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True C400E-9 Owner's Manual

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* Assembly Guide & Warranty Card Included
CS400 ELLIPTICAL
OWNER'S MANUAL
Revision 011514

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Summary of Contents for True C400E-9

  • Page 1 * Assembly Guide & Warranty Card Included CS400 ELLIPTICAL OWNER’S MANUAL Revision 011514...
  • Page 2 CS400 ELLIPTICAL OWNERS MANUAL IMPORTANT: All Products shown are prototype. Actual product delivered may vary. Product specifications, features & software are subject to change without notice. For the most up to date owner’s manual please visit www.truefitness.com. For documents in additional languages please visit www.truefitness.com/document-library/29/international-manuals IMPORTANTE: Todos los productos mostrados son prototipos.
  • Page 3 The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of truly extraordinary treadmills, indoor cycles and elliptical cross-trainers. As a result, people all over the world are benefiting from the TRUE experience.

  • Page 4: Table Of Contents

    CS400 ELLIPTICAL OWNERS MANUAL TABLE OF CONTENTS : Chapter 1: Safety Instructions Chapter 4B: Escalate Operation Safety Instructions Space Requirements Escalate Overview Grounding Instructions Console Navigation Power Requirements Advanced Console Functions Warning Decals Compliances Chapter 4C: Emerge Operation Emerge Overview Chapter 2: Assembly Instructions Console Navigation Advanced Console Functions...

  • Page 5: Chapter 1: Safety Instructions

    Do not modify the plug provided with this product. If it will not fit an electrical outlet, have a proper outlet installed by a qualified electrician. Your TRUE Fitness product must be properly grounded to reduce risk of shock if the elliptical malfunctions.
  • Page 6 To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet. • Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water. Contact TRUE Customer Service.

  • Page 7: Space Requirements

    SPACE REQUIREMENTS: • TRUE’s recommendation is to leave a 39” safety zone at rear of elliptical. The sides of the unit should be at least 20” away from the wall or obstructions. (See Fig 1) Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 8: Grounding Instructions

    CHAPTER 1: SAFETY INSTRUCTIONS SPACE REQUIREMENTS (continued): GROUNDING INSTRUCTIONS: This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug.

  • Page 9: Power Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 10: Warning Decals

    CHAPTER 1: SAFETY INSTRUCTIONS WARNING DECALS: WARNING: Replace warning labels that may be worn, damaged or missing. *To replace any worn or missing warning decals contact TRUE FITNESS by one of the following: www.truefitness.com or contact customer service at 800-883-8783. COMPLIANCES: This equipment complies with all applicable codes and regulations.

  • Page 11: Chapter 2: Assembly Instructions

    • Keep the top side of the moving surface clean and dry. Should you need technical assistance in assembly of your TRUE Fitness product, contact TRUE Fitness Technical Support at 1-800-883-8783. PRE-ASSEMBLY CHECK LIST...

