 3 minutes once programmable settings or daily. Alarm can be set for each handset. Important: L Set the date and time beforehand (page 16). Night mode Night mode allows you to select a span of time Y Handset...

  • Page 31: Registering A Unit

    TG9391C(e).book Page 31 Wednesday, August 27, 2008 2:36 PM Programming Proceed with the operation for your unit. Deregistering a handset Base unit: {■} (EXIT) A handset can cancel its own registration (or the Handset: {OFF} registration of another handset) that is stored in the base unit.

  • Page 32: Call Display Service

    TG9391C(e).book Page 32 Wednesday, August 27, 2008 2:36 PM Call Display Service ringer tone you selected for each line on page 28 when calls from this group are received. Using Call Display service : Base unit / Y Handset Important: L This unit is Call Display compatible.
  • Page 33 TG9391C(e).book Page 33 Wednesday, August 27, 2008 2:36 PM Call Display Service – If the item has already been viewed or Area code – Local phone number answered, “Q” is displayed, even if it was Example: viewed or answered using another unit. –...
  • Page 34 TG9391C(e).book Page 34 Wednesday, August 27, 2008 2:36 PM Call Display Service {V}/{^}: Select the desired entry. L To edit the number, press {EDIT} repeatedly until the phone number is shown in the desired format. {SAVE} If necessary, edit the party’s name (16 characters max.).

  • Page 35: Answering System

    TG9391C(e).book Page 35 Wednesday, August 27, 2008 2:36 PM Answering System Call screening Answering system : Base unit / Y Handset The answering system can answer and record calls for you when you are unavailable to answer While a caller is leaving a message, you can listen the phone.

  • Page 36: Erasing Your Greeting Message

    TG9391C(e).book Page 36 Wednesday, August 27, 2008 2:36 PM Answering System Operation Playing back the greeting message Pause message {PAUSE} : Base unit To resume playback, press {6}. {MENU} i {#}{3}{0}{3} {■} (STOP) Stop playback {V}/{^}: Select the desired line(s). i To exit the playback mode, {SELECT} press {■} (EXIT).

  • Page 37: Listening To Messages Using The Handset

    TG9391C(e).book Page 37 Wednesday, August 27, 2008 2:36 PM Answering System Operation Listening to messages using Erase all messages {*}{5} the handset Turn answering system on for {#}{1} line 1 only i {8} When new messages have been recorded, “New Turn answering system on for {#}{2} message”...

  • Page 38: Remote Operation

    TG9391C(e).book Page 38 Wednesday, August 27, 2008 2:36 PM Answering System Press {8} repeatedly to select the desired When finished, hang up. line(s). Voice guidance {V}/{^}: “Erase all” i {SELECT} During remote operation, the unit’s voice guidance {V}/{^}: “Yes” i {SELECT} starts and prompts you to press {1} to perform a {OFF} specific operation, or press {2} to listen to more...

  • Page 39: Answering System Settings

    TG9391C(e).book Page 39 Wednesday, August 27, 2008 2:36 PM Answering System Operation Skipping the greeting message to Turn answering system on {#}{2}{8} leave a message for line 2 only You can leave a message just as any outside caller Turn answering system on {#}{0}{8} can.

  • Page 40: Voice Mail Service

    TG9391C(e).book Page 40 Wednesday, August 27, 2008 2:36 PM Answering System L To use this unit’s answering system rather than the Voice Mail service provided by your service provider/telephone company, please contact your service provider/telephone company to deactivate your Voice Mail service. If your service provider/telephone company cannot do this: –...

  • Page 41: Voice Mail Service

    TG9391C(e).book Page 41 Wednesday, August 27, 2008 2:36 PM Voice Mail Service – You do not subscribe to Voice Mail service. Voice Mail service – Your service provider/telephone company does not send Voice Mail tones. – Your phone is connected to a PBX. Voice Mail is an automatic answering service offered by your service provider/telephone If you are not sure which setting is required,...

