Gateway ALR 9000 Maintaining And Troubleshooting
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Gateway ALR 9000 Maintaining And Troubleshooting

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Download this manual See also: User Manual
Maintaining
and

Troubleshooting

the Gateway ALR
9000 Server
Part # 8503433
A MAN SYS US 9000 TECH REF R2
7/98
In our effort to use nature's resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum
requirements established by the Federal EPA in its guidelines for recycled paper products.

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  • Page 1: Troubleshooting

    Maintaining Troubleshooting the Gateway ALR 9000 Server Part # 8503433 A MAN SYS US 9000 TECH REF R2 7/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum...
  • Page 2 Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 3: Table Of Contents

    Regulatory Compliance Statements ............vi Computer Virus Notice ............... viii About This Guide ................. xii Conventions Used in this Guide ............xiii About This Guide ..................2 ESD Precautions..................2 Opening the System ................3 Closing the System.................. 4 Central Processing Unit(s) ..............6 Installing a CPU ................
  • Page 4 Handy Checklists .................. 42 Looking Things Over..............42 Verifying Your Configuration............42 Common Problems ................43 Drive Problems ................44 Monitor Problems................44 Printer Problems ................46 Installation Problems ..............47 System Specifications................50 Dimensions ..................50 Environment................... 50 1EMRXEMRMRK ERH 8VSYFPIWLSSXMRK +EXI[E] %06  7IVZIV...

  • Page 5: Important Safety Instructions

    Important Safety Instructions Observe the following guidelines when performing any work on your system: Follow all instructions marked on this product and in the documentation. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

  • Page 6: Regulatory Compliance Statements

    Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada Attention! Couper le courant avant l’entretien. Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 7 This Information Technology Equipment has been tested and found to comply with European Users: the following European directives: [i] EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as - EN 50081-1:1992 according to EN 55022:1995 Class A EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 - EN50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2:1984...

  • Page 8: Computer Virus Notice

    These programs may be purchased from a local software store or obtained via shareware on the internet or on-line service providers such as CompuServe, Prodigy, AOL, DeltaNet, etc. • Make backup copies of all files and write-protect the disks. viii Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 9 • Obtain all software from reputable sources and always scan new software for any viruses prior to installing files. If you suspect your system has been infected, you must find and remove the viruses immediately using an anti-virus program. Next, reboot your system as follows: shut the system down, then power it off for at least fifteen seconds before powering it back on.
  • Page 10 Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 11 Preface Contents About This Guide ..........xii Conventions Used in this Guide......xiii...

  • Page 12: About This Guide

    Please take the time to read through the manual before using your computer. In the unlikely event you encounter a problem, refer to the handy troubleshooting section located towards the end of this guide. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 13: Conventions Used In This Guide

    Conventions Used in this Guide Throughout this booklet, you will see the following conventions: ECHNICAL EFERENCE ONVENTIONS ONVENTION ESCRIPTION <Enter> A key name corresponds to a key on the keyboard. <Ctrl> + <Alt> + <Del> A plus sign indicates that the keys on either side of it must be pressed simulta- neously.
  • Page 14 Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 15 Chapter 1: System Access Contents About This Guide ............ 2 ESD Precautions............2 Opening the System..........3 Closing the System ..........4...

  • Page 16: About This Guide

    (with both the wrist grounding strap and the system metal frame connected to the table top). Be especially careful when the relative humidity (RH) is low (<60%). Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 17: Opening The System

    Opening the System 1. Disconnect both power cords. Remove any locks you installed on the chassis keylocks. 2. Remove the screws located on the rear of the system. Save the screws. 3. Slide the side panel back enough for the edge to clear the keylock loop, then pull the panel off the chassis.

  • Page 18: Closing The System

    2. Slide the cover toward the front of the unit. 3. Secure the cover with the screws you removed when opening the system. Re-install the lock on the keylock (if applicable). 4. Connect both power cords. Figure 2: Closing the System Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 19 Chapter 2: Components Contents Central Processing Unit(s) ........6 Installing a CPU..........8 Changing Jumper Settings ......11 System Memory ............ 12 Memory Subsystem Architecture....12 RAM Expansion Chart........13 Installing Memory.......... 14 Adapter Card............16 Storage Bays ............18 Installing a Device in the Internal Bay...

  • Page 20: Central Processing Unit(S)

    VRMs installed) before the system can recognize any CPUs on CPU card B. location of the CPU card slots, refer to your User’s Guide for the illustration of the system board. Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 21 Figure 3: CPU Installation Guide Components 7...

