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Panasonic KX-TG9381 Operating Instructions Manual

Panasonic expandable digital cordless answering system operating instructions.

 
Model shown is KX-TG9381.
Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID. You must subscribe to the appropriate service offered
by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for future
reference.
For assistance, visit our Web site:
http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.
Consulte "Guía Rápida Española", página 60.
Operating Instructions
Expandable Digital Cordless
Model No.
Model No.
Answering System
KX-TG9381
with 2 Handsets
KX-TG9382

Summary of Contents

  • Page 1

    Please read these operating instructions before using the unit and save them for future reference. For assistance, visit our Web site: http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico. Consulte “Guía Rápida Española”, página 60. Operating Instructions Expandable Digital Cordless...

  • Page 2: Table Of Contents

    Table of Contents Introduction Model composition ..... . . 3 Accessory information..... 3 System capabilities .

  • Page 3: Model Composition, Accessory Information

    Wall mounting adaptor/PQKL10078Z2 Rechargeable batteries/HHR-4DPA (Part No. HHR-55AAABU or N4DHYYY00004) Handset cover /PNYNTGA430BR Belt clip/PNKE1004Z1 Charger/PNWETG9382T *1 The handset cover comes attached to the handset. For assistance, please visit http://www.panasonic.com/help Base unit Handset Part No. Part No. KX-TG9381 KX-TGA939 KX-TG9381...

  • Page 4

    Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 68). Accessory item Order number Rechargeable HHR-4DPA batteries L To order, please call 1-800-332-5368 or visit http://www.panasonic.com/batterystore Battery type: – Nickel metal hydride (Ni-MH) – 2 AAA (R03) size for each handset...

  • Page 5: System Capabilities

    L The maximum operating number may decrease, depending on the state of usage, for example, when the answering system is taking a call. For assistance, please visit http://www.panasonic.com/help Example: Outside call on line 2 Example: Outside call on line 2...

  • Page 6: For Your Safety

    These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211-PANA (1-800-211-7262). L Unplug from power outlets and never touch the inside of the product if its casing has been broken open.

  • Page 7: Important Safety Instructions, For Best Performance, Specifications

    SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise-free communications, place your base unit: – at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.

  • Page 8: Other Information

    The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license. Other trademarks and trade names are those of their respective owners. For assistance, please visit http://www.panasonic.com/help...

  • Page 9: Connections

    The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a Panasonic T- adaptor (page 4). Emergency power can be supplied to the unit by connecting a Panasonic battery back- up power supply noted on page 4.

  • Page 10

    “Line1” (page 17). “Click” “Transparent” plug Note: L “Check tel line 2” is displayed on the unit. To erase it, see page 52. For assistance, please visit http://www.panasonic.com/help 4-wire cord To 2-line telephone jack (RJ14C) 2-wire cord 4-wire cord 2-wire cord...

  • Page 11

    – noise is heard during conversations. – Caller ID features do not function properly. To connect to a 2-line telephone jack For this connection, please purchase a Panasonic 2-line splitter (page 4). Example: DSL/ADSL line is line 2 “Click” “Transparent” plug “GREEN”...

  • Page 12: Battery Installation, Battery Charge

    Note: L Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 6. L Wipe the battery ends (S, T) with a dry cloth. L Avoid touching the battery ends (S, T) or the unit contacts.

  • Page 13: Controls

    L The battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours. For assistance, please visit http://www.panasonic.com/help Getting started Controls Handset...

  • Page 14

    P {■} (STOP) (EXIT) Q {ANSWER SELECT} R ANSWER ON indicator S {ANSWER ON} T {LOCATOR} {INTERCOM} For assistance, please visit http://www.panasonic.com/help Using the navigator key/volume key (?, VOL.) {<} ■ Scrolling through lists or items By pressing this key ({^} or {V}) repeatedly, you can scroll through (up or down) various lists or items.

