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Gateway ALR 7300 Maintaining And Troubleshooting

Gateway server user manual
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Download this manual See also: User Manual
Maintaining
and

Troubleshooting

the Gateway
ALR 7300 Server
Part # 8504075
A MAN SYS US 7300 TECH REF R1
12/98

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Summary of Contents for Gateway ALR 7300

  • Page 1: Troubleshooting

    Maintaining Troubleshooting the Gateway ALR 7300 Server Part # 8504075 A MAN SYS US 7300 TECH REF R1 12/98...
  • Page 2 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 3: Table Of Contents

    Preface ...v Conventions used in this guide ... vi Safety instructions ... vii Additional information sources ... viii The Gateway Support Center... viii System Access ... 1 Static electricity precautions ... 2 Opening the system ... 3 Removing the side panel... 3 Removing the bezel...
  • Page 4 BIOS Setup ...61 Troubleshooting ...83 Maintaining and Troubleshooting the Gateway ALR 7300 Server Installing a second processor... 30 Setting the jumpers... 33 Processor speed jumper ... 33 Clear CMOS jumper... 34 Installing memory and hardware... 35 Installing memory... 35 Adding and replacing drives... 37 SCSI cable kit installation ...
  • Page 5 Error messages... 98 Reference Data ... 101 Acronyms and abbreviations ... 102 Terms and definitions... 106 Specifications... 109 Memory map ... 110 I/O map ... 111 IRQ usage ... 112 DMA usage... 113 DIMM configurations ... 114 Regulatory compliance statements... 116 FCC Notice...
  • Page 6 Maintaining and Troubleshooting the Gateway ALR 7300 Server...

  • Page 7: Preface

    Preface Conventions used in this guide ... vi Safety instructions ... vii Additional information sources... viii...

  • Page 8: Conventions Used In This Guide

    Conventions used in this guide Throughout this guide, you will see the following conventions: Convention Setup User’s Guide Maintaining and Troubleshooting the Gateway ALR 7300 Server NTER Important! Caution! Warning! Description Keyboard key names are printed in small capitals. A plus sign indicates that the keys must be pressed simultaneously.

  • Page 9: Safety Instructions

    Safety instructions Observe the following safety instructions when using your system: • Follow all instructions marked on the system and in the documentation. • When the computer is turned off, a small amount of electrical current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover.

  • Page 10: Additional Information Sources

    Along with this manual and your user’s guide, you can find additional information by using the following sources. The Gateway Support Center Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are:...

  • Page 11: System Access

    Chapter 1: System Access Static electricity precautions ... 2 Opening the system ... 3 Closing the system... 8...

  • Page 12: Static Electricity Precautions

    Maintaining and Troubleshooting the Gateway ALR 7300 Server Wear a grounding wrist strap (available at most electronics stores). Turn off the system power. Touch the back of the power supply fan, located on the back of the case, to discharge any static electricity.

  • Page 13: Opening The System

    Opening the system Depending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions specific to the cover you wish to remove as indicated in each section. Removing the side panel Most of the system components are accessible through the side panel.
  • Page 14 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 1: Removing the Side Panel Pull the cover toward the back of the system and remove it from the chassis. Set the side cover aside. If you need to remove the other side panel, repeat steps 3-5 for the...

  • Page 15: Removing The Bezel

    Removing the bezel If you need to install or replace a 5.25-inch device or the 3.5-inch diskette drive, you need to remove the front bezel. To Remove the Front Bezel Follow the ESD precautions described in “Static electricity precautions” on page 2. Turn off the system and disconnect the power cord.

  • Page 16: Removing The Top Cover

    It may be easier to access the cables to the 3.5-inch diskette drive or any 5.25-inch devices by removing the top cover of the chassis. Maintaining and Troubleshooting the Gateway ALR 7300 Server Holding onto the bottom handle, firmly pull the bezel away from the chassis.
  • Page 17 Figure 3: Removing the Top Cover Pull the top cover straight up. Set the cover aside. System Access...

  • Page 18: Closing The System

    If you have removed the top cover to access components at the top of the system, replace the top cover before replacing other covering pieces. Maintaining and Troubleshooting the Gateway ALR 7300 Server To Replace the Top Cover Align the top cover with the ledges on the chassis. See Figure 4.

  • Page 19: Replacing The Bezel

    Replacing the bezel After installing a 5.25-inch device or replacing the 3.5-inch diskette drive, replace the front bezel before you replace the side panel. To Replace the Front Bezel Position the bezel to the front of the chassis so that the bezel pegs are aligned with the mount holes on the front of the chassis.

