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Gateway 6400 System Manual

Gateway server user manual
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6400 Server
System Manual

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Summary of Contents for Gateway 6400

  • Page 1 6400 Server System Manual...

  • Page 2: Table Of Contents

    Contents Preface ............. . v Conventions used in this manual .
  • Page 3 Creating a startup diskette .........83 Using your Server Companion CD ........83 7 Cleaning Your System Cleaning the mouse .
  • Page 4 Hard drive problems ..........92 Memory and processor problems .

  • Page 6: Preface

    Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.
  • Page 7 Important A note labeled important informs you of special circumstances. Caution A caution warns you of possible damage to equipment or loss of data. Warning A warning indicates the possibility of personal injury.

  • Page 8: Getting Additional Information

    Getting additional information Log on to the technical support area of www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...
  • Page 9 viii...

  • Page 10: System Features

    System Features Standard features As many as two Pentium 133 MHz Front Side Bus (FSB) Four Dual Inline Memory Module (DIMM) sockets that support up to 2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM) ServerWorks LE 3.0 chipset Integrated Intel 82559 LAN controller Integrated dual channel Ultra160/Ultra3 SCSI Integrated ATI Rage-XL VGA controller with 4 MB of PC100 SDRAM...

  • Page 11: Front Panel

    Front panel CD drive CD eject button Door (open) Diskette drive Diskette eject button CD activity LED, when lit, indicates the drive is active. CD drive plays data or audio CDs. CD eject button ejects a CD from the CD drive. Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.
  • Page 12 Front panel LEDs indicate the following when lit: Power On LED (steady green indicates power is on and blinking green indicates system is in sleep mode). HDD Activity LED (green) indicates when hard drive is active. NIC Activity LED (green) indicates LAN activity. System Fault LED (yellow) indicates ECC (Error Checking and Correcting) memory system fault (steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault).

  • Page 13: Rear Panel

    Rear panel Power connector Voltage selector Mouse port Keyboard port USB ports RJ-45 LAN port Serial port A Parallel port Serial port B Video port Chassis lock locks the side cover to secure the interior of the system. Kensington lock slot lets you use a cable lock to secure the system. Keyboard port connects a PS/2-compatible keyboard.
  • Page 14 Thumbscrews must be loosened to remove the cover from the system. USB ports connect external Plug-and-Play devices that are automatically configured when they are plugged into the computer through one of these ports. USB keyboards and mice are not supported, use only PS/2 versions. Video port connects the monitor interface cable.

  • Page 15: System Board

    System board Rear Chassis Fan connector Main ATX power connector CPU 1 socket CPU 2 socket CPU 1 fan connector System Features...
  • Page 16 DIMM sockets (0 to 3, left to right) Front chassis fan connector C SMB header Floppy drive connector Primary IDE connector Secondary IDE connector CPU 2 fan connector Speaker Front panel connector Auxiliary HDD activity LED connector Ultra160 LVD SCSI Channel A connector Ultra160 LVD SCSI Channel B connector Configuration switch Battery...
  • Page 17 System Features...

  • Page 18: System Setup

    Plug the computer into a wall outlet or power strip that is easily accessible. Important Keep the computer boxes and packing material in case you need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided. Setting up your system...

  • Page 19: Starting Your System

    Starting your system Before you start your system for the first time: Make sure that the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel”...
  • Page 20 Turn on the computer. The top light-emitting diode (LED) at the right side of the bezel is lit when the power is on. Turn on any other components connected to the computer, such as speakers, a printer, or a scanner. If nothing happens when you turn on the system: Make sure that the power cables are securely plugged in and that your power strip (if you are using one) is plugged in and turned on.

  • Page 21: Understanding The Power-On Self-Test

    Understanding the Power-On Self-Test When you turn on your computer, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press T during POST. The system displays error messages if POST finds any problems. Write down any error messages that you see.

  • Page 22: Turning Off Your System

    Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off your system in Windows NT: Click , then select Start Click .

  • Page 23: Resetting Your System

    Resetting your system If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.

