True CS400 Owner's Manual page 132

CHAPTER 7: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE (continued):
Transmitter belt contacts are not
making good contact with the skin
Contacts on the transmitter belt are
not moist
Transmitter belt is not within 3 feet
(1 meter) of the heart rate receiver
The battery inside the transmitter
belt is depleted
Another user wearing a compatible
transmitter strap is within 3 foot (1
Heart rate is
meter) of the unit
displaying
erratically or not
Environmental interference from
displaying
high voltage power lines
Environmental interference from
computers
Environmental interference from
motor driven appliances
Environmental interference from
cell or cordless phone
Environmental interference from
Wi-Fi router
Fault Code Category
Fault CN00:
Corrupted
Console
Console
Configuration
Fault CN01:
Console
Internal Fault
Fault CN02:
Invalid Console Console
Configuration
Description
Corrupted brainboard
configuration - fails integrity
check
Math error - software
The product configuration data
has failed validation checks
(incline ranges make no sense,
etc.)
TRUEfitness.com / 800.426.6570 / 636.272.7100
Re-adjust the transmitter belt so that it is in full contact with
the skin
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3 feet
(1 meter) of the console
replace the transmitter belt with a compatible transmitter belt
Move the units so that there is more space in-between units
Move the unit to another position within the room or move
the cause of the interference until heart rate reading are
stable. If the probable source of interference is plugged into
the same outlet move the suspect source to another outlet.
Cause
Corrupt software
Firmware and software
versions are not
compatible
Console Configure
incorrectly
Corrupt Software
Console Configure
incorrectly
Incline Motor out of
range
Loose Cable
Corrective Action
Power cycle
Re-configure console
Re-install
software/firmware
Contact dealer or TRUE
service
Power cycle
Re-configure console
Re-install
software/firmware
Contact dealer or TRUE
service
Power cycle
Re-configure console
Contact dealer or TRUE
service
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