Gateway ALR 8300 Maintaining And Troubleshooting
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Gateway ALR 8300 Maintaining And Troubleshooting

Gateway server user manual
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Download this manual See also: User Manual
Maintaining
and

Troubleshooting

the Gateway
ALR 8300 Server
Part # 8504081
A MAN SYS US 8300 TECH REF R1
12/98

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Summary of Contents for Gateway ALR 8300

  • Page 1: Troubleshooting

    Maintaining Troubleshooting the Gateway ALR 8300 Server Part # 8504081 A MAN SYS US 8300 TECH REF R1 12/98...
  • Page 2 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 3: Table Of Contents

    Preface ...v Conventions used in this guide ... vi Safety instructions ... vii Additional information sources ... ix The Gateway Support Center... ix System Access ... 1 Static electricity precautions ... 2 Opening the system ... 3 Removing the side panel... 3 Removing the wrap-around panel ...
  • Page 4 BIOS Setup ...53 Troubleshooting ...75 Maintaining and Troubleshooting the Gateway ALR 8300 Server Processor speed jumper ... 32 Clear CMOS jumper... 33 SHM mode jumper ... 34 Installing memory and hardware... 35 Installing memory... 35 Adding and replacing drives... 37 SCSI cable kit installation ...
  • Page 5 Reference Data ... 91 Acronyms and abbreviations ... 92 Terms and definitions... 93 Specifications... 96 Memory Map... 97 I/O Map... 98 IRQ Usage ... 99 DMA Usage... 100 DIMM Configurations ... 101 Regulatory compliance statements ... 103 FCC notice... 103 Industry Canada notice...
  • Page 6 Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 7: Preface

    Preface Conventions used in this guide ... vi Safety instructions ... vii Additional information sources... ix...

  • Page 8: Conventions Used In This Guide

    Conventions used in this guide Throughout this guide, you will see the following conventions: Convention 5AJKF User’s Guide Maintaining and Troubleshooting the Gateway ALR 8300 Server NTER Important! Caution! Warning! Description Keyboard key names are printed in small capitals. A plus sign indicates that the keys must be pressed simultaneously.

  • Page 9: Safety Instructions

    Safety instructions Observe the following safety instructions when using your system: • Follow all instructions marked on the system and in the documentation. • When the computer is turned off, a small amount of electrical current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover.
  • Page 10 Maintaining and Troubleshooting the Gateway ALR 8300 Server • There is a danger of explosion if the CMOS (complementary metal-oxide semiconductor) battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

  • Page 11: Additional Information Sources

    Along with this manual and your user’s guide, you can find additional information by using the following sources. The Gateway Support Center Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are: •...
  • Page 12 Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 13: System Access

    Chapter 1: System Access Static electricity precautions ... 2 Opening the system ... 3 Closing the system... 7...

  • Page 14: Static Electricity Precautions

    Maintaining and Troubleshooting the Gateway ALR 8300 Server Wear a grounding wrist strap (available at most electronics stores). Turn off the system power. Touch the back of the power supply fan, located on the back of the case, to discharge any static electricity.

  • Page 15: Opening The System

    Opening the system Depending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions specific to the cover you want to remove, as indicated in each section. Removing the side panel You must remove the side panel before you can remove the bezel or the wrap-around panel.

  • Page 16: Removing The Wrap-Around Panel

    You must remove the side panel before removing the wrap-around panel. You may need to remove the wrap-around panel before removing the bezel. Maintaining and Troubleshooting the Gateway ALR 8300 Server Slide the panel back and gently pull it off of the chassis.

  • Page 17: Removing The Bezel

    Slide the panel backward a few inches. Lift the bottom of the panel outward so that its top is angled on the chassis, as shown in Figure 2. Lift the panel up and off of the chassis and set the panel aside. Removing the bezel You must remove the side panel and the wrap-around panel before you remove the bezel.
  • Page 18 Maintaining and Troubleshooting the Gateway ALR 8300 Server Remove the six screws that secure the bezel to the chassis, as shown in Figure 3. Set the screws aside. Figure 3: Removing the Bezel Gently pull the bezel off of the chassis and lay it aside.