  • Page 20: Replacing The Side Panel

    Replacing the side panel The final step in closing the system is to replace the side panel. Maintaining and Troubleshooting the Gateway ALR 7300 Server To Replace the Side Panel Align the side panel with the ledges on the chassis.

  • Page 21: Components

    Chapter 2: Components System board components ... 12 Quick Hot-swap RAID cage ... 22 SCSI backplane components ... 23...

  • Page 22: System Board Components

    The system board functions as the main interface between the processor, memory, and peripherals. See the table below for the key to Figure 7. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 7: System Board Chassis fan 1 connector...
  • Page 23 Diskette drive connector SHM Mode connector Front panel connector Reset connector External hard drive connector Hard drive LED connector Server management connector O feature connector User NMI connector EDC reset connector Chassis fan 3 connector Cover intrusion switch connector Speaker connector...

  • Page 24: Chassis Fans

    Supplemental power connector The supplemental power connector provides additional power to the system board from the power supply. Maintaining and Troubleshooting the Gateway ALR 7300 Server Slot 2 processor 1 connector (boot processor) Slot 2 processor 2 connector (application processor)

  • Page 25: Drive Controllers And Connectors

    Auxiliary power supply connector This connector allows additional connection to the system board to supply power. This connector is not used in the ALR 7300. Drive controllers and connectors There are several controllers and connectors for the control of the various drives that are or can be installed in the system.

  • Page 26: Front Panel Connectors

    SHM mode jumper This jumper identifies the physical environment for the InforManager server management software and should be removed from the ALR 7300. Maintaining and Troubleshooting the Gateway ALR 7300 Server •...

  • Page 27: Front Panel Connector

    Hard drive LED connector This connector allows you to connect all of the hard drives to the hard drive activity LED on the front cover. This connector is not used in the ALR 7300 server. User NMI connector This connector allows you to connect a signal cable which carries an user-induced NMI signal to the system board.

  • Page 28: Server Management Connectors

    C bus which include identifying information and status for major system components. RAID cage connector The RAID cage connector connects the SCSI backplane to the system board to allow status and monitoring of backplane and SCSI drive status. Maintaining and Troubleshooting the Gateway ALR 7300 Server C connector...

  • Page 29: System Jumpers

    System jumpers The jumpers allow you to set certain characteristics of the system. Some jumpers are reserved and are not described in this section. Do not change any jumper unless it is necessary to configure the system. In some cases, changing the settings of reserved jumpers can cause damage to the system board.

  • Page 30: Expansion Slots

    The I/O connectors are located on the back cover of the system. Figure 8 shows the connectors. The following I/O connectors are included with the system: Maintaining and Troubleshooting the Gateway ALR 7300 Server O feature connector, you may not be able to use the Serial...

  • Page 31: Processor Subsystem

    and dynamic resource allocation for all attached peripherals. Most major operating systems provide USB drivers and should require no special procedures for implementation or use. • Two 9-pin 16550-compatible serial ports • One bidirectional ECP/EPP parallel port • One video port •...

  • Page 32: Memory

    Hot-swapping is a useful features that allows you to replace a failed hard disk drive without interrupting system operation. In the event of a hot-swappable drive failure, which is part of a RAID 5, the system Maintaining and Troubleshooting the Gateway ALR 7300 Server...

  • Page 33: Scsi Backplane Components

    Figure 10: The Back of the SCSI Backplane If the RAID cage is included as part of the server configuration, see the Quick Hot-swap Installation Guide for information on how to configure the quick hot-swap backplane.
  • Page 34 Maintaining and Troubleshooting the Gateway ALR 7300 Server...

  • Page 35: Installing Components

    Chapter 3: Installing Components Replacing the processor... 26 Installing a second processor... 30 Setting the jumpers ... 33 Installing memory and hardware ... 35 Installing software and drivers... 58...

  • Page 36: Replacing The Processor

    Maintaining and Troubleshooting the Gateway ALR 7300 Server To Replace the Processor Turn off the system and disconnect the power cord. Open the case (“Opening the system” on page 3), observing the static electricity precautions in “Static electricity precautions”...
  • Page 37 Figure 11: Removing the Lock Bar Lift the cartridge up and away from the system board. See Figure 12. Installing Components...
  • Page 38 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 12: Removing the Processor Place the processor cartridge that you removed in a safe place. Remove the replacement processor cartridge from its protective wrapping and place it in the cartridge supports for the slot 2 connector.
  • Page 39 Figure 13: Installing the Replacement Processor If the processor cartridge does not already have the heatsink attached to it, attach the heatsink according to the instructions that came with the processor upgrade kit. Replace the lock bar on the processor support and secure it with the two screws that you removed in Step 3.

