Table of Contents
Advertisement
REFERENCE
EN
Troubleshooting
Q: I can't login to or unlock the DVR - it says my password
is wrong.
A: The default username/password combination for the
DVR is "admin" with the password "12345". If that doesn't
work (and you haven't set a password of your own that
you've forgotten) then something strange has happened -
contact Swann technical support (contact details are on the
rear cover).
Q: The DVR will boot up and show live images, but there are
no menus being displayed. Why?
A: There might be a fault with one (or more) of the hard
drives installed in the DVR. Before the menu system is
displayed, the DVR attempts to detect what drives are
connected. If there is an ambiguous signal preventing the
DVR from ascertaining whether there is a drive connected
or not, then it will keep looking and waiting for the drive to
respond.
If you've just installed a new drive, disconnect it and see if
that fixes the problem. You can also try disconnecting one
drive at a time to see if that one is the culprit.
Q: How do I eliminate false-triggers on my motion
detection?
A: There's no guaranteed way to eliminate false triggers,
but - in the majority of cases - you can fine-tune the DVR's
motion detection settings to reduce the number of false
triggers you're likely to get. (See "Camera Management:
Motion" on page 47 for more detailed information about
setting motion detection.)
1. Mask any redundant movement. This includes obvious
things like trees blowing in the wind, roads with cars passing
and so forth. Some less obvious things which might cause
false triggers include: the "flickering" of screens, monitors
or fluorescent lights, reflections of movement in windows/
mirrors and so on, lights which are often turned on or off,
shadows passing and so on. We can't possibly imagine what
you're going to find in your unique circumstances, so we
encourage you to experiment.
58
2. Fine-tune your sensitivity. There's no substitute for getting
a volunteer to play the part of intruder and experimenting.
Some cameras are just more "touchy" than others; some
lighting conditions are harder to get the settings "right" for.
Q: I'm getting too many email alerts from the DVR.
A: There are a few things that might help, depending what's
generating the email alerts. Here are a few possibilities:
•
The emails are for real events, however it is telling
me about it multiple times.
This indicates that the DVR is functioning properly, but
that the Interval setting for your email alerts is too low.
Increasing the Interval time will decrease the number of
email alerts the DVR sends.
•
The DVR sends email alerts when nothing seems to
be happening.
This suggests that there might be something amiss with
your Motion Detection settings, or with the configuration
of your sensors (if used).
The most likely explanation is that there is something
in view of your cameras which is moving, or causes the
illusion of movement. Have a look at "Camera Management:
Motion" on page 47 for some more information.
•
The DVR keeps reporting errors (such as Video Loss,
HDD Error or similar).
There seems to be a hardware or configuration fault with
the DVR. These are most often caused by a faulty (or simply
poorly connected) connection or cable. Check the integrity
of your cables and connections.
Advertisement
Table of Contents