  • Page 19: Closing The System

    Closing the system Before closing the system, verify that all connectors and boards are properly installed and firmly seated. Reinstalling the bezel You must replace the bezel before you replace the wrap-around panel and the side panel. Position the bezel to the front of the chassis so that the bezel pegs are aligned with the mounting holes on the front of the chassis.

  • Page 20: Reinstalling The Wrap-Around Panel

    You must replace the bezel before you replace the wrap-around panel. You must replace the wrap-around panel before you replace the side panel. Maintaining and Troubleshooting the Gateway ALR 8300 Server Carefully thread the ribbon cables through the openings in the chassis and connect them to the appropriate connectors.

  • Page 21: Reinstalling The Side Panel

    Lower the panel and anchor its top edge to the chassis. Gently release the panel so that its side is flush against the chassis. Slide the panel forward until it is locked into place. Secure the panel with the screws you removed when you removed the wrap-around panel.
  • Page 22 Maintaining and Troubleshooting the Gateway ALR 8300 Server Verify that the slots on the panel are aligned with the locking tabs on the chassis. Slide panel towards the front of the system until the panel is locked into place. Secure the panel with the screws you removed when you removed the...

  • Page 23: Components

    Chapter 2: Components System board ... 12 The RAID backplane... 23...

  • Page 24: System Board

    The system board functions as the main interface between the processor, memory, and peripherals. See the table below and on the following page for the key to Figure 7. Maintaining and Troubleshooting the Gateway ALR 8300 Server Figure 7: System Board Components Chassis fan connector...
  • Page 25 Reset connector Front panel connector External hard drive connector Hard drive LED connector Server management connector O connector/secondary PCI slot 1 User NMI connector EDC reset connector Chassis fan connector Cover intrusion switch connector Speaker connector External boot ROM connector...

  • Page 26: Chassis Fans (A, F, S)

    Soft power connector (C) The soft power connector provides for a power switch that causes the system to power up or power down from a standby state. Maintaining and Troubleshooting the Gateway ALR 8300 Server DIMM bank D Optional power connector...

  • Page 27: Front Panel Connectors

    Power supply auxiliary connector (E) Provides additional connections from the power supply to the system board. Optional power connector (AW) This power connector provides an alternative connection for use with a different power supply. This connector is not used in this system. Front panel connectors There are several connectors designed to transfer signals between the front panel and the system board.
  • Page 28 This connector is for factory use only. LED display connector (BD) Connects the LEDs on the front panel to the system board. Includes the keyboard lock button signals and the reset button signals. Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 29: Drive Controllers And Connectors

    Drive controllers and connectors The system board supports several controllers for drives and other peripherals. Connectors to link these controllers to the appropriate devices are also provided. Secondary and primary hard drive connectors (G, H) This is an integrated dual-channel Ultra-DMA PCI/IDE interface with two IDE connectors capable of controlling up to four IDE devices and supporting PIO Modes 0-4.

  • Page 30: System Jumpers

    If processors of different speeds are used in the same system, the processors must run at the speed of the slower processor. Maintaining and Troubleshooting the Gateway ALR 8300 Server • Wide SCSI configuration supporting up to 15 connected SCSI peripherals per channel for as many as 30 devices.

  • Page 31: Server Management Connectors

    The server management connectors provide hardware and component monitoring to assist you in maintaining the server. Server management connector (O) The server management connector allows you to connect a server management device to the system board to monitor system activities. O connector (P)

  • Page 32: Battery (Aa)

    The PCI bus processes peripheral transactions at a system clock speed of up to 33 MHz. PCI/RAIDPort connector (AD) The PCI/RAIDport connector allows you to install either a PCI expansion card or a dedicated RAIDport card into a single connector. Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 33: I/O Connectors

    I/O connectors The I/O connectors are located on the back panel of the system. Figure 7 on page 12 shows the locations of the connectors on the system board. Figure 8 below shows the connectors as they appear on the back panel. Serial port 1 Serial port 2 Keyboard port...

  • Page 34: Processor Subsystem

    Note that not all processor heatsinks have or need fans. If the processor heatsink includes a fan, connect it to the correct fan connector. These connectors are not used in the standard configurations. Maintaining and Troubleshooting the Gateway ALR 8300 Server • One VGA video port (AL in Figure 7) •...

