Konica Minolta bizhub c20 Service Manual
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Konica Minolta bizhub c20 Service Manual

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Table of Contents

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See also: Reference Manual , System Administrator Manual
SERVICE MANUAL
FIELD SERVICE
2008.09
2008.09
Ver. 1.0
Ver. 1.0

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Summary of Contents for Konica Minolta bizhub c20

  • Page 1 SERVICE MANUAL FIELD SERVICE 2008.09 2008.09 Ver. 1.0 Ver. 1.0...

  • Page 2: Table Of Contents

    WARNING INDICATIONS ON THE MACHINE ............S-19 MEASURES TO TAKE IN CASE OF AN ACCIDENT ............S-22 Composition of the service manual ................. C-1 Notation of the service manual ..................C-2 bizhub C20 Main body Outline ..........................1 Maintenance ........................5 Adjustment/Setting...................... 115 Troubleshooting......................
  • Page 3 Blank Page...

  • Page 4: Safety And Important Warning Items

    IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians.

  • Page 5: Safety Warnings

    [1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.

  • Page 7: Connection To Power Supply

    SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Work Performed with the Product Powered On WARNING • Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected.

  • Page 13: Handling Of Consumables

    SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Make sure that all screws, components, wiring, connec- tors, etc. that were removed for safety check and mainte- nance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.
  • Page 14 SAFETY AND IMPORTANT WARNING ITEMS Handling of Service Materials CAUTION • Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. •...
  • Page 15 SAFETY AND IMPORTANT WARNING ITEMS [4] Used Batteries Precautions ALL Areas CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Germany VORSICHT! Explosionsgefahr bei unsachgemäßem Austausch der Batterie.

  • Page 16: Internal Laser Radiation

    SAFETY AND IMPORTANT WARNING ITEMS [5] Laser Safety • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 18 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770-800 nm VARNING!

  • Page 19: Laser Safety Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the inside of the machine as shown below. A0FDP0E500DA S-16...

  • Page 20: Laser Caution Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Caution Label • A laser caution label is attached to the outside of the machine as shown below. A0FDP0E501DA S-17...

  • Page 21: Precautions For Handling The Laser Equipment

    SAFETY AND IMPORTANT WARNING ITEMS PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications. • When a disassembly job needs to be performed in the laser beam path, such as when working around the printerhead and PC Drum, be sure first to turn the printer OFF.

  • Page 22: Warning Indications On The Machine

    SAFETY AND IMPORTANT WARNING ITEMS WARNING INDICATIONS ON THE MACHINE Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. High voltage •...
  • Page 23 SAFETY AND IMPORTANT WARNING ITEMS High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec- tric shock. High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec-...
  • Page 24 SAFETY AND IMPORTANT WARNING ITEMS WARNING • Do not burn used Print Units. Toner expelled from the fire is dangerous. WARNING • Do not burn used Waste Toner Bottle. Toner expelled from the fire is dangerous. WARNING • Do not burn used Toner Cartridge. Toner expelled from the fire is dangerous.

  • Page 25: Measures To Take In Case Of An Accident

    MEASURES TO TAKE IN CASE OF AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.

  • Page 26: Composition Of The Service Manual

    Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part.

  • Page 27: Notation Of The Service Manual

    Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) bizhub C20 Main body (2) Microsoft Windows NT 4.0: Windows NT 4.0 or Windows NT Microsoft Windows 2000: Windows 2000...
  • Page 28 SERVICE MANUAL FIELD SERVICE Main body 2008.09 Ver. 1.0...

  • Page 29: Revision History

    Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 30 Field Service Ver. 1.0 Sep. 2008 CONTENTS bizhub C20 Main body Outline System configuration....................1 Product specifications ..................... 2 Fax specifications ....................4 Maintenance Periodical check ...................... 5 Maintenance items....................5 3.1.1 Parts to be replaced by users (CRU) ............5 3.1.2...
  • Page 31 Field Service Ver. 1.0 Sep. 2008 Setup ........................30 5.4.1 Setup of PC ....................30 5.4.2 Connection and access of user machine............ 30 Operation......................32 5.5.1 Job list......................32 5.5.2 New (Dial setting) ..................32 5.5.3 Open File ....................35 5.5.4 Update Firmware ..................
  • Page 32 Field Service Ver. 1.0 Sep. 2008 7.3.14 High voltage unit/2 (HV2) ................72 7.3.15 Relay board (REYB)..................73 7.3.16 Toner level sensor board (TLSB) ..............75 7.3.17 PH unit ......................78 7.3.18 Driving unit ....................85 7.3.19 Scanner unit....................86 7.3.20 Exposure unit ....................
  • Page 33 Field Service Ver. 1.0 Sep. 2008 Control panel display ..................116 9.1.1 Main screen ....................116 9.1.2 Print screen....................116 9.1.3 Toner supply screen.................. 117 REPORT/STATUS mode..................118 10.1 REPORT/STATUS mode function tree ............. 118 10.2 TOTAL PRINT....................119 10.2.1 TOTAL PRINT ...................
  • Page 34 Field Service Ver. 1.0 Sep. 2008 10.5.14 DIRECTORY LIST..................126 UTILITY mode..................... 127 11.1 UTILITY mode function tree................127 11.2 MACHINE SETTING..................131 11.2.1 AUTO PANEL RESET ................131 11.2.2 PREHEAT MODE..................131 11.2.3 ENERGY SAVE MODE................131 11.2.4 LCD CONTRAST ..................131 11.2.5 KEY SPEED....................
  • Page 35 Field Service Ver. 1.0 Sep. 2008 11.5.4 DENSITY LEVEL ..................151 11.5.5 OUTPUT PRIORITY ................. 152 11.5.6 4IN1 COPY ORDER ................. 152 11.5.7 DUPLEX COPY ..................152 11.6 DIAL REGISTER ....................153 11.6.1 FAVORITE ....................153 11.6.2 SPEED DIAL..................... 153 11.6.3 GROUP DIAL....................
  • Page 36 Field Service Ver. 1.0 Sep. 2008 12.1 PS/PCL PRINT mode function tree ..............165 12.2 PROOF/PRINT MENU..................167 12.3 PAPER MENU ....................167 12.3.1 ANY TRAY SETTING................167 12.3.2 TRAY CHAINING ..................168 12.3.3 TRAY MAPPING ..................168 12.3.4 DUPLEX....................169 12.3.5 COPIES ....................
  • Page 37 Field Service Ver. 1.0 Sep. 2008 13.5.2 FUSER UNIT .................... 187 13.5.3 TRANSFER ROLLER ................187 13.6 SUPPLIES REPLACE ..................187 13.7 MAINTENANCE MENU..................188 13.7.1 PRINT MENU ................... 188 13.7.2 IMG ADJ THICK ..................189 13.7.3 IMG ADJ BLACK..................189 SERVICE MODE....................
  • Page 38 Field Service Ver. 1.0 Sep. 2008 14.4.13 TOP ADJUSTMENT.................. 206 14.4.14 LEFT ADJ. (FRONT) ................. 206 14.4.15 LEFT ADJ. (BACK) ................... 206 14.4.16 TRANSFER POWER ................207 14.4.17 IMG ADJ THICK..................208 14.4.18 IMG ADJ BLACK..................208 14.4.19 IMAGE ADJ PARAM ................. 208 14.4.20 MAXIMUM DENSITY ................
  • Page 39 Field Service Ver. 1.0 Sep. 2008 14.7.3 ADF FEED TEST..................217 14.7.4 COPY ADF GLASS .................. 217 14.7.5 FAX RES. COPY TEST ................217 14.7.6 SCAN TEST....................217 14.7.7 PRINTER TEST..................218 14.7.8 ADF TEST ....................220 14.8 SOFT SWITCH....................221 14.8.1 KEY DEFINITION FOR SOFT SWITCH...........
  • Page 40 Field Service Ver. 1.0 Sep. 2008 15.3.11 SOFT SWITCH: #11 ................. 272 15.3.12 SOFT SWITCH: #12 ................. 273 15.3.13 SOFT SWITCH: #13 ................. 274 15.3.14 SOFT SWITCH: #14 ................. 274 15.3.15 SOFT SWITCH: #15 ................. 275 15.3.16 SOFT SWITCH: #16 ................. 275 15.3.17 SOFT SWITCH: #17 .................
  • Page 41 Field Service Ver. 1.0 Sep. 2008 15.3.48 SOFT SWITCH: #46 ................. 297 15.3.49 SOFT SWITCH: #47 ................. 298 15.3.50 SOFT SWITCH: #48 ................. 298 15.3.51 SOFT SWITCH: #49 ................. 299 15.3.52 SOFT SWITCH: #50 ................. 299 15.3.53 SOFT SWITCH: #51 ................. 300 15.3.54 SOFT SWITCH: #52 .................
  • Page 42 Field Service Ver. 1.0 Sep. 2008 17.3.5 Misfeed at duplex paper feed section............326 17.3.6 Misfeed at duplex paper transport section ..........327 17.3.7 Misfeed at tray1 paper feed section ............328 17.3.8 Misfeed at horizontal transport section ............. 328 17.3.9 Misfeed at exit section................
  • Page 43 Field Service Ver. 1.0 Sep. 2008 18.3.28 13E2: Engine flash ROM write error ............343 18.3.29 13E3: Engine flash ROM device fault ............343 18.3.30 SCANNER MOTION ERROR CHECK SCANNER LOCK ......343 18.3.31 14A3: IR lamp malfunction................ 344 18.3.32 1038: Engine connect error ..............344 18.3.33 3FFF: Flash ROM write error..............
  • Page 44 Field Service Ver. 1.0 Sep. 2008 20.1.13 Incorrect color image registration.............. 365 20.1.14 Poor fusing performance, offset ..............366 20.1.15 Brush effect ....................367 20.1.16 Back marking .................... 368 20.1.17 Uneven pitch ..................... 369 FAX error ......................370 21.1 Communication error ..................370 21.2 Outline ......................
  • Page 45 Field Service Ver. 1.0 Sep. 2008 Blank Page...

  • Page 46: Lower Feeder Unit

    Field Service Ver. 1.0 Sep. 2008 1. System configuration Outline System configuration Machine front view A0FDF1C500DA bizhub C20 Lower feeder unit...

  • Page 47: Product Specifications

    2. Product specifications Field Service Ver. 1.0 Sep. 2008 Product specifications A. Type Type Desktop tandem full-color A4 laser beam printer Printing system Semiconductor laser and electrostatic image transfer to plain paper Exposure system 4 laser diode and 1 polygon mirror PC drum type OPC (organic photo conductor) Photoconductor...
  • Page 48 Field Service Ver. 1.0 Sep. 2008 2. Product specifications C. Media Paper source (maximum tray capacity) Type Tray 1 Tray 2 Plain paper 100 sheets 250 sheets (60 to 90 g/m ; 16 to 24 lb) Thick 1 (91 to 150 g/m Thick 2 (151 to 210 g/m Label Media type...

  • Page 49: Fax Specifications

    2. Product specifications Field Service Ver. 1.0 Sep. 2008 G. Print functions Type Built-in type controller Pentium II: 400 MHz or higher Personal computer PowerPC G3 or later (G4 or later is recommended) Macintosh equipped with an Intel processor Operating system Microsoft Windows Vista Home Basic/Home Premium/Ultimate/Business/ Enterprise, Windows Vista Home Basic /Home Premium /Ultimate/Business / Enterprise x64 Edition, Windows XP Home Edition/Professional (Service Pack...

  • Page 50: Maintenance

    Field Service Ver. 1.0 Sep. 2008 3. Periodical check Maintenance Periodical check Maintenance items 3.1.1 Parts to be replaced by users (CRU) Class Part to be replaced Number of prints Clean Replace Description Standard in-box toner car- 8,000 (Continuous tridge (C, M, Y, K) printing) High-capacity toner 8,000 (Continuous...

  • Page 51: Parts To Be Replaced By A Service Engineer (Fru)

    3. Periodical check Field Service Ver. 1.0 Sep. 2008 3.1.2 Parts to be replaced by a service engineer (FRU) Class Part to be replaced Number of prints Clean Replace Description Tray 2 media feed Feed roller 300,000 section Tray 1 media feed Feed roller 300,000...

  • Page 52: Concept Of Parts Life

    Field Service Ver. 1.0 Sep. 2008 3. Periodical check Concept of parts life Description Life value • Detected by the waste toner full sensor. Monochrome: Waste toner • A waste toner full condition is detected when about 1,500 36,000 prints bottle color printed pages are produced after a waste toner near Color: 9,000 prints...

  • Page 53: Maintenance Procedure (Periodical Check Parts)

    3. Periodical check Field Service Ver. 1.0 Sep. 2008 Maintenance Procedure (periodical check parts) 3.4.1 Replacing the tray 2 feed roller A. Periodically replaced parts/cycle • Tray 2 feed roller: Every 300,000 prints B. Procedure 1. Slide out the tray 2. 2.

  • Page 54: Replacing The Tray 1 Feed Roller

    Field Service Ver. 1.0 Sep. 2008 3. Periodical check 3.4.2 Replacing the tray 1 feed roller A. Periodically replaced parts/cycle • Tray 1 feed roller: Every 300,000 prints B. Procedure 1. Open the right door. 2. Remove two screws [1]. A0FDF2C003DA 3.
  • Page 55 3. Periodical check Field Service Ver. 1.0 Sep. 2008 5. Remove the screw [1], and remove the cover [2]. A00FF2C006DA 6. Pull the hook part [1] in the direction of the arrow and remove it. Remove the transport unit [2]. A0FDF2C004DA 7.
  • Page 56 Field Service Ver. 1.0 Sep. 2008 3. Periodical check 8. Remove the E-ring [1] and remove the bearing [2]. Then, slide the tray 1 feed roller assy [3] in the direction of the arrow shown. A00FF2C009DA NOTE • When reinstalling the tray 1 feed roller assy, make sure that the shaft [2] sits on the front side of the stop- per [1] as shown in the illustration.

  • Page 57: Replacing The Ozone Filter

    3. Periodical check Field Service Ver. 1.0 Sep. 2008 NOTE • When reinstalling the feed roller [1] and the clutch, make sure that it is mounted in the direction shown in the illustration on the left. A011F2C503DA 3.4.3 Replacing the ozone filter A.

  • Page 58: Replacing The Toner Cartridge (C/M/Y/K)

    Field Service Ver. 1.0 Sep. 2008 3. Periodical check 3.4.4 Replacing the toner cartridge (C/M/Y/K) A. Periodically replaced parts/cycle • Toner cartridge furnished with the machine (C, M, Y, K): Every 8,000 prints • High-capacity toner cartridge (C, M, Y, K): Every 8,000 prints B.
  • Page 59 3. Periodical check Field Service Ver. 1.0 Sep. 2008 C. Reinstallation procedure 1. Take the toner cartridge out of its plastic bag. 2. Gently shake the toner cartridge [1] three times to agitate the toner. A00FF2C119DA 3. Grasp the toner cartridge handle [1] and slide the toner cartridge [2] in.
  • Page 60 Field Service Ver. 1.0 Sep. 2008 3. Periodical check 5. Raise the lock lever [1]. A0FDF2C506DA 6. Slide the lock lever [1] to the left to lock the toner cartridge. A0FD2C507DA 7. Close the front cover. NOTE • When removing or reinstalling the toner cartridge while it is being used or after it has been used up, do not hold it or place it upside down, as spilled toner could result.

  • Page 61: Replacing The Imaging Unit (C,M,Y,K)

    3. Periodical check Field Service Ver. 1.0 Sep. 2008 3.4.5 Replacing the imaging unit (C,M,Y,K) A. Periodically replaced parts/cycle • Imaging unit: Every 3,000 prints B. Removal procedure 1. Open the front cover. 2. Slide the lock lever [1] to the right. A0FDF2C508DA 3.
  • Page 62 Field Service Ver. 1.0 Sep. 2008 3. Periodical check C. Reinstallation procedure 1. After removing the plastic bag, hold the imaging unit [1] with your hands and shake it two times as shown in the left illustration. A00FF2C127DA 2. Take the imaging unit [1] out of the plastic bag and remove the shipping tape.
  • Page 63 3. Periodical check Field Service Ver. 1.0 Sep. 2008 3. Remove the protective cover [1]. A00FF2C129DA 4. Slide the imaging unit [1] in. A0FDF2C511DA 5. Raise the lock lever [1]. A0FDF2C512DA...
  • Page 64 Field Service Ver. 1.0 Sep. 2008 3. Periodical check 6. Slide the lock lever [1] to the left to lock the imaging unit. A0FDF2C513DA 7. Close the front cover. NOTE • When installing and removing the imaging unit, take care not to touch the surface of the PC drum [1].

  • Page 65: Replacing The Waste Toner Bottle

    3. Periodical check Field Service Ver. 1.0 Sep. 2008 3.4.6 Replacing the waste toner bottle A. Periodically replaced parts/cycle • Waste toner bottle: Every 36,000 prints (when printed in black only) / 9,000 prints (when printed in color only) B. Removal procedure 1.

