Ericsson Dialog 4422 User Manual
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Ericsson Dialog 4422 User Manual

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IP Telephone for MD110 and MX-ONE™ communication systems
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Dialog 4422 IP Office

User Guide

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  • Page 1: User Guide

    Dialog 4422 IP Office IP Telephone for MD110 and MX-ONE™ communication systems User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
  • Page 2 EN/LZT 103 71 R2B © Ericsson Enterprise AB 2004...

  • Page 3: Table Of Contents

    Absence Information (optional) ....... 54 Messages ............56 Group Features ..........61 Other Useful Features ........63 Settings ............67 Accessories ........... 79 Web Server ............ 83 Installation ............89 Troubleshooting ..........96 Glossary ............97 Index .............. 98 Dialog 4422 IP Office...

  • Page 4: Welcome

    Welcome Welcome Welcome to the user guide for the Dialog 4422 IP Office telephone in the Ericsson MD110 and Ericsson MX-ONE™ communication systems. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

  • Page 5: Declaration Of Conformity

    When this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use.

  • Page 6: Description

    Description Description Dialog 4422 IP Office...
  • Page 7 “Redial calls from the Call list” on page 33 and “Call List” on page 38. Conference To establish a conference. See section “Conference” on page 44. Transfer For transferring calls. See section “Transfer” on page 43. Dialog 4422 IP Office...
  • Page 8 DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http:// www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner. Mute a) To switch the microphone on or off during a call. See section “Mute”...
  • Page 9 Please note: The handset may attract and retain small metal objects in the earcap region. Pull-out leaf for easy guide (optional) See section “Pull-out leaf (optional)” on page 82. Power adapter connection See section “Start the Phone – Log On/Off” on page 20. Dialog 4422 IP Office...

  • Page 10: Lamp Indications

    The function is active or multiple Steady light represented line is busy. Ö Ô Slowly flashing lamp The line (or function) is put on hold. Ö Ô Rapidly flashing lamp An incoming call. Õ Ô Light with short breaks Ongoing call. Dialog 4422 IP Office...

  • Page 11: Tones And Signals

    Dial tone Special dial tone Ring tone or queue tone Busy tone Congestion tone Number unobtainable tone Call waiting tone or verification tone Intrusion tone Conference tone every 15 seconds (to all parties) On hold tone Dialog 4422 IP Office...

  • Page 12: Ring Signals

    Internal ring signal External ring signal Recall signal (Callback reminder) The Monitoring keys can be programmed with other ring options, see section “Change ring signal for a Monitoring key” on page 77. Dialog 4422 IP Office...

  • Page 13: Display Information

    Calling/Called name and number • Absence reason • Volume level bar During start and log on, when showing the Call list, or when the phone is in setting mode, the display is adapted to fit each situation. Dialog 4422 IP Office...

  • Page 14: Display Symbols

    Incoming call. Indicates an answered incoming call. Outgoing call. Indicates an outgoing call. Bar indicator. Indicates the shown part of the total list, and where that part is positioned in the total list. Dialog 4422 IP Office...
  • Page 15 Unanswered phone calls are indicated on the idle phone display. 1 Missed J Smith 3232 An activated Follow-me is also indicated on the idle phone display. FollowmeTo 3333 J Smith 3232 Smith (3232) has activated a Follow-me to 3333. Dialog 4422 IP Office...

  • Page 16: Outgoing Call

    If the called party’s phone is diverted, the Follow-me information and the answering extension name and number are shown. > is the Follow-me symbol. A Andersson >FollowMe B Brown 4260 The call to Andersson (3345) is directly diverted to Brown (4260). Dialog 4422 IP Office...

  • Page 17: Incoming Call

    If a diverting extension is calling, the diversion information and the calling party’s name and number (flashing) are shown. > is the Follow-me symbol. A Andersson >FollowMe 4260 B Brown Brown (4260) has called Andersson and the call is directly diverted to you. Dialog 4422 IP Office...
  • Page 18 * Only shown if there are no Function keys that can be programmed. ** Only shown if there are one or more Function keys that can be programmed. *** Only shown when Proxy Server is set to “Yes”. Dialog 4422 IP Office...