  • Page 40: Installing A Second Processor

    For the latest details on the availability of the upgrade kits, contact one of the sources listed in the Assistance Resources document. Maintaining and Troubleshooting the Gateway ALR 7300 Server To Install a Second Processor Turn off the system and disconnect the power cord.
  • Page 41 Figure 14: Removing the Terminator Card Align the new Pentium II Xeon SEC cartridge into the CPU 2 connector and press it firmly into place. See Figure 15. Installing Components...
  • Page 42 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 15: Installing the Second Processor Place the lock bar on top of the supports and secure it by inserting and tightening the two screws you removed in Step 3. Set the jumpers for the new processor configuration (see the section “Setting the jumpers”...

  • Page 43: Setting The Jumpers

    Setting the jumpers The system board jumpers let you change several system functions. Jumpers are set to the default positions at the factory. You may need to change the jumper settings to perform the following functions: • Set processor/bus speed settings •...

  • Page 44: Clear Cmos Jumper

    Clearing the CMOS memory clears all passwords and all configuration settings. You must reset any necessary values in BIOS Setup after you clear CMOS memory. Maintaining and Troubleshooting the Gateway ALR 7300 Server To Clear CMOS Memory Restart the server and press Write down the current BIOS configuration settings for later reference.

  • Page 45: Installing Memory And Hardware

    Installing memory and hardware Installing memory The system board supports up to 2 GB of RAM in ECC SDRAM DIMMs. The system board is configured with 4 DIMM banks. You can fill Bank 0, Bank 1, Bank 2, or Bank 3 or a combination of banks with DIMMs. No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS.
  • Page 46 You may break the socket, causing serious damage. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 17: Inserting the DIMM Gently press the DIMM into the socket until it is firmly seated. (Inserting the DIMM automatically locks the socket clamps on each end of the DIMM.)

  • Page 47: Adding And Replacing Drives

    Carefully lift the DIMM out of the socket (see Figure 19). Figure 19: Removing the DIMM Store the DIMM in a static-free container. Adding and replacing drives The case must be opened to add or replace drives (such as disk drives and CD-ROM drives) in the system.
  • Page 48 Maintaining and Troubleshooting the Gateway ALR 7300 Server Locate the 3.5-inch drive bracket. Disconnect the power and data cables from the back of the drive that you want to replace, noting their location and orientation. (You will reconnect these cables after you install the new drive.) Remove the screws securing the drive bracket to the system chassis, and remove the drive bracket from the chassis.
  • Page 49 Figure 21: Removing the 3.5-inch Drive Place the new 3.5-inch drive in the mounting bracket (see Figure 22). Figure 22: Installing the New 3.5-inch Drive Secure the drive to the mounting bracket using the screws you removed in Step 6. Installing Components...
  • Page 50 Maintaining and Troubleshooting the Gateway ALR 7300 Server Place the drive bracket in the chassis (see Figure 23). If you are installing a second front-accessible drive, do not reinstall the 3.5-inch metal filler panel when you reinstall the drive bay in the chassis.
  • Page 51 Installing a drive in the 5.25-inch drive bay The 5.25-inch drive bay supports a CD-ROM drive, disk drive, or other 5.25-inch device. To Install a Drive in the 5.25-inch Drive Bay Turn off the system and disconnect the power cord. Open the case (“Opening the system”...
  • Page 52 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 24: Removing a 5.25-inch Drive Remove the screws that secure the drive rails to the drive and remove the rails. Mount the guide rails to the new drive using the screws you removed from the old drive.
  • Page 53 Figure 25: Installing a Drive in the 5.25-Inch Drive Bay Connect the power and data cables to the back of the drive. (See drive documentation for proper drive jumper settings and cable orientation.) Close the case, as described in “Closing the system” on page 8. Reconnect the power cord and turn on the system.
  • Page 54 Each cage supports three drives. Begin cage installation from the bottom drive bay. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 26: Hot-Swap Drive Cage To Replace the RAID Cage Remove the side panel as described in “Removing the side panel”...
  • Page 55 Figure 27: Removing the SCSI Drives Pull the drive out of the drive cage. Place the drive in a safe place, preferably in an anti-static bag. Repeat steps a–c for all drives in the drive cage. Remove the old RAID Cage by pressing the tabs on the slide rails toward the center of the cage and pulling the cage out of the 5.25-inch drive bay (see Figure 28).
  • Page 56 Figure 28: Removing the RAID Cage Installing the New RAID Cage Slide the new drive cage into the drive bracket as shown in Figure 29. Maintaining and Troubleshooting the Gateway ALR 7300 Server...
  • Page 57 Figure 29: Installing the RAID Cage Connect all cables that connect the RAID Cage and its backplane to other system components. Reinstall the SCSI drives in the new RAID cage by aligning the rails and sliding them all the way into the cage (see Figure 30). Installing Components...
  • Page 58 3.5-inch drive bay, not to the 3.5-inch bay at the front of the chassis. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 30: Replacing the SCSI Drives Secure the drives by closing the latching clips.
  • Page 59 Disconnect the data and power cables from the hard disk drive, noting their location and orientation. (You will reconnect these cables when you install the new hard drive.) Remove the screws that attach the hard disk mounting bracket to the chassis, and remove the bracket from the chassis (see Figure 31).
  • Page 60 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 32: Installing a Hard Drive in the Rear Drive Bay Place the hard disk assembly into the chassis and secure it to the chassis using the screws you removed in Step 5 (see Figure 32).

