Troubleshooting - Sony CBK-WA100 Operating Instructions Manual

Troubleshooting

This section describes measures you can take when
problems occur in the following situations.
• Trying to make a wireless LAN connection
• Connecting to the Internet
When making a wireless LAN connection
Problem
The STATUS indicator flashes in red, and the
wireless LAN cannot be used.
The terminal device cannot access to the
wireless adapter.
You cannot log in to the wireless adapter.
The Web menu does not appear.
The Wi-Fi remote commander does not appear.
When connecting to the Internet
Problem
The STATUS indicator flashes in red, and the
modem cannot be recognized.
The STATUS indicator flashes in orange, and
the file uploading fails.
The STATUS indicator lights in orange, and
the file cannot be uploaded.
The original file cannot be uploaded.
When making a wired LAN connection
Problem
"E03-007 IP Address Setting Error" appears.
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Troubleshooting
Note
Obstructions and electromagnetic interference between
the wireless adapter and wireless LAN access point or
terminal device, or the ambient environment (such as
wall materials) could shorten the communication range
or prevent connections altogether. If you experience
these problems, check the connection/communication
status after moving the camcorder to a new location, or
bringing the wireless adapter and access point/terminal
device closer together.
Resolution
The connected wireless LAN module may not be compatible with the wireless
adapter. For compatible wireless LAN modules, contact your Sony dealer or a Sony
service representative.
• Check the connection settings of the terminal device such as the IP address
setting, etc.
• The communication setting between the access point and client may be invalid.
For details, refer to the operating instructions of the access point.
Check the user name and password that you set.
• Check the IP address setting.
• Check that the port number (:8080) is added to the IP address.
• Check that the USB cable is connected.
• Check that the firmware version of the camcorder/recorder is adapted for the
wireless adapter.
Resolution
The connected modem may not be compatible with the wireless adapter. For
compatible modems, contact your Sony dealer or a Sony service representative.
The user name and password of the server may not be correct. Input the correct user
name and password.
The state of the radio wave of 3G/4G/LTE may be bad. Change the location and try
again.
• Check that the USB cable is connected.
• Check that the firmware version of the camcorder/recorder is adapted for the
wireless adapter.
Resolution
Conflicts occur between the network addresses for the wireless LAN and IP address
setting.
Change the address manually, or change the setting of the network router.