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FILTER SYSTEM
Owner's Filter Manual
107207
Rev B. 5/8/18
©2007-2018
Manufactured by:
HELLENBRAND, INC.
404 Moravian Valley Road • Waunakee, Wisconsin 53597
www.hellenbrand.com • info@hellenbrand.com

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Summary of Contents for Hellenbrand ProMate-6.0

  • Page 1 FILTER SYSTEM Owner's Filter Manual 107207 Rev B. 5/8/18 ©2007-2018 Manufactured by: HELLENBRAND, INC. 404 Moravian Valley Road • Waunakee, Wisconsin 53597 www.hellenbrand.com • info@hellenbrand.com...
  • Page 2: Table Of Contents

    This owner’s manual is designed to assist owners and installers with the operation, maintenance and installation of your new water filter. It is our sincere hope that this manual is clear, concise and helpful to both owner and installer. We have included detailed instructions on general operating conditions, pre-installation and installation instructions, start-up, and timer and meter programming.
  • Page 3: Pre-Installation Check List

    PRE-INSTALLATION CHECK LIST (All electrical & plumbing should be done in accordance to all local codes) Water Pressure: A minimum of 30 pounds of water pressure Existing Plumbing: Condition of existing plumbing must be (psi) is required for regeneration. Maximum 125 psi. free from lime and iron build-up.
  • Page 4: Installation Instructions

    INSTALLATION INSTRUCTIONS (All electrical & plumbing should be done in accordance to all local codes) CAUTION: 4. A jumper ground wire should be installed between the inlet and outlet pipe whenever the metallic continuity of • Do not use vaseline, oils or other hydrocarbon lubricants or spray silicone anywhere.
  • Page 5: Programming

    PROGRAMMING 12:30 General Information The ProMate-6.0 control valve is the “brain” of your water filter. It consists of the valve body and powerhead with solid state microprocessor. The display panel (see Figure 7) consists of the LCD dis- play and five push buttons which are used in displaying and programming the water filter settings.
  • Page 6: Installer Programming

    SET TIME OF DAY =  Up Arrow =  Down Arrow STEP 1 Step 1 - Press SET CLOCK. Step 2 - Current Time (hour): Set the hour of the day using  or  buttons. AM/PM toggles after 12. Press NEXT to go to step 3. STEP 2 SET TIME 6:35...
  • Page 7: Filter Setup

    Manual Regeneration Sometimes there is a need to regenerate the system, sooner than when the system calls for it, usually referred to as manual regeneration. There may be a period of heavy water usage because of guests or a heavy laundry day. "REGEN TODAY"...
  • Page 8 STEP 4 S – Select the time for the second cycle (which in this example is RINSE) using  RINSE TIME STEP 4S or  button. Press NEXT to go to Step 5S. Press REGEN to return to the previous step. 6:00 STEP 5 S –...
  • Page 9 STEP 11S – Use up and down arrows to select number of gallons per relay activation STEP 11S RELAY 1 SETPOINT of regen gallon setting. Range = 0.1-100 gallons. Press NEXT to go to Step 12S. Press REGEN to return to previous step. STEP 12S –...
  • Page 10: Diagnostics

    SERVICE REMINDER STEP 21S – Set scheduled service display using  or  buttons. Available options are OFF, SERVICE ALARM STEP 21S BOTH TIME, ON GAL or BOTH. Selecting OFF disables this feature. If OFF is selected, press NEXT to exit System Setup.
  • Page 11: Valve History

    STEP 6D – Flow rate, maximum of each of last seven days: The maximum flow rate in gallons MAX FLOW STEP 6D 12.7 per minute that occurred in each of the last seven days will be displayed. Press  arrow to dis- play maximum flow rate today = 0, yesterday = 1.
  • Page 12: Cycle Sequence

    STEP 2CS – Valve Type. Use the  or  to select from 1.0", 1.25", 1.50", 2.0L", 2.0" valve. VALVE TYPE STEP 2CS ProMate-6.0 is a 1.0” meter. Press NEXT to go to Step 3CS. STEP 3CS – Use the  or  to select one of the following: ALTERNATOR SYSTEM STEP 3CS •...
  • Page 13 STEP 5CS – This option delays the last two cycles of regeneration (only "Rinse" and "Fill"). DELAYED RINSE & FILL STEP 5CS Filter must be programmed as post fill. This feature splits the regeneration into two por- tions. The first portion of the regeneration will start immediately and all programmed cycles before the "Rinse"...
  • Page 14 STEP 9CS – Configuring the Control Valve to operate with the Hellenbrand SystemMate SYSTEM BOARD STEP 9CS ENABLED Controller - Select System Board Enabled to link the Control Valve to the SystemMate Con- troller. For communication between the Control Valve and the System Controller, a three wire communication cable is required.
  • Page 15 STEP 15CS – This display will be available to select the use of an outside signal to control the AUXILIARY INPUT STEP 15CS ON 0 initiation of a regeneration. Selection only matters if a connection is made to the two pin connec- tor labeled DP SWITCH located on the printed circuit board.
  • Page 16: Troubleshooting