  • Page 24: Case Access

    Case Access Preventing static electricity discharge Before opening the computer case, follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedure. Caution Static electricity can permanently damage electronic components in your computer. Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.
  • Page 25 Also follow these static electricity precautions: Avoid static-causing surfaces such as plastic and packing foam in your work area. Remove the parts from their antistatic bags or containers only when you are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

  • Page 26: Opening The Case

    Opening the case Important To work on the internal components of the computer, you must open the case, which has two removable parts: A left side cover panel that permits access to the interior of the case A bezel that covers the front of the chassis Because the components inside your computer are extremely sensitive to static electricity, make sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage.

  • Page 27: Removing The Side Cover

    Removing the side cover To remove the left side cover panel: Turn off the computer and disconnect all power cords. Loosen the thumbscrews (captive) on the back of the side panel and unlock the chassis lock (if applicable). Slide the left side panel to the rear (approximately 3/4-inch), disengaging the retaining tabs on the top edge of the panel from the top of the chassis.

  • Page 28: Removing The Bezel

    Removing the bezel To remove the bezel: With the left side panel removed, disengage the retention tabs on the left side of the bezel by prying outward on each tab. Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right side of the bezel by moving the bezel to the right.

  • Page 29: Closing The Case

    Closing the case Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt do not collect inside the computer. Replacing the bezel To replace the bezel: Holding the bezel at an angle to the front of the chassis, place the hinge tabs on the right side of the bezel in the appropriate slots in the front of the chassis.

  • Page 30: Replacing The Side Cover

    Replacing the side cover To replace the chassis cover: Hold the left side panel at an angle to the chassis and 3/4-inch to the rear. Engage the retaining strip on the bottom edge of the panel with the lip at the bottom edge of the chassis. Swing the top of the panel toward the chassis, engaging the retaining tabs on the top edge of the side panel with the slots on the chassis.
  • Page 31 Case Access...

  • Page 32: Replacing And Adding System Components

    Replacing and Adding System Components Replacing or adding drives Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are included with your computer. You can add additional drives of the following types: Half-height 3.5-inch diskette drives - The floppy controller supports one diskette drive.
  • Page 33 As you prepare to install drives, keep the following in mind: To remove and install drives, you need an antistatic wrist strap. If you remove a drive, place it in an antistatic bag or container. Before you install a drive, see the drive documentation for information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

  • Page 34: Drive Cabling Information

    Drive cabling information Your system includes three different types of drive cables. Each drive cable is clearly labeled, indicating cable-type and showing which end is connected to the appropriate connector on the system board and which end is connected to the drive. Use the diskette drive connector cable to connect the diskette drive.
  • Page 35 Disengage the rail locking tabs by pressing inward on both front rail extensions, then move the drive slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis. Remove the rails on both sides of the drive and snap them onto the new drive in the same positions.
  • Page 36 Adding a 3.5-inch device You can use the second, externally accessible, 3.5-inch drive bay to install a 3.5-inch device such as a tape drive or a 100 MB or 120 MB disk storage device. Extra sets of rails are included with your system (clipped to the drive cage) and are used for the installation.
  • Page 37 Remove the metal EMI shield from the front of the drive bay, if installed, by unscrewing the retaining screw on the right side of the shield and swinging it out to disengage it from the chassis. Caution Snap the rails onto the drive, making sure the front rail extensions are towards the front of the device.
  • Page 38 Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings). Align the rails with the open bay, then slide the drive into the chassis until the locking tabs snap into place. Connect the power and data cables to the back of the drive. Close the case by following the instructions on page 20.
  • Page 39 Adding a 5.25-inch device You can install additional 5.25-inch devices such as a CD-RW drive or a tape backup in the two other, externally accessible, 5.25-inch drive bays. An extra set of rails is included with your system (clipped to the drive cage) and is used for the installation.
  • Page 40 Remove the metal EMI shield from the front of the drive bay, if installed, by placing a finger in the hole on the left side of the shield and pulling out to disengage it from the chassis. Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system.
  • Page 41 Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings). Align the rails with the bay, then slide the drive into the chassis until the locking tabs snap into place. Connect the power and data cables, making sure the cables match their original position.