  • Page 19: Safety Instructions

    Supplier product number RES 141 312/1 20VA 230V/24V Toroid, Sweden HBP 90120 RES 141 314/1 20VA 230V/24V Toroid, Sweden HBP 90220 (for Great Britain, Hong Kong, Singapore) RES 141 315/1 20VA 120V/24V Jameco, USA AC2410F1 (model number ADU240100) Dialog 4422 IP Office...

  • Page 20: Start The Phone - Log On/Off

    See also option 3 in section “Log on” on page 23. * 1 1 * Note: The Free Seating function by using the procedure Authorization Code extension No. , is not applicable. Dialog 4422 IP Office...

  • Page 21: Start The Phone

    Speaker key. Now the display informs that the phone is connecting to the server and software is loading. This takes about 15 seconds. After a self test, the phone is ready for log on. Dialog 4422 IP Office...
  • Page 22 If a power failure does occur, the software must be downloaded again. í If you want to continue to use the previously stored setting: Press to use the current version of the software (=No). The log on menu is displayed. Dialog 4422 IP Office...
  • Page 23 See section “SOS calls (Emergency calls)” on page 31. The extension number that was used for the last log on is automatically shown. Â If the displayed number is your number: Press to log on. Dialog 4422 IP Office...
  • Page 24 Enter your password. Â (The Minus key is used to remove a wrong entry.) Press to log on. The display shows your name and extension number, and the phone is ready for use. Dialog 4422 IP Office...
  • Page 25 Press to log on. The display shows your name and extension number, and the phone is ready for use. Note: During the night, the phone is automatically logged off, and then logged on again with the default number. Dialog 4422 IP Office...

  • Page 26: Log Off

    If your phone has been programmed according to option 3, the following idle mode menu is displayed. 12:24 12 Sep 2004 Conference room 3000 Note: If your phone has been programmed according to option 2, it is not possible to log off. Dialog 4422 IP Office...

  • Page 27: Incoming Calls

    If you have an ongoing call (Line 1), the first call is put on hold. Note: You can change the ring signal for the Monitoring key, see section “Change ring signal for a Monitoring key” on page Dialog 4422 IP Office...
  • Page 28 On another extension You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension. Busy tone. Busy A Andersson 3345 Press. Note: France, press ; Sweden, press Dialog 4422 IP Office...
  • Page 29 Free on 2nd is not activated. í To answer the waiting call: Press to terminate the connected call. Ö Ô Your phone will ring to announce the waiting call. Line Press the flashing Line key to receive the new call. Dialog 4422 IP Office...

  • Page 30: Outgoing Calls

    Dial the digit or digits to get an external line. Dial tone. Note: The particular digit or digits used in your office, e.g. Dial the external number. í Replace the handset or press to end the call. Dialog 4422 IP Office...
  • Page 31 For SOS calls, dial 112 If the message is not shown on the log on display, you have to log on before you can make SOS calls. The number for SOS calls might vary between countries. Dialog 4422 IP Office...

  • Page 32: Individual External Line

    Lift the handset. Dial to repeat the stored number. The last external number is automatically redialed. * * 0 Note: Finland and Sweden, dial Dialog 4422 IP Office...

  • Page 33: Redial Calls From The Call List

    *42# Lift the handset. Dial and wait for a new dial tone. Dial the number. Instead of your name and number, the display on the called phone Anonymous shows Dialog 4422 IP Office...

  • Page 34: When You Receive A Busy Tone

    Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the handset when you are called back. The system calls the external number. Note: Only one Callback can be activated on a busy external line. Dialog 4422 IP Office...
  • Page 35 Note: The Call Waiting function might be blocked for use on your extension (programmed by your system administrator). If Call Waiting is not allowed, you will continue to receive a busy tone. Dialog 4422 IP Office...
  • Page 36 The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone. Dialog 4422 IP Office...

  • Page 37: Speed Dialing

    This Function key is preprogrammed by you. Dial by a Monitoring key u Ô The extension that is monitored can be called by pressing this key. Lift the handset and press the Monitoring key. This key is preprogrammed by your system administrator. Dialog 4422 IP Office...

