HP ProBook 470 G2 Maintenance And Service Manual
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HP ProBook 470 G2 Maintenance And Service Manual

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HP ProBook 470 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 470 G2

  • Page 1 HP ProBook 470 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 DVD change without notice. The only warranties for drive to install the Windows 7 software and HP products and services are set forth in the take full advantage of Windows 7 functionality. express warranty statements accompanying http://windows.microsoft.com/en-us/...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader (select models only) ............8 Keys ..............................9 Bottom ................................. 10 Front ..................................
  • Page 8 Heat sink assembly ........................... 73 Display assembly ..........................75 Power connector and cable ....................... 82 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 ........84 Using Computer Setup ............................84 Starting Computer Setup ........................84 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics (UEFI) ......................89 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........89 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ........90 Using Computer Setup ............................90 Starting Computer Setup ........................
  • Page 10 11 Backup and recovery in Windows 7 ......................103 Creating recovery media and backups ......................103 Guidelines ............................103 Creating recovery media with HP Recovery Disc Creator ............... 103 Creating recovery media ....................104 Backing up your information ......................104 Performing a system recovery ..........................
  • Page 11 16 Recycling ..............................126 Battery ................................126 Display ................................126 Index ................................132...

  • Page 13: Product Description

    ● 6144 MB (4096 + 2048; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following drives: ● 1.5-TB, 5400-rpm...
  • Page 14 Category Description ● 1-TB, 5400-rpm ● 750-GB, 7200-rpm ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm, hybrid (8-GB SSD) MLC ● 500-GB, 5400-rpm ● 320-GB, 5400-rpm ● 128-GB Solid-state drive (SSD) Fixed optical drives Supports the following 9.5-mm SATA optical drives: ● DVD-ROM ●...
  • Page 15 Category Description ● Realtek 802.11 b/g/n 1x1 +BT Combo (Skyray) Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card External media card Digital Media Reader Slot Supports SD, SDHC, SDXC Ports Headphone/Microphone Combo Jack RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (2) USB 2.0 (2) VGA (Dsub 15-pin) supporting 2048 ×...
  • Page 16 Category Description Windows 8.1 Professional 64-bit Windows 8.1 Professional 64-bit – MSNA FreeDOS 2.0 Ubuntu Linux Restore Media (DRDVD/SRDVD): DRDVD Windows 8.1 DRDVD Windows 7 SRDVD Ubuntu Linux Restore Media (OSDVD): Windows 7 Home Basic 64 Windows 7 Home Premium 64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 8.1 Professional 64...

  • Page 17: External Component Identification

    To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.

  • Page 18: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Component Description Speaker mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the...

  • Page 22: Bottom

    HP Support Assistant. To access HP Support Assistant in Windows 8, from the Start screen, select the HP Support Assistant app. To access Help and Support in Windows 7, select Start > Help and Support.

  • Page 23: Front

    Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that store, manage, share, or access information. Left...

  • Page 24: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start >...

  • Page 25: Service Tag And Pcid Label

    Component Description Optical drive eject button (select models only) Releases the optical drive disc tray. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 26: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 27: Illustrated Parts Catalog

    Service tag and PCID label on page 13 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 28 Item Description Spare part number Display panel, 43.9-cm (17.3-inch) not spared Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Backlit 768130-xxx No backlight 768787-xx1 Chapter 3 Illustrated parts catalog...
  • Page 29 Item Description Spare part number Top cover (includes touchpad assembly) 768390-001 Touchpad button board 768140-001 Power button board assembly 767442-001 Card reader board 768384-001 Function board 768380-001 Fingerprint reader assembly (includes cable, bracket, and bezel) 768378-001 System board (includes replacement thermal material) Intel i7-4510U processor;...
  • Page 30 Item Description Spare part number 4-GB 691740-001 2-GB 691739-001 (12) Optical drive extension board not spared (13) RTC battery 738824-001 (14) WLAN module Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 730668-001...

  • Page 31: Display Components

    Item Description Spare part number (24) Optical drive (includes bracket, bezel, and screws) Blu-ray ROM DVD±RW SuperMulti DL Drive 768473-001 DVD±RW SuperMulti DL Drive 768475-001 DVD-ROM drive 768474-001 Display components Item Description Spare part number Display bezel For use in models with a webcam 768375-001 For use in models without a webcam 768376-001...

