Returns - Chauvet COLORado PXL Bar 16 User Manual

Returns

Returns
Send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will
not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the
return.
To submit a service request online, go to www.chauvetprofessional.com/service-request.
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Once you have the RMA number, provide the following information on a piece of paper and place it inside
the box:
• Your name
• Your address
• Your phone number
• RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
COLORado PXL Bar 16 User Manual Rev. 1 Page 39 of 40