  • Page 42: Hard Drive

    Hard drive Replacing the hard drive To replace the hard drive: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge”...
  • Page 43 Place the old drive in an antistatic bag or container, then place the new hard drive on a static-free surface with the top up and the connectors facing you. Install two small, plastic drive mounting rails (L rail on the left and R rail on the right) to the new hard drive.
  • Page 44 If you purchase an additional hard drive from Gateway, you will receive drive rails that you use to install the new drive in the drive cage. Additional drive rail kits are also available. To install an additional hard drive: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 45 Align the rails with an open bay in the bottom drive cage, and slide the drive into the chassis until the locking tabs snap into place. Connect the data and power cables to the drive. (See drive documentation for proper cable orientation.) Close the case by following the instructions on page 20.

  • Page 46: Replacing Or Adding Memory

    Replacing or adding memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards: 64 MB, 128 MB, 256 MB, and 512 MB DIMMs. PC133-compliant, registered, parity, ECC SDRAM. Memory is installed in four banks (slots) on the system board.
  • Page 47 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket latches on each end of the DIMM.
  • Page 48 If you are adding a DIMM, pull open the socket latches on each side of the DIMM socket. Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. Gently press the DIMM into the socket until it’s firmly seated.

  • Page 49: Replacing Or Adding A Processor

    When adding or replacing a processor, order a processor upgrade kit from Gateway. The kit includes the processor, a heatsink, and a disposable, antistatic wriststrap. The kit also contains a copy of the muloader.exe program, which must be run to update the microcode table and enable the second processor.
  • Page 50 Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the clip. Metal clip Tabs Unhook the other end of the metal clip. Lift the heatsink straight up and off the processor. Replacing or adding a processor...
  • Page 51 To remove the processor: Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees. Processor Locking lever Lift the old processor straight up and out of the socket. To install the new processor: Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned.
  • Page 52 To replace the heatsink: Hook the metal clip on the heatsink to the tabs on the processor socket. Make sure the heatsink is level with the processor and the metal clips are securely attached. Caution It is very important that the heatsink makes direct contact with the processor or it will not cool correctly, resulting in processor failure.
  • Page 53 To add an additional processor: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned.

  • Page 54: Adding An Expansion Card

    Adding an expansion card This server has seven PCI expansion slots on the system board that may be used for a variety of expansion cards. These cards may include a SCSI controller card, a modem, a high-end sound card, or an additional IDE controller card.
  • Page 55 Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card. Screw After seating the card firmly, use the screw you removed to secure the card to the rear of the chassis.

  • Page 56: Replacing The Battery

    Il y a danger d’explosion s’il y a replacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. Main, Advanced, Security, Server Replacing the battery...

  • Page 57: Troubleshooting The Battery Installation

    Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) Locate the battery on the system board (see “System board” on page 6). The battery is circular and has the positive pole mark (+) on the top. Using a small, flat-bladed screwdriver, carefully remove the battery from its socket on the system board.
  • Page 58 Turn off the computer, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. Disconnect and reconnect the cables. Close the case as described on page 20, reconnect the modem and power cords, then turn on the computer.

  • Page 59: Replacing The System Board

    Replacing the system board The system board is mounted on stand-off retention hooks on the right side of the chassis. The board is secured by six screws, one on the back-right of the chassis (outside), and five inside the chassis. Important To remove the system board: Turn off the system and disconnect the power cord, modem cord (if...
  • Page 60 Loosen the retaining screw at the right rear of the chassis. Slide the system board toward the front of the chassis slightly, to disengage it from the stand-off retention hooks, then remove it carefully. Standoff retention hook System board retaining screw Remove the system board mounting bracket by removing the two screws securing it to the system board (refer to the illustrations on page 52) and place the board in an antistatic bag or container.
  • Page 61 To install the system board: Install the system board mounting bracket on the rear edge of the system board by fastening the mounting bracket to the system board with two screws. Mounting bracket Replacing and Adding System Components...
  • Page 62 Holding the system board by the top and bottom edges, place it in the case by aligning the mounting holes on the board with the standoffs (threaded) and standoff retention hooks on the right side of the case. Carefully align the I/O panel on the rear of the board with the I/O plate on the case.
  • Page 63 Reinstall the expansion cards. Close the case by following the instructions on page 20. Reconnect peripherals, the modem cord, and the power cord, then turn on the system. Replacing and Adding System Components...