  • Page 61: Scsi Cable Kit Installation

    SCSI cable kit installation The following section describes how to install the SCSI cable kit from the integrated onboard SCSI connector on the system board to the rear panel of the chassis. The following tools are required to complete the installation: •...

  • Page 62: Adding An Expansion Card

    I/O addresses. They come with instructions that explain how to set them to avoid hardware conflicts. Follow the instructions carefully. Refer to Figure 7 on page 14 for the installation locations. Maintaining and Troubleshooting the Gateway ALR 7300 Server the system board. or block airflow through the system.
  • Page 63 Remove and retain the screw securing the expansion port cover to the rear cover. Keep the port cover for reinstallation in case you ever need to remove the card (see Figure 34). Figure 34: Installing an Expansion Card Firmly insert the edge of the expansion card into the slot. After seating the card firmly, secure it to the chassis by installing the screw you removed in Step 5 through the mounting bracket at the end of the card.

  • Page 64: Removing An Expansion Card

    Removing an expansion card Removing an expansion card may require you to run software to reconfigure the system. Maintaining and Troubleshooting the Gateway ALR 7300 Server To Remove an Expansion Card Turn off the system and disconnect all power cords and peripheral devices.
  • Page 65 Figure 36: Pressing the Retaining Latch Gently but firmly pull the expansion card out of the chassis. Press the release button on the card guide to return the retaining latch to the extended position. Place an expansion port cover over the empty slot and secure it with the screw you removed earlier.

  • Page 66: Replacing The Battery

    Dispose of used batteries according to the manufacturer’s instructions. Maintaining and Troubleshooting the Gateway ALR 7300 Server To Replace the Battery Restart the computer and start the BIOS Setup program by pressing when you are prompted to do so.

  • Page 67: Troubleshooting The Battery Installation

    Figure 37: Removing the Battery Close the case, as described in “Closing the system” on page 8. Reconnect the power cord and turn on the system. Enter the BIOS Setup program and verify that the system configuration is correct using the data you recorded in Step 2. If the CMOS data is not correct, change the information in the setup screens as necessary.

  • Page 68: Installing Software And Drivers

    See the documentation that accompanied the controller card for instructions and information regarding the drivers for an add-in video card. Maintaining and Troubleshooting the Gateway ALR 7300 Server • Turn off the system, remove the cover, and verify that all cables inside the case are attached securely.

  • Page 69: Netware 4.11 Drivers And Seagate Backup Exec Issues

    NetWare 4.11 driver issues: When installing the second instance driver for the second SCSI controller, the server will generate interrupts which hang the server. To resolve this issue, replace the MPS14.PSM file that is installed during the NetWare 4.11 installation with an updated version of the file. The updated file can be obtained from the Netware Service Pack 5 utility patch provided by Novell.
  • Page 70 Maintaining and Troubleshooting the Gateway ALR 7300 Server...

  • Page 71: Bios Setup

    Chapter 4: BIOS Setup About the BIOS Setup Utility ... 62 Using the BIOS Setup Utility... 62 Updating the BIOS ... 81...

  • Page 72: About The Bios Setup Utility

    The lower section of all screens provides information about keystrokes necessary to access help, navigate through the menus, and perform other functions. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 38: BIOS Menu Navigation Keystrokes • to get information about the selected item. This Help—Press...