  • Page 22: Installing A Cpu

    4. Holding on to the ejector arms, gently pull out the CPU card (A or B depending on how many CPUs are already installed in your system). 5. Lay the CPU card (socket side up) on a flat, static-free surface. Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 23 6. Gently swing the locking lever away from the CPU socket and lift it up. Refer to Figure 6. Figure 6: Installing a CPU 7. Carefully place the CPU into the socket and secure it by lowering the locking lever until the lever latches into place. 8.
  • Page 24 15. Push the ejector arms inward until the CPU card is locked into place. 16. Reinstall the screws you removed in step 2. 17. Close the system as described on page 16. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 25: Changing Jumper Settings

    Changing Jumper Settings Warning! If you upgrade the CPU(s) with a different CPU speed, you must change the Running a CPU at a speed jumper settings as well. higher than it is rated will cause irreparable damage to Figure 10 lists the jumper settings for the appropriate CPU speed. your system.

  • Page 26: System Memory

    1. Install SIMMs one row at a time and in successive order, starting with row one (1). A row consists of two memory slots. 2. Use only identical type and size memory units with a speed of 60-ns or faster. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 27: Ram Expansion Chart

    RAM Expansion Chart Refer to the table and performance guide below for proper RAM configuration. NTERLEAVE SIMM S OTAL OTAL OTAL OTAL SIMM SIMM SIMM SIMM EMORY EMORY EMORY EMORY INIMUM AXIMUM 512KB x 36 16MB 32MB 1MB x 36 16MB 32MB 64MB...

  • Page 28: Installing Memory

    7. Reinstall the memory card, making sure it seats firmly into the system board memory slot. 8. Secure the memory card with the screws you removed in step 2. 9. Close the system as described on page 16. Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 29 Figure 14: Installing Memory Units Components 15...

  • Page 30: Adapter Card

    4. Align the adapter card into the slot and gently slide it into the socket until it is firmly seated. 5. Secure the card with the screw you removed in step 2. 6. Close the system (as described on page 16) and power it up. Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 31 7. Configure the adapter card through the EISA Configuration Utility program. EISA adapter cards are supplied with a configuration file with which to configure the card. Components 17...

  • Page 32: Storage Bays

    9. Press <Esc> to save the device configuration information to CMOS and reboot the system. 10. For more information regarding the BIOS Setup program, refer to Chapter 3. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 33: Installing A Device In The External Bay

    Figure 16: Installing a Device in the Internal Bay Installing a Device in the External Bay Removing the Plastic Filler Panel When installing a device in any of the front accessible bays, remove the plastic filler panel as follows: 1. Open the system as described on page 15. 2.
  • Page 34 Figure 17: Unlatching the Plastic Filler Panel Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 35 Installing the Device 1. Remove the plastic filler panel as described in the procedure on page 19. Note: 2. If installing a 3.5-inch device in a 5.25-inch bay, attach the adapter brackets Adapter brackets come to the device with their corresponding screws. standard with ALR’s 3.5-inch drives.
  • Page 36 10. Press <Esc> to save the device configuration information to CMOS and reboot the system. For more information regarding the BIOS Setup program refer to Chapter 3. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 37: Power Supplies

    Power Supplies Standard equipment includes three hot-pluggable, redundant power supplies (two 350-Watt N+1 modules and one spare). The system can support up to four identical power supply modules which yield a redundant power of 700-Watts. Installing a Power Supply Module 1.
  • Page 38 Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 39 Chapter 3: BIOS Setup Contents About BIOS Setup..........26 Using BIOS Setup ..........27 Main Menu............. 28 Advanced Menu ............ 33 Security Menu............36 Exit Menu .............. 38...

  • Page 40: About Bios Setup

    Change the display type (for example, Monochrome to VGA) • Change the password or security features • Change the memory size or configuration • Change or set the date and time • Configure adapter card features Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 41: Using Bios Setup

    Using BIOS Setup Warning! Incorrectly setting the BIOS This section serves only as a general guide for the BIOS Setup program. Because parameters may cause your the BIOS Setup program is continually updated, the version installed in your system to fail or not boot up! system may vary slightly.

  • Page 42: Main Menu

    Upon entering the BIOS Setup program, the following screen will be displayed: Figure 22: Main Menu System Time and Date We recommend that you set these fields, as many software packages require the correct time and date to operate correctly. Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 43 Diskette A and B These parameters indicate what type of floppy drive is installed in your system. The system supports the following floppy drives: • 360-KB 5.25-inch • 1.2-MB 5.25-inch • 720-KB 3.5-inch • 1.44-MB 3.5-inch • 2.88-MB 3.5-inch If you are uncertain about which type of floppy disk you have installed, you can Note: make the system check the configuration at boot-up to verify that you have entered the correct type.

  • Page 44: Memory Cache

    Cache Video BIOS Area controls the caching of the Video BIOS area with the following settings: [Uncached] and [Write Protect]. • Cache Base 0-512k sets cache policy of 512K base memory. Options for this feature are Write Back, Write Through, and Uncached. Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 45 • Cache Base 512k-640k sets cache policy of 512K - 640K base memory. Options for this feature are Write Back, Write Through, and Uncached. • Cache Extended Memory Area sets the cache mode above 1-MB. Options for this feature are Write Back, Write Through, and Uncached. •...