  • Page 42: Intercom/Locator

    TG9391C(e).book Page 42 Wednesday, August 27, 2008 2:36 PM Intercom/Locator Answering an intercom call Intercom : Base unit Intercom calls can be made: – between the base unit and handset. Lift the corded handset or press {INTERCOM} to answer the page. –...

  • Page 43: Conference Calls

    TG9391C(e).book Page 43 Wednesday, August 27, 2008 2:36 PM Intercom/Locator To page the base unit, press {0}. L To put both lines on hold, press {HOLD}. To To page another handset, enter its extension talk with only one caller, press {LINE 1} or number.

  • Page 44: Handset Locator

    TG9391C(e).book Page 44 Wednesday, August 27, 2008 2:36 PM Intercom/Locator During an outside call, press {INTERCOM} once to put the call on hold. To page the base unit, press {0}. To page another handset, enter its extension number. When the paged party answers, press {CONF}.

  • Page 45: Useful Information

    Mount the charger (A), then slide it down (B) and to the right (C) until it is secure. To remove the belt clip Headset (optional) Connecting a headset to the handset allows for hands-free conversations. We recommend using the Panasonic headset noted on page 3.

  • Page 46: Error Messages

    TG9391C(e).book Page 46 Wednesday, August 27, 2008 2:36 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The called handset or base unit is in use. Busy L Other units are in use and the system is busy.

  • Page 47: Troubleshooting

    TG9391C(e).book Page 47 Wednesday, August 27, 2008 2:36 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.
  • Page 48 TG9391C(e).book Page 48 Wednesday, August 27, 2008 2:36 PM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or 3 L Battery charge is low. Fully charge the batteries (page 14). flashes. I fully charged the batteries, but 3 L Clean the charge contacts and charge again (page 15). still flashes or 4 is displayed.
  • Page 49 TG9391C(e).book Page 49 Wednesday, August 27, 2008 2:36 PM Useful Information Problem Cause/solution Caller information is displayed late. L Depending on your service provider/telephone company, the unit may display the caller’s information at 2nd ring or later. L Move closer to the base unit. I cannot dial the phone number edited L The phone number you dialed might have been edited in the caller list.
  • Page 50 TG9391C(e).book Page 50 Wednesday, August 27, 2008 2:36 PM Useful Information Problem Cause/solution While recording a greeting message or L A call is being received. Answer the call and try again listening to messages, the unit rings later. and recording stops. Liquid damage Problem Cause/solution...

  • Page 51: Industry Canada Notices And Other Information

    TG9391C(e).book Page 51 Wednesday, August 27, 2008 2:36 PM Useful Information Industry Canada Notices and other information requirement that the sum of the Ringer NOTICE: This equipment meets the applicable Industry Equivalence Numbers of all the devices does not exceed 5. Canada Terminal Equipment Technical Specifications.

  • Page 52: Specifications

    TG9391C(e).book Page 52 Wednesday, August 27, 2008 2:36 PM Useful Information L The illustrations in these instructions may vary slightly from the actual product. Specifications ■ Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) ■ Number of channels: 60 Duplex Channels ■...

  • Page 53: Warranty

    PANASONIC PRODUCT - LIMITED WARRANTY EXCHANGE PROGRAM Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship and agrees to replace the product for a period as stated below from the date of original purchase.

  • Page 54: Index

    TG9391C(e).book Page 54 Wednesday, August 27, 2008 2:36 PM Index Headset, optional: 45 Hold: 19 Index Intercom: 42 Interrupt tone: 27 Additional handset: 31 Alarm: 30 Key tone: 27 Answering calls Line mode: 28 Base unit: 18 Line selection mode: 16 Handset: 18 M Making calls Answering system...
  • Page 55 TG9391C(e).book Page 55 Wednesday, August 27, 2008 2:36 PM Notes...
  • Page 56 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © Panasonic Communications Co., Ltd. 2008...

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