  • Page 35: Memory (As, At, Au, Av)

    Voltage regulator modules (AY, AZ) Each processor must have a dedicated voltage regulator module (VRM) that adjusts the voltage supplied to the processor. The VRM for the boot processor (CPU 1) is integrated into the system board. Memory (AS, AT, AU, AV) The system comes standard with 64 MB of error checking and correcting (ECC) RAM.
  • Page 36 Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 37: Installing Components

    Chapter 3: Installing Components Replacing the processor... 26 Installing a second processor... 29 Setting system board jumpers ... 32 Installing memory and hardware ... 35 Installing software and drivers ... 50...

  • Page 38: Replacing The Processor

    Maintaining and Troubleshooting the Gateway ALR 8300 Server Turn off the system and disconnect the power cord.
  • Page 39 Wearing an anti-static wristband grounded to the system chassis, remove the lock bar from the processor support. See Figure 9. Figure 9: Removing the Lock Bar Remove the two screws that secure the processor cartridge in the supports and remove the lock bar. Lift the processor cartridge straight up and away from the system board.
  • Page 40 Maintaining and Troubleshooting the Gateway ALR 8300 Server Place the processor cartridge that you removed in a safe place. Remove the replacement processor cartridge from its protective wrapping and place it in the cartridge supports for the slot 1 connector.

  • Page 41: Installing A Second Processor

    Installing a second processor The system is compatible with Intel Pentium You can either upgrade the existing Pentium II Xeon processor or install a second processor of the same speed as the original. When adding a processor, order a Pentium II Xeon processor upgrade kit. The kit includes the processor, a heat sink, and a disposable electrostatic discharge (ESD) wrist strap.
  • Page 42 Wearing an anti-static wrist strap grounded to the system chassis, remove the Terminator Card from the system board. See Figure 12. Figure 12: Removing the Terminator Card Maintaining and Troubleshooting the Gateway ALR 8300 Server...
  • Page 43 Align the new Pentium II SEC cartridge in the Slot 2 supports and press it firmly into place until fully seated. See Figure 13. Figure 13: Installing the New Processor Place the lock bar over the top of the processor cartridge and secure it in place with the two screws provided.

  • Page 44: Setting System Board Jumpers

    If two processors are present and they support different speeds, set the processor speed jumper to the slower speed. Move the jumper shunts on jumper block JP22 to connect the jumper pins according to the following table. Maintaining and Troubleshooting the Gateway ALR 8300 Server • Set processor/bus speed settings •...

  • Page 45: Clear Cmos Jumper

    Clear CMOS jumper JP15 lets you clear all current values in complimentary metal-oxide semiconductor (CMOS) memory. CMOS memory stores all of the BIOS Setup information and settings. Clearing the CMOS memory restores all setup values to the original system defaults. A jumper shunt connecting pins 1 and 2 supports normal operations.

  • Page 46: Shm Mode Jumper

    Maintaining and Troubleshooting the Gateway ALR 8300 Server Turn off the system and disconnect the power cord.

  • Page 47: Installing Memory And Hardware

    Installing memory and hardware Installing memory The system board supports up to 2 GB of RAM in unbuffered ECC SDRAM DIMMs. System memory is PC 100 compliant. The system board is configured with 4 DIMM banks. You can fill Bank 0, Bank 1, Bank 2, or Bank 3, or a combination of banks with DIMMs.
  • Page 48 You may break the socket, causing serious damage. Maintaining and Troubleshooting the Gateway ALR 8300 Server Insert the DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket (see Figure 15).