  • Page 38: Call List

    Press to exit the Call list. í If you want to delete an entry when you are in the Call list: Press. Â Delete item? The question appears. Press to remove the shown entry from the Call list. Dialog 4422 IP Office...
  • Page 39 Missed call(s). Indicates missed but checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call you. Incoming call. Indicates an answered incoming call. Outgoing call. Indicates an outgoing call. Dialog 4422 IP Office...

  • Page 40: During Calls

    Note: You can adjust the volume, See section “Settings” on page 67. Mute É Press to switch the microphone on or off. When the lamp is on, the person on the line cannot hear what is being said in your room. Dialog 4422 IP Office...
  • Page 41 The key lamp flashes slowly and the display shows the call on hold. Ö Ô Note: If you replace the handset, the call is terminated. Line Press the flashing Line key again to resume the call. Dialog 4422 IP Office...
  • Page 42 Inquiry Press to put the first call on hold. Third party is connected. Note: You can also press Line 2 if you have initiated the í Inquiry on Line 2. Press to terminate the connected call. Dialog 4422 IP Office...
  • Page 43 Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialed extension is busy or Transfer is not allowed, your phone will ring again. Dialog 4422 IP Office...
  • Page 44 When the conference leader leaves the conference, the conference will continue with the other included parties. The conversation is changed back to a normal two party connection when there is only two parties left. Dialog 4422 IP Office...

  • Page 45: Call Forwarding

    Order from your own extension Dial and enter the answering position number. * 2 * Note: U.K., dial # í Press. #21# í Cancel from your own extension Dial and press. # 2 # Note: U.K., dial Dialog 4422 IP Office...
  • Page 46 Press and enter the answering position number. # í Press to redirect. Calls are diverted to the new answering position. #21* z Cancel from answering position Dial and enter your own extension number. # 2 * Note: U.K., dial # í Press. Dialog 4422 IP Office...
  • Page 47 Nothing happens when the key is pressed. *22# z Order Dial and enter the digit or digits to get an external line and enter the external number. # í Press. #22# Cancel Dial. í Press. Dialog 4422 IP Office...

  • Page 48: Personal Number

    Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information. Dialog 4422 IP Office...
  • Page 49 Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information. Dialog 4422 IP Office...
  • Page 50 Note: If a profile handling application is connected to your system, you can edit profiles via your Intranet. See separate instructions for the application. Dialog 4422 IP Office...
  • Page 51 If your system admits 1–5 personal profiles, design the different profiles to fit your most frequently used positions. Make sure you use as few answering positions as possible for each profile. Profile examples: – In office – At home – Traveling – Absent/not reachable Dialog 4422 IP Office...
  • Page 52 5234 Voice Mail * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 At home Search Type of telephone or Ring time order Answering position* Telephone number (seconds) External 222222 Mobile 0706666666 Voice Mail Dialog 4422 IP Office...

  • Page 53: Setting Form For Search Profiles

    Answering position* Telephone number (seconds) Profile 4 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Profile 5 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Dialog 4422 IP Office...

  • Page 54: Absence Information (Optional)

    If no return time or date is needed, this step can be skipped. # í The order in which the date is stated is system dependent. Press. The display shows the reason, and if entered, time or date of return. Dialog 4422 IP Office...
  • Page 55 Dial. Dial the extension number and press. Note: If the special dial tone is received, the Authorization Code for the other extension is required. Add the code and í press before pressing the Clear key. Press. Dialog 4422 IP Office...