  • Page 66: Replacing The Transfer Roller

    Field Service Ver. 1.0 Sep. 2008 3. Periodical check 3.4.7 Replacing the transfer roller A. Periodically replaced parts/cycle • Transfer roller: Every 120,000 prints B. Removal procedure 1. Open the right door. 2. Hold onto the tab [1] and raise the transfer roller assy [2] in the direction shown by the arrow.
  • Page 67 3. Periodical check Field Service Ver. 1.0 Sep. 2008 5. Remove the transfer roller [1]. A00FF2C511DA 6. To reinstall, reverse the order of removal. NOTE • When reinstalling the transfer roller [1], do that while unlocking the lock lever [2] as shown on the left. A00FF2C512DA 7.

  • Page 68: Replacing The Transfer Belt

    Field Service Ver. 1.0 Sep. 2008 3. Periodical check 3.4.8 Replacing the transfer belt A. Periodically replaced parts/cycle • Transfer belt: Every 120,000 prints B. Removal procedure 1. Turn OFF the power switch. 2. Open the front cover. 3. Remove the waste toner bottle. See P.20 4.
  • Page 69 3. Periodical check Field Service Ver. 1.0 Sep. 2008 9. Slide the shutter lever [1] to the front. A0FDF2C517DA 10. Grasp the transfer belt [1] handle and pull the transfer belt [1] out. A0FDF2C518DA 11. Remove the packing materials from the new transfer belt.
  • Page 70 Field Service Ver. 1.0 Sep. 2008 3. Periodical check 12. Insert the transfer belt [2] along the rails [1]. NOTE • When inserting the unit, use care not to allow the docking gear to hit against the rail or other mechanism to prevent damage.

  • Page 71: Replacing The Fuser Unit

    3. Periodical check Field Service Ver. 1.0 Sep. 2008 3.4.9 Replacing the fuser unit CAUTION • The temperature gets high in the vicinity of the fuser unit. You may get burned when you come into contact with the area. Before replacement operations, make sure that more than 20 minutes have elapsed since the main and sub power switches were turned off.
  • Page 72 Field Service Ver. 1.0 Sep. 2008 3. Periodical check 6. Remove the fuser unit [1]. A0FDF2C521DA 7. Install the new fuser unit. 8. From the Menu, select [MAINTENANCE MENU] → [SUPPLIES REPLACE] → [FUSER UNIT] and execute this function to reset the fuser unit counter value. For details, see “Adjustment/Setting.”...

  • Page 73: Service Tool

    4. Service tool Field Service Ver. 1.0 Sep. 2008 Service tool Service material list Tool name Shape Material No. Remarks Cleaning pad 000V-18-1 10pcs/1pack A02EF2C526DA ⎯ Isopropyl alcohol A00KF2C506DA CE tool list Tool name Shape Quantity Parts No. Laser lens cleaning tool A011 1901 ## A00FF2C504DA Laser lens cleaning tool pad...

  • Page 74: Remote Setup Utility

    Field Service Ver. 1.0 Sep. 2008 5. Remote Setup Utility Remote Setup Utility About RSU • RSU software (Remote Setup Utility) provides utility setting and also service setting with ease through the intermediary of PC. • The PC is connected to user machine via the phone line or standard USB interface port. •...

  • Page 75: Local Connection (Usb Connection)

    5. Remote Setup Utility Field Service Ver. 1.0 Sep. 2008 5.3.2 Local connection (USB connection) • Local connection allows the user machine conditions to be checked through connecting to the user machine directly via the USB port. NOTE • You should install the TWAIN driver before performing local connection. Setup 5.4.1 Setup of PC...
  • Page 76 Field Service Ver. 1.0 Sep. 2008 5. Remote Setup Utility 6. Enter the telephone number of the destination party. 7. Click [OK]. A0FDF2E541DA (2) Local connect (USB connect) 1. You should install TWAIN driver beforehand. 2. Connect the PC with user machine. 3.

  • Page 77: Operation

    5. Remote Setup Utility Field Service Ver. 1.0 Sep. 2008 Operation 5.5.1 Job list Setting Description Refer Create a new dial setting. P.32 Open File Read the setting information previously saved. P.35 USB Connect Connect machine by USB. P.30 Remote Connect Connect machine by Remote.
  • Page 78 Field Service Ver. 1.0 Sep. 2008 5. Remote Setup Utility (1) Favorite NOTE • Before registering destinations in the favorite list, register them as [Speed Dial] or [Group Dial] destinations. 1. Select the [Favorite] tab and double-click the “Favorite list” to be set. A0FDF2E551DA 2.
  • Page 79 5. Remote Setup Utility Field Service Ver. 1.0 Sep. 2008 • To delete a Favorite list Select the “Favorite list” to be deleted and click [Delete]. • To print a Favorite list Click [Print]. 3. Click [Next]. A0FDF2E553DA 4. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine.

  • Page 80: Open File

    Field Service Ver. 1.0 Sep. 2008 5. Remote Setup Utility 5.5.3 Open File 1. Select the [Open File] from the menu. 2. Click [Next]. A0FDF2E542DA 3. Select open KONICA MINOLTA bizhub C20 RSU format file (*.DAT). A0FDF2E543DA...

  • Page 81: Update Firmware

    5. Remote Setup Utility Field Service Ver. 1.0 Sep. 2008 5.5.4 Update Firmware 1. Select the [Update Firmware] from the menu. 2. Click [Next]. A0FDF2E544DA 3. Select open KONICA MINOLTA bizhub C20 RSU format file (*.BIN). A0FDF2E545DA...

  • Page 82: Clear Memory Data

    Field Service Ver. 1.0 Sep. 2008 5. Remote Setup Utility 5.5.5 Clear Memory Data 1. Select the [Clear Memory Data] from the menu. 2. Click [Next]. A0FDF2E546DA 3. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine.

  • Page 83: Clear Sram Data

    5. Remote Setup Utility Field Service Ver. 1.0 Sep. 2008 5.5.6 Clear SRAM Data 1. Select the [Clear SRAM Data] from the menu. 2. Click [Next]. A0FDF2E548DA 3. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine.

  • Page 84: Function Setting

    Field Service Ver. 1.0 Sep. 2008 5. Remote Setup Utility Function setting 1. Select the function. A0FDF2E539DA NOTE • For details of each menu, see “Adjustment/Setting” and make the settings as nec- essary. See P.127 2. Click [Next]. A0FDF2E540DA...
  • Page 85 5. Remote Setup Utility Field Service Ver. 1.0 Sep. 2008 3. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine. 4. Click [Next]. A0FDF2E549DA 5. This completes the setting change procedure for the user machine. A0FDF2E550DA...

  • Page 86: Troubleshooting

    Field Service Ver. 1.0 Sep. 2008 5. Remote Setup Utility Troubleshooting 5.7.1 Error message list Error Message list Causes File format is error! Please select valid format ! • The format of file name list is incorrect. • The USB port, which was specified, cannot Error opening USB Port ! be used for the computer that is in use.

  • Page 87: Firmware Upgrade

    6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 Firmware upgrade Controller firmware upgrading 6.1.1 Preparations for firmware upgrading NOTE • Make sure that the scanner driver has been installed in the PC. • Before updating the firmware, print Configuration Page to confirm the current Controller Firmware Version.

  • Page 88: Firmware Update

    Field Service Ver. 1.0 Sep. 2008 6. Firmware upgrade 8. Firmware updating starts. FIRMWARE UPDATE PLEASE WAITING UPDATE FAX F/W FIRMWARE UPDATE FIRMWARE UPDATE A0FDF2C529DA 9. When [Transfer Successfully!] message appears on the screen, click [OK] to close the execution tool. A0FDF2C530DA 10.

  • Page 89: Firmware Upgrading Procedure By Updater

    6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 Firmware upgrading procedure by updater 6.2.1 Updating method • To update the firmware, perform “Firmware Updater.” A. System requirements • PC with a Pentium 2, 400 MHz or faster processor Windows (A Pentium 3, 500 MHz or faster processor is recommended.) Computer •...
  • Page 90 Field Service Ver. 1.0 Sep. 2008 6. Firmware upgrade B. Connection for Windows (1) Starting the firmware updater NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1. Download the firmware updater. 2.
  • Page 91 6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 5. The list of printer drivers is displayed. Select the appropriate connection for the environ- ment where the printer is being used. A011F2E557DA • For a network connection: Select “Network port.” See P.47 •...
  • Page 92 Field Service Ver. 1.0 Sep. 2008 6. Firmware upgrade (2) For a network connection 1. When “Network port” is selected, a list of printer drivers for the network port appears. 2. Select the printer driver, and then click the [Next]. A011F2E558DA 3.
  • Page 93 6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E560DA 5. If the firmware was successfully updated, the printer will automatically restart.
  • Page 94 Field Service Ver. 1.0 Sep. 2008 6. Firmware upgrade <If spooling of the data fails> NOTE • If spooling fails, data may remain in the printer spooler. Delete this data, and then try again. 1. If spooling of the data fails, the following message appears. 2.
  • Page 95 6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 (3) For a local connection 1. When “Local port” is selected, a list of printer drivers for the local port appears. 2. Select the printer driver, and then click the [Next]. A011F2E563DA 3.
  • Page 96 Field Service Ver. 1.0 Sep. 2008 6. Firmware upgrade 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E565DA 5. If the firmware was successfully updated, the printer will automatically restart. <If spooling of the data fails> For details, see “For a network connection.”...
  • Page 97 6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 3. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware. NOTE • Do not turn off the printer while its firmware is being updated. A011F2E567DA 4.
  • Page 98 Field Service Ver. 1.0 Sep. 2008 6. Firmware upgrade <If transferring of the data fails> 1. If transferring of the data fails, the following message appears. 2. Click [OK]. A011F2E569DA 3. Check that the printer is ready and that it is correctly connected, and then click the [Update again].
  • Page 99 6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 C. Connection for Macintosh (1) Starting the firmware updater and the updating procedure NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1.
  • Page 100 Field Service Ver. 1.0 Sep. 2008 6. Firmware upgrade 5. The screen for specifying the IP address of the printer appears. A011F2E573DA 6. Type in the IP address, and then click the [Next]. A011F2E574DA 7. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware.
  • Page 101 6. Firmware upgrade Field Service Ver. 1.0 Sep. 2008 8. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E576DA 9. If the firmware was successfully updated, the printer will automatically restart. <If transferring of the data fails> 1.

  • Page 102: Other

    Field Service Ver. 1.0 Sep. 2008 7. Other Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.

  • Page 103: Disassembly/Assembly/Cleaning List (Other Parts)

    7. Other Field Service Ver. 1.0 Sep. 2008 Disassembly/assembly/cleaning list (other parts) 7.2.1 Disassembly/assembly parts list Section Part name Ref.Page Front cover P.60 Right front cover P.60 Operation panel P.61 Exterior parts Left cover P.61 Rear cover P.62 Right rear cover P.62 Tray 2 P.63...

  • Page 104: Cleaning Parts List

    Field Service Ver. 1.0 Sep. 2008 7. Other Section Part name Ref.Page IDC sensor board /Re (IDCSB/R) P.109 IDC sensor board /Fr (IDCSB/F) Other parts Speaker (SP1) P.110 Memory (DIMM) P.110 Hard disk P.111 7.2.2 Cleaning parts list Section Part name Ref.Page Tray 1 Feed roller...

  • Page 105: Disassembly/Assembly Procedure

    7. Other Field Service Ver. 1.0 Sep. 2008 Disassembly/assembly procedure 7.3.1 Front cover 1. Open the front cover. 2. Remove the E-ring [1]. 3. Slide the front cover [2] to the left off the machine. A00FF2C011DA 7.3.2 Right front cover 1.

  • Page 106: Operation Panel

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.3 Operation panel 1. Open the front cover. 2. Open the scanner unit. 3. Unhook two tabs [1]. A0FDF2C007DA 4. Disconnect two connectors [1]. 5. Remove the screw [2] and the ground terminal [3], and remove the operation panel [4].

  • Page 107: Rear Cover

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.5 Rear cover 1. Remove the left cover. See P.61 2. Close the scanner unit. 3. Remove two screws [1]. 4. Slide the rear cover [2] in the direc- tion shown in the illustration on the left off the machine.

  • Page 108: Tray 2

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.7 Tray 2 1. Slide out tray 2 [1]. 2. Pressing the tabs [2] on both sides, remove tray 2 [1]. A0FDF2C012DA 7.3.8 MFP board/2 (MFPB/2) 1. Remove the rear cover. See P.62 2.

  • Page 109: Ncu Board (Ncub)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.9 NCU board (NCUB) 1. Remove the rear cover. See P.62 2. Remove seventeen screws [1], and remove the board protective shield [2]. A0FDF2C013DA 3. Remove two screws [1], and remove the sheet metal [2]. A0FDF2C581DA 4.

  • Page 110: Mfp Board/1 (Mfpb/1)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.10 MFP board/1 (MFPB/1) NOTE • After the MFP board/1 replacement, you need to set the language to be displayed on the control panel again. See P.132 1. Remove the rear cover. See P.62 2.

  • Page 111: Print Control Board (Prcb)

    7. Other Field Service Ver. 1.0 Sep. 2008 7. Remove the screw [1]. 8. Remove five screws [2], and remove the MFP board/1 [3]. A0FDF2C585DA 9. Remove the backup battery from the MFP board/1. See P.89 NOTE • When the MFP board/1 is replaced, upgrade the firmware to the latest version. See P.42 7.3.11 Print control board (PRCB)
  • Page 112 Field Service Ver. 1.0 Sep. 2008 7. Other 4. Disconnect all connectors and flat cables from the print control board. A0FDF2C586DA 5. Remove eight screws [1], and remove the print control board [2]. A0FDF2C587DA 6. Remove parameter chip [1] from the print control board. NOTE •...

  • Page 113: Dc Power Supply (Dcpu)

    7. Other Field Service Ver. 1.0 Sep. 2008 NOTE • When mounting parameter chip, make sure the notches (“A”) are precisely lined up. 4138fs2544c0 7.3.12 DC power supply (DCPU) 1. Remove the right rear cover. See P.62 2. Remove the scanner unit. See P.86 3.
  • Page 114 Field Service Ver. 1.0 Sep. 2008 7. Other 6. Disconnect two connectors [1]. 7. Remove nine screws [2], and remove the horizontal transport unit (lower section) [3]. A0FDF2C022DA 8. Disconnect the connector [1], and remove the harness from the wire saddle [2].
  • Page 115 7. Other Field Service Ver. 1.0 Sep. 2008 11. Remove twelve screws [1], and remove the DC power supply protec- tive cover [2]. NOTE • To remove the screw shown in the figure on the left [3], access the screw by peeling off the protective seal from the duct.

  • Page 116: High Voltage Unit/1 (Hv1)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.13 High voltage unit/1 (HV1) 1. Remove PWB box. See P.90 2. Remove PWB box lower cover. See P.94 3. Remove three screws [1], and remove the harness plate [2]. A0FDF2C028DA 4. Remove twelve springs [1], and remove the high voltage unit/1 assy [2].

  • Page 117: High Voltage Unit/2 (Hv2)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.14 High voltage unit/2 (HV2) 1. Remove the high voltage unit/1. See P.71 2. Disconnect all connectors and flat cables from high voltage unit/2 [1]. A00FF2C036DA 3. Remove two screws [1], and remove the high voltage unit/2 [2].

  • Page 118: Relay Board (Reyb)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.15 Relay board (REYB) 1. Remove the operation panel. See P.61 2. Remove the scanner unit. See P.86 3. Loosen four screws [1], and remove the scanner left cover [2]. A0FDF2C048DA 4. Remove nine screws [1], and remove the original grass assy [2].
  • Page 119 7. Other Field Service Ver. 1.0 Sep. 2008 5. Disconnect three connectors [1] and the flat cable [2]. 6. Remove two screws [3], and remove the relay board [4]. A0FDF2C030DA...

  • Page 120: Toner Level Sensor Board (Tlsb)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.16 Toner level sensor board (TLSB) 1. Open the front cover. 2. Remove the toner cartridge (C, M, Y, K). See P.13 3. Remove the imaging unit (C, M, Y, K). See P.16 NOTE •...
  • Page 121 7. Other Field Service Ver. 1.0 Sep. 2008 10. Remove two screws [1], and remove the upper front cover [2]. A0FDF2C033DA 11. Disconnect three connectors [1], and remove seven screws [2]. A00FF2C041DA 12. Remove five tabs [1], and remove the toner level sensor board assy [2]. A00FF2C042DA...
  • Page 122 Field Service Ver. 1.0 Sep. 2008 7. Other 13. Remove three screws [1]. A0FDF2C034DA 14. Disconnect two connectors [1], and remove the toner level sensor board [2]. A0FDF2C035DA...

