AT&T TL96371 User Manual page 139

Appendix
Troubleshooting
My handset does not ring when I receive a call.
• Make sure that the ringer is not turned off. Refer to Ringer volume on
page 31 in this user's manual.
• Make sure the telephone line cord is plugged securely into the telephone
base and the telephone jack. Make sure the power cord is securely
plugged in.
• The handset may be too far from the telephone base.
• Charge the battery in the handset for at least 16 hours. For optimum daily
performance, return the handset to the charger when not in use.
• You may have too many extension phones on your telephone line to
allow all of them to ring simultaneously. Try unplugging some of the
other phones.
• The layout of your home or office might be limiting the operating range.
Try moving the telephone base to another location, preferably to a
higher location.
• Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other phones in your home are having the same
problem, the problem is in your wiring or telephone service. Contact your
telephone service provider (charges may apply).
• Test a working phone at the phone jack. If the other phone has the same
problem, the problem is the phone jack. Contact your telephone service
provider (charges may apply).
• Other electronic products such as HAM radios and other DECT phones,
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
• Completely remove the battery. Replace the battery and place the handset
in the telephone base. Wait for the handset to reestablish its connection
with the telephone base. Allow up to one minute for this to take place.
• Your line cord might be defective. Try installing a new line cord.
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