  • Page 73: Main Menu Screen

    • Select Menu—Use the left arrow and right arrow keys to move between the six main menus (Main, Advanced, Security, Power, Boot and Exit). • Change Values—Use the plus (+) key or the minus (-) key to toggle through the available options for the selected item. •...
  • Page 74 Maintaining and Troubleshooting the Gateway ALR 7300 Server • System Time lets you set the system time. Use a twenty-four hour clock in the format HH:MM:SS. • System Date lets you set the system date, using the format MM:DD:YYYY. •...
  • Page 75 Hard disk drive setup screen The hard disk drive setup screen appears whenever the Primary Slave, Secondary Master, selected from the main menu screen. Figure 40: Example Hard Disk Drive Setup Screen • Type offers the following options: • User - selecting this option brings up a sub-menu where you can enter the Cylinders, Heads, Sectors and Maximum Capacity of the drive you are configuring.
  • Page 76 Maintaining and Troubleshooting the Gateway ALR 7300 Server • Multi-Sector Transfers: enabling this option allows multiple sector data transfers on compatible drives. The options are Disabled, Standard, 2 Sectors, 4 Sectors, 8 Sectors, 16 Sectors • LBA Mode Control: enabling this option causes Logical Block Addressing to be used in place of Cylinders, Heads and Sectors.

  • Page 77: Advanced Menu Screen

    Advanced menu screen The advanced menu screen allows you to access a large number of advanced features. Many of these features can cause the system to malfunction if set incorrectly. Do not change these settings unless you must. Figure 41: Advanced Menu Screen •...
  • Page 78 Maintaining and Troubleshooting the Gateway ALR 7300 Server • Large Disk Access Mode: options include if you are using DOS or one of the DOS-based operating systems. Select if you are using another operating system Other such as UNIX. A large disk is considered one that has more than 1024 cylinders, 16 heads, or 63 tracks per sector.
  • Page 79 • Embedded PCI NIC: enabling turns on the optional integrated network interface controller (NIC). The options are Disabled • SHM Address: defines the System Hardware Manager (SHM) address. The options are 1 through 7. Resource configuration screen This screen appears whenever the advanced menu screen.
  • Page 80 IRQ Reservation Screen This screen appears whenever you select advanced menu screen. It allows you to manually reserve IRQs for specific devices. Maintaining and Troubleshooting the Gateway ALR 7300 Server Memory Reservation Figure 43: Memory Reservation Screen • XXXX – XXXX: the specified area of upper memory may be reserved for use by legacy ISA devices.
  • Page 81 Figure 44: IRQ Reservation Screen • IRQx: the specified IRQ may be reserved for use by legacy ISA devices. Options are Available Reserved BIOS Setup...
  • Page 82 Peripheral configuration screen This screen allows you to configure the system peripherals. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 45: Peripheral Configuration Screen • Serial Port A: allows you to set the characteristics of serial port A. Options include Enabled, Disabled •...
  • Page 83 • Interrupt: displays the current interrupt for integrated Serial Port B. Using the + or - key displays the optional interrupts available. • Parallel Port: allows you to set the characteristics of the integrated parallel port. Options include Controlled • Mode: displays the current parallel port mode.
  • Page 84 Keyboard features screen This screen allows you to configure the features of your keyboard. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 46: Keyboard Features Screen • Num Lock: options include state of the key. • Key Click: options are Enabled audible click when each key is pressed.
  • Page 85 Cache memory screen This screen allows you to configure various aspects of the system cache memory. Figure 47: Cache Memory Screen • Memory Cache: allows you to disable the L1 and L2 memory caches. Options include troubleshoot speed-related problems. • Cache System BIOS Area: controls the caching of the system BIOS area.

  • Page 86: Security Menu Screen

    Security menu screen This screen allows you to set system security characteristics. Maintaining and Troubleshooting the Gateway ALR 7300 Server • Cache Extended Memory Area: controls caching of the system memory above 1 MB. Options are Write Protect, Write Back •...
  • Page 87 • Set Supervisor Password opens the supervisor password menu. In this box, the supervisor can enter and verify the password used to control access to the setup utility. If the supervisor password has already been set, the supervisor must enter the current password before being able to enter and verify a new password.

  • Page 88: Boot Menu Screen

    Boot menu screen This screen allows you to set the order in which the system seeks boot data. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 49: Boot Menu Screen • First Boot Device: designates the device that the system polls first upon boot up.
  • Page 89 • Fourth Boot Device: designates the device that the system polls fourth upon boot up, assuming that it finds no boot data on the previously designated device. Options include Hard Drive, Removable Devices, ATAPI CD-ROM Drive, Network Boot • Fifth Boot Device: designates the device that the system polls fifth upon boot up, assuming that it finds no boot data on the previously designated device.

  • Page 90: Exit Menu Screen

    Exit menu screen This screen allows you to exit the Setup program or to save any changes you have made to the BIOS settings. Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 50: Exit Menu Screen • Exit Saving Changes: exits BIOS Setup and saves the changes you have entered in the CMOS.