  • Page 123: Ph Unit

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.17 PH unit A. Removal procedure 1. Open the front cover. 2. Remove the toner cartridge (C, M, Y, K). See P.13 3. Remove the imaging unit (C, M, Y, K). See P.16 NOTE •...
  • Page 124 Field Service Ver. 1.0 Sep. 2008 7. Other 10. Remove four screws [1], and remove corresponding four imaging unit rails [2]. A00FF2C047DA 11. Remove the tape [1], pull the alumi- num part [2], and remove the gasket [3]. 12. Remove three shoulder screws [4] of the PH unit.
  • Page 125 7. Other Field Service Ver. 1.0 Sep. 2008 13. Pull the connector [1] and the flat cable [2] out, and remove the PH unit [3]. A0FDF2C039DA B. Reinstallation procedure 1. Remove the shipping tape affixed on the new PH unit shield sheet. 2.
  • Page 126 Field Service Ver. 1.0 Sep. 2008 7. Other 3. Insert the PH unit connector [1] and flat cable [2] from the positions shown in the left illustration. Then route them to the rear direction. A0FDF2C040DA 4. Install the PH unit [1] into the main body.
  • Page 127 7. Other Field Service Ver. 1.0 Sep. 2008 5. Remove the gasket [1] that secures the shoulder screw in position. 6. Fix the PH unit [3] with three shoul- der screws [2]. A0FDF2C042DA 7. Reinstall the gasket [1] and fasten the aluminum part with tape [2].
  • Page 128 Field Service Ver. 1.0 Sep. 2008 7. Other 9. Install the drawing up transportation assy into the main body. <1> Turn the middle drive gear [3] so that the rear gear [1] keeps its own rectangular slot vertically long. A0FDF2C043DA <2>...
  • Page 129 7. Other Field Service Ver. 1.0 Sep. 2008 <3> Insert the drawing up transporta- tion assy shaft [1] into the rear mounting hole [2]. <4> Insert the connecting part [3] of the drawing up transportation assy into the rear gear slot [4]. A0FDF2C044DA 10.

  • Page 130: Driving Unit

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.18 Driving unit 1. Remove the fuser unit. See P.26 2. Remove the harness plate of the high voltage unit/1. See the steps 1 to 3 on P.71 “High voltage unit”. 3. Remove the color PC drum motor. See P.94 4.

  • Page 131: Scanner Unit

    7. Other Field Service Ver. 1.0 Sep. 2008 12. Remove seven screws [1], and remove the driving unit [2]. NOTE • When installing the driving unit assy, take care not to damage or soil the gears. A00FF2C059DA 13. Remove the 1st image transfer pressure/retraction clutch assy. See the steps 1 to 2 on P.101 “1st image transfer pressure/retraction clutch”.

  • Page 132: Exposure Unit

    Field Service Ver. 1.0 Sep. 2008 7. Other 6. Remove four screws [1], and remove the scanner unit [2]. A0FDF2C047DA 7.3.20 Exposure unit 1. Remove the operation panel. See P.61 2. Remove the scanner unit. See P.86 3. Loosen four screws [1], and remove the scanner left cover [2].
  • Page 133 7. Other Field Service Ver. 1.0 Sep. 2008 4. Remove nine screws [1], and remove the original grass assy [2]. A0FDF2C049DA 5. Remove five screws [1], and remove the scanner motor assy A0FDF2C050DA 6. Remove the screw [1], and remove the ground terminal [2].

  • Page 134: Backup Battery

    Field Service Ver. 1.0 Sep. 2008 7. Other 7. Disconnect the flat cable [1] of the exposure unit [2]. 8. Remove the scanner belt [3]. A0FDF2C052DA 9. Pull out the exposure unit [1] from the shaft, and remove it. A0FDF2C053DA 7.3.21 Backup Battery NOTE...

  • Page 135: Pwb Box

    7. Other Field Service Ver. 1.0 Sep. 2008 3. Press the backup battery [1] in the way shown in the illustration on the left and remove it from the housing. 4. Remove the backup battery [1]. A0FDF2C054DA 7.3.22 PWB box 1.
  • Page 136 Field Service Ver. 1.0 Sep. 2008 7. Other 8. Disconnect the connector [1]. 9. Remove nine screws [2], and remove the horizontal transport unit (lower section) [3]. A0FDF2C022DA 10. Disconnect the connector [1], and remove the harness from the wire saddle [2].
  • Page 137 7. Other Field Service Ver. 1.0 Sep. 2008 13. Remove two screws [1], unhook two tabs [2], and remove the duct assy [3]. A0FDF2C056DA 14. Remove seven screws [1], and remove the cover [2]. A0FDF2C057DA 15. Remove three screws [1], and remove the metal plate [2].
  • Page 138 Field Service Ver. 1.0 Sep. 2008 7. Other 16. Remove the screw [1], and remove the harness clamp [2]. A0FDF2C059DA 17. Retract the harnesses from the wire saddles, edge cover, and related parts. A0FDF2C060DA 18. Disconnect three connectors [1]. A0FDF2C061DA...

  • Page 139: Pwb Box Lower Cover

    7. Other Field Service Ver. 1.0 Sep. 2008 19. Remove eleven screws [1], and remove the PWB box [2]. A0FDF2C062DA 7.3.23 PWB box lower cover 1. Remove the PWB box See P.90 2. Remove ten screws [1], and remove the PWB box lower cover [2]. A0FDF2C063DA 7.3.24 Color PC drum motor (M2)

  • Page 140: Transport Motor (M3)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.25 Transport motor (M3) 1. Remove the PWB box. See P.90 2. Disconnect the connector [1] and remove four screws [2], and remove the transport motor [3]. NOTE • When installing the transport motor, try to insert it straight, and take care not to damage the gears.

  • Page 141: Toner Supply Motor/Y, M (M6)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.28 Toner supply motor/Y, M (M6) 1. Remove the PWB. See P.90 2. Disconnect the connector [1] and remove two screws [2], and remove the toner supply motor/Y, M [3]. NOTE • When installing the toner supply motor/Y, M, try to insert it straight, and take care not to damage the gears.

  • Page 142: Scanner Motor (M100)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.30 Scanner motor (M100) 1. Remove the operation board. See P.61 2. Remove the scanner unit. See P.86 3. Loosen four screws [1], and remove the scanner left cover [2]. A0FDF2C048DA 4. Remove nine screws [1], and remove the original grass assy [2].
  • Page 143 7. Other Field Service Ver. 1.0 Sep. 2008 5. Remove the screw [1]. 6. Peel off the wire shield [2] and remove the harness of the scanner motor [3]. A0FDF2C065DA 7. Remove five screws [1], and remove the scanner motor assy [2]. A0FDF2C066DA 8.

  • Page 144: Media Feed Clutch Assy

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.31 Media feed clutch assy 1. Remove the PWB box. See P.90 2. Remove the PWB box lower cover. See P.94 3. Disconnect three connectors [1], remove the wire saddle [2]. A00FF2C083DA 4.

  • Page 145: Registration Roller Clutch (Cl3)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.32 Registration roller clutch (CL3) 1. Open the right door. 2. Remove the screw [1], and remove the cover [2]. A00FF2C071DA 3. Disconnect the connector [1]. A00FF2C072DA 4. Remove the E-ring [1] and the bear- ing [2], and remove the registration roller clutch [3] Precautions for reinstallation...

  • Page 146: 1St Image Transfer Pressure/Retraction Clutch (Cl4)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.33 1st image transfer pressure/retraction clutch (CL4) 1. Remove the driving unit assy. See P.85 2. Remove three screws [1], remove two E-rings [2], and remove two bearings [3]. 3. Remove the 1st image transfer pres- sure/retraction clutch assy [4].

  • Page 147: 2Nd Image Transfer Pressure/Retraction Clutch (Cl5)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.34 2nd image transfer pressure/retraction clutch (CL5) 1. Remove the right front cover. See P.60 2. Open the right door. 3. Disconnect seven connectors [1], and move the harness away from the work area.

  • Page 148: Switchback Roller Feed Clutch (Cl11)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7. Remove the C-clip [1] and remove the bearing [2]. 8. Remove the pressure/retraction clutch/2 [3]. Precautions for reinstallation • When reinstalling the bearing and pressure/retraction clutch/2, make sure that the protrusion [4] on the pressure/retraction clutch/2 fits into the locking slot [5].
  • Page 149 7. Other Field Service Ver. 1.0 Sep. 2008 4. Remove the gear assy [1] and the bearing [2]. A00FF2C098DA 5. Remove two E-rings [1], and remove two bearings [2]. 6. Remove the metal plate [3]. A00FF2C099DA 7. Remove the gear [1], E-ring [2], and bearing [3].

  • Page 150: Switchback Roller Reverse Clutch (Cl12)

    Field Service Ver. 1.0 Sep. 2008 7. Other Precautions for reinstallation • When reinstalling the bearing and switchback roller feed clutch, make sure that the protrusion [1] on the duplex exit roller feed clutch fits into the locking slot [2]. A00FF2C101DA 7.3.36 Switchback roller reverse clutch (CL12)

  • Page 151: Duplex Transport Roller Clutch (Cl13)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.37 Duplex transport roller clutch (CL13) 1. Remove the print control board. See P.66 2. Remove the duplex exit roller clutch unit. See the steps 1 to 2 on P.103 “Duplex exit roller feed clutch”. 3.
  • Page 152 Field Service Ver. 1.0 Sep. 2008 7. Other 6. Remove the gear [1]. 7. Remove the E-ring [2] and bearing [3], and remove the duplex transport roller clutch [4]. A00FF2C107DA Precautions for reinstallation • When reinstalling the bearing and duplex transport roller clutch, make sure that the protrusion [1] on the duplex transport roller clutch fits into the locking slot [2].

  • Page 153: Temperature/ Humidity Sensor (Tem/Hums)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.38 Temperature/ humidity sensor (TEM/HUMS) 1. Open the right door. 2. Remove two screws [1], and swing the right door [2] all the way down. A0FDF2C003DA 3. Remove the screw [1] from the sen- sor holder [2].

  • Page 154: Idc Sensor Board/Re, Idc Sensor Board/Fr (Idcsb/R, Idcsb/L)

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.39 IDC sensor board/Re, IDC sensor board/Fr (IDCSB/R, IDCSB/L) 1. Open the right door. 2. Remove the transfer belt. See P.23 3. Remove two screws [1]. A00FF2C112DA 4. Unhook the spring [1] and remove the cover [2].

  • Page 155: Speaker (Sp1)

    7. Other Field Service Ver. 1.0 Sep. 2008 7.3.40 Speaker (SP1) 1. Remove the left cover. See P.61 2. Remove the wire saddle [1], and dis- connect the connector [2]. 3. Remove two screws [3], and remove the speaker [4]. A0FDF2C555DA 7.3.41 Memory (DIMM)

  • Page 156: Hard Disk

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.3.42 Hard disk 1. Remove the rear cover. See P.62 2. Loosen the screw [1], and open the inside cover [2]. A0FDF2C577DA 3. Disconnect the connector cable [1], and remove the hard disk [2]. A0FDF2C579DA...

  • Page 157: Cleaning Procedure

    7. Other Field Service Ver. 1.0 Sep. 2008 Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the isopropyl alcohol. 7.4.1 Tray 1 feed roller 1. Open the tray 1. 2. Press down on the center of the media lifting plate [1] until the left and right locking tabs lock into place.

  • Page 158: Vertical Transport Roller

    Field Service Ver. 1.0 Sep. 2008 7. Other 7.4.3 Vertical transport roller 1. Open the right door. 2. Using a cleaning pad dampened with alcohol, wipe the vertical transport roller [1] clean of dirt. A0FDF2C525DA 7.4.4 Laser irradiation section 1. Open the front cover. 2.
  • Page 159 7. Other Field Service Ver. 1.0 Sep. 2008 Blank Page...

  • Page 160: Adjustment/Setting

    8. How to use the adjustment section Field Service Ver. 1.0 Sep. 2008 Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.

  • Page 161: Description Of The Control Panel

    9. Description of the control panel Field Service Ver. 1.0 Sep. 2008 Description of the control panel Control panel display 9.1.1 Main screen A0FDF3E501DA Name Description Allows the current settings to be checked and the various settings Status to be changed. Depending on the situation, the machine status or an error message may appear in the fourth line.

  • Page 162: Toner Supply Screen

    9. Description of the control panel Field Service Ver. 1.0 Sep. 2008 9.1.3 Toner supply screen • With the main screen displayed, press the key to display the [TONER REMAINING] screen. • Pressing the Back key will cause the main screen to reappear. A0FDF3E500DA...

  • Page 163: Report/Status Mode

    10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 10. REPORT/STATUS mode 10.1 REPORT/STATUS mode function tree Ref. REPORT/STATUS mode page TOTAL PRINT TOTAL PRINT P.119 MONO COPY P.119 COLOR COPY P.119 MONO PRINT P.119 COLOR PRINT P.119 FAX PRINT P.119 TOTAL SCAN P.119...

  • Page 164: Total Print

    10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 10.2 TOTAL PRINT • The total number of pages for each of the following can be checked. 10.2.1 TOTAL PRINT Function • This counter shows the total number of pages printed. 10.2.2 MONO COPY Function...

  • Page 165: Supply Status

    10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 10.3 SUPPLY STATUS • The remaining amount of toner in the toner cartridges and the remaining service life of the imaging units can be displayed as a percentage. 10.3.1 C TONER Function •...

  • Page 166: Tx/Rx Result

    10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 10.4 TX/RX RESULT Function • The results of a maximum of 60 fax transmissions/receptions can be viewed. • When the Start key is pressed, details of the report displayed in the message window can be printed.

  • Page 167: Speed Dial List

    10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 10.5.7 SPEED DIAL LIST Function • The recipients programmed for the speed dial numbers are printed in numerical order. 10.5.8 GROUP DIAL LIST Function • The group dialing settings specified for one-touch dial keys are printed in numerical order of the keys.
  • Page 168 10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 A. Sample of Configuration Page A0FDF3E516DA...
  • Page 169 10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 B. Supplies Status • Display the estimated percent of life remaining in the toner cartridge and print unit. The type of the toner cartridges that are installed in the printer is also displayed (See the table below).
  • Page 170 10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 Contents Number of times a Standard-capacity toner cartridge (M) has been replaced Number of times a Non-genuin toner cartridge (M) has been replaced Number of times a High-capacity toner cartridge (Y) has been replaced Number of times a Standard-capacity toner cartridge (Y) has been replaced Number of times a Non-genuin toner cartridge (Y) has been replaced If Non-genuine TC was used, value is 1.

  • Page 171: Ps Font List

    10. REPORT/STATUS mode Field Service Ver. 1.0 Sep. 2008 10.5.12 PS FONT LIST Function • Prints the PostScript font list. 10.5.13 PCL FONT LIST Function • Prints the PCL font list. 10.5.14 DIRECTORY LIST Function • Prints the directory list of the hard disk or a CompactFlash card.

  • Page 172: Utility Mode

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11. UTILITY mode 11.1 UTILITY mode function tree • A menu is display by select [UTILITY] item on the standby mode. Ref. UTILITY mode page MACHINE SETTING AUTO PANEL RESET P.131 PREHEAT MODE P.131 ENERGY SAVE MODE...
  • Page 173 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 Ref. UTILITY mode page ARP/PING P.138 HTTP P.138 FTP SERVER P.138 FTP TX P.139 P.139 BONJOUR P.139 DYNAMIC DNS P.139 P.139 RAW PORT DISABLE/ P.139 ENABLE BIDIRECTIONAL P.140 P.140 SNMP P.140 WSD PRINT P.140 IPSEC...
  • Page 174 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 Ref. UTILITY mode page POP3 TIMEOUT P.144 POP3 ACCOUNT P.144 POP3 PASS- P.144 WORD SMTP AUTH. DISABLE/ P.145 ENABLE SMTP USER P.145 NAME SMTP PASS- P.145 WORD LDAP SETTING DISABLE/ENABLE P.145 LDAP SERVER ADDR.
  • Page 175 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 Ref. UTILITY mode page COPY SETTING PAPER PRIORITY P.151 QUALITY PRIORITY P.151 DENSITY PRIORITY P.151 DENSITY LEVEL AUTO P.151 MANUAL P.151 OUTPUT PRIORITY P.152 4IN1 COPY ORDER P.152 DUPLEX COPY P.152 DIAL REGISTER FAVORITE P.153...

  • Page 176: Machine Setting

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.2 MACHINE SETTING 11.2.1 AUTO PANEL RESET • Sets the period of time after which the initial screen reappears after the last print job is Function received or the last panel key is operated. •...

  • Page 177: Language

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 B. INTERVAL Function • To specify the length of time until the cursor continuously moves between settings or characters. • The default setting is 0.1sec. Setting/ “0.1sec” 0.3sec 0.5sec 1.0sec 1.5sec 2.0sec procedure 2.5sec...