  • Page 32: Cable Kit

    Item Description Spare part number Display panel (raw), HD+ 768386-001 WLAN antennas not spared separately Included in Display Rear Cover kit, 768373-001 Display Hinge Kit (includes left and right hinges) 768379-001 Display/webcam cable assembly 768377-001 (in Cable Kit) Display rear cover (includes wireless antennas) 768373-001 Cable Kit Item...

  • Page 33: Miscellaneous Parts

    Description Spare part number 320-GB, 5400-rpm 778183-001 128-GB Solid-state drive, M.2 773069-001 Hard Drive Hardware Kit (includes hard drive bracket and screws; not illustrated) 767437-001 Optical drives (include bezel, bracket, and screws) Blu-ray ROM DVD±RW SuperMulti DL Drive 768473-001 DVD±RW SuperMulti DL Drive 768475-001 DVD-ROM drive 768474-001...
  • Page 34 Description Spare part number For use in Europe, the Middle East, and Africa 755530-021 For use in India 755530-D61 For use in Israel 755530-BB1 For use in Italy 755530-061 For use in Japan 755530-291 For use in the People’s Republic of China 755530-AA1 For use in South Africa 755530-AR1...

  • Page 35: Sequential Part Number Listing

    Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part CSR flag Description number 490371-001 Power cord (1.83 m, 3-pin) for use in North America 490371-011 Power cord (1.83 m, 3-pin) for use in Australia 490371-021 Power cord (1.83 m, 3-pin) for use in Europe, the Middle East, and Africa...
  • Page 36 Spare part CSR flag Description number 710662-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 730668-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 732000-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) hard drive 738824-001 RTC battery 747375-001...

  • Page 37: Sequential Part Number Listing

    Spare part CSR flag Description number 768130-001 Keyboard, backlit, for use in the United States 768130-031 Keyboard, backlit, for use in the United Kingdom 768130-041 Keyboard, backlit, for use in Germany 768130-051 Keyboard, backlit, for use in France 768130-061 Keyboard, backlit, for use in Italy 768130-071 Keyboard, backlit, for use in Spain 768130-081...
  • Page 38 Spare part CSR flag Description number 768375-001 Display bezel for use in models with a webcam 768376-001 Display bezel for use in models without a webcam 768377-001 Cable Kit (see Cable Kit on page 20 for more Cable Kit spare part information) 768378-001 Fingerprint reader assembly (includes cable, bracket, and bezel) 768379-001...
  • Page 39 Spare part CSR flag Description number 768401-501 System board with Windows 8.1 Professional; Intel i7-4510U processor; 2-GB discrete graphics memory 768401-601 System board with Windows 8.1 Standard; Intel i7-4510U processor; 2-GB discrete graphics memory 768473-001 Blu-ray ROM DVD±RW SuperMulti DL Drive(includes bezel, bracket, and screws) 768474-001 DVD-ROM drive (includes bezel, bracket, and screws) 768475-001...
  • Page 40 Spare part CSR flag Description number 768787-DH1 Keyboard, no backlight, for use only in models in the Netherlands 768787-FL1 Keyboard, no backlight, for use only in models in the Czech Republic and Slovakia 768787-FP1 Keyboard, no backlight, for use only in models in northern Africa 773069-001 128-GB Solid-state drive, M.2 773563-001...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 43: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 45: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 47: Battery

    Battery Description Spare part number 6-cell, 51 WHr, 2.55 Ah Li-ion battery 757661-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 708457-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Service Door

    Service door Description Spare part number Service doors (includes large and small service door) 768385-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Slide the smaller service door away from the battery bay (3) to release it, and then lift the service door (4) to remove it. NOTE: The smaller service door provides access to the wireless modules, optical drive security screw, and keyboard screws. You must remove the large service door to remove the small service door. Component replacement procedures...

  • Page 50: Hard Drive

    Hard drive Description Spare part number 1.5-TB, 5400-rpm, 9.5 mm 747375-001 1-TB, 5400-rpm 676521-001 750-GB, 7200-rpm 778191-001 750-GB, 5400-rpm 634250-001 500-GB, 7200-rpm 703267-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) 732000-001 320-GB, 5400-rpm 778183-001 128-GB Solid-state drive, M.2 773069-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 51 Pull the plastic tab (3) to remove the hard drive from the bay. To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up off the drive (1), remove the 4 Phillips PM3.0×3.0 screws (2) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (3).