  • Page 15: Display

    Bluetooth is activated. Ready to make/receive calls on a Bluetooth headset. (page 48) Making/Answering calls on Bluetooth headset. (page 49) For assistance, please visit http://www.panasonic.com/help *1 Corresponding line number(s) is indicated next to the item. Menu icons When in standby mode, pressing {MENU} (middle soft key) reveals the main menu.

  • Page 16: Initial Settings

    {SAVE} Proceed with the operation for your unit. Handset: {OFF} Base unit: {■} (EXIT) For assistance, please visit http://www.panasonic.com/help Dialing mode If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”.

  • Page 17

    Proceed with the operation for your unit. Handset: {OFF} Base unit: {■} (EXIT) Note: L You can select a line manually regardless of the line selection mode by pressing {LINE 1} or {LINE 2}. For assistance, please visit http://www.panasonic.com/help Getting started...

  • Page 18: Making Calls

    Note: L For best performance, use the speakerphone in a quiet environment. For assistance, please visit http://www.panasonic.com/help L While on a call, you can switch from the base unit to the handset: – Press {LINE 1} or {LINE 2} on the handset to...

  • Page 19: Answering Calls

    {V}/{^}: Select the desired line(s). i {SELECT} {V}/{^}: Select the desired volume. {SAVE} i {OFF} For assistance, please visit http://www.panasonic.com/help Making/Answering Calls Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing {OFF}.

  • Page 20: Useful Features During A Call

    Note: L To change the flash time, see page 30. For assistance, please visit http://www.panasonic.com/help For call waiting or Call Waiting Caller ID service users To use call waiting, you must first subscribe to call waiting from your service provider/telephone company.

  • Page 21: Using The Other Line During A Call

    Note: L After you hang up the call, the feature will return to the setting programmed on page 21. For assistance, please visit http://www.panasonic.com/help Making/Answering Calls Using the other line during a call You can use the other line in the following ways: –...

  • Page 22: Handset/base Unit Phonebook

    {*}. Character Space – For assistance, please visit http://www.panasonic.com/help L To enter another character that is located on the same dial key: Handset: Press {>} to move the cursor to the next space. Base unit: Press {8} to move the cursor to the next space.

  • Page 23

    Proceed with the operation for your unit. Handset: {MENU} i {#}{2}{8}{0} Base unit: {C} {V}/{^}: Select the desired entry. For assistance, please visit http://www.panasonic.com/help Searching by first character (alphabetically) Y Handset / [ Base unit Proceed with the operation for your unit.

  • Page 24: Copying Phonebook Entries

    This feature can be used, for example, to dial a calling card access number or bank account PIN that you have For assistance, please visit http://www.panasonic.com/help stored in the phonebook, without having to dial manually.

  • Page 25

    L To cancel an entry, press {V}/{^} to select the entry, then press {SELECT}. For assistance, please visit http://www.panasonic.com/help L You can also search for another entry by entering the first character (page 23) or query (page 23).

  • Page 26: Programmable Settings

    L To exit the operation, press {OFF} on the handset or {■} (EXIT) on the base unit. Note: L See page 29 for the default settings. Handset Main menu View Caller ID Phonebook Answering device For assistance, please visit http://www.panasonic.com/help Sub-menu 1 – – Play new msg. Play all msg. Erase all Settings Sub-menu 2 –...

  • Page 27

    *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset or the base unit. Base unit Main menu View Caller ID Phonebook For assistance, please visit http://www.panasonic.com/help Sub-menu 1 Ringer volume Ringer tone Interrupt tone Night mode Set date &...

  • Page 28

    Ringer settings Initial settings Bluetooth *1 If you program these settings using the base unit, you do not need to program the same item again using the handset. For assistance, please visit http://www.panasonic.com/help Sub-menu 1 Record greeting Play greeting Ring count...

  • Page 29

    Date and time Deregistration Display language Erase all (Erasing all messages) Headset HS registration (Handset registration) Interrupt tone Key tone Line select Night mode (On/Off) For assistance, please visit http://www.panasonic.com/help Feature Setting code <Off> {7}{2}{0} Once Daily {2}{0}{0} <Off> <On> {3}{1}{0} <On>...