  • Page 178: Initial Mode

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.2.10 INITIAL MODE Function • To set the mode (Copy mode or Fax mode) that the machine starts up in or returns to after the Control Panel is reset. • The default setting is COPY. Setting/ procedure “COPY”...

  • Page 179: Calibration

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.2.15 CALIBRATION Function • Executes the image stabilization sequence. • To calibrate the engine when there are print image quality problems. • To calibrate the engine when the transfer belt unit and 2nd transfer roller are replaced with new ones.

  • Page 180: Paper Setup

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.3 PAPER SETUP 11.3.1 TRAY1 PAPER Function • Sets the type and size of the paper loaded in tray1. • When the type and size of the paper loaded in tray1 have been changed •...

  • Page 181: Admin. Management

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.4 ADMIN. MANAGEMENT • The ADMIN. MANAGEMENT menu is accessible only by the administrator. To display the settings for this menu, select [ADMIN. MANAGEMENT], use the keypad to type in the 6-digit administrator access code, and then press the Select key. 11.4.1 ADMINISTRATOR NO.
  • Page 182 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 (1) SUBNET MASK Function • This function is used to specify the subnet mask value for the network. NOTE • Please consult customer’s network administrator for information about the sub- net mask to use. •...
  • Page 183 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 D. DHCP • Automatically acquires an IP address from the DHCP server, if there is one in the net- Function work, and specifies whether to load other network information. • To automatically acquire an IP address and load other network information. •...
  • Page 184 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 FTP TX Function • Select whether or not to enable the FTP client. • If [ENABLE] is selected, FTP client is enabled. • If [DISABLE] is selected, FTP client is disabled. •...
  • Page 185 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 (2) BIDIRECTIONAL Function • Select whether or not to enable raw port bidirectional communication. • If [ENABLE] is selected, raw port bidirectional communication is enabled. • If [DISABLE] is selected, raw port bidirectional communication is disabled. •...
  • Page 186 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 (2) ACCESS REFUSE Function • Specify access blocking for IP address filtering. • If [ENABLE] is selected, access blocking is enabled. • If [DISABLE] is selected, access blocking is disabled. • The default setting is DISABLE. Setting/ procedure “DISABLE”...

  • Page 187: E-Mail Setting

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 V. APPLETALK Function • Select whether or not to enable AppleTalk. • If [ENABLE] is selected, AppleTalk is enabled. • If [DISABLE] is selected, AppleTalk is disabled. • The default setting is ENABLE. Setting/ procedure DISABLE...
  • Page 188 • This function is used to specify the default subject line, when sending scan data as an e- mail attachment. Setting/ • The default setting is from bizhub C20. procedure • Up to 20 characters can be entered for the default subject.
  • Page 189 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 (2) POP3 SERVER ADDR. Function • This function is used to enter the IP address or host name of an POP3 server. NOTE • Please consult customer's network administrator for information about the IP address to use.

  • Page 190: Ldap Setting

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 J. SMTP AUTH. (1) DISABLE/ENABLE Function • If [ENABLE] is selected, SMTP Authentication is enabled. • The default setting is ENABLE. Setting/ procedure DISABLE “ENABLE” (2) SMTP USER NAME Function • Type in the user name used for authentication with SMTP Authentication. Setting/ •...
  • Page 191 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 D. SSL SETTING Function • To set whether to use SSL (data encryption) for connecting to LDAP server. • To use SSL (data encryption) for connecting to LDAP server. • The default setting is DISABLE. Setting/ procedure “DISABLE”...

  • Page 192: Camera Direct

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 J. AUTHENTICATION Function • To set the authentication method to logon to LDAP server. • To change the authentication method to logon to LDAP server. [ANONYMOUS]: User name and password are not necessary (Dynamic authentication will be invalid when anonymous is selected.) [SIMPLE]: Simple method which needs the user name and the password [DIGEST-MD5]: Method available with normal LDAP server.

  • Page 193: Usb Setting

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.4.7 USB SETTING Function • To set the operating system of the PC to which this machine is connected with a USB cable. • The default setting is Windows. Setting/ procedure “Windows”...

  • Page 194: User Setting

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.4.9 USER SETTING A. PTT SETTING Function • Sets the country where this machine is installed. • To change the country where this machine is installed. • The default setting is USA. “U.S.A”...

  • Page 195: Auto Redial

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 F. USER NAME Function • The User Name is used for the indication of destination station at the time of the com- munication between same models. Setting/ • Maximum 32 digits character can be inputted. procedure 11.4.10 AUTO REDIAL...

  • Page 196: Copy Setting

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.5 COPY SETTING 11.5.1 PAPER PRIORITY Function • Selects the priority tray. • To change the priority tray • The default setting is TRAY2. Setting/ TRAY1 “TRAY2” TRAY3 procedure NOTE • If Tray 3 is not installed, TRAY3 does not appear. 11.5.2 QUALITY PRIORITY Function...

  • Page 197: Output Priority

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.5.5 OUTPUT PRIORITY Function • To set the priority finishing function, either non-sort, sort, or group. • The default setting is NON-SORT. Setting/ procedure “NON-SORT” SORT 11.5.6 4IN1 COPY ORDER Function •...

  • Page 198: Dial Register

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.6 DIAL REGISTER 11.6.1 FAVORITE Function • Frequently used speed dial and group dial destinations (maximum of 20) can be regis- tered on the favorite list to allow the fax number to quickly be recalled. NOTE •...

  • Page 199: Quality Priority

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.7.2 QUALITY PRIORITY Function • This function can be used to set the default scanning resolution (image quality) to one of the following. • The default setting is STD/TEXT. Setting/ “STD/TEXT” FINE/TEXT S-FINE/TEXT procedure...

  • Page 200: Fax Rx Operation

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.8 FAX RX OPERATION 11.8.1 MEMORY RX MODE Function • This function can be used to set whether to allow [ON] memory reception or not [OFF]. In cases when confidential faxes are being received, the received document can be stored in the memory and printed at a specified time or when memory reception is set to [OFF].
  • Page 201 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 A. Reduction print mode • It reduces (only the FD direction) and prints so that receiving data will in a recording media. Recording Foot Length of Printing media size received image Less than 289 mm 1 page with 100% 290 mm to 313 mm...
  • Page 202 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 Recording Foot Length of Printing media size received image Less than 335 mm 1 page with 100% 336 mm to 359 mm 1 page with (335 mm / image length)% reduction 360 mm to 662 mm Divide into 2 pages with 100% 663 mm to 989 mm...
  • Page 203 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 B. 100% RX mode • All receiving data is divided into 2 pages or more, and is printed. Recording Foot Length of Printing media size received image Less than 289 mm 1 page 290 mm to 570 mm Divide into 2 pages...
  • Page 204 11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 C. Cut mode • The data that is larger than 1-page record area is cut and not recorded (to 24 mm). Recording Length of Footer Printing media size received image Less than 289 mm 1 page 290 mm to 313 mm Print into 1 page.

  • Page 205: Rx Print

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 Recording Length of Footer Printing media size received image Less than 335 mm 1 page 336 mm to 359 mm Print into 1 page. 1 mm to 24 mm of end is cut. 360 mm to 662 mm Divide into 2 pages 663 mm to 686 mm Divide into 2 pages.

  • Page 206: Forward

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.8.6 FORWARD Function • This function can be used to set whether or not the received document is forwarded. NOTE • In order to forward the document to an e-mail address, the optional image control- ler or network interface card is required.

  • Page 207: Select Tray

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.8.8 SELECT TRAY Function • This function can be used to select which paper tray can be used to supply paper when printing received documents or transmission reports. (A paper tray that cannot be used for supplying paper can also be specified.) 1.

  • Page 208: Scan Setting

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.10 SCAN SETTING 11.10.1 RESOLUTION Function • The default settings for resolution used by the scan functions can be specified. • The default setting is 150x150dpi. “150x150dpi” 300x300dpi 600x600dpi Setting/ procedure NOTE •...

  • Page 209: Density Level

    11. UTILITY mode Field Service Ver. 1.0 Sep. 2008 11.10.6 DENSITY LEVEL Function • Select the scan data density that is used as a default. • The default setting is Setting/ procedure LIGHT “0” DARK 11.11 DIRECT PRINT NOTE • When [ADMIN.MANAGEMENT] - [CAMERA DIRECT] is set “DISABLE” this menu is not displayed.

  • Page 210: Ps/Pcl Print Mode

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 12. PS/PCL PRINT mode 12.1 PS/PCL PRINT mode function tree • <*1>: This menu item appears only if an optional hard disk kit is installed. • <*2>: This function becomes available only when the optional tray3 is mounted on the machine.
  • Page 211 12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 Ref. PS/PCL PRINT mode page PS SETTING IMAGE PRINTING RGB SOURCE P.174 RGB INTENT P.175 RGB GRAY P.175 DESTINATION PROF P.175 TEXT PRINTING RGB SOURCE P.175 RGB INTENT P.176 RGB GRAY P.176 DESTINATION PROF P.176...

  • Page 212: Proof/Print Menu

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 12.2 PROOF/PRINT MENU • Selects and prints the job held temporarily in the printer. • Selects and deletes the job held temporarily in the printer. Function NOTE • This menu is available only when an optional hard disk kit is installed. •...

  • Page 213: Tray Chaining

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 B. TRAY2 PAPER (1) TRAY2 ANY SIZE Function • Select whether or not the any paper size setting is selected for tray 1. • ON is automatically selected, if the setting for the following function is changed from the standard size to custom size: [UTILITY] - [PAPER SETUP] - [TRAY2 PAPER].

  • Page 214: Duplex

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 12.3.4 DUPLEX Function • Sets duplex printing mode. • To specify duplex printing. OFF: Duplex print is OFF LONG EDGE: Duplex print is ON, long edge SHORT EDGE: Duplex print is ON, short edge •...

  • Page 215: Quality Menu

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 12.4 QUALITY MENU 12.4.1 COLOR MODE Function • Sets the color mode for printing. • To specify whether jobs should be printed in color or grayscale. • The default setting is COLOR. Setting/ procedure “COLOR”...

  • Page 216: Edge Enhancement

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 C. GRFX. PRINTING Function • Sets the halftone characteristic for graphics printing. • To set the halftone characteristic that is used for printing graphics (figures). LINE ART: HALFTONE characteristic that emphasizes the resolution of the print image. DETAIL: HALFTONE characteristic that emphasizes the balance between the resolution and the tone reproducibility of the print image.

  • Page 217: Economy Print

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 12.4.6 ECONOMY PRINT • Selects whether or not to use the economy print mode where job prints with lower print Function density and less toner consumption. • To reduce toner consumption •...
  • Page 218 12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (3) RGB GRAY Function • Sets the RGB gray reproduction of the image to be printed. • To set the gray print method that is used for the printed image (picture). COMPOSITE BLACK: Print gray with the toner of 4 colors CMYK.

  • Page 219: Ps Setting

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 D. GRFX. PRINTING (1) RGB SOURCE Function • Sets the RGB color space of the graphics to be printed. • To set the input RGB color space that is used for printing graphics (figures). sRGB: Profile that has been preset to the printer.
  • Page 220 12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (2) RGB INTENT Function • Sets the RGB characteristics of the image to be printed. • To set the color conversion characteristic from input RGB to device CMYK that is used for printing the image (picture).
  • Page 221 12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (2) RGB INTENT Function • Sets the RGB characteristic of the text to be printed. • To set the color conversion characteristic from input RGB to device CMYK that is used for printing text (letter).
  • Page 222 12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (2) RGB INTENT Function • Sets the RGB characteristic of the graphics to be printed. • To set the color conversion characteristic from input RGB to device CMYK that is used for printing graphics (figures).

  • Page 223: Calibration

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (2) SIM. INTENT Function • Sets the color characteristics. • To set the color characteristics at the implementation of the simulation. RELATIVE COLOR: Reproduce the color that minimizes the color difference between original and print by adjusting the basic color (white.) ABSOLUTE COLOR: Reproduce the color that maintains the absolute color within the device reproduced color.

  • Page 224: Sys Default Menu

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (3) YELLOW Function • Sets the yellow level for the HIGHLIGHT, MIDDLE, and SHADOW area respectively. • To set the yellow level for the HIGHLIGHT, MIDDLE, and SHADOW are respectively. •...
  • Page 225 12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (3) PS PROTOCOL Function • Sets the protocol to be used for postscript printing. • To use the protocol when printing by postscript printing. AUTO: Automatic recognition NORMAL: ASCII letter code data BINARY: Binary data •...

  • Page 226: Paper

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 <SYMBOL SET> Function • Sets the symbol set for PCL printing. • To set the symbol set to be used for printing PCL jobs. • The default setting is PC8. “PC8”...

  • Page 227: Grayscale Page

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 (2) CUSTOM SIZE Function • Sets the custom media width and length. • To set the width and length of the custom media size. <For North America> • The default setting of WIDTH is 8.50 inches. 3.63 inches to “8.50 inches”...

  • Page 228: Hold Job Timeout

    12. PS/PCL PRINT mode Field Service Ver. 1.0 Sep. 2008 12.5.5 HOLD JOB TIMEOUT • Sets the amount of time before a job saved temporarily in the printer is automatically Function deleted. • To change the amount of time a job is held before being deleted. •...

  • Page 229: User Service Mode

    13. User service mode Field Service Ver. 1.0 Sep. 2008 13. User service mode 13.1 User service mode function tree A. Procedure 1. On the initial screen, press the Select key to call [MACHINE SETTING] to the screen. 2. Keep on pressing key over two seconds.
  • Page 230 13. User service mode Field Service Ver. 1.0 Sep. 2008 Ref. MAINTENANCE page TRANSFER POWER SIMPLEX PASS PLAIN PAPER TRANSPAR- ENCY THICK1 THICK2 POSTCARD P.187 ENVELOPE LABEL GLOSSY1 GLOSSY2 DUPLEX PASS PLAIN PAPER MANUAL PLAIN PAPER DUPLEX THICK1 THICK2 POSTCARD P.187 ENVELOPE LABEL...
  • Page 231 13. User service mode Field Service Ver. 1.0 Sep. 2008 Ref. MAINTENANCE page IMG ADJ THICK CYAN MAGENTA P.189 YELLOW BLACK IMG ADJ BLACK P.189...

  • Page 232: Fax Maintenance

    13. User service mode Field Service Ver. 1.0 Sep. 2008 13.2 FAX MAINTENANCE See P.195 13.3 ADJUST 13.3.1 TOP ADJUSTMENT See P.206 13.3.2 LEFT ADJ. (FRONT) See P.206 13.3.3 LEFT ADJ. (BACK) See P.206 13.3.4 TRANSFER POWER See P.207 13.4 AIDC MODE See P.210 13.5 CRU USAGE 13.5.1...

  • Page 233: Maintenance Menu

    13. User service mode Field Service Ver. 1.0 Sep. 2008 13.7 MAINTENANCE MENU 13.7.1 PRINT MENU A. EVENT LOG Function • Prints the event log. • To check the jams/troubles that occurred, and history of replacing the consumables, etc. The items that can be checked are as follows. 1.

  • Page 234: Img Adj Thick

    13. User service mode Field Service Ver. 1.0 Sep. 2008 13.7.2 IMG ADJ THICK • To fine-adjust density of printed images of each color for thick paper and OHP transpar- Function encies. • To change the density of the printed image for each color with thick paper and OHP transparencies.

  • Page 235: Service Mode

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14. SERVICE MODE 14.1 SERVICE MODE entry procedure NOTE • Ensure appropriate security for the Service Mode entry procedure. It should NEVER be given to any unauthorized person. A. Procedure 1. On the initial screen, press the Select key to call [PAPER SELECT] to the screen. 2.
  • Page 236 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 Ref. SERVICE MODE page ADJUST CCD MAIN ZOOM P.199 CCD SUB ZOOM P.200 CCD MAIN REGIST P.201 CCD SUB REGIST P.202 ADF 1ST SUB ZOOM P.203 ADF 1ST MAIN REG P.203 ADF 1ST SUB REG P.204 ADF 2ND SUB ZOOM...
  • Page 237 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 Ref. SERVICE MODE page IMG ADJ THICK CYAN MAGENTA P.208 YELLOW BLACK IMG ADJ BLACK P.208 IMAGE ADJ PARAM P.208 MAXIMUM DENSITY CYAN MAGENTA P.209 YELLOW BLACK FUSER SPEED HIGH SPEED P.209 LOW SPEED P.209...
  • Page 238 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 Ref. SERVICE MODE page FUNCTION PAPER FEED TEST TRAY1 TRAY2 P.216 TRAY3 <*1> PRN TEST PATTERN TRAY1 PATTERN1 PATTERN2 TRAY2 PATTERN1 P.216 PATTERN2 TRAY3 <*1> PATTERN1 PATTERN2 1-SIDED ADF FEED TEST P.217 2-SIDED COPY ADF GLASS...
  • Page 239 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 Ref. SERVICE MODE page HALFTONE 64 CYAN64 MAGENTA64 P.235 YELLOW64 BLACK64 HALFTONE 128 CYAN128 MAGENTA128 P.235 YELLOW128 BLACK128 HALFTONE 256 CYAN256 MAGENTA256 P.235 YELLOW256 BLACK256 GRADATION P.235 SOFT SWITCH P.236...

