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Summary of Contents for Gateway ALR 9000
- Page 1 Gateway ALR 9000 User’s Guide Part # 8503432 A MAN US GW2K 9000 USR GDE R2 7/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
- Page 2 Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
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Page 3: Table Of Contents
Contents Important Safety Instructions... vii Regulatory Compliance Statements ... viii Computer Virus Notice ... x Preface ... xiii About This Guide ... xiv Conventions Used in this Guide ... xv Getting Started ... 1 Before You Begin... 2 Assembling Your System ... 3 Inspecting the Contents... - Page 4 InforManager™ LCD ...21 Troubleshooting ...35 Maintenance ...43 Gateway ALR 9000 User’s Guide Chassis Keylocks (2) ... 13 Redundant Power Supply Subsystem ... 13 System Board ... 15 CPUs and CPU Slots ... 16 Voltage Regulator Module... 16 Floppy Drive Controller ... 16 Hard Drive Controller...
- Page 5 Cleaning the Keyboard... 45 Cleaning the Monitor Screen ... 45 Index ... IN-47...
- Page 6 Gateway ALR 9000 User’s Guide...
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Page 7: Important Safety Instructions
Important Safety Instructions Observe the following guidelines when performing any work on your system: • Follow all instructions marked on this product and in the documentation. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. -
Page 8: Regulatory Compliance Statements
Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada Attention! Couper le courant avant l’entretien. viii Gateway ALR 9000 User’s Guide • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver •... - Page 9 This Information Technology Equipment has been tested and found to comply with the following European directives: [i] EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as - EN 50081-1:1992 according to EN 55022:1995 Class A EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 - EN50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2:1984...
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Page 10: Computer Virus Notice
Awareness is the key. Users need to learn about the existence of viruses, how they perpetuate, and what to do to protect their systems by reducing the likelihood of virus contamination. The following may help: Gateway ALR 9000 User’s Guide • Program Viruses infect executable program files such as.COM, .EXE, .OVL, .DRV, .SYS, and .BIN. - Page 11 • Obtain all software from reputable sources and always scan new software for any viruses prior to installing files. If you suspect your system has been infected, you must find and remove the viruses immediately using an anti-virus program. Next, reboot your system as follows: shut the system down, then power it off for at least fifteen seconds before powering it back on.
- Page 12 Gateway ALR 9000 User’s Guide...
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Page 13: Preface
Preface Preface Contents About This Guide ... xiv Conventions Used in this Guide... xv... -
Page 14: About This Guide
Please take the time to read through the manual before using your computer. In the unlikely event you encounter a problem, refer to the handy troubleshooting section located towards the end of this guide. xiv Gateway ALR 9000 User’s Guide... -
Page 15: Conventions Used In This Guide
Conventions Used in this Guide Throughout this booklet, you will see the following conventions: XPANDER ONVENTION <Enter> <Ctrl> + <Alt> + <Del> Setup System User’s Guide Sidebars (note example shown on the right) ’ UIDE ONVENTIONS ESCRIPTION A key name corresponds to a key on the keyboard. - Page 16 Gateway ALR 9000 User’s Guide...
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Page 17: Getting Started
Chapter 1: Getting Started Contents Before You Begin... 2 Assembling Your System... 3 Connecting Peripherals ... 4 Powering Up the System... 5... -
Page 18: Before You Begin
This section will help you accomplish the following: Carefully read and follow these instructions to ensure your system operates correctly. Gateway ALR 9000 User’s Guide • Assemble the system •... -
Page 19: Assembling Your System
Assembling Your System 1. Prepare a clean, flat, and firm surface for your computer. Allow at least three inches at the rear for cabling and air circulation. 2. Protect your computer from extreme temperature and humidity. Do not expose your computer to direct sunlight, heater ducts, and other heat-generating objects. -
Page 20: Connecting Peripherals
AC outlet. If your system is equipped with more than one power supply, connect each of the power supplies to a separate AC outlet. Gateway ALR 9000 User’s Guide Figure 1: Connecting Peripherals port may vary depending on the type of video card installed in your system. -
Page 21: Powering Up The System
Powering Up the System • Press the ON/OFF switch on the front panel, and the green LED on the front panel will illuminate ON. • If you turn off your system, wait at least ten seconds before turning the system back on. •... - Page 22 Gateway ALR 9000 User’s Guide...