  • Page 56: Messages

    Message Press. A call is initiated to the extension that requested Message Waiting. Note: After the call you have to cancel the message manually, see below. #31# Cancel MMW at your own extension Dial. í Press. Dialog 4422 IP Office...
  • Page 57 The display shows the identity of the computer and the number of messages stored for you. If you find that the notification of Message Waiting is intrusive or #91#* you want to shut off the notification: Dial. Acknowledgement tone. Dialog 4422 IP Office...
  • Page 58 To activate and deactivate your mailbox For all incoming calls: See section “Internal Follow-me” on page 45. Use the number to the Voice Mail system as the “answering position number”. Dialog 4422 IP Office...
  • Page 59 If you are asked to enter your security code (the used phone has a mailbox of its own): Press. Dial the mailbox number. (Normally the office extension number of the person served). Enter the security code of the other person (if required). Dialog 4422 IP Office...
  • Page 60 Recorded instructions ask you to press different digits in order to listen to caller's messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used. Dialog 4422 IP Office...

  • Page 61: Group Features

    * 0 # Finland and Sweden, press Common Bell Group Calls are signalled on a common bell. Lift the handset. Press to answer. * 0 # Note: Finland and Sweden, press Dialog 4422 IP Office...

  • Page 62: Group Hunting

    *21* z To leave the group temporarily Dial and enter your own extension number. * 2 * Note: U.K., dial # í Press. #21# To re-enter the group Dial. # 2 # Note: U.K., dial í Press. Dialog 4422 IP Office...

  • Page 63: Other Useful Features

    Press the ongoing call Line key to put the call on hold. Dial. * 7 1 * Note: Finland and Norway, dial Dial the Account Code and press. Ö Ô Dial tone. Line Press the flashing Line key for the call put on hold. Dialog 4422 IP Office...

  • Page 64: General Deactivation

    Emergency mode, during which only preprogrammed extensions are permitted to make calls. If your extension is not assigned with this category and you try to make a call, you will not receive a dial tone. Dialog 4422 IP Office...

  • Page 65: Night Service

    Answer the call in the normal way. Universal Night Service All incoming calls to the operator are transferred to a universal signalling device, e.g. the common bell. Answer the call as descibed in section “Common Bell Group” on page 61. Dialog 4422 IP Office...
  • Page 66 Dial the external number. With individual Authorization Code Call the DISA function at your office. *75* Dial tone. Dial. Dial the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial the external number. Dialog 4422 IP Office...

  • Page 67: Settings

    Press. Function Keys menu is framed. Â Press. Programmable Keys Press the key to program Ô Press the Function key to program. Note: If the key is already programmed, the number or function will be displayed. Dialog 4422 IP Office...
  • Page 68 Note: Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner. Dialog 4422 IP Office...
  • Page 69 It is possible to check the preprogramming of the Function keys. Settings Press. Function Keys menu is framed. Â Press. Ô Press the Function key(s) to check. í í The programmed function is displayed. Press to return to the main menu. Dialog 4422 IP Office...
  • Page 70 Â saving the changes. Press to store the framed language. í The display language is changed. Acknowledgement tone is heard. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 71: Date Presentation

    Note: The Clear key can be used to leave the menu without  saving the changes. Press to store the framed date format. í The date format is changed. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 72: Time Presentation

    Note: The Clear key can be used to leave the menu without  saving the changes. Press to store the framed time format. í The time format is changed. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 73: Programming Of Ring Signal Tone Character

    Note: The Clear key can be used to leave the menu without  saving the changes. Press to store the selected character. í Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 74: Display Contrast

    Note: The Clear key can be used to leave the menu without  saving the changes. Press to store the contrast level. í Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 75: Handset And Loudspeaker Volume

    Note: The Clear key can be used to leave the menu without  saving the changes. Press to store the framed hearing level. í Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 76: Ring Signal Volume

    Press to switch off the ring signal. The Mute key lamp is switched on to indicate Silent Ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key. Dialog 4422 IP Office...

  • Page 77: Change Ring Signal For A Monitoring Key

    Note: The Clear key can be used to leave the menu without  saving the changes. Press to store the framed ring signal. í Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 78: Network Settings

    Note: The Clear key can be used to leave the menu without  saving the changes. Press to store the selection. í Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...