  • Page 46: Extended Memory

    This parameter reflects the current amount of extended memory in your system. If you have changed your memory configuration, make sure you save this new value before exiting the system BIOS. Extended Memory is automatically configured by the system and cannot be changed. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 47: Advanced Menu

    Advanced Menu Warning! Setting values incorrectly You can fine-tune your system and customize it to fit your specific needs through through this menu may cause the Advanced BIOS Setup screen as shown below. the system to malfunction! Figure 23: Advanced Menu Integrated Peripherals •...

  • Page 48: Advanced Chipset Control

    Set this parameter to [Enabled] if you wish to define a 1-MB memory hole at 15-MB for Banyan ISA cards. Use Multiprocessor Specification Note: Some operating systems will This parameter indicates the MP specification revision level. require MP Specification 1.1 for compatibility reasons. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 49: Reset Configuration Data

    Logo Display When set to [Enabled], this field will display logo at boot up. Plug and Play O/S Set this feature to [Yes] if you are using a Plug-and-Play-capable operating system. Reset Configuration Data When set to [Yes], this feature clears the Plug-and-Play configuration data. The system automatically configures all PnP devices at boot up.

  • Page 50: Security Menu

    User Password This parameter is also for information purposes and cannot be changed in this field. The status of the password will be automatically updated if the User Password is changed or disabled. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 51: Password On Boot

    Set Supervisor and User Passwords To set the password, type in the new password and press <Enter>. Retype the same password when the system prompts you to confirm it. To disable the password, press <Enter> twice. • The Supervisor Password allows full access to the system. When [Enabled], the supervisor may assign or delete Supervisor and User Passwords.

  • Page 52: Exit Menu

    BIOS. Exit Without Saving Changes Select this option to exit the BIOS Setup program without saving any changes you may have made. The system will automatically reboot. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 53: Get Default Values

    Get Default Values Select this option to set all values to the factory defaults. This option will not exit you from the BIOS program. Load Previous Values Select this option to set the values to the settings which were last saved. This option will not exit you from the BIOS program.
  • Page 54 Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 55 Chapter 4: Troubleshooting Contents Handy Checklists........... 42 Looking Things Over ........42 Verifying Your Configuration ....... 42 Common Problems..........43 Drive Problems..........44 Monitor Problems........... 45 Printer Problems ..........46 Installation Problems........47...

  • Page 56: Handy Checklists

    If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings. For detailed information regarding the BIOS program, refer to BIOS Chapter 3. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 57: Common Problems

    Common Problems Problem Probable Cause Solution(s) The system will not The system is not connected to an Check the power cable and make certain power ON. AC outlet. it is connected to an AC power source. The voltage-selection switch is not Make certain the voltage-selection switch set correctly.

  • Page 58: Drive Problems

    Check to ensure the drive LED from the disk or specified. illuminates when you issue the read diskette. command. If it doesn’t, try another drive letter. The disk is not formatted. Format the disk. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 59: Monitor Problems

    Monitor Problems Problem Probable Cause Solution(s) The monitor will not The power cord is not connected to Check the power cord and make certain it power-up. an AC outlet. is connected to a working AC outlet. The monitor’s power switch is not Make certain the switch is in the ON in the ON position.

  • Page 60: Printer Problems

    The baud rate for the serial port Enter BIOS Setup and check the ports The printer will not does not match that of the printer. parameters. They should reflect the print. printer’s settings. Maintaining and Troubleshooting the Gateway ALR 9000 Server...

  • Page 61: Installation Problems

    Installation Problems Problem Probable Cause Solution(s) A drive is not The BIOS Setup program reflects Enter the BIOS Setup program and enter recognized by the the wrong parameters. the appropriate parameters for the device. system. The device is not formatted. Format the drive.
  • Page 62 Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 63 Appendix A: Specifications Contents System Specifications ........... 50 Dimensions ............. 50 Environment ........... 50...

  • Page 64: System Specifications

    12.75 inches Depth 23 inches Weight 115 pounds Environment Parameter Specification Operating Temperature 10° to 40° degrees Celsius Storage Temperature - 40° to 10° degrees Celsius Relative Humidity 5% to 90% non-condensing Maintaining and Troubleshooting the Gateway ALR 9000 Server...
  • Page 65 Index About This Guide xii I2C address 34 adapter card 2 ISA 34 baud rate 46 LED 43 BIOS 42 logo 35 boot options 31 LPT port 33 LPTmode 33 cache 2 CD-ROM 34 McAfee VirusScan ix com port 33 memory 2 Conventions Used in this Guide xiii monochrome 26...
  • Page 66 26 Technical Support ix temperature 50 time 28 Unix 30 VGA 26 Video BIOS 30 video cable 45 video card 45 virus viii virus check 37 voltage selection switch 42 52 Maintaining and Troubleshooting the Gateway ALR 9000 Server...

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