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Page 23: System Features
Chapter 2: System Features Contents Basic Architecture ... 8 Front Panel... 9 Rear Panel ... 12 System Board... 15... -
Page 24: Basic Architecture
Basic Architecture The following features are standard equipment for this system: Gateway ALR 9000 User’s Guide • Intel Pentium processor ® ® • Onboard symmetrical processing supporting up to six Pentium processors ® • 128-MB Error Checking & Correction (ECC) RAM, expandable to 2-GB on SIMM card and up to 4-GB on optional DIMM card •... -
Page 25: Front Panel
Front Panel Figure 2: Front Panel Reset Switch The system reset switch allows you to reset the system without having to power it off and then on again. 3.5-inch Floppy Disk Drive The standard system is equipped with one half-height 1.44-MB 3.5-inch floppy disk. -
Page 26: Bezel Doors
The front panel includes three LED indicators that signal a specific message when illuminated: Power Hard Disk Activity Reserved Gateway ALR 9000 User’s Guide • three 3.5-inch bays: one with factory-installed 1.44-MB 3.5-inch floppy diskette drive, one external front-accessible bay, and one internal-accessible bay •... -
Page 27: Bezel Keylock
Bezel Keylock The keylock allows you to lock the bezel doors to prevent access to the front panel. InforManager™ (IFM) LCD The system is equipped with a touchscreen LCD control panel that displays the status of the InforManager™ and allows the user access to all of its functions: •... -
Page 28: Rear Panel
Figure 3: Rear Panel ECC Reset Switch This switch allows you to reset the system when a memory fault occurs. Parallel Port Connect parallel devices such as parallel printers and scanners to this port. Gateway ALR 9000 User’s Guide... -
Page 29: Mouse Port
Mouse Port This port supports any mouse with a miniature circular DIN (mini-DIN) connector. Keyboard Port This port supports any keyboard with a miniature circular DIN (mini-DIN) connector. Serial Port 1 This is a high-speed serial port which uses the First-In-First-Out (FIFO) protocol. - Page 30 AC-In Power Connector B This socket conveys power to power supplies 3 and 4. Connect the system power cable to this socket and an AC outlet. Gateway ALR 9000 User’s Guide • Power Supply LED, when lit, indicates that the power supply is active.
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Page 31: System Board
System Board The system board functions as the main interface between the processor, memory, and peripherals. Below is an illustration of the system board. Figure 4: System Board System Board... -
Page 32: Cpus And Cpu Slots
Each CPU must have a dedicated voltage regulator module (VRM) which adjusts the voltage supplied to the CPU. Floppy Drive Controller The floppy drive controller can support up to two devices of 1.44-MB or 2.88-MB format. Gateway ALR 9000 User’s Guide... -
Page 33: Hard Drive Controller
Hard Drive Controller The hard drive controller is an integrated dual-channel PCI/IDE interface is capable of controlling up to four IDE devices and supporting PIO Modes 0- Adaptec® AIC™-7880 SCSI Controller This is a high-performance, PnP compliant, single-chip PCI local bus-to- UltraSCSI master host adapter. -
Page 34: Expansion Slots
InforManager LCD panel (see Chapter Also supplied with this system are client-server monitoring utilities with two special features (currently available in the Windows NT™ utilities only): Gateway ALR 9000 User’s Guide • seven 32-bit PCI slots •... - Page 35 • ActiveCPR (Central Processor Recovery) designed to preserve the processors from damage from extreme temperatures and voltages • Server Watchdog™ monitors the system for “hangups” and reboots after a designated period of time. For detailed information about the InforManager utilities, refer to the InforManager™...
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Page 37: Informanager™ Lcd
Chapter 3: InforManager™ Contents About InforManager™ ... 22 CPU Menu ... 24 RAM Menu... 25 Disk Activity Menu ... 26 Fan and Temperature Menu ... 27 Power Menu... 28 Lock Menu... 29 System Menu ... 30 Alarm/ID/Speaker Menu... 33 System Tolerances... 34... -
Page 38: About Informanager
(sleep mode) after five minutes of inactivity. A touch anywhere on the Note: screen will bring the display back on. The LCD energy-saving feature is preset and cannot be changed or disabled. Gateway ALR 9000 User’s Guide • System Monitor • Fan Monitors •... - Page 39 The diagram below illustrates the different menu and sub-menu screens programmed on the LCD panel. Refer to the following sections for more specific information about each menu screen. Figure 7: Diagram of LCD Menus Important! A flashing button on the Main menu screen indicates an error condition.