  • Page 64: Replacing The Power Supply

    Replacing the power supply To remove the power supply: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) Lay the case on its right side, if possible.
  • Page 65 Remove the two supporting screws securing the power supply to the top of the chassis. While supporting the power supply with one hand, remove the two screws securing the power supply to the rear of the chassis, then carefully lift the power supply out of the chassis. To install the new power supply: Before installing the new power supply, verify that it matches the one you previously removed.
  • Page 66 Replace the two supporting screws securing the power supply to the top of the chassis, then tighten all screws. Reconnect the power connectors to the system board and to all internal devices. Place the case upright, then close the case by following the instructions on page 20.

  • Page 67: Replacing The System Fans

    Replacing the system fans The front system fan is mounted on the front of the bottom drive cage. The rear system fan is mounted on a fan mounting bracket attached to the rear of the system. To remove the front system fan: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 68 Remove the plastic card guide attached to the bottom drive cage by depressing the locking tabs (from the rear of the guide) and pivoting the top of the guide toward the back of the system. (You may have to remove one or more expansion cards from the system board.) Replacing the system fans...
  • Page 69 Remove the two screws securing the bottom drive cage to the front of the chassis and the two screws securing it to the right side of the chassis. Slide the bottom drive cage toward the left side of the chassis, then toward the back, disengaging it from the middle drive cage and the chassis.
  • Page 70 To install the new front system fan: Place the new front system fan into the recess in the front of the bottom drive cage. Orient the fan with the label toward the inside of the chassis (toward the system board) and the fan power cable to the right of the drive cage.
  • Page 71 To remove the rear system fan assembly: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) Disconnect the rear fan power cable from the system board.
  • Page 72 To install the new rear system fan assembly: Place the fan bracket unit into the chassis by engaging the four retaining tabs with the holes in the back of the chassis and sliding the unit to the right until the two locking pins click into place. Plug the fan power cable into the appropriate connector on the system board.

  • Page 73: Replacing The Control/Led Board

    Replacing the control/LED board To remove the control/LED board: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) Remove the bezel, as described in “To remove the bezel”...
  • Page 74 After noting the position of the cable, disconnect the front panel cable from the front panel connector on the system board (see “System board” on page 6). Remove the single screw securing the control/LED board to the chassis, then disengage the alignment tabs from the chassis. Remove the bottom drive cage.
  • Page 75 Replacing and Adding System Components...

  • Page 76: Using The Bios Setup Utility

    Open the BIOS Setup utility by restarting the computer, then pressing F1 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below.
  • Page 77 As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. F1 opens the Help screen, providing general help for using the BIOS Setup utility.

  • Page 78: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...

  • Page 79: Setting The Configuration Switches

    Setting the configuration switches The system board has a configuration switch block related to the BIOS. You can use specific switches to reset the CMOS settings to the BIOS defaults, or to erase a misplaced or forgotten password. For the location of the configuration switch block, see “System board”...
  • Page 80 Once the switch is set to the ON position, the system passwords will be cleared when the system goes through the POST routine. When this occurs, the following error message will appear: CMOS checksum bad Press F1 to run Setup Press F2 to load default values and continue After selecting the appropriate option, enter any required information and continue.
  • Page 81 Using the BIOS Setup Utility...

  • Page 82: Managing Your System

    Managing Your System Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage.

  • Page 83: Line Conditioners

    Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your system. Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.

  • Page 84: Maintaining And Managing Your Hard Drive

    Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find. Hard drive maintenance utility If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using Check Disk.

  • Page 85: Hard Drive Management Practices

    Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. We suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.
  • Page 86 Deleting Windows temporary files During normal operation, Windows constantly creates new temporary (.tmp) files. You can safely delete all but the most recent .tmp files. To delete .tmp files: Open Windows Explorer, then select In the text box, type *.tmp. Named In the drop down list, select your drive letter.

  • Page 87: Protecting Your Computer From Viruses

    Find and remove the virus immediately using your anti-virus program. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. If the virus is still on your computer, contact Gateway Client Care. Managing Your System then select...

