Trouble Shooting; Specifications - Hellenbrand H-150 Series Owner's Manual

PROBLEM
1. ERROR followed by code number
Error Code 101 - Unable to recognize
start of regeneration
Error Code 102 - Unexpected stall
Error Code 103 - Motor ran too long,
timed out trying to reach next cycle
position
Error Code 104 - Motor ran too long,
timed out trying to reach home position
Error Code 106 - Programming Error
If other Error Codes display,
contact the factory
2. Control valve stalled in regeneration
3. Control valve does not regenerate
automatically when REGEN button
is depressed and held
4. Control valve does not regenerate
automatically but does when
REGEN button is depressed
5. Time of day flashes on and off
6. Softener delivers hard water.
7. Unit uses too much salt.
20

Trouble shooTinG

CAUSE
A1. Not reading piston position
A2. Incorrect Assembly
B. Mechanical Binding
C. High drive forces on piston
D1. Control valve piston not in home position
D2. Motor not inserted fully to engage pinion,
motor wires broken or disconnected,
motor failure
D3. Drive gear label dirty or damaged,
missing or broken gear
D4. Drive bracket incorrectly aligned to
back plate
D5. PC board is damaged or defective
D6. PC board incorrectly aligned to
drive bracket
E1. MAV not connected to PC board when
programmed to use MAV
A. Motor not operating
B. No electric power at outlet
C. Defective transformer
D. Defective PC board
E. Broken drive gear or drive cap assembly
F. Broken piston retainer
G. Broken main or regenerant piston
A. Transformer unplugged
B. No electric power at outlet
C. Broken drive gear or drive cap assembly
D. Defective PC board
A. By-pass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
F. Set-up error
A. Battery back-up maintains time-of-day up
to 2 years in event of power outage and
battery is not depleted. Time of day flashes
when battery is depleted.
B. Prior to 2/2007, PC board did not have
battery back-up - capacitor held time of day
up to 2 hours. Power outage > 2 hours.
A. Bypass valve is open or faulty.
B. No salt or low salt level in brine tank.
C. Softener fails to draw brine.
D. Excessive water usage.
E. Insufficient brine level in brine tank.
F. Resin level inadequate.
G. Meter faulty.
H. Raw water hardness fluctuation.
A. Improper brine refill setting.
B. Improper settings.
C. Excessive water in brine tank.
D. Leaking faucets, toilets, etc...
CORRECTION
A1. Resynchronize software with piston position, Press
NEXT and REGEN for 3 seconds or until display is blank
A2. Disassemble drive bracket, verify wires are in guides
& reassemble. Press NEXT and REGEN for 3 seconds
or until display is blank.
B. Check piston and spacer stack assembly
for foreign matter
C. Loosen drive cap gear 1/4 turn or replace
Address high drive forces.
D1. Press NEXT and REGEN for 3 seconds
D2. Check motor and wiring. Replace motor if
necessary
D3. Replace or clean drive gear
D4. Reseat drive bracket
D5. Replace PC board
D6. Ensure PC board is correctly snapped on to
drive bracket
E1. Make connection from MAV to PC board
A. Replace Motor
B. Repair outlet or use working outlet
C. Replace transformer
D. Replace PC board
E. Replace drive gear or drive cap assembly
F. Replace drive cap assembly
G. Replace main or regenerant piston
A. Connect transformer
B. Repair outlet or use working outlet
C. Replace drive gear or drive cap assembly
D. Replace PC board
A. Put control valve in service position
B. Connect meter to PC board
C. Remove meter and check for rotation
or foreign matter
D. Replace meter
E. Replace PC board
F. Check control valve set-up procedure
A. Reset time of day and replace battery on PC Board
(Lithium coin type battery 2032)
B. Reset time of day.
A. Close bypass valve or replace.
B. Add salt to brine tank and maintain salt level
above water level.
C. See problem #11.
D. Check gallon capacity settings.
E. Check brine refill setting and refill flow restrictor for
blockage.
F. See problem #8.
G. Test meter and clean or replace meter.
H. Test raw water hardness and adjust settings to
highest known hardness.
A. Check brine refill setting for proper salt dosage
B. Check water hardness and reevaluate capacity setting
specification
C. See problem #10.
D. Repair or replace those items.