  • Page 52: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 53 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 54: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number DVD-ROM drive 768474-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 768473-001 DVD±RW SuperMulti DL Drive 768475-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 55 To remove the bracket from the optical drive, remove the Phillips PM2.0×3.0 screw (1) that secures the bracket to the drive, and then remove the bracket from the drive (2). Reverse this procedure to install an optical drive. Component replacement procedures...

  • Page 56: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 730668-001...
  • Page 57 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 58: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard, backlit 768130-xxx Keyboard, no backlight 768787-xx1 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover. Rotate the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard.
  • Page 60 Disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnect the keyboard cable from the system board (3). Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 62 Position the computer upside-down with the front toward you. Remove the 5 rubber screw covers and 8 Torx T8M2.5×6.0 screws that secure the top cover to the computer. Remove the 9 Torx T8M2.5×3.0 screws that secure the top cover to the computer. Position the computer upright and open it as far as possible.
  • Page 63 Remove the 4 Torx T8M2.5×6.0 screws (5) from the top of the computer. Pry the top cover off the computer to disengage it. NOTE: Begin by attempting to pry the top cover loose near the optical drive. Lift the top of the top cover (1), and the lift the top cover up and remove it from the computer (2). Reverse this procedure to install the top cover.

  • Page 64: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 768389-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the speakers from the top cover (3). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 66: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, and bezel) 768378-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Power Button Board

    Remove the fingerprint reader board and cable assembly from the top cover (3). Reverse this procedure to install the fingerprint reader assembly. Power button board Description Spare part number Power button board assembly 767442-001 Before removing the power button board, follow these steps: Shut down the computer.
  • Page 68 Optical drive (Optical drive on page Top cover (see Top cover on page Remove the power button board: Position the top cover upside-down. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover. Slide the board upward to disengage it from the tabs (2). Lift the board up to remove it from the top cover (3), while guiding the cable through the hole in the top cover (4).

  • Page 69: Function Board

    Function board Description Spare part number Function board 768380-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: Card Reader Board

    On the front of the top cover, pull the cable to disengage it from the adhesive that secures it, and then pull the cable through the hole in the top cover (4). Remove the function board from the top cover. Reverse this procedure to install the function board.
  • Page 71 Hard drive (Hard drive on page Optical drive (Optical drive on page Top cover (see Top cover on page Remove the card reader board: NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed. Position the top cover upside-down.

  • Page 72: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 768382-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 73 Lift the board off the top cover (3). Reverse this procedure to install the USB/audio board. Component replacement procedures...

  • Page 74: Touchpad Button Board

    Touchpad button board Description Spare part number Touchpad button board 768140-001 Before removing the touchpad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 75 Lift the touchpad button board off the top cover (5). Reverse this procedure to install the touchpad board. Component replacement procedures...

  • Page 76: Fan

    Description Spare part number 767433-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 77 Lift the fan from the computer (2). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 78: Battery Connector Cable

    Battery connector cable The battery connector cable is included in the Cable Kit, spare part number 768377-001. Before removing the battery connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: System Board

    Reverse this procedure to install the battery connector cable. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number Intel i7-4510U processor; 2-GB discrete graphics memory ● Without Windows 8.1 768401-001 ● Windows 8.1 Professional 768401-501 ●...
  • Page 80 Remove the battery (see Battery on page 35). Remove the following components: Service doors (see Service door on page 36). Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board:...
  • Page 81 Lift the right side of the system board up at an angle (4). Pull the system board up and toward the right to remove it from the computer (5). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 82: Optical Drive And Hard Drive Extension Boards

    Optical drive and hard drive extension boards You must remove the system board to remove the optical drive extension board. Before removing the optical drive extension board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 83: Rtc Battery

    RTC battery Description Spare part number RTC battery 738824-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 84 Remove the battery from the socket (2). Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink assembly: For use in models with discrete graphics and all processors except for the Intel i7-4558U 768050-001 For use in models with discrete graphics and an Intel i7-4558U processor 768049-001 Before removing the heat sink assembly, follow these steps: Shut down the computer.
  • Page 86 Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 87: Display Assembly