  • Page 49: Adding And Replacing Drives

    Carefully lift the DIMM out of the socket (see Figure 17). Figure 17: Removing the DIMM Store the DIMM in a static-free container. Adding and replacing drives The case must be opened to add or change drives (such as disk drives and CD-ROM drives) in the system.
  • Page 50 Maintaining and Troubleshooting the Gateway ALR 8300 Server Disconnect the power and data cables from the back of the drive, noting their location and orientation. (You will reconnect these cables after you install the new CD-ROM drive.) Remove the screws securing the CD-ROM drive to the chassis and remove the CD-ROM drive (see Figure 18).
  • Page 51 Installing a drive in the 5.25-inch drive bay You can use the 5.25-inch drive bay to install a CD-ROM drive, tape drive, or other 5.25-inch device. Turn off the system and disconnect the power cord. Open the case, observing the ESD precautions in “Static electricity precautions”...
  • Page 52 Above the 3.5-inch diskette drive, there is a single bay for an internal 3.5-inch hard drive. This drive can be either IDE or SCSI. Maintaining and Troubleshooting the Gateway ALR 8300 Server Place the new 5.25-inch drive in the chassis and secure the drive to the chassis using the screws you removed in Step 5.
  • Page 53 Remove the two screws that secure the right side of the drive to the chassis and the two screws that secure the bracket to the left side of the 5.25-inch drive cage (see Figure 20). Figure 20: Removing the 3.5-inch Drive from the Top Drive Bay Remove the bracket from the left side of the old drive by removing the two screws.
  • Page 54 Maintaining and Troubleshooting the Gateway ALR 8300 Server Secure the bracket to the left side of the new drive, using the two screws you just removed (see Figure 21). Figure 21: Replacing the 3.5-inch Drive in the Top Drive Bay Place the new drive and bracket in the top drive bay and secure them with the four screws you removed earlier.

  • Page 55: Replacing A Raid Drive

    Replacing a RAID drive The hard drives in the RAID bay are secured to guide rails, which lets you install and remove the drives from the system chassis. Use this procedure for the SCA SCSI drives installed in the RAID bay, not the 3.5-inch drive bay at the back of the chassis.
  • Page 56 Maintaining and Troubleshooting the Gateway ALR 8300 Server Remove the replacement drive from its protective cover and align the guide rails with the RAID bay guides. Slide the drive into the bay until the connector makes contact with the SCA connector on the backplane (see Figure 23).

  • Page 57: Scsi Cable Kit Installation

    SCSI cable kit installation The following section describes how to install the SCSI cable kit from the integrated onboard SCSI connector on the system board to the rear panel of the chassis. The following tools are required to complete the installation: •...

  • Page 58: Adding An Expansion Card

    Follow the instructions carefully. Refer to Figure 7 on page 12 for the correct installation location. Maintaining and Troubleshooting the Gateway ALR 8300 Server Using the two small screws included in the SCSI Cable Kit, secure the SCSI cable/bracket to the rear panel of the chassis.
  • Page 59 Firmly insert the edge of the expansion card into the slot (see Figure 25). Figure 25: Adding an Expansion Card After seating the card firmly, secure it to the chassis by installing the screw you removed in Step 5 through the mounting bracket at the end of the card.

  • Page 60: Replacing The Lithium Battery

    If the CMOS data is not correct, change the information in the Setup screens as necessary. Maintaining and Troubleshooting the Gateway ALR 8300 Server To Replace the Battery Restart the computer and start the BIOS Setup program by pressing when you are prompted to do so.

  • Page 61: Troubleshooting The Battery Installation

    Troubleshooting the battery installation If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try. • Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured.

  • Page 62: Installing Software And Drivers

    Video driver installation varies depending on the operating system that you run on the server. Refer to the documentation for the operating system for specific instructions. Maintaining and Troubleshooting the Gateway ALR 8300 Server Start the computer. Put the 3.5-inch disk labeled “Integrated Controller UATA files for Win 95”...

  • Page 63: Netware Drivers

    Installing second instance driver for NetWare 4.11 When installing the second instance driver for the second SCSI controller, the server will generate interrupts which may hang the server. To resolve this issue, replace the MPS14.PSM file that is installed during the NetWare 4.11 installation with an updated version of the file.
  • Page 64 Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 65: Bios Setup

    Chapter 4: BIOS Setup About the BIOS Setup Utility ... 54 Using the BIOS Setup Utility... 54 Updating the BIOS ... 72...

  • Page 66: About The Bios Setup Utility

    The lower section of all screens provides information about keystrokes necessary to access help, navigate through the menus, and perform other functions. Maintaining and Troubleshooting the Gateway ALR 8300 Server Figure 26: BIOS Menu Navigation Keystrokes • Help – Press F to get information about the selected item.