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Page 40: Cpu Menu
CPU Menu The CPU menu displays the status (Good or Fail) and current activity (Idle or Busy) of each CPU. Figure 8: CPU Menu Gateway ALR 9000 User’s Guide... -
Page 41: Ram Menu
RAM Menu The RAM menu displays the current amount of RAM and its status (Good or Fail). The ECC Error Reset button is also accessible through this menu. Figure 9: RAM Menu RAM Menu... -
Page 42: Disk Activity Menu
Disk Activity Menu The Disk Activity menu displays the drives currently installed and their activity which is indicated by a double dash underneath BUSY or IDLE. Figure 10: Disk Activity Menu Gateway ALR 9000 User’s Guide... -
Page 43: Fan And Temperature Menu
Fan and Temperature Menu The activity and speed (RPM) of both CPU fansinks and chassis fans are displayed on these menus. Normal fan operation is indicated by a “rotating” fan icon. If a fan encounters a problem, its corresponding fan icon and RPM on the LCD readout will begin to flash instead. -
Page 44: Power Menu
If an out-of-range voltage occurs, the pointer will stop completely and the voltage readout will start flashing instead. A submenu displays the status (GOOD or FAIL) of the power supplies. Figure 12: Power Menu Gateway ALR 9000 User’s Guide... -
Page 45: Lock Menu
Lock Menu The Lock menu displays the status (OPEN/CLOSE) of the side panels. A flashing icon indicates that the corresponding panel is open. When a panel is closed, the icon remains static. Figure 13: Lock Menu Lock Menu... -
Page 46: System Menu
Communication between the LCD and IFM is designated by the continuously increasing and decreasing number of dashes underneath the LCD & HOST IFM Communication line. Non-communication is indicated by a notation “NONE” in the place of dashes as well as a beeping alert. Gateway ALR 9000 User’s Guide... -
Page 47: Lcd Reset
LCD Reset In the event of non-communication between the LCD and host IFM, perform the steps below: 1. Reset the LCD panel by pressing the LCD Reset button which is accessible through the Main screen submenu as shown below. Figure 15: LCD Reset Menu 2. -
Page 48: Id Setup
2. Press the Save Setup button which will display a submenu. Then, If you need to change the ID number on the system board, you must do so through the BIOS Setup Program. Gateway ALR 9000 User’s Guide • ID Selected displays the LCD ID number. -
Page 49: Alarm/Id/Speaker Menu
Alarm/ID/Speaker Menu The Alarm Menu allows you to turn the speaker OFF or ON. The default is ON. You can also access ID Setup and LCD Reset from this menu. Figure 16: Alarm/ID/Speaker Menu Alarm/ID/Speaker Menu... -
Page 50: System Tolerances
-13.2 peripheral5VP peripheral12VP Fans speeds are measured in revolutions per minute (RPM), temperatures in degrees Fahrenheit (°F), and voltages in Volts (V). Gateway ALR 9000 User’s Guide Table 1: Typical High Definition 1200 3000 system fan speed... -
Page 51: Troubleshooting
Chapter 4: Troubleshooting Contents Handy Checklists... 36 Looking Things Over ... 36 Verifying Your Configuration ... 36 Common Problems... 37 Drive Problems... 38 Monitor Problems... 39 Printer Problems ... 40 Installation Problems... 41... -
Page 52: Handy Checklists
If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings. For detailed information regarding the BIOS program, refer to BIOS Setup section in your Technical Reference manual. Gateway ALR 9000 User’s Guide proper voltage (115V or 230V)? -
Page 53: Common Problems
Common Problems Problem Probable Cause The system will The system is not con- not power ON. nected to an AC outlet. The voltage-selection switch is not set correctly. The system does The date and time param- not display the eters in BIOS Setup may date and time be set incorrectly. -
Page 54: Drive Problems
Insufficient space on the drive. A file cannot be read from the disk or diskette. Gateway ALR 9000 User’s Guide Table 3: Probable Cause Solution(s) The hard disk is not for- Boot from a floppy diskette, matted. -
Page 55: Monitor Problems
Monitor Problems Problem Probable Cause The monitor will The power cord is not con- not power-up. nected to an AC outlet. The monitor’s power switch is not in the ON position. The monitor’s The monitor’s contrast and power light is on brightness knobs are set but nothing dis- too low. -
Page 56: Printer Problems
The printer prints garbage. (Serial printers) The printer will not print. Gateway ALR 9000 User’s Guide Table 5: Probable Cause Solution(s) The power cord is not con- Check the power cord and AC nected to a working AC outlet. -
Page 57: Installation Problems
Installation Problems Problem Probable Cause A drive is not rec- The BIOS Setup program ognized by the reflects the wrong parame- system. ters. The device is not format- ted. The device controller is not configured properly. Memory errors Memory was added or were detected removed and the new con- during the power-... - Page 58 Gateway ALR 9000 User’s Guide...
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Page 59: Maintenance
Chapter 5: Maintenance Contents Cleaning the Mouse... 44 Cleaning the Keyboard... 45 Cleaning the Monitor Screen ... 45... -
Page 60: Cleaning The Mouse
7. Allow surfaces to dry completely after cleaning. 8. Return the mouse ball to the socket and replace the cover. 9. If applicable, secure the cover with the screws removed previously. Gateway ALR 9000 User’s Guide • cleaning cloth •... -
Page 61: Cleaning The Keyboard
Cleaning the Keyboard Occasionally, you should clean the keyboard to free it of dust and lint particles that may be trapped under the keys. The easiest way to do this it to blow trapped dirt from the keys using an aerosol keyboard cleaner which is usually supplied with a straw-like extension for hard-to-reach places. - Page 62 Gateway ALR 9000 User’s Guide...
- Page 63 Index About This Guide xiv adapter card 41 alarm 13 baud rate 40 bezel doors 10 BIOS 36 BIOS Setup 5 bus master 8 CD-RO 10 CD-ROM 9 Conventions Used in this Guide xv CPU 5 CPU card 16 DIMM 8 DMI 8 DRAM 8 ECC 8...
- Page 64 SIMM 8 SMP 16 speaker 33 storage bays 10 switch system board 32 temperature 3 IN-48 Gateway ALR 9000 User’s Guide common problems 37 installation problems 41 printer problems 40 quick hot swap 10 ECC reset 12 keyboard inhibit 10...