  • Page 240: Service's Choice

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.3 SERVICE’S CHOICE 14.3.1 TX SPEED Function • Transmit start speed setting. Choose the mode from among the following. • The default setting is V.34 33600bps. “V.34”: “33600”, 31200, 28800, 26400, 24000, 21600, 19200, 16800 Setting/ V.17: 14400, 12000, 9600, 7200 procedure...

  • Page 241: Cng Level

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.3.6 CNG LEVEL Function • Calling tone output level. • The default setting is -11 dBm. Setting/ procedure -17 to -12 dBm “-11 dBm” -10 to -2 dBm 14.3.7 CED LEVEL Function •...

  • Page 242: Toner Empty Report

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.3.10 TONER EMPTY REPORT Function • Select to generate a report to a specific destination when toner empty status occurs in the engine. • The default setting is OFF. Generate a report to report destination. “OFF”: Not to generate report.

  • Page 243: Energy Save Mode

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.3.13 ENERGY SAVE MODE Function • Set weather to activate Energy Save mode when print job receiving or panel operation have not been made for a given period. • The default setting is ON. Setting/ procedure “ON”...

  • Page 244: Ccd Main Zoom

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.1 CCD MAIN ZOOM • To adjust for variations in the accuracy of IR parts and their mounting accuracy by Function varying the scanning zoom ratio in the main scanning direction. •...

  • Page 245: Ccd Sub Zoom

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.2 CCD SUB ZOOM • To adjust for variations in the accuracy of IR parts and their mounting accuracy by Function varying the scanning zoom ratio in the sub-scanning direction. • When the Scanner unit has been replaced •...

  • Page 246: Ccd Main Regist

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.3 CCD MAIN REGIST • To adjust for variations in the accuracy of IR parts and their mounting accuracy by vary- Function ing the scanning start position in the main scanning direction. •...

  • Page 247: Ccd Sub Regist

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.4 CCD SUB REGIST • To adjust for variations in the accuracy of IR parts and their mounting accuracy by Function varying the scanning start position in the sub-scanning direction. • When the original glass is replaced. •...

  • Page 248: Adf 1St Sub Zoom

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.5 ADF 1ST SUB ZOOM • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- Function ing the scanning zoom ratio in the sub-scanning direction (1-side) when using the Auto- matic Document Feeder.

  • Page 249: Adf 1St Sub Reg

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.7 ADF 1ST SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- Function ing the scanning start position in the sub-scanning direction (1-side) when using the Automatic Document Feeder.

  • Page 250: Adf 2Nd Sub Reg

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.10 ADF 2ND SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- Function ing the scanning start position in the sub-scanning direction (2-side) when using the Automatic Document Feeder.

  • Page 251: Top Adjustment

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.13 TOP ADJUSTMENT Function • Adjusts the top margin of media for single-sided printing. • To correct a misaligned print image. PLAIN PAPER : Adjust the head margin of plain paper. THICK : Adjust the head margin of thick paper.

  • Page 252: Transfer Power

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.16 TRANSFER POWER A. SIMPLEX PASS Functions • Adjust the 2nd image transfer output (ATVC) on the single-sided pages for each media type. • To use when the transfer failure at the trailing edge occurs. Adjustment •...

  • Page 253: Img Adj Thick

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.17 IMG ADJ THICK • To fine-adjust density of printed images of each color for thick paper and OHP transpar- Function encies. • To change the density of the printed image for each color with thick paper and OHP transparencies.

  • Page 254: Maximum Density

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.20 MAXIMUM DENSITY Functions • To adjust gradation, color, and image density to target reproduction levels by varying the maximum amount of toner sticking to media through auxiliary manual fine-adjust- ment of gamma of each color after gradation adjust. •...

  • Page 255: Temperature

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.4.22 TEMPERATURE • To adjust the fusing heating temperature individually for each paper type so as to Function ensure good fusing performance that varies with varying environmental conditions. • When fusing performance is poor, or wax streak or offset occurs when the type of paper is changed or environmental conditions change.

  • Page 256: Bk Clear

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 C. TRANSFER ROLLER Function • Resets the transfer roller counter. • To use when the transfer roller has been replaced. 1. Select [SUPPLIES REPLACE] → [TRANSFER ROLLER]. Setting /procedure 2. Press the Select key. 3.

  • Page 257: Fax Counter

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 H. D COLOR COPY Function • Displays the number of duplex color printed pages produced. • When checking the number of duplex color printed pages produced. D COLOR PRN Function • Displays the number of duplex monochrome copies made. •...

  • Page 258: Paper Type Counter

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.5.6 PAPER TYPE COUNTER Function • Displays the number of sheets of paper used for each paper type. • A paper type counter is as follows. PLAIN PAPER, RECYCLED, THICK, THICK2, GLOSSY, GLOSSY2, TRANSP., ENVELOPE, LETTERHEAD, POSTCARD, LABEL 14.5.7 APPLICATION COUNT.

  • Page 259: Jam Counter

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.5.10 JAM COUNTER Function • Displays the number of misfeeds that have occurred. • When checking for the number of misfeeds that have occurred PRINTER, ADF 14.5.11 TROUBLE COUNTER Function • Displays the number of malfunctions detected. •...

  • Page 260: Printer Ram Size

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.6.7 PRINTER RAM SIZE Function • Displays the size of the printer memory. • When checking for the memory size 14.6.8 HARD DISK Function • Displays the size of the hard disk. •...

  • Page 261: Function

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.7 FUNCTION 14.7.1 PAPER FEED TEST • To check the paper feeding in the paper take-up/transport sections without printing on Function the paper. • When a paper misfeed occurs 1. Select the paper tray. 2.

  • Page 262: Adf Feed Test

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.7.3 ADF FEED TEST • To check the paper feeding in the paper take-up/transport sections in the Automatic Function Document Feeder. • When a document misfeed occurs 1. Load paper into the Automatic Document Feeder. Setting/ 2.

  • Page 263: Printer Test

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.7.7 PRINTER TEST A. SENSOR • To display the states of the input ports of sensors and switches when the machine Function remains stationary. (Main body) • Used for troubleshooting when a malfunction or a misfeed occurs. (Main body) •...
  • Page 264 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 B. ELECTRIC PARTS Function • Makes an operation check of each of electrical parts of the machine. • Use to make an operation check of each of electrical parts of the machine. 1.

  • Page 265: Adf Test

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 C. PRINT TEST Function • Produces an image pattern on the engine side as commanded from the controller, thereby making a test print on the engine only. 1. Load tray 1 with paper. 2.

  • Page 266: Soft Switch

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.8 SOFT SWITCH • Refer to the chapter of soft switch for the explanation of soft switch. See P.238 SERVICE MODE SOFT SWITCH #01:1 000 00 00 DISPLAY FUNCTION #02:000 001 00 SOFT SWITCH #03:011 000 01 Bit No.
  • Page 267 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 (1) SERVICE DATA LIST (example) A0FDF3E514DA...
  • Page 268 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 (2) ERROR LOG HISTORY LIST (example) • The following table is the error log history. The table keeps the last 40 records only. ERROR LOG HISTORY LIST Index Error Maker Tele. 0001 :00A0 4230...

  • Page 269: Error Code List

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.9.2 ERROR CODE LIST Function • Print error code (CODE) and error occurrence time (ERROR TIMES). 1. Enter the [SERVICE MODE]. Setting/ 2. Select [REPORT] and press the Select key. procedure 3.

  • Page 270: Protocol List

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.9.3 T.30 PROTOCOL LIST Function Print out T.30 or V8 protocol after communication. • SESSION: Session number • FUNCTION: Function Name • DESTINATION STATION: Destination Name/Tel. No. • DATE/TIME: Communication Date & Time •...
  • Page 271 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 (2) V.34 Communication (example) PROTOCOL MONITOR REPORT NAME:TMFP TEL :886 3 4733507 DATE:APR.10.2008 12:20 SESSION FUNCTION NO. DESTINATION STATION DATE TIME PAGE DURATION MODE RESULT OCT.27 17:19 0001 00h00min03s ECM -33.6 27187480 DATA V.8 PROTOCOL DUMP...

  • Page 272: Admin. Registration

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.10 ADMIN. REGISTRATION Function • Use to display or change the current Administrator number. • Administrator number: 000000 to 999999 1. Enter the [SERVICE MODE]. Setting/ 2. Select [ADMIN. REGISTRATION] and press the Select key. procedure 3.

  • Page 273: Clear Data

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.13 CLEAR DATA 14.13.1 SRAM CLEAR To clear the settings for the functions listed at the right and return the functions to their Function default settings. The following items are cleared (initialization). •...

  • Page 274: Ps/Pcl

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.14 PS/PCL 14.14.1 PRINT MENU A. MAINTENANCE INFO • To produce an output of a list of setting values, adjustment values, total counter values, Function and others. • To check the maintenance information. The items which can be checked are as follows.
  • Page 275 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 (2) Conversion method from hexadecimal number to binary number 1. The hexadecimal number (four digits) is converted in each digit based on the following table. Hexadecimal Binary Hexadecimal Binary Hexadecimal Binary Hexadecimal Binary number...
  • Page 276 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 B. EVENT LOG Function • To print the Event Log information. • To check the jams/troubles which occurred, and the history of replacing the consum- ables. The items which can be checked are as follows. [Paper Jam Error]: The number of times jam have occurred and its history [Engine Fatal Error]: The history of the troubles which required service call [Fuser Unit]: The history of replacing the fuser unit...
  • Page 277 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 Engine Element Data Information Element Data Name Description INSIDE HUMIDITY • Displays the inside humidity (in 1% increments). INSIDE TEMPERATURE • Displays the inside temperature (in 1 ºC increments). PH TEMPRATURE •...
  • Page 278 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 Sensor Information List • SENSOR INFORMATION 1 Operation Characteristics Part Name Tray2 media empty sensor Paper present Paper not present Tray1 media empty sensor Paper present Paper not present Media empty sensor (Lower feeder unit) Paper present Paper not present ⎯...
  • Page 279 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 • SENSOR INFORMATION 3 Operation Characteristics Part Name 1st image transfer retraction position sensor Not retracted Retracted 2nd image transfer retraction position sensor Not retracted Retracted Tray2 set switch In position Out of position ⎯...
  • Page 280 14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 (2) Conversion method from hexadecimal number to binary number 1. The hexadecimal number (four digits) is converted in each digit based on the following table. Hexadecimal Binary Hexadecimal Binary Hexadecimal Binary Hexadecimal Binary number...

  • Page 281: Soft Switch

    14. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 14.14.2 SOFT SWITCH Function • Not used. Setting/ procedure...

  • Page 282: Soft Switch Set

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15. SOFT SWITCH set 15.1 Description This machine is equipped with totally 64 soft switches that are used for fax adjustment in order to conform to the standard of each country. The default setting is changeable.

  • Page 283: Soft Switch List

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.2.2 Soft switch list Soft Switch No. Bit No. Designation Page No. P.264 V.34 CI signal byte number Time between phase C to phase D signal in V.17 Header TX selection open to user P.265 Transmit RTN signal level criteria Sent N.G page...
  • Page 284 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Soft Switch No. Bit No. Designation Page No. ECM mode capability V.34 fall back counter for V.34 TX Send CTC after 4th PPR P.273 Send EOR after lowest speed TCF transmission timing after DCS signal MR capability for G3 Delay time between transaction Super fine printing capability for receiving...
  • Page 285 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Soft Switch No. Bit No. Designation Page No. Pause delay time within digits P.287 6/5/4/3/ Signal tone insensitivity (dBm) after dial for busy tone 7/6/5 Min re-dial interval P.288 4/3/2/1 Max. re-dial attempts P.288 —...
  • Page 286 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Soft Switch No. Bit No. Designation Page No. Call transfer P.297 4/3/2/1 No. of call transfer Daylight savings timer RX print mode Default TX mode P.297 Header for FAX TX Print model name on top of TX page if name not register RX mode P.298...

  • Page 287: Default Soft Switch Setting For Each Market Area

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.2.3 Default soft switch setting for each market area A. Market area 1 Marketing area U.S.A United Kingdom Argentina Australia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0...
  • Page 288 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area U.S.A United Kingdom Argentina Australia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 1 1 0 1 0 0 0 0 1 1 0 1 0 0 0 0 1 1 0 1 0 0 0 0 1 1 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 289 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 B. Market area 2 Marketing area Austria Belgium Brazil Canada Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1...
  • Page 290 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Austria Belgium Brazil Canada Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 291 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 C. Market area 3 Marketing area China Czech Denmark Europe Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 292 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area China Czech Denmark Europe Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 293 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 D. Market area 4 Marketing area Finland France Germany Greece Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 294 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Finland France Germany Greece Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 295 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 E. Market area 5 Marketing area Hong Kong Hungary Ireland Israel Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 296 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Hong Kong Hungary Ireland Israel Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 297 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 F. Market area 6 Marketing area Italy Korea Malaysia Mexico Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1...
  • Page 298 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Italy Korea Malaysia Mexico Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 299 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 G. Market area 7 Marketing area Netherlands New Zealand Norway Philippines Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 300 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Netherlands New Zealand Norway Philippines Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 301 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 H. Market area 8 Marketing area Poland Portugal Russia Saudi Arabia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1...
  • Page 302 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Poland Portugal Russia Saudi Arabia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 303 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Market area 9 Marketing area Singapore Slovakia South Africa Spain Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1...
  • Page 304 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Singapore Slovakia South Africa Spain Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 305 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 J. Market area 10 Marketing area Sweden Switzerland Taiwan Turkey Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1...
  • Page 306 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Sweden Switzerland Taiwan Turkey Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 307 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 K. Market area 11 Marketing area Vietnam Soft Switch No. Bit No. 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 0 1 1 0 0 0 0 1 0 0 0 0 0 1 1...
  • Page 308 15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 Marketing area Vietnam Soft Switch No. Bit No. 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...

  • Page 309: Soft Switch Definition

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3 Soft switch definition 15.3.1 SOFT SWITCH: #01 Initial Setting Bit No. Designation Function Reserved Reserved Byte 15 bytes 30 bytes 9 bytes 60 bytes V.34 CI signal byte number number Bit No.

  • Page 310: Soft Switch: #02

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.2 SOFT SWITCH: #02 Initial Bit No. Designation Function Setting Time between phase 70 ms C to phase D signal in 120 ms 180 ms 60 ms Insensitivity V.17 Bit No. 8 Example: Image Bit No.

  • Page 311: Soft Switch: #03

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.3 SOFT SWITCH: #03 Initial Bit No. Designation Function Setting 1: Yes Send out NSF frame with station ID 0: No 0: No any limitation Number of Pause within phone number 1: Max.

  • Page 312: Soft Switch: #04

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.4 SOFT SWITCH: #04 Initial Bit No. Designation Function Setting Reserved Reserved 0: No Visible alarm for RTN 1: Yes - display message while sending / receiving signal RTN signal (RTN= Retrain Negative). 0: No Audible alarm for RTN signal...

  • Page 313: Soft Switch: #05

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.5 SOFT SWITCH: #05 Initial Bit No. Designation Function Setting ON: 100 ON: 70 ON: 70 ON: 90 Timing OFF: 140 OFF: 70 OFF: 140 OFF: 90 Push button ON/OFF (ms) Timing (PB) Bit No.

  • Page 314: Soft Switch: #06

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.6 SOFT SWITCH: #06 Initial Bit No. Designation Function Setting Timing 50 ms 100 ms 150 ms 800 ms Ring on time to ignore (ms) ring off time at 1st Bit No.

  • Page 315: Soft Switch: #08

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.8 SOFT SWITCH: #08 Initial Bit No. Designation Function Setting Reserved Reserved 0: Not to detect Detect busy tone after dialing 1: Detect busy tone after dialing 0: Not to send Sending CED signal after connection 1: Send CED signal before DIS signal after connection...

  • Page 316: Soft Switch: #10

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.10 SOFT SWITCH: #10 Initial Bit No. Designation Function Setting 0: Not to print Print out RTN page 1: Print out RTN page report after transaction for TX/ report RX RTN signal 0: Print “OK”...

  • Page 317: Soft Switch: #11

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.11 SOFT SWITCH: #11 Initial Bit No. Designation Function Setting Reserved Reserved 0: No Detect dial tone after pre-fix number 1: Yes 0: Yes Pulse dial allowed to select 1: Not allowed 0: Not to display Protocol signal display mode...