  • Page 67: Main Menu Screen

    • +/- Change Values – Press the + or - key to toggle through the available options for the selected item. • ENTER Select Sub-Menu – Pressing highlighted takes you to that sub-menu. • Setup Defaults – Press factory default values. A dialog box appears, asking you to press either to load the defaults or E NTER...
  • Page 68 Maintaining and Troubleshooting the Gateway ALR 8300 Server • System Date: lets you set the system date. Use the format MM/DD/YYYY • Legacy Diskette A: allows you to select the type of diskette drive installed as drive A. The options are 720 kB, 3 ½”;...
  • Page 69 Hard disk drive setup screen The hard disk drive setup screen appears whenever the Primary Slave, Secondary Master, selected from the main menu screen. Figure 28: Example Hard Disk Drive Setup Screen • Type offers the following options: • 1 to 39 - Selecting this options brings up one of a set of previously defined drive types and sizes.
  • Page 70 Maintaining and Troubleshooting the Gateway ALR 8300 Server • ATAPI Removable - Select this option if the drive is an ATAPI removable disk drive. • None - “Auto” has been unable to supply the drive type or select “None” to disable any drive installed.

  • Page 71: Advanced Menu Screen

    Advanced menu screen The advanced menu screen allows you to access a large number of advanced features. Many of these features can cause the system to malfunction if set incorrectly. Do not change these settings unless you must. Figure 29: Advanced Menu Screen •...
  • Page 72 Maintaining and Troubleshooting the Gateway ALR 8300 Server • Large Disk Access Mode: options are if you use DOS or one of the DOS-based operating systems. Select if you use another operating system such as UNIX. A Other large disk is considered one that has more than 1024 cylinders, 16 heads, or 63 tracks per sector.
  • Page 73 Resource configuration screen This screen appears whenever the advanced menu. Figure 30: Resource Configuration Screen • Memory Reservation: opens the memory reservation screen. This screen allows you to reserve blocks of upper memory for use by legacy ISA devices. Details of this screen are provided in the section “Memory reservation screen”...
  • Page 74 This screen appears whenever you select resource configuration screen. It allows you to reserve a block of memory for ISA devices. Maintaining and Troubleshooting the Gateway ALR 8300 Server Figure 31: Memory Reservation Screen • XXXX - XXXX: you may reserve the specified area of upper memory for use by legacy ISA devices.
  • Page 75 IRQ reservation screen This screen appears whenever you select advanced menu. It allows you to manually reserve IRQs for specific devices. Figure 32: IRQ Reservation Screen • IRQx: you may reserve the specified IRQ for use by legacy ISA devices. The options for each IRQ are from the IRQ Reservation Available...
  • Page 76 Peripheral configuration screen This screen allows you to configure the system peripherals. Maintaining and Troubleshooting the Gateway ALR 8300 Server Figure 33: Peripheral Configuration Screen • Serial Port A: the options include • Base I/O Address: displays the base I/O address for serial port A.
  • Page 77 • Base I/O Address: displays the base I/O address for the parallel port. Use the “+” or “-” key to display the optional addresses available. • Interrupt: displays the current interrupt for the parallel port. Use the “+” or “-” key to display the optional interrupts available.
  • Page 78 Cache memory screen This screen allows you to configure various aspects of the system cache memory. Maintaining and Troubleshooting the Gateway ALR 8300 Server • Key Click: enable causes an audible click when each key is pressed. The options are Enable •...

  • Page 79: Security Menu Screen

    • Cache Video BIOS Area: controls the caching of the video BIOS area. The options are Uncached and Write Protect • Cache Base 0-512K: controls caching of the first 512K of base memory. The options are Uncached • Cache Base 512K-640K: controls caching of the 512K through 640K area of base memory.
  • Page 80 Maintaining and Troubleshooting the Gateway ALR 8300 Server • Supervisor Password: displays the status of the supervisor password. The options are password has been established). You cannot set this field directly. • User Password: displays the status of the user password. The...

  • Page 81: Boot Menu Screen

    Boot menu screen This screen allows you to set the order in which the system seeks boot data. Figure 37: Boot Menu Screen • First Boot Device: designates the device that the system polls first upon boot up. The options include Removable Devices, ATAPI CD-ROM Drive, •...

  • Page 82: Exit Menu Screen

    This screen allows you to exit the Setup program or to save any changes you have made to the BIOS settings. Maintaining and Troubleshooting the Gateway ALR 8300 Server • Fifth Boot Device: designates the device that the system polls fifth upon boot up, if the previous device is not ready or contains no boot data.
  • Page 83 • Exit Saving Changes: exits BIOS Setup and saves the changes you have entered in the CMOS memory . The next time you boot the system, the BIOS configures the system using these settings. • Exit Discarding Changes: exits BIOS Setup and discards the settings you have entered.

