Camera/Computer Communications - Kodak CX7310 User Manual

Troubleshooting

Camera/computer communications

Problem
The computer
cannot
communicate
with the camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
33
Cause
There is a problem with
the configuration of the
USB port on the computer.
Camera power is off.
Batteries are exhausted or
are not charged.
Some Advanced Power
Management utilities on
laptops turn off ports to
save battery life.
USB cable is not securely
connected.
Software is not installed. Install the software
Software is installed
incorrectly.
Too many applications are
running on the computer.
The Battery Monitor or
similar software runs
constantly.
Software is not installed. Disconnect USB cable. (If using camera
Software is installed
incorrectly.
Solution
See this file on the EasyShare software
CD: USB.html Or, visit
www.kodak.com/go/
camerasupport
Turn on the camera
Install new batteries
charge rechargeable batteries.
See the Power Management section of
the laptop user's guide to disable this
feature.
Connect cable to camera and
computer port (page
Disconnect the USB cable. Close all
open applications. Re-install the
software (page 23).
Disconnect camera from the computer.
Close all software applications,
reconnect camera.
Close that software before starting the
Kodak software.
dock or printer dock, disconnect cable
and remove camera from dock). Close
all open applications. Re-install the
software (page 23).
Disconnect the USB cable. Close all
open applications. Re-install the
software (page 23).
www.kodak.com/go/support
(page 4).
(page 2) or
28).
(page 23).