    Display assembly Entire display hinge-ups are not spared. For a list of individual display spare parts, see Display components on page Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 88 Position the computer upright and open. Disconnect the display cable from the system board (1). Remove the WLAN antennas from the routing path along the base of the computer (2). Place the computer upright and open as far as possible. Remove the 5 Phillips PM2.5×4.0 screws (1) from the display hinges.
  • Page 89 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 90 Remove the display bezel (6). The display bezel is available using spare part number 768375-001 for models with a webcam and 768376-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 768387-001. If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2).
  • Page 91 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2). The raw display panel is available using spare part number 768386-001. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure.
  • Page 92 Lift the bottom of the hinges upward (2), pull the top of the hinges out from under the tabs (3), and then remove the display hinges from the display enclosure (4). Display hinges are available in the Display Hinge Kit using spare part number 768379-001. If it is necessary to replace the display/webcam cable, lift the display/webcam cable assembly straight up and off the display panel.
  • Page 93 If it is necessary to replace the WLAN antenna cables, lift them straight up and out of the display panel, noting their routing paths for reinstallation. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 94: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 767432-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 95 Remove the cable from the clips built into the computer (2), and then lift the power cable from the computer (3). Reverse this procedure to install the power cable. Component replacement procedures...

  • Page 96: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 97: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 98: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 99: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 100: Dynamically Choosing A Boot Device Using The F9 Prompt

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 101: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 102: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 103: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 104: Downloading A Bios Update

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 105: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 106: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 107: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 108: Computer Setup (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Ubuntu Linux

    To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Chapter 9 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux...

  • Page 109: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 110: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 111: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 112: Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 113: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 114: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 115: Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 116: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 117: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 118: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 119 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 120: Backup And Recovery In Ubuntu Linux

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 121: Performing A System Recovery

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.

  • Page 122: Remove Everything And Reinstall Ubuntu

    NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.
  • Page 123 You can initiate this option by using the key. To use the key: Press while the computer boots. – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ●...

  • Page 124: Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions Length 279.5 mm 11.00 in Width 413.8 mm 16.29 in Height (front to rear) 26.0 to 32.2 mm 1.02 to 1.27 in Weight Non-touchscreen (equipped with 1 DIMM, SSD, WLAN module, 2.92 kg 6.45 lbs webcam, 6 cell battery, optical drive) Non-touchscreen (equipped with 1 DIMM, SSD, WLAN module,...

  • Page 125: Cm (17.3-In), Hd+ Display Specifications

    Metric U.S. Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 126: Hard Drive Specifications

    Hard drive specifications 1.5-TB* 1-TB* 750-GB* 500-GB* 500-GB* 320-GB* hybrid Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm or 7.0 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 102 g...

  • Page 127: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* Height 7.0 mm Weight < 50 g Form factor 2.5-inch Transfer rate up to 515 MB/sec Interface type SATA-3 Ready time, maximum (to not busy) < 1.0 ms Access times, logical 0.1 ms Total logical sectors 250,069,680 Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 128: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 129: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 130: Specification Information In Device Manager

    Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X)

  • Page 131: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 132 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 133: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 134 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 135: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 136: Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 137: Requirements For Specific Countries And Regions

    Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 138: Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 139 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 140 Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 141 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 142 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 143 Remove the LCD panel. Recycle the LCD panel and backlight. Display 131...

  • Page 144: Index

    Index optical drive eject 13 display components, spare part AC adapter, spare part numbers 21 power 8 numbers 19 AC adapter/battery light 11 right TouchPad 6 display hinge antennas removal 79 disconnecting 44 Display Hinge Kit Cable Kit audio board spare part numbers 20 contents 20 spare part number 26...
  • Page 145 7 description 3 hinge RJ-45 (network) 11 ports removal 79 TouchPad 7 external monitor 11 HP PC Hardware Diagnostics (UEFI) webcam 5 HDMI 12 downloading 89, 95, 99 wireless 7 product description 3 using 89 USB 12 HP Recovery Disc Creator, using...
  • Page 146 power requirements, product RJ-45 (network) lights, identifying TouchPad description 3 buttons 6 processor RTC battery touchpad button board product description 1 removal 71 removal 62 product description spare part number 18, 24, 71 spare part number 17, 25, 62 audio 2 TouchPad light, identifying 7 chipset 1 TouchPad zone...
  • Page 147 WLAN antennas spare part number 20 WLAN antennas, identifying 5 WLAN, identifying 10 WLAN/Bluetooth combo card removal 44 spare part number 18, 44 workstation guidelines 32 Index 135...

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