Returns - Chauvet Scorpion Storm FX RGB User Manual

R
ETURNS
Page 22 of 64
To return a product or request support:
· In the U.S., contact CHAUVET® World Headquarters (see
· In the UK or Ireland, contact CHAUVET® Europe Ltd. (see
· In Mexico, contact CHAUVET® Mexico (see
· In any other country, DO NOT contact CHAUVET®. Contact your distributor. See
www.chauvetlighting.com
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to them. Visit our
website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide
the model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on
the box.
Before sending the product, clearly write the following information on a piece of paper and place
it inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
Contact
for distributors outside the U.S., United Kingdom, or Ireland.
Scorpion™ Storm FX RGB User Manual Rev. 2
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