  • Page 88: System Administration And Control

    System administration and control Your server is equipped with server-management tools to enable administration and control of Windows NT or Windows 2000 environments. These tools are ManageX Event Manager and the Gateway™ server management software. ManageX Event Manager ManageX lets the system administrator manage multiple systems on a Windows NT or Windows 2000 network from a single window, and implement commands and policies across the network with a single action.
  • Page 89 Mechanical locks and monitoring The system includes a chassis intrusion switch. When the access cover is opened, the switch transmits an alarm signal to the system board, where server management software processes the signal. Software locks through the BIOS Setup utility The Security tab in the BIOS (see “About the BIOS Setup utility”...
  • Page 90 POST routine. To change the supervisor password, select from the Password Security To cancel the supervisor password, select menu, enter the current supervisor password, then, when asked to Security confirm the new password, press will respond with the message “Password Uninstalled.” Unattended start mode Configure and enable the unattended start mode in the BIOS.
  • Page 91 Feature Control access to the BIOS Setup utility (set supervisor password) Control access to the system (set user password) Boot without keyboard Specify the boot sequence Managing Your System Description To control access to the system configuration, set a supervisor password and enable it through BIOS Setup utility.

  • Page 92: System Recovery

    Go to the DOS Command Prompt, and change to the C:\I386 subdirectory. Type winnt32/ox, then press Using your Server Companion CD The Server Companion CD included with your system can be used to: Install hardware drivers for a variety of operating systems Reinstall selected utilities Access system documentation Instructions for each operating system are provided with the Server Companion CD.
  • Page 93 Managing Your System...

  • Page 94: Cleaning Your System

    Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: Turn off the computer, then disconnect the mouse cable from the mouse port.

  • Page 95: Cleaning The Keyboard

    Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer, then disconnect the keyboard.

  • Page 96: Troubleshooting

    Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the software. This section identifies solutions to some possible problems. Introduction...

  • Page 97: Troubleshooting Checklist

    Troubleshooting checklist Before turning on the system, make sure that: The power cord is connected to the AC power-in connector and an AC outlet. The AC outlet is supplying power. If a power strip is used, it is turned on, and the circuit breaker is set. The voltage selection switch on the system power supply reflects the proper voltage.

  • Page 98: Cd Drive Problems

    CD drive problems An audio CD produces no sound. Probable cause The CD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be muted through the Multimedia volume control The speakers may be faulty The sound card may not be installed correctly The CD drive audio cable...
  • Page 99 The system does not recognize the CD drive. Probable cause The CD is not intended for PC The CD is loaded incorrectly The CD is scratched or dirty The CD drive needs to be added as new hardware The secondary IDE device may be disabled The CD cables are not installed correctly...

  • Page 100: Diskette Drive Problems

    Diskette drive problems The system does not recognize the diskette drive. Probable cause The diskette drive may be configured incorrectly The drive cables are not connected properly The diskette drive will not read, write, or format. Probable cause The diskette is not IBM formatted The diskette is corrupted The diskette is...

  • Page 101: Hard Drive Problems

    Hard drive problems The system does not recognize the SCSI drive. Probable cause The SCSI chain is not properly terminated The drive is configured with a conflicting SCSI address The cables are not connected correctly The system does not recognize the IDE drive. Probable cause The primary IDE device may be configured incorrectly...

  • Page 102: Memory And Processor Problems

    Memory and processor problems The system detected memory errors during start up. Probable cause Memory was added or removed, and the new configuration was not saved in BIOS Setup utility The memory was installed incorrectly A memory chip is faulty The system does not recognize a new or second processor.

  • Page 103: Modem Problems

    Modem problems The system does not recognize the modem. Probable cause The modem has not been added as new hardware The modem is not connected to a live phone jack The modem is not configured with a valid interrupt or address The phone jack is shared by another modem or telephone...

  • Page 104: Peripheral/Adapter Problems

    Peripheral/adapter problems The system does not recognize a SCSI device. Probable cause The device needs to be added as new hardware The SCSI ID may be invalid The SCSI chain is not properly terminated The device cables are not installed correctly The system does not recognize an adapter card.

  • Page 105: Printer Problems

    Printer problems The printer will not turn on. Probable cause The printer is not connected to the system The printer is not plugged in The printer is not turned on The printer is defective The printer is turned on but will not print. Probable cause The printer is not connected to the system...
  • Page 106 The printer prints garbled text. Probable cause The wrong driver is being used for the selected printer Solution In the Printers window (Start | Settings | Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the correct printer driver. If not, install the correct one.