  • Page 91: Updating The Bios

    Updating the BIOS Flash memory simplifies distributing BIOS upgrades. If you need a new version of the BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a disk. To Update the BIOS Enter BIOS Setup by pressing Write down the settings for each of the fields.
  • Page 92 Maintaining and Troubleshooting the Gateway ALR 7300 Server...

  • Page 93: Troubleshooting

    Chapter 5: Troubleshooting Introduction... 84 Computer virus notice ... 84 Troubleshooting checklist ... 85 CD-ROM problems... 87 Hard disk problems... 88 Memory/Processor problems... 89 Modem problems... 90 Peripheral/Adapter problems ... 91 Printer problems ... 93 System problems ... 94 Video problems... 95 Error messages...

  • Page 94: Introduction

    To be safe, never assume any virus is harmless. Viruses are identified by how they infect the computer. Maintaining and Troubleshooting the Gateway ALR 7300 Server • infect executable program files such as.COM, Program Viruses .EXE, .OVL, .DRV , .SYS, and .BIN.

  • Page 95: Troubleshooting Checklist

    Viruses are inactive until the infected program is executed, or a boot record is read. Thereafter, the virus loads itself into system memory and begins to copy and spread itself. Diskettes used in a contaminated system can get infected and, in turn, transfer the virus when used in another system. A virus can also spread via programs downloaded from bulletin boards or the Internet.

  • Page 96: Verifying Your Configuration

    Enter the BIOS program and check your configuration settings. Troubleshooting guidelines As you troubleshoot your system, keep the following guidelines in mind: Maintaining and Troubleshooting the Gateway ALR 7300 Server • Never remove the system cover while the system is turned on. •...

  • Page 97: Cd-Rom Problems

    CD-ROM problems An audio CD produces no sound. Probable Cause Solution The CD is loaded Make certain the label is facing upward, and then incorrectly. try again. The speakers are not Check the speaker cables. Make certain they are connected. connected properly and securely.

  • Page 98: Hard Disk Problems

    Hard disk problems The SCSI drive is not recognized by the system. Maintaining and Troubleshooting the Gateway ALR 7300 Server Probable Cause Solution The CD is not intended Make certain the CD is PC-compatible.

  • Page 99: Memory/Processor Problems

    The IDE drive is not recognized by the system. Probable Cause Solution The primary IDE device Restart the server, and then press F Setup. From the Peripheral Configuration | may be disabled. Advanced menu, set the Primary IDE Interface and Primary IDE Status to Enabled.

  • Page 100: Modem Problems

    A new processor is not recognized by the system. Modem problems The modem is not recognized by the system. Maintaining and Troubleshooting the Gateway ALR 7300 Server Probable Cause Solution The processor was Check the installation. The processor should installed incorrectly or in be recognized automatically if it was installed the wrong socket.

  • Page 101: Peripheral/Adapter Problems

    The diskette drive is not recognized by the system. Probable Cause Solution The diskette drive may Restart the server, and then press F Setup. From the Main menu, ensure that the be configured incorrectly. diskette drive parameters are set correctly (Legacy Diskette A or Legacy Diskette B).
  • Page 102 The diskette drive will not read, write, or format. The diskette drive LED illuminates continuously. An expansion card is not recognized by the system. Maintaining and Troubleshooting the Gateway ALR 7300 Server Probable Cause Solution The diskette is not IBM Make certain the diskette you are trying to formatted.

  • Page 103: Printer Problems

    Printer problems The printer will not turn on. Probable Cause Solution The printer is not Check the power cable. Make certain it is plugged in. plugged into a live power source. The printer is not turned Make certain the printer power switch is depressed or set to the on position.

  • Page 104: System Problems

    System problems The system will not start up. The keyboard doesn’t work. Maintaining and Troubleshooting the Gateway ALR 7300 Server Probable Cause Solution The system is not Check the power cable(s) and make certain it is connected to an AC connected to an AC power source.

  • Page 105: Video Problems

    The mouse doesn’t work. Probable Cause Solution The mouse is not Check the cable. Make certain it is plugged in plugged in or connected correctly. properly. The mouse driver did Load the appropriate mouse driver manually or not load when the contact Technical Support.
  • Page 106 The text on the display is dim or difficult to read. The color monitor displays everything in black and white. The displayed characters are garbled. Maintaining and Troubleshooting the Gateway ALR 7300 Server Probable Cause Solution The monitor brightness Adjust the brightness and contrast knobs until and contrast controls the text becomes clear.
  • Page 107 The video is distorted. Probable Cause Solution The monitor controls are Adjust the monitor controls until the text not properly adjusted. becomes clear. (See your monitor documentation for more information.) The connector or cable Check the connector and cable for bent or is damaged.