  • Page 79: Accessories

    Headset key, or press a Line key instead of the Headset key. See section í “Headset Preset” on page Press to terminate the call. From headset to handset Lift the handset. Dialog 4422 IP Office...
  • Page 80 Also monitoring works as usual, i.e. when the Loudspeaker key is pressed, the call is temporarily connected to the loudspeaker. Activation and cancellation of Headset Preset can only be done when the phone is in idle mode. Dialog 4422 IP Office...
  • Page 81 The set headset volume level is stored. For people with impaired hearing, the headset hearing volume level can be extra amplified, use the same procedure as described in section “Handset and loudspeaker volume” on page 75. Dialog 4422 IP Office...
  • Page 82 Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner. Dialog 4422 IP Office...

  • Page 83: Web Server

    Press (+) to frame the web address. Â Press to show the complete web address (if the complete address is not displayed). Õ Ô Write down the web address. Settings Press to return to idle mode. Dialog 4422 IP Office...

  • Page 84: To Access Your Ip Phone From A Pc

    87. Log on Click. A menu is displayed in the left column, with the following options: User´s name in display Click to show the user name. CallList Click to show the Call list. Dialog 4422 IP Office...
  • Page 85 Enter the new name and your extension number. Save Click to confirm. If you want to change an already made entry: (Name) Click. Save Make the changes and click. Log off Click to exit, click any menu to continue. Dialog 4422 IP Office...
  • Page 86 Back click to return to the Call list menu without any changes. To delete all names and numbers from the Call list: CallList Click Delete CallList Click. Click to delete the list. Dialog 4422 IP Office...
  • Page 87 To program a not programmed key: Not programmed Click for the key to be programmed. 12345 Enter the number or code (example). Save Click to save. The key table is shown with the new number or code. Dialog 4422 IP Office...
  • Page 88 The sub-menus are shown. Hearing level Click. The current level is shown in bold characters. Change Click to change the level. A confirmation page is shown. Log off Click to exit, click any menu to continue. Dialog 4422 IP Office...

  • Page 89: Installation

    When only one single wall terminal for the local network is available, a PC can be connected to "PC" to be connected to the network via the phone. Change cables To remove a cable, use a screwdriver to unlock the stop. Dialog 4422 IP Office...

  • Page 90: Install Stands And Adapt Telephone

    Installation Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand Dialog 4422 IP Office...
  • Page 91 Use the Designation Card Manager to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner. Dialog 4422 IP Office...
  • Page 92 Installation Install pull-out leaf (optional) Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pull-out leaf. Dialog 4422 IP Office...

  • Page 93: Wall Mounting

    Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the two plastic covers. Drill appropriate wall holes according to measures. Wall screws Ø max 5mm. Dialog 4422 IP Office...
  • Page 94 Wall screws (not supplied) Ø max 5mm. Mount screws according to measure and attach the phone. Measures for locally manufactured spacer If you want to manufacture your own spacer, you can use the following measures: Section A - A Dialog 4422 IP Office...
  • Page 95 Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone. Dialog 4422 IP Office...

  • Page 96: Troubleshooting

    No connection There is no Check the LAN connection to the cable between the to network! LAN. LAN outlet and the occurs in the phone. display Dialog 4422 IP Office...

  • Page 97: Glossary

    A collective name for Line 1, Line 2 and Inquiry lines. Line 1 and Line 2 forms your extension number and are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls. Dialog 4422 IP Office...

  • Page 98: Index

    Date presentation 71 Declaration of conformity 5 Description 6 Display information 13 Handset and loudspeaker volume 75 Lamp indications 10 Headset 79 Menu structure (Settings) 18 Hold 41 Tones and signals 11 Dial by a Function key 37 Dialog 4422 IP Office...
  • Page 99 Speed Dialing 37 Bypass 37 Start the phone Call Waiting 35 Log off 26 Callback 34 Log on 23 External calls 30 Start 21 Individual External Line 32 Update software 22 Internal calls 30 Intrusion 36 Dialog 4422 IP Office...
  • Page 100 To access your IP phone from a PC 84 Voice Mail 58 Tones and signals 11 Volume 75 Transfer 43 Troubleshooting 96 Warranty 5 Web server 83 Update software 22 Welcome 4 When you receive a busy tone 34 Dialog 4422 IP Office...
  • Page 101 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. Ericsson Enterprise AB All rights reserved.

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