    TROUBLE SHOOTING PROBLEM CAUSE CORRECTION After resolving the cause of any error code or any service valve, press NEXT & REGEN simultaneously for 5 seconds or disconnect power supply for 5 seconds at PC board and reconnect to resynchronize software with piston position. VALVE ERROR CODES Error Code 101 - Unable to recognize A1.
  • Page 17 TROUBLE SHOOTING PROBLEM CAUSE CORRECTION Control valve stalled in regeneration A. Motor not operating A. Replace Motor B. No electric power at outlet B. Repair outlet or use working outlet C. Defective transformer C. Should provide 12 volts when plugged into outlet, if not, replace transformer D.
  • Page 18: Parts Diagrams

    RELAY TROUBLESHOOTING PROBLEM CAUSE CORRECTION 6. Relay does not energize A. Relay driver programmed on "Time" A. Programmed incorrectly A. Reprogram, see page 8 B. Defective relay, See figure below B. Replace Relay C. Defective PC Board C. Replace PC Board D.
  • Page 19 PROMATE-6.0 FILTER Item Description Part # Control Valve 102838 (Specify Drain Line Flow Control, See page 18) 3 &4 Mineral Tank Assembly Tank & Distributor Assy PM6 8x44 110560 PM6 9x48 110561 PM6 10 x 44 110562 PM6 10 x 54...
  • Page 20 FRONT COVER AND DRIVE ASSEMBLY Optional Relay Kit Item #7 ITEM NO. DESCRIPTION QTY. ORDER NO. 103473 Cover Assy w/Label 102096 Motor 101262 Drive Bracket & Spring Clip 109807 PC Board 101746 Drive Gear 12x36 101459 Drive Gear Cover Relay Kit Options: 103724 PCM Relay Installed 103723...
  • Page 21 INJECTOR CAP, INJECTOR SCREEN, INJECTOR, PLUG AND O-RING QTY. ITEM NO. DESCRIPTION ORDER NO. 101375 Injector Cap 102159 O-ring 135 102457 Injector Screen 102319 Injector Assy. Z Plug-Filter 101825 Injector Assy. A Black 101826 Injector Assy. B Brown 101827 Injector Assy. C Violet 101828 Injector Assy.
  • Page 22 DRAIN LINE - 3/4” ITEM NO. ORDER NO. DESCRIPTION QTY. 101414 Elbow Locking Clip 101871 Polytube Insert, 5/8” Optional   102131 Nut 3/4” Drain Elbow Optional  101619 Drain Elb 3/4" Male Asy-No Vent  101618 Drain Elb 3/4” Male Assy-Vent Optional 102153 O-ring 019...
  • Page 23 WATER METER AND METER PLUG QTY. ITEM NO. DESCRIPTION ORDER NO. 102141 Nut 1” QC 102051 Meter Assy. 102687 Turbine Assy. 102165 O-ring 215 102321 Meter Plug Assy.** *Order number 102051 includes 102687 and 102165, which are item numbers 3 & 4. **Only used if metering is not to be done (time clock units) The nuts and caps are designed to be unscrewed or tightened by hand or with the special plastic wrench.
  • Page 24 INSTALLATION FITTING ASSEMBLIES 101639 - Fitting 1” PVC Male NPT 101640 - Fitting 3/4” & 1” PVC Solv 90 108618 - Fitting 1” Lead Free Brass Sweat 108617 - Fitting 1” Lead Free Brass Sweat 101643 - Fitting 1” Male NPT 101644 - Fitting 1-1/4”...
  • Page 25 WRENCH Although no tools are necessary to assemble or disassemble the valve, the wrench (shown in various positions on the valve) may be purchased to aid in assembly or disassembly. Wrench part number is 102892. Loosens Drain Nut in Polytube Applications Loosens Injector And Bypass Caps Loosens Quick...
  • Page 26: Programing Options And General Specifications

    ELECTRICAL CURRENT DRAW/VOLTAGE/FREQUENCY ...................0.5A/110v/60Hz Compatible with the following regenerants or chemicals: Sodium chloride, potassium permanganate, sodium bisulfite, sodium hydroxide, hydroxide, hydrochloric acid, chlorine and chloramines. Operating outside of the optimum pressure range may affect system function. Contact your Hellenbrand support team for information.
  • Page 27 NOTES...
  • Page 28: Warranty

    If the System or any part described above becomes defective within the specified warranty period, you should notify your local authorized seller of Hellenbrand products, and arrange a time during normal business hours for the inspection of the System at the original installation site. You may also contact Hellenbrand and we will provide you with the contact information for your local authorized seller of Hellenbrand products.

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