  • Page 30

    Ringer tone Ringer volume Set dial mode Set flash time Set line mode Set PIN Time adjustment (Caller ID subscribers only) View Caller ID For assistance, please visit http://www.panasonic.com/help Feature Setting code <11:00 PM/06:00 AM> {2}{3}{7} {6}{1}{8} {2}{8}{0} {3}{2}{4} {3}{0}{3}...

  • Page 31

    “A”. *13This feature allows the unit to automatically adjust the date and time setting when caller information is received. To use this feature, set the date and time first. For assistance, please visit http://www.panasonic.com/help Feature Setting code <On>...

  • Page 32: Special Programming

    Base unit: {■} (EXIT) Note: L When the night mode is turned on, 3 is displayed. For assistance, please visit http://www.panasonic.com/help Alarm An alarm sounds at the set time for 3 minutes once or daily. Alarm can be set for each handset.

  • Page 33: Registering A Unit

    Select the handset you want to cancel by pressing the desired handset(s) number. L The selected handset number(s) flashes. For assistance, please visit http://www.panasonic.com/help L To cancel a selected handset number, press the number again. The number will stop flashing.

  • Page 34: Using Caller Id Service, Caller List

    If you select “No ringer ID” (default), the unit uses the For assistance, please visit http://www.panasonic.com/help ringer tone you selected on page 30 when calls from this group are received.

  • Page 35

    Press {EDIT} repeatedly until the phone number is shown in the desired format. Local phone number Example: 321-5555 For assistance, please visit http://www.panasonic.com/help Caller ID Service Area code – Local phone number Example: 555-321-5555 1 – Area code – Local phone number...

  • Page 36

    {SAVE} i Go to step 4. Press {SAVE} 2 times. If necessary, edit the party’s name (16 characters max.). i {OK} For assistance, please visit http://www.panasonic.com/help If necessary, edit the party’s phone number (24 digits max.). i {OK} {V}/{^}: Select the desired group (page 22).

  • Page 37: Answering System, Turning The Answering System On/off, Greeting Message

    L The ANSWER ON indicator lights up. ■ To turn off: Press {ANSWER ON}. L The ANSWER ON indicator turns off. For assistance, please visit http://www.panasonic.com/help Answering System Call screening Y Handset / [ Base unit While a caller is leaving a message, you can listen to the call through the handset’s or base unit’s...

  • Page 38: Listening To Messages Using The Base Unit

    L If there are no new messages, the base unit plays back all messages. Playing back messages for the desired line(s) Press {ANSWER SELECT} repeatedly to select the desired line(s), then press {6}. For assistance, please visit http://www.panasonic.com/help Operating the answering system during playback Operation {^} or {V}...

  • Page 39: Listening To Messages Using The Handset

    Play all messages Pause message {PAUSE} Stop playback Turn answering system off Erase currently playing {*}{4} message For assistance, please visit http://www.panasonic.com/help {*}{5} {#}{1} i {8} {#}{2} i {8} {#}{0} i {8} *1 If pressed within the first 5 seconds of a message, the previous message is played.

  • Page 40: Remote Operation

    Follow the voice guidance prompts as necessary or control the unit using remote commands (page 41). When finished, hang up. For assistance, please visit http://www.panasonic.com/help Note: L You can also leave a message just as any outside caller can. After the greeting message starts, press {*} to skip the greeting message and record your message after the beep.

  • Page 41

    End remote operation (or {*}{#} hang up) For assistance, please visit http://www.panasonic.com/help *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 For English voice guidance only: To resume operation, enter a remote command within 3 seconds, or the voice guidance starts.

  • Page 42: Answering System Settings, Voice Mail Service

    – Set this unit’s “Ring count” setting so that this unit’s answering system answers calls before the voice mail service of your service For assistance, please visit http://www.panasonic.com/help provider/telephone company does. It is necessary to check the number of rings...