  • Page 318: Soft Switch: #12

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.12 SOFT SWITCH: #12 Initial Bit No. Designation Function Setting 1: Yes ECM mode capability 0: No - also disable V.34 modem capability Counter V.34 fall back counter Bit No. 7 for V.34 TX Bit No.

  • Page 319: Soft Switch: #13

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.13 SOFT SWITCH: #13 Initial Bit No. Designation Function Setting 0: Yes MR capability for G3 1: No Description (sec) Delay time between Bit No. 7 transaction Bit No. 6 0: No Super fine printing capability for receiving...

  • Page 320: Soft Switch: #15

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.15 SOFT SWITCH: #15 Initial Bit No. Designation Function Setting 0: Close the IPSEL1 port IPSEL1 1: Active the IPSEL1 port 0: Close the DCSEL port DCSEL 1: Active the DCSEL port 0: Close the DCLIM port DCLIM 1: Active the DCLIM port...

  • Page 321: Soft Switch: #17

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.17 SOFT SWITCH: #17 Initial Bit No. Designation Function Setting Reserved Reserved 0: 2100 Hz CED frequency 1: 1100 Hz T=1.8 sec Time (T) T+ 100 ms T+ 200 ms T+ 300 ms to 2.5 sec Bit No.

  • Page 322: Soft Switch: #18

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.18 SOFT SWITCH: #18 Initial Bit No. Designation Function Setting Reserved Reserved Definition Level1 Level2 Level3 Level4 G3 mode training Bit No. 6 quality level Bit No. 5 Counter Bit No. 4 Bit No.

  • Page 323: Soft Switch: #19

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.19 SOFT SWITCH: #19 Initial Bit No. Designation Function Setting Level (dBm) -17 -16 -15 -14 -13 -12 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 CNG signal level Level (dBm) -9 Bit No.

  • Page 324: Soft Switch: #21

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.21 SOFT SWITCH: #21 Initial Bit No. Designation Function Setting 0: Not to send NSS signal for self mode in TX mode NSS signal before 1: Send NSS signal if remote side is same model Duration (unit=sec) CNG sending duration Bit No.

  • Page 325: Soft Switch: #22

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.22 SOFT SWITCH: #22 Initial Bit No. Designation Function Setting Reserved Reserved Level (dBm) -17 -16 -15 -14 Bit No. 4 Bit No. 3 Bit No. 2 Bit No. 1 CED signal output level Level (dBm) -9...

  • Page 326: Soft Switch: #24 (Part 1)

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.24 SOFT SWITCH: #24 (Part 1) Initial Bit No. Designation Function Setting Reserved Reserved Interval (min.) Reserved 7 8 9 10 Bit No. 7 0 0 0 Bit No. 6 0 0 0 Bit No.

  • Page 327: Soft Switch: #24 (Part 2)

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.25 SOFT SWITCH: #24 (Part 2) Initial Bit No. Designation Function Setting Interval (min.) 51 52 53 54 55 56 57 58 59 60 Bit No. 7 Bit No. 6 Bit No.

  • Page 328: Soft Switch: #24 (Part 3)

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.26 SOFT SWITCH: #24 (Part 3) Initial Bit No. Designation Function Setting Interval (min.) Reserved Bit No. 7 Bit No. 6 Bit No. 5 Bit No. 4 Bit No. 3 Bit No.

  • Page 329: Soft Switch: #26

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.28 SOFT SWITCH: #26 Initial Bit No. Designation Function Setting Time (unit=sec) Dial tone detection time before discon- Bit No. 8 nected Bit No. 7 Reserved Reserved 15.3.29 SOFT SWITCH: #27 Initial Bit No.

  • Page 330: Soft Switch: #28

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.30 SOFT SWITCH: #28 Initial Bit No. Designation Function Setting Time (ms) 100 200 300 400 500 600 700 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 Time to dial after dial tone on the line Time (ms)

  • Page 331: Soft Switch: #29

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.31 SOFT SWITCH: #29 Initial Bit No. Designation Function Setting Reserved Reserved Time (sec) 0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 Bit No. 5 Bit No. 4 Bit No.

  • Page 332: Soft Switch: #30

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.32 SOFT SWITCH: #30 Initial Bit No. Designation Function Setting Pause delay time Time (sec) within digits Bit No. 8 Ex. 002Pxxxxxx Bit No. 7 Level (dBm) 0 -1 -2 -3 -4 -5 -6 -7 -8 -9 -10 Bit No.

  • Page 333: Soft Switch: #31

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.33 SOFT SWITCH: #31 Initial Bit No. Designation Function Setting Reserved Reserved Interval Reserved Bit No. 7 Min re-dial interval Bit No. 6 Bit No. 5 Attempts Bit No. 4 Bit No.

  • Page 334: Soft Switch: #33

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.35 SOFT SWITCH: #33 Initial Bit No. Designation Function Setting Reserved Reserved 0: off V.17 Echo protection tone 1: On 0: Off V.29 Echo protection tone 1: On Compromise equalize 0: No enable (CEQ) in the 1: Yes...

  • Page 335: Soft Switch: #35

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.37 SOFT SWITCH: #35 Initial Bit No. Designation Function Setting Time (sec) Dial tone table switch Bit No. 8 time Bit No. 7 Dial tone frequency See Bit No. 1 to 3 upper range index Frequency 210 to 580...

  • Page 336: Soft Switch: #36

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.38 SOFT SWITCH: #36 Initial Bit No. Designation Function Setting Re-dial attempts con- 0: No any limitation tinue fail counter (Using for detect line 1: limit up to bit 1 to 4 problem error) Reserved Reserved...

  • Page 337: Soft Switch: #37

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.39 SOFT SWITCH: #37 Initial Bit No. Designation Function Setting Reserved Reserved 0: Yes - skip V.34 handshaking with remote side Auto dial learning for V.34 modem 1: No - retry from V.8 handshake RX start symbol rate See Bit No.

  • Page 338: Soft Switch: #39

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.41 SOFT SWITCH: #39 Initial Bit No. Designation Function Setting 1: Yes Disable V.34 TX for V.34 modem 0: No 1: Yes Disable V.34 RX for V.34 modem 0: No Flags number Flags number in FSK Bit No.

  • Page 339: Soft Switch: #40

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.42 SOFT SWITCH: #40 Initial Bit No. Designation Function Setting V.17 V.17 V.17 V.17 Speed (bps) 14400 12000 9600 7200 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 V.29 V.29 V.27...

  • Page 340: Soft Switch: #41

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.43 SOFT SWITCH: #41 Initial Bit No. Designation Function Setting V.17 V.17 V.17 V.17 Speed (bps) 14400 12000 9600 7200 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 V.29 V.29 V.27...

  • Page 341: Soft Switch: #42

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.44 SOFT SWITCH: #42 Initial Bit No. Designation Function Setting C-MODE Factory use only 15.3.45 SOFT SWITCH: #43 Initial Setting Bit No. Designation Function C-MODE Factory use only 15.3.46 SOFT SWITCH: #44 Initial Bit No.

  • Page 342: Soft Switch: #45

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.47 SOFT SWITCH: #45 Initial Bit No. Designation Function Setting Reserved Reserved 0: Off Call transfer 1: On Value Bit No. 4 Bit No. 3 Bit No. 2 Bit No. 1 No.

  • Page 343: Soft Switch: #47

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.49 SOFT SWITCH: #47 Initial Bit No. Designation Function Setting Reserved Reserved 0: Auto RX mode RX mode 1: Manual RX mode 0: Off Footer 1: On - Print footer information at each of received page Reserved Reserved •...

  • Page 344: Soft Switch: #49

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.51 SOFT SWITCH: #49 Initial Bit No. Designation Function Setting Reserved Reserved 0: Re-dial again Re-dial method if Comm. Fail 1: Base on re-dial time interval No. of rings Bit No. 4 Bit No.

  • Page 345: Soft Switch: #51

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.53 SOFT SWITCH: #51 Initial Bit No. Designation Function Setting Reserved Reserved Print report Print report Not to Description for each while reporting T30 monitor report print used transaction error selection Bit No.

  • Page 346: Soft Switch: #53

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.55 SOFT SWITCH: #53 Initial Bit No. Designation Function Setting Reserved Reserved 15.3.56 SOFT SWITCH: #54 Initial Setting Bit No. Designation Function 0: Digits format Report Date/Time type 1: Alpha numeric format When bit No.8 is “1”.

  • Page 347: Soft Switch: #55

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.57 SOFT SWITCH: #55 Initial Bit No. Designation Function Setting Reserved Reserved 15.3.58 SOFT SWITCH: #56 Initial Setting Bit No. Designation Function Reserved Reserved 15.3.59 SOFT SWITCH: #57 Initial Bit No. Designation Function Setting...

  • Page 348: Soft Switch: #58

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.60 SOFT SWITCH: #58 Initial Bit No. Designation Function Setting 0: 6 sec. Time out from PSK to FSK delay time 1: 30 sec. Reserved Reserved • Bit 8: This is the delay time for PSK signal after sending MCF or PPR command. The timer depends on each country regulation.

  • Page 349: Soft Switch: #59 (Part 1)

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.61 SOFT SWITCH: #59 (Part 1) Initial Bit No. Designation Function Setting Reserved Reserved Greenwich mean time + T Time between mean time +00:00 +00:30 +01:00 +01:30 Bit No. 6 Bit No.

  • Page 350: Soft Switch: #59 (Part 2)

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.62 SOFT SWITCH: #59 (Part 2) Initial Bit No. Designation Function Setting Greenwich mean time + T Time between mean time +10:00 +10:30 +11:00 +11:30 Bit No. 6 Bit No. 5 Bit No.

  • Page 351: Soft Switch: #59 (Part 3)

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.63 SOFT SWITCH: #59 (Part 3) Initial Bit No. Designation Function Setting Greenwich mean time + T Time between mean time -08:00 -08:30 -09:00 -09:30 Bit No. 6 Bit No. 5 Bit No.

  • Page 352: Soft Switch: #60

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.64 SOFT SWITCH: #60 Initial Bit No. Designation Function Setting Reserved Reserved 0: Ineffective Quick memory TX 1: Effective Reserved Reserved 0: Alarm Off hook alarm after communication 1: Not alarm after communication Display destination 0: Local Name or telephone number selection within TX...

  • Page 353: Soft Switch: #62

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.66 SOFT SWITCH: #62 Initial Bit No. Designation Function Setting Reserved Reserved 15.3.67 SOFT SWITCH: #63 Initial Setting Bit No. Designation Function 1: “#” is external key, machine (PBX) default is internal “#”...

  • Page 354: Soft Switch: #64

    15. SOFT SWITCH set Field Service Ver. 1.0 Sep. 2008 15.3.68 SOFT SWITCH: #64 Initial Bit No. Designation Function Setting Reserved Reserved Print RX error report 0: No in RX side if no any 1: Yes FAX signal detected 0: No 10 PPS &...

  • Page 355: Fax Protocols

    16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 16. Fax Protocols 16.1 G3 ECM (G3 Error Correction Mode) • G3 ECM is the error correction system newly recommended by consultative committee of International telephone & telegraph of 1988. • By G3 ECM, documents are divided into blocks (called partial page) for transmission. If any error takes place in any frame (one partial page consists of 256 frames) on a partial page, the receiving party generates the retransmit request with erroneous frame num- bers.

  • Page 356: Line Control

    16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 16.2 Line control 16.2.1 Procedure of G3 mode communication • Basic communications diagram of G3 mode. This machine G3 machine (Transmission) (Receiving) Phase [Start] key press R side start This machine G3 machine (Receiving) (Transmission)

  • Page 357: Table Of Reference Code

    16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 16.3 Table of reference code Code Function Confirmation to Receive. 1850 Hz or 1650 Hz 3 sec. Calling Station Identification. Command Repeat. Called Subscriber Identification. Disconnect. Digital Identification Signal. Digital Transmit Command. Digital Transmit Command.

  • Page 358: How To Analyze The T30 Protocol Monitor

    16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 16.4 How to analyze the T30 protocol monitor • DCS or DIS • HEX Data as printed on page. See P.225 • Example: V.17 Communication PROTOCOL MONITOR REPORT NAME: ABC TEL:886 3 4733507 DATE: APR.23’04 12:20 SESSION FUNCTION...
  • Page 359 16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 DIS (DTC) / DCS Bit Allocation Table of FIF (Facsimile Information Field) Designation DIS/DTC “0”= Invalid “1”= Store-and-forward switching Internet fax simple mode Set to “0” “0”= Invalid “1”= Real-time Internet fax Set to “0”...
  • Page 360 16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 Designation DIS/DTC Bit No. Bit No. Data signalling rate Data signalling rate 18 17 Scan line length 215 mm ± Scan line length 215 mm ± 1% Scan line length 215 mm ± Scan line length 255 mm ±...
  • Page 361 16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 Designation DIS/DTC “0”= Invalid “0”= Invalid “1”= T.6 coding capability “1”= T.6 coding enabled “0”= Without 32 Extend field “1”= With “0”= Invalid “1”= Field not valid capability “0”= Invalid Set to “0” “1”= Multiple selective polling capability “0”= Invalid “1”= Polling sub address transmission (DTC) by Polled Sub...
  • Page 362 16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 Designation DIS/DTC “0”= Invalid “1”= Document Transfer Mode (DTM) “0”= Invalid “1”= EDIFACT Transfer (EDI) 0: Without 56 Extend field 1: With “0”= Invalid “1”= Basic Transfer Mode (BTM) 58 Set to “0” “0”= Invalid “1”= Ready to transmit a character or mixed mode docu- Set to “0”...
  • Page 363 16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 Designation DIS/DTC “0”= Invalid “0”= Invalid “1”= North American Legal (215.9 mm × 355.6 mm) capac- “1”= North American Legal (215.9 mm × 355.6 mm) “0”= Invalid “0”= Invalid “1”= Single layer sequential encod- “1”= Single layer sequential encoding, basic capacity ing, basic “0”= Invalid...
  • Page 364 16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 Designation DIS/DTC “0”= Invalid “1”= Color/mono-color multi-value 300 pixels x 300 pixels or 400 pixels x 400 pixels / 25.4 mm “0”= Invalid “1”= R4 x 3.85 lines/mm and/or 100 pixels x 100 pixels / 25.4 mm for color/mono-color multi-value “0”= Invalid “1”= Single phase C BFT negotiation capacity 100 Set to “0”...
  • Page 365 16. Fax Protocols Field Service Ver. 1.0 Sep. 2008 Blank Page...

  • Page 366: Troubleshooting

    Field Service Ver. 1.0 Sep. 2008 17. Jam display Troubleshooting 17. Jam display 17.1 Misfeed display • When a paper misfeed occurs, the printer shows the corresponding paper misfeed status by means of the Error indicator on the control panel or LCD display. A0FDF4E500DA Misfeed processing Display...

  • Page 367: Sensor Layout

    17. Jam display Field Service Ver. 1.0 Sep. 2008 17.2 Sensor layout • System equipped with a lower feeder unit A0FDF4C504DA Switchback sensor (PS30) Registration sensor (PS4) Exit sensor/1 (PS8) Media feed sensor (PS3) Media loop sensor (PS6) Exit sensor/2 (PS31) Duplex transport sensor (PS26)

  • Page 368: Solution

    Field Service Ver. 1.0 Sep. 2008 17. Jam display 17.3 Solution 17.3.1 Initial check items • When a paper misfeed occurs, first make checks of the following initial check items. Check item Action Does paper meet product specifications? • Change paper. •...

  • Page 369: Misfeed At Fusing Section

    17. Jam display Field Service Ver. 1.0 Sep. 2008 17.3.3 Misfeed at fusing section A. Detection timing Type Description The exit sensor/1 (PS8) is not unblocked even after the lapse of a given period of time after the paper has blocked the exit sensor/1 (PS8). Detection of misfeed at fusing The duplex transport sensor (PS26) is not unblocked even after the lapse of a...

  • Page 370: Misfeed At Transfer Section

    Field Service Ver. 1.0 Sep. 2008 17. Jam display 17.3.4 Misfeed at transfer section A. Detection timing Type Description The registration sensor (PS4) is not blocked even after the lapse of a given period of time after the paper has unblocked PS4. Detection of The paper does not block the exit sensor/1 (PS8) even after the lapse of a given misfeed at transfer...

  • Page 371: Misfeed At Duplex Paper Feed Section

    17. Jam display Field Service Ver. 1.0 Sep. 2008 17.3.5 Misfeed at duplex paper feed section A. Detection timing Type Description Detection of mis- The paper does not unblock the registration sensor (PS4) even after the lapse of a feed at duplex given period of time after the paper feed sequence has been started at the duplex paper feed section option.

  • Page 372: Misfeed At Duplex Paper Transport Section

    Field Service Ver. 1.0 Sep. 2008 17. Jam display 17.3.6 Misfeed at duplex paper transport section A. Detection timing Type Description The duplex transport sensor (PS26) is not blocked even after the lapse of a given Detection of mis- period of time after the paper has unblocked PS26. feed at duplex paper transport The registration sensor (PS4) is not unblocked even after the lapse of a given...

