Troubleshooting
Action
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Step 2
Resend the print job.
Does the toner still rub off?
Uneven print density
Action
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
MS312 print quality problem
Characters have jagged or uneven edges
Yes
No
Go to step 2.
Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Contact
customer
The problem is solved.
support.
Yes
No
Contact
customer
The problem is solved.
support.
202