  • Page 43: Voice Mail Service

    For assistance, please visit http://www.panasonic.com/help Voice Mail Service Turn this feature off when: – You do not subscribe to voice mail service.

  • Page 44: Intercom, Handset Locator

    – To page all handsets, press {0} or wait for a few seconds. L To stop paging, press {INTERCOM}. When you finish talking, press {INTERCOM}. For assistance, please visit http://www.panasonic.com/help Answering an intercom call Y Handset Press {C} to answer the page.

  • Page 45: Transferring Calls, Conference Calls

    Press {SP-PHONE} to answer the page. Note for handset and base unit: L After the paging party disconnects, you can talk to the outside caller. For assistance, please visit http://www.panasonic.com/help Intercom/Locator Conference calls 3 people can establish a conference call.

  • Page 46

    Note for the handset and base unit: L The outside call can be put on hold by pressing {HOLD}. Only the person who placed the call on hold can resume the full conference by pressing {CONF}. For assistance, please visit http://www.panasonic.com/help...

  • Page 47: Using Bluetooth Devices

    L The base unit’s PIN may be required (default: “0000”). L The entries being copied are displayed on the base unit. For assistance, please visit http://www.panasonic.com/help Using Bluetooth devices L When entries have been copied, “Completed” is displayed on the base unit.

  • Page 48: Using A Bluetooth Wireless Headset (optional)

    See “Changing the headset connection (when 2 headsets are registered)”, page 48. For assistance, please visit http://www.panasonic.com/help Reconnecting a headset If ] is not displayed even when the headset is turned on, the headset has been disconnected from the base unit.

  • Page 49

    Press {^} or {V} repeatedly while talking on the headset. L To adjust the volume using the headset, refer to your headset operating instructions. For assistance, please visit http://www.panasonic.com/help Using Bluetooth devices Listening to messages recorded on the base unit answering system You can listen to messages with your headset.

  • Page 50: Wall Mounting

    Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit. For assistance, please visit http://www.panasonic.com/help Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks...

  • Page 51: Belt Clip

    AC adaptor cord 83 mm 102 mm inches) (4 inches) For assistance, please visit http://www.panasonic.com/help To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). Charger Drive the screws (not supplied) into the wall.

  • Page 52: Error Messages

    Memory full Messages full No link to base. Reconnect AC adaptor. For assistance, please visit http://www.panasonic.com/help Cause/solution L The called unit is in use. L Other units are in use and the system is busy. Try again later. L Privacy mode is on for the call you tried to join (page 21).

  • Page 53: Troubleshooting

    General use Problem The unit does not work. I cannot hear a dial tone. For assistance, please visit http://www.panasonic.com/help Cause/solution inserted. Use only the rechargeable Ni-MH batteries noted on page 4, 6. L You must subscribe to Caller ID service. Once you receive caller information after subscribing to Caller ID service, this message will not be displayed.

  • Page 54

    Noise is heard, sound cuts in and out. The handset and/or base unit does not ring. For assistance, please visit http://www.panasonic.com/help Cause/solution L Change the display language (page 16). L A call is being received. Answer the call and start again after hanging up.

  • Page 55

    L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.

  • Page 56

    Noise is heard during a call on the headset. For assistance, please visit http://www.panasonic.com/help Cause/solution L The answering system is not turned on for the line you wish to record messages from. Select the desired line or both lines, then turn the answering system on (page 37).

  • Page 57

    Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying process. For assistance, please visit http://www.panasonic.com/help Cause/solution L Confirm that your headset is turned on. L Only 1 headset can be connected at a time. Change the connection to your headset (page 48).

  • Page 58: Fcc And Other Information

    For assistance, please visit http://www.panasonic.com/help Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

  • Page 59

    Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If nterference is experienced, move the cordless telephone further away from the TV or VCR.

  • Page 60: Guía Rápida Española

    Guía Rápida Española Guía Rápida Española Instalación Cómo conectar el adaptador para corriente L Use sólo el adaptador de corriente Panasonic PQLV219 incluido. Correcto Unidad Oprima firmemente base el contacto. Incorrecto Unidad base Cómo conectar el cable de la línea telefónica Para conectarlo a una toma telefónica para 2 líneas...