  • Page 108: Error Messages

    These messages often indicate procedural errors such as an incorrect keystroke or a write-protected disk. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Maintaining and Troubleshooting the Gateway ALR 7300 Server Error Message Solutions Access denied.
  • Page 109 Error Message Solutions Gate A20 failure. You may have an XT keyboard connected to an AT system or vice versa. Make certain the keyboard is configured to work with the appropriate system. Some keyboards have a switch to select either AT or XT. Hard disk controller failure.
  • Page 110 Maintaining and Troubleshooting the Gateway ALR 7300 Server Error Message Solutions Keyboard not detected. See “The keyboard doesn’t work.” on page 94. Turn off the system and check the keyboard cable. Keyboard stuck key failure. Remove any objects that may be resting on the keyboard, and then restart the system.

  • Page 111: Reference Data

    Appendix A: Reference Data Acronyms and abbreviations... 102 Terms and definitions... 106 Specifications... 109 Memory map... 110 I/O map ... 111 IRQ usage ... 112 DMA usage... 113 DIMM configurations ... 114 Regulatory compliance statements ... 116...

  • Page 112: Acronyms And Abbreviations

    DMI - Desktop management interface DRAM - Dynamic random access memory ECC - Error correcting code ECP - Enhanced capabilities port EDO - Extended data output EMC - Electro-magnetic compatibility EMI - Electro-magnetic interference Maintaining and Troubleshooting the Gateway ALR 7300 Server...
  • Page 113 EPP - Expanded parallel port ESD - Electro-static discharge FAT - File allocation table GB - Gigabyte IDE - Integrated drive electronics I/O - Input/output IRQ - Interrupt request line ISA - Industry standard architecture KB - Kilobyte LAN - Local area network LBA - Logical block addressing LED - Light-emitting diode L VD - Low voltage differential...
  • Page 114 SMI - System managment interrupt SMM - Server management module SMP - Symetrical multiple processor SVGA - Super video graphics array TCP/IP - Transmission control protocol/Internet protocol UPS - Uninterruptable power supply Maintaining and Troubleshooting the Gateway ALR 7300 Server...
  • Page 115 USB - Universal serial bus V - Volt V AC - Volts alternating current VGA - Video graphics array VRM - Voltage regulator module W - Watt Reference Data...

  • Page 116: Terms And Definitions

    The Setup program settings and other parameters are maintained in CMOS memory. Default - The option that the software or system uses when you have not made a choice yourself. Disc - A compact disc (CD). Maintaining and Troubleshooting the Gateway ALR 7300 Server...
  • Page 117 Disk - The device used by the computer to store and retrieve information. Disk can refer to a diskette or a hard disk. Diskette - A removable disk, also called a floppy. Hard drive - The drive installed inside your computer that stores all your system and data files.
  • Page 118 ROM - Read-only memory. Permanent computer memory dedicated to a particular function. For example, the instructions for starting the computer when you first turn on power are contained in ROM. You cannot write to ROM. Maintaining and Troubleshooting the Gateway ALR 7300 Server...

  • Page 119: Specifications

    Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Summary The system supports Pentium II Xeon processors running at 400 or 450 MHz. These processors fit into the slot 2 connectors on the system board. The sys- tem also supports seven expansion slots, three LVD SCA SCSI drives, onboard Ethernet, onboard SCSI controller, and a full complement of I/O ports...

  • Page 120: Memory Map

    Memory map The following table gives descriptions of what the memory is used for at each address location. Maintaining and Troubleshooting the Gateway ALR 7300 Server Address (Dec- Address imal) (Hexadeci- mal) 0-KB–640-KB 0000:0000– 0009:FFFF 640-KB– 000A:0000– 768-KB 000B:FFFF 768-KB–...

  • Page 121: I/O Map

    I/O map The following table gives descriptions of what the memory is used for at each address location. Address Size (hex) 0000–000F 16 bytes 0020–0021 2 bytes 0040 1 byte 0041 1 byte 0042 1 byte 0043 1 byte 0048 1 byte 0049 1 byte...

  • Page 122: Irq Usage

    IRQ usage The following table lists the Interrupt Request Lines (IRQs) that the system typically uses and which ones are available for use by add-on devices. Maintaining and Troubleshooting the Gateway ALR 7300 Server Resource System timer Keyboard Cascade Serial port 2 (COM2)

  • Page 123: Dma Usage

    DMA usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by expansion cards. Resource Cascade Available Floppy controller Available Redirect cascade Available Available Available Reference Data...