  • Page 107: System Problems

    System problems The system will not start up. Probable cause The system is not connected to an AC outlet The voltage selection switch is not set correctly The system is non-responsive. Probable cause An error occurred while running a program or your system may be out of memory The heatsink is not properly...
  • Page 108 The keyboard does not work. Probable cause Keyboard is locked out when password is set A key was depressed while the system was starting up The keyboard is not plugged in or connected properly Something spilled into the keyboard The keyboard is defective The mouse does not work.

  • Page 109: Video Problems

    Video problems The system is running but the screen is blank. Probable cause The monitor is not turned on The monitor’s data cable is not connected The connector or cable is damaged The monitor is defective The monitor brightness and contrast controls are turned down A DIMM is not seated...
  • Page 110 The color monitor displays everything in black and white. Probable cause The system was turned on before the monitor The display type is set incorrectly The displayed characters are garbled. Probable cause The video cable is damaged The display setup is incorrect The video is distorted.
  • Page 111 Probable cause The monitor is too close to a source of electrical interference The monitor needs to be degaussed Troubleshooting Solution Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves.

  • Page 112: Error Messages

    Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Access denied Bad command or file name...
  • Page 113 Error message Diskette drive reset failed Diskette read failed - press F to retry boot Gate A20 failure Hard disk controller failure Hard disk controller failure - press F1 to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Troubleshooting Solutions...
  • Page 114 Error message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error Non-system disk or disk error Not enough memory Solutions Enter your password again, making sure to enter it correctly.
  • Page 115 Error message Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write-protect error Troubleshooting Solutions Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer.

  • Page 116: A Safety And Regulatory Information

    Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 117 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. Do not use this product near water or a heat source such as a radiator. Make sure you set up the system on a stable work surface.
  • Page 118 Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen laden environments, or industrial facilities.
  • Page 119 Warnings WARNING: English AVERTISSEMENT: (US) Français The power supply in this Le bloc d'alimentation de ce product contains no produit ne contient aucune user-serviceable parts. pièce pouvant être réparée par There may be more than one l'utilisateur. Ce produit peut supply in this product.
  • Page 120 WARNING: English AVERTISSEMENT: (US) Français After you have completed Une fois TOUTES les étapes the six SAFETY steps précédentes accomplies, vous above, you can remove the pouvez retirer les panneaux du system covers. To do this: système. Procédez comme Unlock and remove the suit : padlock from the back Si un cadenas a été...
  • Page 121 WARNING: English AVERTISSEMENT: (US) Français The system is designed to Le système a été conçu pour operate in a typical office fonctionner dans un cadre de environment. Choose a site travail normal. L'emplacement that is: choisi doit être : Clean and free of Propre et dépourvu de airborne particles (other poussière en suspension...

  • Page 122: Regulatory Compliance Statements

    The accessories associated with this equipment are: shielded video cable. These accessories are required to be used in order to ensure compliance with FCC rules. Caution Changes or modifications not expressly approved by Gateway could void the user’s authority to operate the equipment. Regulatory compliance statements...
  • Page 123 Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak hours such as early morning or late evenings. Safety and Regulatory Information Changes or modifications not expressly approved by Gateway could void the user’s authority to operate the equipment.
  • Page 124 The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.
  • Page 125 European users European directives This Information Technology Equipment has been tested and found to comply with the following European directives: EMC Directive 89/336/EEC - EN 55022:1995 Class A - IEC 61000-2:1991 - IEC 801-3:1984 - IEC 801-4:1988 Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992(A1/A2/A3/A4/A11) Safety and Regulatory Information...
  • Page 126 PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support. Japanese users...
  • Page 127 Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
  • Page 128 TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, be sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
  • Page 129 Reference Grounding component Electric service equipment Power Service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead in wire Safety and Regulatory Information Antenna and Satellite Grounding...
  • Page 130 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 131 Safety and Regulatory Information...

  • Page 132: B Reference Data

    Reference Data Specifications System specifications The following specifications are for the standard configuration. Your system may contain optional equipment. All specifications are subject to change. Mid Tower case size 8.25 in. (20.955 cm) x 18.625 in. (47.3075 cm) x 19.125 in. (48.5775 cm) (W x D x H).

  • Page 133: Environmental Specifications

    Network Interface Video Expansion Slots Power Supply Certification Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Temperature Nonoperating Operating Altitude Humidity Nonoperating Operating wet bulb Not to exceed 33° C (91.4° F) (with diskette drive or hard...