  • Page 373: Misfeed At Tray1 Paper Feed Section

    17. Jam display Field Service Ver. 1.0 Sep. 2008 17.3.7 Misfeed at tray1 paper feed section A. Detection timing Type Description Detection of tray 1 The paper does not unblock the registration sensor (PS4) even after the lapse of a paper feed section given period of time after the tray1 media feed clutch (CL2) is turned ON.

  • Page 374: Misfeed At Exit Section

    Field Service Ver. 1.0 Sep. 2008 17. Jam display 17.3.9 Misfeed at exit section A. Detection timing Type Description Detection of • The exit sensor/2 (PS31) is not unblocked even after the lapse of a given period misfeed at exit of time after the paper has blocked PS31.

  • Page 375: Malfunction Code

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.1 Trouble codes (service call) • The printer’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code and maintenance call mark on the control panel.
  • Page 376 Field Service Ver. 1.0 Sep. 2008 18. Malfunction code Display message Misfeed location Detection timing • The fusing fan motor does not rotate evenly even after the lapse of a given period of time while it is being started. Fusing fan motor 0046 malfunction •...
  • Page 377 • An undefined malfunction occurs in the engine sec- 13F0 tion (PRCB, etc.). 3C00 Trouble related to • Contact the responsible people of KONICA MINOLTA security when not returning in power switch OFF/ON. 3C10 Engine flash ROM • Flash ROM writing is found faulty during a check.
  • Page 378 Field Service Ver. 1.0 Sep. 2008 18. Malfunction code Display message Misfeed location Detection timing • Contact the responsible people of KONICA MINOLTA CF01 BB error before taking some countermeasures. • A low motor lock signal is not detected even after the...

  • Page 379: Resetting A Malfunction

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 Display message Misfeed location Detection timing • Range for user space is full during access to the hard C051 HDD full error disk kit. Compact flash • When correct access to the compact flash card is C052 access error failed during access.

  • Page 380: Solution

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3 Solution 18.3.1 0010: Color PC drum motor malfunction Relevant electrical parts Color PC drum motor (M2) Print control board (PRCB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M2 connector for proper connec-...

  • Page 381: 0018: K Developing Motor Malfunction

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.3 0018: K developing motor malfunction Relevant electrical parts K developing motor (M5) Print control board (PRCB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M5 connector for proper connec- ⎯...

  • Page 382: 0045: Defogger Fan Motor Malfunction

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3.5 0045: Defogger fan motor malfunction Relevant electrical parts Defogger fan motor (FM5) MFP board/1 (MFPB/1) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM5 connector for proper con- ⎯...

  • Page 383: Ozone Ventilation Fan Motor Malfunction

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.8 004C: Ozone ventilation fan motor malfunction Relevant electrical parts Ozone ventilation fan motor (FM3) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM3 connector for proper con- ⎯...

  • Page 384: 0060: Fusing Motor Malfunction

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3.10 0060: Fusing motor malfunction Relevant electrical parts Fusing motor (M4) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M4 connector for proper connec- ⎯...

  • Page 385: 0096: 1St Image Transfer Pressure/Retraction Failure

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.12 0096: 1st image transfer pressure/retraction failure Relevant electrical parts 1st image transfer retraction position sensor (PS9) Print control board (PRCB) 1st image transfer pressure/retraction clutch (CL4) Transport motor (M3) WIRING DIAGRAM Step Action Location (electri-...

  • Page 386: 0310: Laser Malfunction

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3.14 0310: Laser malfunction Relevant electrical parts PH unit Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯ ⎯...

  • Page 387: 0F52: Toner Level Sensor /Y Malfunction

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.21 0F52: Toner level sensor /Y malfunction 18.3.22 0F53: Toner level sensor /M malfunction 18.3.23 0F54: Toner level sensor /C malfunction 18.3.24 0F55: Toner level sensor /K malfunction Relevant electrical parts Toner level sensor board (TLSB) Print control board (PRCB) WIRING DIAGRAM...

  • Page 388: 13F0: Engine Control Failure

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3.27 13F0: Engine control failure Relevant electrical parts Print control board (PRCB) MFP board/1 (MFPB/1) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯...

  • Page 389: 14A3: Ir Lamp Malfunction

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.31 14A3: IR lamp malfunction Relevant electrical parts Scanner unit MFP board/1 (MFPB/1) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the exposure lamp for lighting condi- tion when the power switch is turned ON ⎯...

  • Page 390: 3Fff: Flash Rom Write Error

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3.33 3FFF: Flash ROM write error Relevant electrical parts Print control board (PRCB) MFP board/1 (MFPB/1) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯...

  • Page 391: C002: Ram Error At Startup (Standard Memory) C003: Ram Error At Startup (Expanded Memory)

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.35 C002: RAM error at startup (standard memory) C003: RAM error at startup (expanded memory) Relevant electrical parts MFP board/2 (MFPB/2) Standard memory Expanded memory WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯...

  • Page 392: C025: Controller Rom Error (Configuration Information Error) C026: Controller Rom Error (Access Error) C027: Controller Rom Error (Data Error)

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3.37 C025: Controller ROM error (Configuration information error) C026: Controller ROM error (Access error) C027: Controller ROM error (Data error) Relevant electrical parts MFP board/2 (MFPB/2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯...

  • Page 393: C051: Hdd Full Error

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.39 C051: HDD full error Relevant electrical parts MFP board/2 (MFPB/2) Hard disk kit WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Delete the job hold in [PS/PCL PRINT] - ⎯...

  • Page 394: C053: Compact Flash Full Error

    Field Service Ver. 1.0 Sep. 2008 18. Malfunction code 18.3.41 C053: Compact flash full error Relevant electrical parts MFP board/2 (MFPB/2) Compact flash card WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Delete the job hold in [PS/PCL PRINT] - ⎯...

  • Page 395: Ffff: Interface Communication Error

    18. Malfunction code Field Service Ver. 1.0 Sep. 2008 18.3.43 FFFF: Interface communication error Relevant electrical parts MFP board/2 (MFPB/2) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Check the MFPB/1 connector for proper ⎯...

  • Page 396: Power Supply Troubles

    Field Service Ver. 1.0 Sep. 2008 19. Power supply troubles 19. Power supply troubles 19.1 Machine is not energized at all (DCPU operation check) Relevant electrical parts Main power switch (SW1) DC power supply (DCPU) Print control board (PRCB) Location (electri- Step Check item Result...

  • Page 397: Fusing Heaters Do Not Operate

    19. Power supply troubles Field Service Ver. 1.0 Sep. 2008 19.3 Fusing heaters do not operate Relevant electrical parts Front door switch (SW2) DC power supply (DCPU) Right door switch (SW3) Fuser unit Location (electri- Step Check item Result Action cal component) Is the power source voltage being applied Check wiring from...

  • Page 398: Image Quality Problems

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20. Image quality problems 20.1 Printer system NOTE • Typical faulty image samples shown in the following are all printed with A4S set- ting. 20.1.1 White lines/bands, colored lines/bands in sub scan direction A.

  • Page 399: White Lines/Bands, Colored Lines/Bands In Main Scan Direction

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.2 White lines/bands, colored lines/bands in main scan direction A. Typical faulty images white bands in colored lines in colored bands in white lines in main scan direction main scan direction main scan direction main scan direction A0CRF4C504DA...

  • Page 400: Uneven Density In Sub Scan Direction

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.3 Uneven density in sub scan direction A. Typical faulty images A0CRF4C505DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Imaging unit Is the outside dirty?

  • Page 401: Uneven Density In Main Scan Direction

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.4 Uneven density in main scan direction A. Typical faulty images A0CRF4C506DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Imaging unit Is the outside dirty?

  • Page 402: Low Image Density

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.5 Low image density A. Typical faulty images A0CRF4C507DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Is the outside dirty? Clean. PH unit Is the window surface dirty? Clean.

  • Page 403: Gradation Reproduction Failure

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.6 Gradation reproduction failure A. Typical faulty images A0CRF4C508DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Is the outside dirty? Clean. PH unit Is the window surface dirty? Clean.

  • Page 404: Foggy Background

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.7 Foggy background A. Typical faulty images A0CRF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Is the outside dirty? Clean.

  • Page 405: Poor Color Reproduction

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.8 Poor color reproduction A. Typical faulty images A0CRF4C510DA B. Troubleshooting procedure Step Section Check item Result Action Change the paper with paper that Paper Is the paper damp? has just been unwrapped. Transfer belt unit Is the terminal dirty? Clean.

  • Page 406: Void Areas, White Spots

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.9 Void areas, white spots A. Typical faulty images void areas white spots A0CRF4C511DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Imaging unit Is the outside dirty?

  • Page 407: Colored Spots

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.10 Colored spots A. Typical faulty images colored spots A0CRF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Are the spots in a single color? Change the imaging unit. Imaging unit Are there scratches or lines evi- Change the imaging unit.

  • Page 408: Blurred Image

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.11 Blurred image A. Typical faulty images blurred image A0CRF4C513DA B. Troubleshooting procedure Step Section Check item Result Action PH unit Is the window surface dirty? Clean. Imaging unit Is the outside dirty? Clean.

  • Page 409: Blank Copy, Black Copy

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.12 Blank copy, black copy A. Typical faulty images blank print black print A0CRF4C514DA B. Troubleshooting procedure Step Section Check item Result Action Check the PH unit connector for Image check Does a blank print occur? proper connection.

  • Page 410: Incorrect Color Image Registration

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.13 Incorrect color image registration A. Typical faulty images A0CRF4C515DA B. Troubleshooting procedure Step Section Check item Result Action Is the transfer belt dirty with fin- gerprints, oil, or other foreign mat- Clean.

  • Page 411: Poor Fusing Performance, Offset

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.14 Poor fusing performance, offset A. Typical faulty images poor fusing performance offset A0CRF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Does the paper being used con- Paper Change the paper.

  • Page 412: Brush Effect

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.15 Brush effect A. Typical faulty images brush effect A0CRF4C517DA B. Troubleshooting procedure Step Section Check item Result Action Change the paper with paper that Is the paper damp? has just been unwrapped. Paper Does the paper being used con- Change the paper.

  • Page 413: Back Marking

    20. Image quality problems Field Service Ver. 1.0 Sep. 2008 20.1.16 Back marking A. Typical faulty images A0CRF4C518DA B. Troubleshooting procedure Step Section Check item Result Action Is there a foreign matter on the Paper path Remove the foreign matter. paper path? Is the fusing entrance guide plate Clean or change.

  • Page 414: Uneven Pitch

    Field Service Ver. 1.0 Sep. 2008 20. Image quality problems 20.1.17 Uneven pitch A. Typical faulty images A0CRF4C519DA B. Troubleshooting procedure Step Section Check item Result Action Is the toner cartridge for each Toner cartridge color of toner installed in posi- Reinstall.

  • Page 415: Fax Error

    21. FAX error Field Service Ver. 1.0 Sep. 2008 21. FAX error 21.1 Communication error CAUTION _ _ _ _ _ _ _ _ _ _ _ _ _ COMMUNICATION ERROR(####) ( PRESS ANY KEY ) A00FF4E001DA 21.2 Outline • Error caused by a problem of communication functioning. Five possible causes of errors are: 1.

  • Page 416: Error Occurring During Transmission

    Field Service Ver. 1.0 Sep. 2008 21. FAX error 21.3 Error occurring during transmission • The transmission error before “Phase-B” performs redial according to the redial interval of each country and the number of times. The transmission error after “Phase-C” performs redial only one time. Transmission is canceled when an error occurs again.

  • Page 417: Error Code

    21. FAX error Field Service Ver. 1.0 Sep. 2008 21.4 Error code 21.4.1 Reception Code Possible Causes of Error. 0001 Manual receive mode, nothing G3 signal received within 35 sec. 0003 Received DIS after sending DIS signal. 0004 Received DCN after sending DTC signal. 0006 Detect busy tone within receiving phase B.
  • Page 418 Field Service Ver. 1.0 Sep. 2008 21. FAX error Code Possible Causes of Error. 0047 Can not receive correct signal after sending ERR signal. 0048 Can not receive correct signal after receive PPS_PRI_Q or PRI_Q, EOR_PRI_Q. 0049 Can not receive correct signal after sending PIP/PIN signal within 13 sec. Line energy over threshold last 60 sec.

  • Page 419: Transmission

    21. FAX error Field Service Ver. 1.0 Sep. 2008 21.4.2 Transmission Code Possible Causes of Error. 0080 Can not detect any G3 signal within 35 sec. specified by ITU-T in phase B. 0081 Received DTC signal in transmission phase. 0082 Transmitting unit receives a signal other than DIS or DTC and DCN in phase B.
  • Page 420 Field Service Ver. 1.0 Sep. 2008 21. FAX error Code Possible Causes of Error. 00BC Modem can not ready within 10 seconds after entering primary channel in V.34. 00BD Can not detect correct V.21 or JM signal after detected FSK frequency. 00BE Remote side no document to be polled after V8 handshaking.
  • Page 421 21. FAX error Field Service Ver. 1.0 Sep. 2008 Code Possible Causes of Error. 00EE At phase-D, transmitting units out EOR_NULL 3 times consecutively but receive no answer. 00EF Received incorrect response after sending EOR_NULL. 00F0 Can not receive any response procedure after sending EOR_NULL. 00F1 At phase-D, transmitting units out EOR_MPS 3 times consecutively but receive no answer.

  • Page 422: Scan Error

    Field Service Ver. 1.0 Sep. 2008 22. Scan error 22. Scan error Code Display Content CANNOT CONNECT 0100 SMTP Server CANNOT CONNECT 0101 POP3 Server • While the scanned document was being sent in Scan CANNOT CONNECT 0102 mode, a connection with the specified server could not be DNS Server established.
  • Page 423 22. Scan error Field Service Ver. 1.0 Sep. 2008 Blank Page...

  • Page 424: Appendix

    Field Service Ver. 1.0 Sep. 2008 23. Parts layout drawing Appendix 23. Parts layout drawing 23.1 Main body A0FDF5C502DA [1] Original cover sensor (RS100) [5] Exposure unit [2] Operation board (OB) [6] Scanner motor (M100) [3] Speaker (SP1) [7] Relay board (REYB) [4] Main power switch (SW1)
  • Page 425 23. Parts layout drawing Field Service Ver. 1.0 Sep. 2008 [18] [17] [16] [15] [14] [13] [12] [11] [10] A0FDF5C505DA [1] Print control board (PRCB) [10] Exit sensor/2 (PS31) [2] Switchback sensor (PS30) [11] High voltage unit/2 (HV2) [3] Duplex cooling fan motor (FM4) [12] MFP board/1 (MFPB/1) [4] DC power supply (DCPU) [13] MFP board/2 (MFPB/2)
  • Page 426 Field Service Ver. 1.0 Sep. 2008 23. Parts layout drawing [32] [31] [30] [28] [29] [27] [26] [25] [24] [10] [23] [11] [12] [22] [13] [14] [15] [21] [19] [16] [18] [20] [17] A0FDF5C501DA [1] Fusing motor (M4) [17] Tray2 media empty sensor (PS1) [2] Duplex transport roller clutch (CL13) [18] Ozone ventilation fan motor (FM3) [3] Tray1 media feed clutch (CL2)

  • Page 427: Auto Document Feeder Unit

    23. Parts layout drawing Field Service Ver. 1.0 Sep. 2008 23.2 Auto Document Feeder Unit A0FDF5C503DA Top cover sensor (PS1) Relay board/1 (REYB1) Transport motor (M1) Relay board/2 (REYB2) DF control board (DFCB) Feed clutch (CL1) Retraction solenoid (SD1)

  • Page 428: Lower Feeder Unit (Option)

    Field Service Ver. 1.0 Sep. 2008 23. Parts layout drawing 23.3 Lower feeder unit (option) A00FF5C504DA Right door sensor (PS5) Media size switch (SW1) Media feed sensor (PS3) PC control board (PCCB) Media empty sensor (PS1) Media feed clutch (CL1) Transport motor (M1)

  • Page 429: Connector Layout Drawing

    24. Connector layout drawing Field Service Ver. 1.0 Sep. 2008 24. Connector layout drawing Description ➀ Number of Pin Possible to confirm by removing external cover. Not possible to confirm by removing external cover. [16] [14] [13] [15] [12] [11] [10] A0FDF5C504DA CN No.
  • Page 430 Field Service Ver. 1.0 Sep. 2008 24. Connector layout drawing A00FF5C501DA CN No. Location CN No. Location CN25 CN29...
  • Page 431 24. Connector layout drawing Field Service Ver. 1.0 Sep. 2008 Blank Page...
  • Page 432 SERVICE MANUAL FIELD SERVICE 2008.09 Ver. 1.0...
  • Page 433 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 434 Field Service Ver. 1.0 Sep. 2008 CONTENTS Auto Document Feeder Unit Outline Product Specifications..................... 1 Maintenance Periodic check ......................3 Maintenance procedure (Periodic parts check) ............ 3 Other ........................4 Disassembly/Adjustment prohibited items ............4 Disassembly/Assembly/Cleaning list (other parts)..........5 3.2.1 Disassembly/Assembly parts list..............
  • Page 435 Field Service Ver. 1.0 Sep. 2008 5.2.4 ADF 2ND SUB ZOOM ................20 5.2.5 ADF 2ND MAIN REG.................. 21 5.2.6 ADF 2ND SUB REG ................... 22 5.2.7 ADF LOOP....................23 Troubleshooting Jam display ......................25 Misfeed display ....................25 6.1.1 Misfeed display resetting procedure ............
  • Page 436 Field Service Ver. 1.0 Sep. 2008 1. Product Specifications Outline Product Specifications A. Type Name Automatic Document Feeder Installation Inserted at upper-rear side of main body Document alignment Center Document loading Face up B. Functions Modes 1-Sided Mode / 2-Sided Mode C.
  • Page 437 1. Product Specifications Field Service Ver. 1.0 Sep. 2008 F. Paper feed not guaranteed originals • If fed, paper feed will be possible to some extent but trouble occurrence will be possible. Type of original Possible trouble Sheets lightly curled (Curled amount: 10 - 15 mm) Dog-eared, exit failure Heat sensitive paper Edge folded, exit failure, transport failure...