  • Page 61

    LPara usar sólo la línea 1: {MENU} i {#}{2}{5}{0} i {V}/{^}: “Línea 1” i {GUARD.} i {OFF}/{ } LPara borrar el mensaje “Rev. Línea tel 2”: {MENU} i {#}{1}{9}{0} Para obtener ayuda, visite http://www.panasonic.com/help (sólo en inglés) Guía Rápida Española CARGUE APROXIMADAMENTE DURANTE 7 HORAS Confirme que aparezca “Cargando”.

  • Page 62

    Idioma de la pantalla {MENU} i {#}{1}{1}{0} {V}/{^}: “Español” i {GUARD.} Continúe operando su unidad. Auricular: {OFF} ■ Unidad base: { } Para obtener ayuda, visite http://www.panasonic.com/help (sólo en inglés) , VOL.) Auricular {<} Auricular Unidad base Unidad base Unidad base {>}...

  • Page 63

    Operaciones básicas Directorio telefónico (Auricular/Unidad base) Para añadir entradas Para hacer llamadas Para obtener ayuda, visite http://www.panasonic.com/help (sólo en inglés) Continúe operando su unidad. Auricular: {MENU} i {#}{2}{8}{0} Unidad base: {C} {AÑADIR} i Introduzca el nombre de la persona (máx. 16 caracteres). i {OK} Introduzca el número telefónico de la persona (máx.

  • Page 64

    “No tiene mensajes”. Después de 10 segundos, sonarán 3 pitidos más. Entonces podrá grabar su mensaje. L No puede introducir los comandos remotos mientras esté grabando su mensaje o después de hacerlo. Para obtener ayuda, visite http://www.panasonic.com/help (sólo en inglés) Comando remoto Repetir mensaje (durante la reproducción) Avanzar al siguiente mensaje (durante la reproducción)

  • Page 65

    L Por lo general, el NIP predeterminado es “0000”. Consulte las instrucciones de operación de su audífono. Unidad base: {OK} L Cuando complete el registro, aparecerá ]. Ahora ya está listo para usar el auricular. Para obtener ayuda, visite http://www.panasonic.com/help (sólo en inglés) Guía Rápida Española ®...

  • Page 66

    LPara ajustar el volumen usando el audífono, consulte las instrucciones de operación del mismo. Marcas registradas L La marca denominativa y los logotipos de Bluetooth marcas por parte de Panasonic Corporation se hace bajo licencia. Otras marcas comerciales y marcas denominativas pertenecen a sus respectivos propietarios. Solución rápida de problemas El auricular muestra: “S/enlace a base.

  • Page 67

    Auricular Oprima {OK}, y después espere a que se emita un pitido largo. Para obtener más información acerca del registro, visite http://www.panasonic.com/RegisterYourHandset (sólo en inglés) Para obtener ayuda, visite http://www.panasonic.com/help (sólo en inglés) Guía Rápida Española LINEA1 MENU LINEA2 {MENU}...

  • Page 68: Customer Services

    Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases (United States and Puerto Rico) Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pstc.panasonic.com or, send your request by E-mail to: npcparts@us.panasonic.com...

  • Page 69: Warranty (for United States And Puerto Rico)

    If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or...

  • Page 70

    L Send the unit to PSTC (Panasonic) Exchange Center, prepaid and adequately insured. L Do not send your unit to Panasonic Corporation of North America listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.

  • Page 71: Index

    Index Additional handset: 33 Alarm: 32 Answering calls Base unit: 19 Handset: 18 Answering system Call screening: 37 Erasing messages: 38, 39, 41 Listening to messages: 38, 39, 40 Number of rings: 42 Recording time: 42 Remote access code: 40 Remote operation: 40 Ring count: 42 Toll saver: 42...

  • Page 72

    Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © Panasonic Communications Co., Ltd. 2009...

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