  • Page 84: Updating The Bios

    BIOS, you can download the BIOS update from the technical support web site and install the new version from a diskette. Maintaining and Troubleshooting the Gateway ALR 8300 Server Enter BIOS Setup by pressing Write down the settings for each of the parameters. (At the end of the BIOS update process, reset the parameters to the correct values.)
  • Page 85 As the system starts up, verify that you have loaded the correct BIOS version. Enter BIOS Setup by pressing in BIOS Setup, press and then re-enter the values you wrote down at the beginning of this process. If you do not set the CMOS values back to the defaults using the key or the correct values from your earlier configuration, the system may function erratically.
  • Page 86 Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 87: Troubleshooting

    Chapter 5: Troubleshooting Introduction... 76 Computer virus notice ... 76 Troubleshooting checklist... 77 CD-ROM problems... 79 Hard disk problems... 80 Memory/Processor problems... 81 Peripheral/Adapter problems ... 82 Printer problems ... 83 System problems ... 85 Video problems... 86 Error messages... 88...

  • Page 88: Introduction

    To be safe, never assume any virus is harmless. Viruses are identified by how they infect the computer. Maintaining and Troubleshooting the Gateway ALR 8300 Server • infect executable program files such Program Viruses as.COM,.EXE, .OVL, .DRV , .SYS, and .BIN.

  • Page 89: Troubleshooting Checklist

    Viruses are inactive until the infected program is executed, or a boot record is read. Thereafter, the virus loads itself into system memory and begins to copy and spread itself. Diskettes used in a contaminated system can get infected and, in turn, transfer the virus when used in another system. A virus can also spread via programs downloaded from bulletin boards or the Internet.

  • Page 90: Verifying The Configuration

    Lost or incorrect Setup settings may mean a failed battery. Troubleshooting guidelines As you troubleshoot the system, follow these guidelines: Maintaining and Troubleshooting the Gateway ALR 8300 Server • Never remove the system cover while the system is turned on. •...

  • Page 91: Cd-Rom Problems

    CD-ROM problems The system does not recognize the CD-ROM drive. Probable Cause Solution The CD is not intended for Make certain the CD is PC-compatible. PC use. The CD is loaded Make certain the label is facing upward, and then incorrectly.

  • Page 92: Hard Disk Problems

    The drive may not be configured properly. The drive cables are not connected properly. Maintaining and Troubleshooting the Gateway ALR 8300 Server Solution Restart your computer, and then press the Setup program. From the as appropriate. Make certain the last device on the SCSI chain is properly terminated.

  • Page 93: Memory/Processor Problems

    Memory/Processor problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or Enter BIOS Setup and save the new memory removed, and the new configuration. configuration was not saved in BIOS Setup. The memory was Check the memory for proper seating and installed incorrectly.

  • Page 94: Peripheral/Adapter Problems

    The diskette is not IBM formatted. The diskette is corrupted. The diskette is write protected. Maintaining and Troubleshooting the Gateway ALR 8300 Server Solution From the Control Panel window ( ), double-click Follow the directions for adding the device. If you are not experienced with this procedure, call technical support.

  • Page 95: Printer Problems

    The diskette drive LED illuminates continuously. Probable Cause Solution The diskette is corrupted. Remove the diskette from the drive. If the light remains on, try restarting the system. The cable to the drive is Open the system and check the cable between the not connected properly.
  • Page 96 Probable Cause The wrong driver is being used for the selected printer. Maintaining and Troubleshooting the Gateway ALR 8300 Server Solution Check the data cable between the printer and the system. Make certain it is connected to the proper port. Check the connector and cable for bent or broken pins.

  • Page 97: System Problems

    System problems The system will not start up. Probable Cause Solution The system is not Check the power cable(s) and make certain it is connected to an AC connected to an AC power source. outlet. Voltage selection switch Make certain the voltage selection switch reflects not set correctly.