  • Page 134: System I/O Addresses

    System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers. Address 0000h - 000Fh 0010h - 001Fh 0020h - 0021h 0022h - 0023h 0024h - 0025h 0026h - 0027h 0028h - 0029h 002Ah - 002Bh 002Ch - 002Dh 002Eh - 002Fh 0030h - 0031h...
  • Page 135 Address 0060h, 0064h 0061h 0063h 0065h 0067h 0070h 0072h 0074h 0076h 0071h 0073h 0075h 0077h 0080h - 008Fh 0090h - 0091h 0092h 0093h - 009Fh 0094h 00A0h - 00A1h 00A4h - 00A15 00A8h - 00A19 00Ach - 00Adh 00B0h - 00B1h 00B2h 00B3h 00B4h - 00B5h...
  • Page 136 Address Resource 00B8h - 00B9h Interrupt Controller 2 00BCh - 00BDh Interrupt Controller 2 00C0h - 00DFh DMA Controller 2 00F0h Clear NPX error 00F8h - 00FFh x87 Numeric Coprocessor 0102h Video Display Controller 0170h - 0177h Secondary Fixed Disk Controller (IDE) 01F0h - 01F7h Primary Fixed Disk Controller (IDE) 0200h - 0207h...
  • Page 137 Address 03F8h - 03FFh 0400h - 043Fh 04D0h - 04D1h 0678h - 067Ah 0778h - 077Ah 07BCh - 07BEh 0CA0 - CA3h 0CF8h 0CF9h 0CFCh 46E8h Reference Data Resource Serial Port A (Primary) DMA Controller 1, Extended Mode Registers Interrupt Controllers 1 and 2 Control Register Parallel Port (ECP) Parallel Port (ECP)

  • Page 138: Memory Map

    Memory map Address Range (hex) 0 to 07FFFFh 0A0000h to 0BFFFFh 0C0000h and 0DFFFFh 0E0000h to 0FFFFFh 0E0000h to 0EFFFFh FC000000h to FFFFFFFFh Amount Function 640 KB DOS region, base system memory 128 KB Video or SMM memory 128 KB Expansion card BIOS and buffer area 128 KB...

  • Page 139: Interrupts

    Interrupts The following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the I/O controller. I/O Redirection Registers in the I/O APIC are provided for each interrupt signal.
  • Page 140 Interrupt I/O APIC Description Level IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 Mouse interrupt IRQ13 INT13 Co-processor interrupt IRQ14 INT14 Compatibility IDE interrupt from primary channel IDE devices 0 and 1 IRQ15 INT15 SMI_L System management interrupt - general purpose indicator sourced through the PID to the processors Interrupts...

  • Page 141: Dma Usage

    DMA usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices. Reference Data Resource Cascade Available Floppy Controller Available Redirect Cascade Available Available Available...

  • Page 142: Index

    IDE drive SCSI drive case cleaning closing opening CD drive activity LED eject button problems replacing CD, Server Companion changing passwords chassis cover removing replacing chassis intrusion switch chassis lock checking hard drive space cleaning computer case keyboard monitor case...
  • Page 143 secondary IDE secondary processor control/LED board copyright notice CPU 1 fan connector CPU 1 socket CPU 2 fan connector CPU 2 socket creating startup diskette deleting files DIMMs, installing diskette drive connector replacing the 3.5-inch troubleshooting diskette eject button DMA usage door lock, bezel door, bezel drive cabling...
  • Page 144 CD activity HDD activity NIC activity power on system fault line conditioners lock slot, Kensington locks bezel door chassis software, security Main menu, BIOS Setup utility management, hard drive ManageX Event Manager manual conventions memory installing map, system troubleshooting modem, troubleshooting monitor adjusting cleaning...
  • Page 145 Security menu, Setup utility serial A port serial B port serial ports Server Companion CD setting up operating system safety precautions Setup utility, BIOS menus navigating through shut-down procedures side panel, removing...
  • Page 146 surge suppressors switch chassis intrusion Clear CMOS Clear Password configuration system fault LED reset system access control administration cleaning control error messages I/O addresses management memory map recovery reset, Windows NT security shut down specifications startup troubleshooting turning off system board components configuration switches DIMM banks...
  • Page 147 Index...
  • Page 148 A MAN US 6400 SYS GDE R0 6/00...

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