  • Page 124: Dimm Configurations

    192 MB 192 MB 192 MB 192 MB 256 MB 256 MB 256 MB 256 MB 384 MB Maintaining and Troubleshooting the Gateway ALR 7300 Server DIMM Socket 1 DIMM Socket 2 Type Size Type Size 2 x 72 16 MB...
  • Page 125 Total DIMM Socket 1 DIMM Socket 2 Memory Type Size Type 384 MB 16 x 72 16 x 384 MB 32 x 72 16 x 512 MB 16 x 72 16 x 512 MB 32 x 72 16 x 512 MB 32 x 72 16 x 512 MB...

  • Page 126: Regulatory Compliance Statements

    Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. Maintaining and Troubleshooting the Gateway ALR 7300 Server • Reorient or relocate the receiving antenna •...

  • Page 127: Ce Notice

    Attention! Couper le courant avant l’entretien. CE Notice This Information Technology Equipment has been tested and found to comply with the following European directives: [i]EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per -EN 5022:1995 Radiated Emission Class A EN 55022:1995 Conducted Emission Class A EN 50082-1:1997 according to EN 61000-4-2:1995...

  • Page 128: Australia/New Zealand Notice

    This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency. Caution! Disconnect power before servicing. Maintaining and Troubleshooting the Gateway ALR 7300 Server...

  • Page 129: Index

    Index Numerics 32 Bit I/O, Setup utility field 66 abbreviations 102 acronyms 102 Adaptec 7895 16 adapter cards installing 52 removing 54 troubleshooting 92 advanced menu, Setup screen 67 Australia/New Zealand Notice 118 bank configurations, DIMMs 37 Base I/O Address Floppy Disk Controller, Setup utility field 73 Parallel Port, Setup utility...
  • Page 130 Maintaining and Troubleshooting the Gateway ALR 7300 Server Embedded PCI SCSI Channel A field 68 Embedded PCI SCSI Channel B field 68 Exit Discarding Changes field 80 exit menu screen 80 Exit Saving Changes field 80 Extended Memory field 64...
  • Page 131 Serial Port A field 72 Serial Port B field 72 Set Supervisor Password field 77 Set User Password field 77 setup utility 62 SHM Address field 69 Supervisor Password field 76 System Date field 64 System Memory field 64 System Time field 64 Third Boot Device field 78 Transfer Mode field 66 Type field 65...
  • Page 132 Diskette Access, Setup utility diskette drive DMA Channel, Parallel Port, Setup DMA usage 113 Embedded PCI NIC, Setup utility Embedded PCI SCSI Maintaining and Troubleshooting the Gateway ALR 7300 Server bank configurations 37 configurations 37 installing 35 removing 36 supported 22...
  • Page 133 troubleshooting 88 Hard Drive, Setup utility field 79 Heads, Setup utility field 65 heat sink, importance 26, 30 IDE controller PCI 15 ultra DMA 15 Industry Canada Notice 116 input/output connectors 20 map 111 installing 3.5-inch disk drive 37 5.25-inch disk drive 41 adapter cards 52 battery 56 CD-ROM drive 41...
  • Page 134 PCI/ISA, expansion slot 20 Peripheral Configuration peripheral devices, Plug and Play O/S, Setup utility power supply, connectors, system primary master drive, Setup Maintaining and Troubleshooting the Gateway ALR 7300 Server field 75 Setup screen 70 Setup utility field 69 field 73 field 66...
  • Page 135 Reset Configuration Data, Setup utility field 67 Resource Configuration Setup screen 69 Setup utility field 68 resources DMA usage 113 IRQ usage 112 memory usage 110 safety guidelines vii Save Changes, Setup utility field 80 SCAM, for Windows 95 16 SCSI automatic configuration 16 connectors 16...
  • Page 136 Maintaining and Troubleshooting the Gateway ALR 7300 Server diskette drive B 64 diskette drive write protection 77 DMA Channel, Parallel Port 73 Embedded PCI NIC 69 Embedded PCI SCSI Channel A 68 Embedded PCI SCSI Channel B 68 Exit Discarding Changes 80...
  • Page 137 Set Supervisor Password 77 Set User Password 77 SHM Address 69 Supervisor Password 76 System Date 64 System Memory 64 System Time 64 Third Boot Device 78 Transfer Mode 66 Type 65 Ultra DMA Mode 66 updating the BIOS 81 Use Multiprocessor Specification 67 User Password 76...
  • Page 138 Use Multiprocessor Specification, User Password, Setup utility field 76 using VCCI Notice 117 video, troubleshooting 95 voltage regulator modules Maintaining and Troubleshooting the Gateway ALR 7300 Server field 66 Setup utility field 67 IRQ resources 112 Setup 62 CPU 22...

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