  • Page 98: Video Problems

    The system was turned on before the monitor. The display type is set incorrectly. Maintaining and Troubleshooting the Gateway ALR 8300 Server Solution Make certain the monitor is plugged in and turned on. If power is applied to the monitor, the green power LED should light.
  • Page 99 The displayed characters are garbled. Probable Cause Solution The video cable is Check the cable and connectors for bent pins or damaged. broken wires. The display setup is From the control panel window ( incorrect. settings. The correct video type should be selected, along with a supported resolution.

  • Page 100: Error Messages

    These messages often indicate procedural errors such as an incorrect keystroke or a write-protected disk. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Maintaining and Troubleshooting the Gateway ALR 8300 Server Error Message Solutions Access denied.
  • Page 101 Error Message Solutions Gate A20 failure. You may have an XT keyboard connected to an AT system or vice versa. Make certain the keyboard is configured to work with the appropriate system. Some keyboards have a switch to select either AT or XT. Hard disk controller failure.
  • Page 102 Maintaining and Troubleshooting the Gateway ALR 8300 Server Error Message Solutions Keyboard controller failure. Try a working keyboard. Make certain the keyboard is compatible with the system. You may have to change the switch setting to AT. Replace the keyboard chip.

  • Page 103: Reference Data

    Appendix A: Reference Data Acronyms and abbreviations... 92 Terms and definitions... 93 Specifications... 96 Memory Map... 97 I/O Map... 98 IRQ Usage... 99 DMA Usage... 100 DIMM Configurations ... 101 Regulatory compliance statements ... 103...

  • Page 104: Acronyms And Abbreviations

    MIDI - Musical instrument digital interface MHz - Megahertz MS-DOS - Microsoft disk operating system NTFS - NT file system POST - Power-on self-test PS/2 - Personal System/2 RAM - Random-access memory Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 105: Terms And Definitions

    ROM - Read-only memory SCSI - Small computer system interface SDRAM - Synchronous dynamic random access memory TCP/IP - Transmission control protocol/Internet protocol V - Volt Terms and definitions This list of terms should help you get acquainted with terms used in your computer’s documentation and in your system software.
  • Page 106 Pixel - A pixel is an individual dot in a graphic displayed on your computer. Pixels are so close together that they look as though they are connected. POST - Power-on self-test. POST tests your computer’s components whenever you turn on the computer. Maintaining and Troubleshooting the Gateway ALR 8300 Server...
  • Page 107 Programs - Software installed on your system. Programs are sometimes called applications. RAM - Random access memory. RAM is the computer’s system memory. You can write to and read from RAM. Information stored in RAM is temporary and is erased when the computer is turned off. Refresh rate - The refresh rate is the rate at which the image on the monitor screen is rewritten to the screen.

  • Page 108: Specifications

    Mouse/Keyboard ISA/PCI Expansion Slots Certification Maintaining and Troubleshooting the Gateway ALR 8300 Server The system supports Pentium II Xeon processors running at 400, or 450 MHz. These processors fit into the slot 2 connectors on the system board. The system also supports seven expansion slots, six...

  • Page 109: Memory Map

    Memory Map The following table gives descriptions of what the memory is used for at each address location. Address (Dec- Address imal) (Hexadeci- mal) 0-KB–640-KB 0000:0000– 0009:FFFF 640-KB– 000A:0000– 768-KB 000B:FFFF 768-KB– 000C:0000– 896-KB 000D:FFFF 896-KB– 000E:0000– 1024-KB 000F:FFFF (1-MB) Above 1-MB 1-MB–16-MB 0010:0000–...

  • Page 110: I/O Map

    I/O Map The following table gives descriptions of what the memory is used for Maintaining and Troubleshooting the Gateway ALR 8300 Server each address location. Address Size (hex) 0000–000F 16 bytes 0020–0021 2 bytes 0040 1 byte 0041 1 byte...

  • Page 111: Irq Usage

    IRQ Usage The following table lists the interrupt request lines (IRQs) that the system typically uses and which ones are available for use by add-on devices. Resource System Timer Keyboard Cascade Serial port 2 (COM2) Serial port 1 (COM1) Secondary Parallel Port (LPT2) Floppy Controller Primary Parallel Port (LPT1) Real Time Clock (RTC)

  • Page 112: Dma Usage

    DMA Usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices. Maintaining and Troubleshooting the Gateway ALR 8300 Server Resource Cascade Available Floppy Controller...

