Hellenbrand H-150 Series Owner's Manual page 21

PROBLEM
8. Loss of resin.
9. Softener delivers salt water.
10. Excessive water in brine tank.
11. Softener fails to draw brine.
12. Continuous flow to drain.
13. Loss of water pressure.
14. Iron in softened water.
15. Control does not display correct
time of day
16. No "softening" or "filtering" display
when water is flowing
17. Control valve regenerates at
wrong time of day
18. LED display is blank
21
Trouble shooTinG
CAUSE
A. Backwash controller missing.
B. Faulty distributor tube assembly.
C. Air in water supply system.
A. Low water pressure.
B. Excessive water in brine tank.
C. Wrong size injector.
A. Plugged injector.
B. Faulty piston assembly.
C. Plugged or kinked drain line.
D. Backwash flow controller closed off.
E. Defective brine line flow control.
A. Injector is plugged.
B. Faulty piston assembly.
C. Brine line connection leak.
D. Drain line plugged creating excess back pressure.
E. Drain line too long or too high
F. Low inlet pressure.
A. Piston assembly failure.
B. Motor failure.
C. Circuit board failure.
A. Iron build-up in resin.
B. Resin bed fouled with sand or sediment.
C. Resin bed mushing due to high amount
of oxidizers in water supply (chlorine).
A. Iron has fouled resin bed.
B. Iron is not in a soluble state.
C. Prefilter failure.
D. Iron level excessive.
E. Control fails to regenerate.
A. Power outage > 2 years total
B. Power outage < 2 years, time of day flashing,
battery depleted
A. Bypass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
A. Power outages/battery depleted
B. Time of day not set correctly
C. Time of regeneration incorrect
D. Control valve set at "immediate"
E. Control valve set at Delay + Immediate
A. Transformer unplugged
B. No electric power at outlet
C. Defective transformer
D. Short in meter
E. Defective circuit board
CORRECTION
A. Install backwash controller.
B. Check distributor tube assembly for cracks or holes.
C. 1. Check for leaks in brine lines, fittings, or air check.
Repair or replace.
2. Install upper distributor.
3. Ensure that water supply system has an air
eliminator.
A. Check incoming water pressure - Must remain at
minimum of 25 psi.
B. See problem #11.
C. Install correct injector.
A. Remove injector and clean ports.
B. Replace piston assembly.
C. Inspect drain line for kinks or plugging.
D. Check backwash flow controller.
E. Replace brine refill flow control.
A. Remove injector and clean ports.
B. Check piston assembly.
C. Inspect brine line during refill cycle for leaks.
D. Inspect drain line for blockage.
E. Refer to drain line specifications-Pg 7 Install instr.
F. Increase inlet pressure to a minimum of 25 psi.
A. Replace piston assembly.
B. Replace motor.
C. Replace circuit board.
A. See problem #15.
B. Rebed softener and install sediment filter ahead
of softener.
C. Rebed softener. Install dechlorinaton system ahead
of softener.
A1. Use iron reducing resin cleaner to cleanse resin bed,
and increase salt dosage or regenerate more
frequently.
A2. Install an Iron Curtain System ahead of the softener.
B. Test water to determine type of iron, install iron
reduction system.
C. Check prefilter.
D. Install iron reduction system.
E. See problem #4.
A. Reset time of day, replace lithium coin type battery on
circuit board
B. Reset time of day, replace lithium coin type battery on
circuit board
A. Put bypass valve in service position
B. Connect meter to PC board
C. Remove meter and check for rotation, clean
foreign material
D. Replace meter
E. Replace PC board
A. Reset control valve to correct time of day, replace battery
B. Reset to correct time of day
C. Reset regeneration time
D. Check control valve set-up procedure,
regeneration time option
(see programming options, page 11-softener setup)
E. Check control valve set-up procedure
regeneration time option
(see programming options, page 11-softener setup)
A. Plug transformer into outlet that cannot be switched off
B. Repair outlet or use working outlet
C. Replace transformer
D. Remove control cover, plug control into power supply,
unplug meter from PC board. If LED display lights up,
replace meter. Short in meter cable may cause partial
or blank display of LED
E. Replace circuit board after all of the above steps have