  • Page 438: Periodic Check

    Field Service Ver. 1.0 Sep. 2008 2. Periodic check Maintenance Periodic check Maintenance procedure (Periodic parts check) • Periodically replaced parts are not employed.
  • Page 439 3. Other Field Service Ver. 1.0 Sep. 2008 Other Disassembly/Adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.
  • Page 440 Field Service Ver. 1.0 Sep. 2008 3. Other Disassembly/Assembly/Cleaning list (other parts) 3.2.1 Disassembly/Assembly parts list Section Part name Ref.Page Paper feed roller Rollers Pick-up roller Unit Auto Document Feeder Unit Top cover P.10 Exterior parts ADF cover P.10 Document feeder tray P.11 Board and etc DF control board (DFCB)
  • Page 441 3. Other Field Service Ver. 1.0 Sep. 2008 Disassembly/Assembly procedure 3.3.1 Paper feed roller 1. Open the top cover. 2. Remove the top cover. See P.10 3. Remove the spring [1], and remove the lock lever assy [2]. A0FDF2C070DA 4. Remove the two screws [1] to free the feed clutch [2].
  • Page 442 Field Service Ver. 1.0 Sep. 2008 3. Other 6. Remove the shaft [1] and the pick- up/paper feed roller assy [2]. 7. Remove the paper feed roller [3]. A0FDF2C073DA 3.3.2 Pick-up roller 1. Open the top cover. 2. Remove the top cover. See P.10 3.
  • Page 443 3. Other Field Service Ver. 1.0 Sep. 2008 5. Remove the screw [1] and spring [2]. A0FDF2C072DA 6. Remove the shaft [1] and the pick- up/paper feed roller assy [2]. A0FDF2C074DA 7. Remove two stoppers [1] and two E- rings [2]. 8.
  • Page 444 Field Service Ver. 1.0 Sep. 2008 3. Other 3.3.3 Auto Document Feeder Unit 1. Open the auto document feeder unit. 2. Unhook the tab [1], and remove the connector cover [2]. A0FDF2C076DA 3. Disconnect two connectors [1]. A0FDF2C077DA 4. Following the order of the arrows shown, remove the automatic docu- ment feeder unit [1].
  • Page 445 3. Other Field Service Ver. 1.0 Sep. 2008 3.3.4 Top cover 1. Open the top cover. 2. Remove three screws [1], and remove the top cover [2]. A0FDF2C079DA 3.3.5 ADF cover 1. Remove the auto document feeder unit. See P.9 2.
  • Page 446 Field Service Ver. 1.0 Sep. 2008 3. Other 5. Unhook two tabs [1], and remove the ADF cover [2]. A0FDF2C082DA 3.3.6 Document feeder tray 1. Remove the ADF cover. See P.10 2. Remove two screws [1] and the doc- ument feeder tray [2]. A0FDF2C083DA 3.3.7 DF control board (DFCB)
  • Page 447 3. Other Field Service Ver. 1.0 Sep. 2008 3.3.8 Transport motor (M1) 1. Remove the ADF cover. See P.10 2. Disconnect the connector (PA7) [1] from the DF control board. A0FDF2C085DA 3. Remove two screws [1] and spring [2], and remove the transport motor [3].

  • Page 448: Adjustment/Setting

    Field Service Ver. 1.0 Sep. 2008 3. Other 3. Pushing the tab [1] in the direction of the arrow to unhook it, remove the lever [3] from the retraction solenoid [2]. 4. Remove two screws [4], and remove the retraction solenoid [2]. A0FDF2C088DA 3.3.10 Separator pad...
  • Page 449 3. Other Field Service Ver. 1.0 Sep. 2008 Cleaning procedure NOTE • The alcohol described in the cleaning procedure is isopropyl alcohol. 3.4.1 Paper feed roller / pick-up roller 1. Open the top cover. 2. Wipe the paper feed roller [1] and pick-up roller [2] clean of dirt using a soft cloth dampened with alcohol.
  • Page 450 Field Service Ver. 1.0 Sep. 2008 4. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.
  • Page 451 5. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 SERVICE MODE SERVICE MODE entry procedure NOTE • Ensure appropriate security for the Service Mode entry procedure. It should NEVER be given to any unauthorized person. A. Procedure 1. On the initial screen, press the Select key to call [PAPER SELECT] to the screen. 2.
  • Page 452 Field Service Ver. 1.0 Sep. 2008 5. SERVICE MODE ADJUST 5.2.1 ADF 1ST SUB ZOOM • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning zoom ratio in the sub-scanning direction (1-side) when using the Automatic Document Feeder.
  • Page 453 5. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 5.2.2 ADF 1ST MAIN REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the main scanning direction (1-side) when using the Automatic Document Feeder.
  • Page 454 Field Service Ver. 1.0 Sep. 2008 5. SERVICE MODE 5.2.3 ADF 1ST SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the sub-scanning direction (1-side) when using the Automatic Document Feeder.

  • Page 455: Adf 2Nd Sub Zoom

    5. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 5.2.4 ADF 2ND SUB ZOOM • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning zoom ratio in the sub-scanning direction (2-side) when using the Automatic Document Feeder.

  • Page 456: Adf 2Nd Main Reg

    Field Service Ver. 1.0 Sep. 2008 5. SERVICE MODE 5.2.5 ADF 2ND MAIN REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the main scanning direction (2-side) when using the Automatic Document Feeder.

  • Page 457: Adf 2Nd Sub Reg

    5. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 5.2.6 ADF 2ND SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the sub-scanning direction (2-side) when using the Automatic Document Feeder.

  • Page 458: Adf Loop

    Field Service Ver. 1.0 Sep. 2008 5. SERVICE MODE 5.2.7 ADF LOOP Function • To adjust the length of the loop to be formed in paper before the registration rollers. • When an original misfeed or skew occurs. Adjustment • The loop value increases by the entered + value and decreases by the entered - value. Instructions •...
  • Page 459 5. SERVICE MODE Field Service Ver. 1.0 Sep. 2008 Blank Page...

  • Page 460: Troubleshooting

    Field Service Ver. 1.0 Sep. 2008 6. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, the printer shows the corresponding media misfeed sta- tus by means of the Error indicator on the control panel or LCD display. A0FDF4E503DA Misfeed processing Display...

  • Page 461: Sensor Layout

    6. Jam display Field Service Ver. 1.0 Sep. 2008 Sensor layout A0FDF4C505DA Media feed sensor (on REYB1) Exit sensor (on REYB2) Registration sensor (on REYB2)

  • Page 462: Solution

    Field Service Ver. 1.0 Sep. 2008 6. Jam display Solution 6.3.1 Initial check items • When a media misfeed occurs, check the following: Check item Action Does the media meet product specifications? Change the media. Change the media. Is the media curled, wavy, or damp. Instruct the user in correct media storage.

  • Page 463: Misfeed At The Document Feeding Section

    6. Jam display Field Service Ver. 1.0 Sep. 2008 6.3.2 Misfeed at the document feeding section A. Detection timing Type Description Detection of mis- feed at the docu- The media feed sensor (on REYB1) is not unblocked even after the lapse of a pre- ment feeding determined period of time after the transport motor (M1) has been energized.

  • Page 464: Misfeed At The Document Transport Section

    Field Service Ver. 1.0 Sep. 2008 6. Jam display 6.3.3 Misfeed at the document transport section A. Detection timing Type Description Detection of mis- The registration sensor (on REYB2) is not blocked even after the lapse of a prede- feed at the docu- termined period of time after the media feed sensor (on REYB1) has been ment transport unblocked.

  • Page 465: Misfeed At The Document Exit Section

    6. Jam display Field Service Ver. 1.0 Sep. 2008 6.3.4 Misfeed at the document exit section A. Detection timing Type Description Detection of mis- The exit sensor (on REYB2) is not unblocked even after the lapse of a predeter- feed at the docu- mined period of time after the exit sensor (on REYB2) has been blocked.
  • Page 466 SERVICE MANUAL FIELD SERVICE 2008.09 Ver. 1.0...
  • Page 467 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 468 Field Service Ver. 1.0 Sep. 2008 CONTENTS Lower Feeder Unit Outline Product specifications ..................... 1 Maintenance Periodic check ......................3 Maintenance procedure (periodic parts check) ............ 3 2.1.1 Replacing the feed roller ................3 Other ........................4 Disassembly/adjustment prohibited items ............4 Disassembly/assembly list (other parts) ...............
  • Page 469 Field Service Ver. 1.0 Sep. 2008 Blank Page...
  • Page 470 Field Service Ver. 1.0 Sep. 2008 1. Product specifications Outline Product specifications A. Type Name Add-on 500-sheet media feed cassette Type Front-loading type Installation Desk type Media feeding system Media separation by a small-diameter roller with torque limiter Document alignment Center B.
  • Page 471 1. Product specifications Field Service Ver. 1.0 Sep. 2008 Blank Page...
  • Page 472 Field Service Ver. 1.0 Sep. 2008 2. Periodic check Maintenance Periodic check Maintenance procedure (periodic parts check) 2.1.1 Replacing the feed roller A. Periodically replaced parts/cycle • Feed roller: Every 300,000 prints B. Procedure 1. Slide out tray 1. 2. Lock the media lift plate. 3.
  • Page 473 3. Other Field Service Ver. 1.0 Sep. 2008 Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.
  • Page 474 Field Service Ver. 1.0 Sep. 2008 3. Other Disassembly/assembly list (other parts) A. Disassembly/assembly parts list Section Part name Ref. page Exterior parts Tray Board and etc. PC control board (PCCB) Media feed clutch (CL1) Others Transport motor (M1) P.10 B.
  • Page 475 3. Other Field Service Ver. 1.0 Sep. 2008 Disassembly/assembly procedure 3.3.1 Tray 1. Slide out the tray [1]. 2. Remove two screws [2], and remove the stopper [3]. 3. Pressing the tab [4], remove the tray [1]. A00TF2C003DA 3.3.2 PC control board (PCCB) 1.
  • Page 476 Field Service Ver. 1.0 Sep. 2008 3. Other 6. Slightly raise the PC control board protective cover [1] and, at the same time, disconnect the connector [3] from the PC control board [2]. 7. Remove the PC control board pro- tective cover [1].
  • Page 477 3. Other Field Service Ver. 1.0 Sep. 2008 3.3.3 Media feed clutch (CL1) 1. Remove the lower feeder unit from the machine. 2. Slide out the tray. 3. Open the lower feeder unit right door [1]. 4. Remove the screw [2], and remove the gear cover [3].
  • Page 478 Field Service Ver. 1.0 Sep. 2008 3. Other 8. Disconnect three connectors [1], and remove the harness from two wire saddles [2]. A00TF2C009DA 9. Remove four screws [1], and remove the media feed drive assy [2]. A00TF2C010DA 10. Remove two screws [1], remove the C-ring [2] and bearing [3], and remove the media feed clutch [4].
  • Page 479 3. Other Field Service Ver. 1.0 Sep. 2008 NOTE • When reinstalling the media feed clutch, make sure that the protru- sion [1] on the media feed clutch fits into the locking slot [2]. 4537F2C011DA 3.3.4 Transport motor (M1) 1. Remove the media feed drive assy and media feed clutch. See P.8 2.
  • Page 480 Field Service Ver. 1.0 Sep. 2008 3. Other Cleaning procedure NOTE • The alcohol used in this cleaning procedure is isopropyl alcohol. 3.4.1 Feed roller 1. Open the lower feeder unit right door. 2. Wipe the feed roller [1] clean of dirt using a cleaning pad dampened with alcohol.
  • Page 481 3. Other Field Service Ver. 1.0 Sep. 2008 Blank Page...
  • Page 482 Field Service Ver. 1.0 Sep. 2008 4. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.

  • Page 483: Mechanical Adjustment

    5. Mechanical adjustment Field Service Ver. 1.0 Sep. 2008 Mechanical adjustment Registration adjustment This adjustment must be made if: • The printed image deviates in the CD direction. 1. Remove the tray. See P.6 2. Loosen two screws [1]. A00TF3C500DA 3.
  • Page 484 Field Service Ver. 1.0 Sep. 2008 6. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, a message is displayed on the control panel. A0FDF4E502DA Misfeed clearing loca- Display Misfeed location Ref. page tion • Tray 3 media feed section Tray 3 P.18 VERTICAL TRANS JAM...
  • Page 485 6. Jam display Field Service Ver. 1.0 Sep. 2008 Sensor layout • For a system equipped with a lower feeder unit. A0FDF4C506DA Registration sensor (PS4) Media feed sensor (PS3)
  • Page 486 Field Service Ver. 1.0 Sep. 2008 6. Jam display Solution 6.4.1 Initial check items • When a media misfeed occurs, first check the following initial check items. Check Item Action Does the media meet product specifications? Change the media. Change the media. Is the media curled, wavy, or damp.
  • Page 487 6. Jam display Field Service Ver. 1.0 Sep. 2008 6.4.2 Misfeed at the tray 3 media feed section A. Detection timing Type Description Detection of mis- The media does not block the media feed sensor (PS3) even after the lapse of a feed at tray 3 media given period of time after the media feed clutch (CL1) has turned ON.
  • Page 488 Action Control Signal (Electrical Compo- nent) ⎯ ⎯ Initial check items PS3 sensor check PCCB PJ5-6 (ON) bizhub C20 PS4 sensor check PRCB PJ15-3 (ON) C to D-5 M1 operation check PCCB PJ3-1 to 4 ⎯ ⎯ Change PCCB. ⎯...
  • Page 489 6. Jam display Field Service Ver. 1.0 Sep. 2008 Blank Page...
  • Page 490 C20 Overall wiring diagram TLSB Toner level sensor board TEM/ PS30 PS31 PS32 PS24 CL11 CL12 CL13 PS26 PS10 PS21 PS22 PH unit Fusing unit PS11 IDCSB/F IDCSB/R HUMS 3 2 1 3 2 1 3 2 1 3 2 1...
  • Page 491 C20 Overall wiring diagram 1/2 TEM/ PS30 PS31 PS32 PS24 CL11 CL12 CL13 PS26 PS10 PS21 PS22 HUMS 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1...
  • Page 492 C20 Overall wiring diagram 2/2 TLSB Toner level sensor board PH unit Fusing unit PS11 IDCSB/F IDCSB/R 4 3 2 17-I To CN14 To PJ23 4 3 2 4 3 2 4 3 2 5 6 7 8 9 10...
  • Page 493 Lower feeder unit Overall wiring diagram From the main body/ lower feeder unit 1 2 3 1 2 3 5 6 7 8 9 10 11 11 10 7 6 5 DESCRIPTION PCCB PC control board 20-L DESTINATION LOCATION CLOSED END CONNECTORS EXTRA LARGE CLOSED END CONNECTORS LARGE...
  • Page 494 Auto document feeder unit Overall wiring diagram REYB2 REYB1 Relay board/2 Relay board/1 P101 P201 1 2 3 3 2 1 4 3 2 DESCRIPTION 20-L DFCB DF control board DESTINATION LOCATION CLOSED END CONNECTORS EXTRA LARGE CLOSED END CONNECTORS LARGE CLOSED END CONNECTORS MEDIUM...
  • Page 495 © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Printed in Japan Printed in Japan Use of this manual should be strictly supervised to Use of this manual should be strictly supervised to DDA0FD-C-FE1 DDA0FD-C-FE1 avoid disclosure of confidential information.

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