  • Page 113: Dimm Configurations

    DIMM Configurations Refer to the following table to configure your RAM. Total DIMM Bank A Type Size 2x72 16MB 2x72 4x72 32MB 2x72 16MB 2x72 2x72 16MB 4x72 2x72 16MB 2x72 4x72 32MB 4x72 4x72 32MB 2x72 8x72 64MB 8x72 64MB 4x72 8x72...
  • Page 114 1 GB 1 GB 2 GB Maintaining and Troubleshooting the Gateway ALR 8300 Server Total DIMM Bank A Type Size Type 16x72 128MB 16x72 128MB 16x72 128MB 8x72 64MB 8x72 64MB 8x72 64MB 32x72 256MB 16x72 128MB 16x72 128MB 16x72...

  • Page 115: Regulatory Compliance Statements

    Regulatory compliance statements FCC notice This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 116: Ce Notice

    Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective action. Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 117: Australia/New Zealand Notice

    Australia/New Zealand notice Australian and New Zealand Users: This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency. Caution! Disconnect power before servicing.
  • Page 118 Maintaining and Troubleshooting the Gateway ALR 8300 Server...

  • Page 119: Index

    Index Numerics 32 Bit I/O, setup utility field 58 abbreviations 92 Adaptec 7895 17 adapter cards installing 46 troubleshooting 83 advanced menu, setup screen 59 Australia/New Zealand Notice 105 backplane introduction 23 base I/O address floppy disk controller, setup utility field 65 parallel port, setup utility field 65 serial port A, setup utility...
  • Page 120 Maintaining and Troubleshooting the Gateway ALR 8300 Server embedded PCI SCSI channel B field 60 exit discarding changes field 71 exit menu screen 70 exit saving changes field 71 extended memory field 56 fifth boot device field 70 first boot device field 69...
  • Page 121 third boot device field 69 transfer mode field 58 type field 57 ultra DMA mode field 58 updating 72 use multiprocessor specification field 59 user password field 68 boot disk, write protection 68 boot menu, setup screen 69 bus speed, PCI 17 C800-CBFF, setup utility field 62 cache integrated 22...
  • Page 122 68 diskette drive DMA channel, parallel port, setup DMA usage 100 drives embedded PCI NIC, setup utility Maintaining and Troubleshooting the Gateway ALR 8300 Server filling system board sockets 35 installing 35 removing 36 supported 23 troubleshooting 81...
  • Page 123 hard disk setup screen 57 troubleshooting 80 hard drive, setup utility field 70 heads, setup utility field 57 heat sink, importance 26, 29 hot-swap, RAID 23 IDE controller PCI 17 ultra DMA 17 Industry Canada Notice 103 input/output connectors 21 map 98 installing 5.25-inch disk drive 37, 39...
  • Page 124 PCI/ISA, expansion slot 20 PCI/RAIDport, expansion slot 20 peripheral configuration peripheral devices, Maintaining and Troubleshooting the Gateway ALR 8300 Server installing 35 map 97 removing DIMMs 36 supported 23 troubleshooting 81 setup screen 62...
  • Page 125 processor 26 SCSI disk drive 43 side panel 3 wrap-around panel 4 replacing battery 48 bezel 7 CD-ROM drive 37 covers 7 processor 26 SCSI disk drive 43 side panel 9 wrap-around panel 8 reset configuration data, setup utility field 59 resource configuration setup screen 61 setup utility field 60...
  • Page 126 Maintaining and Troubleshooting the Gateway ALR 8300 Server cache memory 60 cache memory screen 66 cache system BIOS area 66 cache video BIOS area 67 CC00-CFFF 62 cylinders 57 D000-D3FF 62 D400-D7FF 62 D800-DFFF 62 discard changes 71 diskette access 68...
  • Page 127 save changes 71 second boot device 69 secondary master 56 secondary master setup screen 57 secondary slave 56 secondary slave setup screen 57 sectors 57 security menu screen 67 serial port A 64 serial port B 64 set supervisor password 68 set user password 68 SHM address 60 supervisor password 68...
  • Page 128 68 using VCCI Notice 104 verifying the configuration 78 video voltage regulator modules wrap-around panel Maintaining and Troubleshooting the Gateway ALR 8300 Server mouse 85 peripheral devices 82 printer 83 processor 81 SCSI device 82 system-wide problems 85...

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