  • Page 12: Elliptical Assembly Steps

    CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS: CAUTION: • It is recommended that two people unpack and assemble elliptical. • Remove bands from packaging and pull top from pallet. • Remove all parts from packaging. Leave machine on pallet. • For each step use hardware in the corresponding bag.
  • Page 13 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): Pre-Assembly Step 1: Install Transport Handle Bars: a) Important: With machine still on pallet, attach handle bars to front and rear of machine. Handle bars will provide assistance in moving machine. Figures 1 & 2 b) Carefully remove Elliptical from pallet.
  • Page 14 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): Pre-Assembly STEP 2: Measure Doorways: Measure all doorways, hallways and stairwells to make sure that the 33 inch wide frame will fit. If it will not fit, move all parts to the final location and assemble machine in that location. If the machine needs to be placed on its side, keep the left side Styrofoam attached to the Base to help avoid damaging the plastic covers.
  • Page 15 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 1: Assemble Pedestal to Base: Remove Front Handles before assembling Pedestal. Figure 5 Use 2 people to slide the Pedestal straight down onto the Base and be careful to not pinch the wires on the right side of the base.
  • Page 16 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 2: Attach Draw bar: Slide the top of the draw bars onto the exposed shaft. Figure 9 Use the bolt and washer from bag 2 to secure the push rod to the shaft. Attach the bottom of the draw bars to rear crank with M8 x 12mm bolts.
  • Page 17 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 3: Attach Side Arms: Connect Cardio Arm Heart Rate Cable. Figure 11 CAREFULLY Slide Side Arm into Pedestal and tuck the Heart Rate Cable into the plastic housing. *Make sure to not pinch the Heart Rate Cable wires. Open Bag 3.
  • Page 18 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 4: Attach Upper Body Cardio Arms: Note upper arms are labeled “L” for Left and “R” for Right. Open Bag 4. Install each upper arm with 4 M8x20mm bolts and 4 M8 washers using a 6mm hex key. Figure 14 Attach the Cardio Arm Covers using M5x8mm screws.
  • Page 19 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 5: Attach Pedal Tubes: Open Bag 5 and use 2 M10x80mm bolts and 2 M10 Nuts to attach Pedal Tubes. Make sure that pedal tubes are centered between the rollers of the Crankshaft before tightening the bolts. Figure 16 Attach the Front Pedal Tube Covers using 8 M5x12mm screws.
  • Page 20 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6: Attach Console Mast: Slide Console cables through Console Mast and attach Mast using 2 M8x12mm bolts and 2 M8x20mm bolts (Bag 6). Figure 18 & 19 Caution: Do not pinch the wires between Shroud halves.
  • Page 21 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6 (continued): Front Neck Panel: Attach Front Neck Panel to the Front Mast using 2 Phillips head bolts. Figure 20 Figure 20 STEP 6 (continued): Attach Console: c) Attach Console to the Console Mast with 4 M5x10mm bolts. Bolts are located in the back of the console. Figure Figure 21 Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 22 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6 (continued): Console Ground Wire Remove ground screw from the Console Mast. Figure 22 Attach the console ground wire to the Console Mast. Figure 23 Ground Screw Console Ground Wire Figure 22 Figure 23 Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 23 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6A (continued): Console Connections: *Follow Step 6A if installing a touchscreen console or 15”TFT console. For other consoles, proceed to Step 6B. 15” TFT 10” Touchscreen Console Console Network Power Cable Do Not Use Cable 2 Pin...
  • Page 24 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6A (continued): Console Connections: *Follow Step 6A if installing a touchscreen console or 15”TFT console. For other consoles, proceed to Step 6B. 15” TFT 10” Touchscreen Console Console Do Not Use Ensure the Ground Cable is attached by the Ground Screw *Location Varies By Model...
  • Page 25 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6B (continued): Console Connections: *Follow Step 6B if installing a 9” TFT console or an LED console. For other consoles, return to Step 6A. 9” TFT Console Orange LED Console Connect Data Cable (50-pin) Both 9”...
  • Page 26 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6 (Continued): Neck Shroud: i) Attach the Rear Console Cover using 2 M5x12mm screws. Figure 27 Figure 27 Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 27 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 7: Attach Front Guard and Boot Covers: a) Slide front guard between the front covers and the frame. Figure 27 b) Using 4 M8x20mm bolts, attach the guard to the frame. Figure 28 c) Carefully latch boot covers onto the slots of the frame opening.
  • Page 28 Figure 30 Figure 30 STEP 10: Remove Protective Film from Decals: a) Once Elliptical is moved into its final location, remove the protective film from the decals and from the “True” on the lower shroud. Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 29 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): Power Supply Install – Touchscreen Consoles and 15” TFT Consoles ONLY: STEP I: Open Right Shroud: • Locate access plastics. Figure A • Remove access plastics. Figure B Figure A Figure B Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 30 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP II: Remove Wire Tie: • Remove Wire Tie. Figure C Figure C STEP III: Disconnect Lower-Board Power Cable: • Disconnect lower-board latching power cable. Figure D Disconnect Figure D Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 31 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP IV: Reconnect Power Supply Latching Connector: • Reconnect power supply latching connector. Figure E Figure E STEP V: Connect the Power Supply: • Connect the Power Supply input & output connections. Figure F Input Connection Output...
  • Page 32 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP VI: Mount the Power Supply: • Mount Power Supply on bracket and attach with wire ties. Figure G • Tuck excess wires inside shroud opening Tuck excess wires into shroud opening Wire ties Figure G STEP VII: Close Right Shroud:...

  • Page 33: Chapter 3: Product Overview

    CHAPTER 3: PRODUCT OVERVIEW ELLIPTICAL OVERVIEW: Upper Exercise Arms Console Assembly Contact Heart Rate Pads Battery Charge Port Side Steps Foot Pads Coaxial Port Transport Handle Ethernet Port Access Power Cord Leveling Feet Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 34 CHAPTER 3: PRODUCT OVERVIEW ELLIPTICAL OVERVIEW (continued): Console Assembly The console allows the user to set up a workout program and control the elliptical during a workout (For console overview and operation instructions refer to the owner’s manual for the selected console option). Upper Exercise Arms: Moving handles on the elliptical that provide resistance to the upper body during a workout.

  • Page 35: Chapter 4: Programming & Operation Heart Rate Monitoring

    HEART RATE CONTROL (HRC): Introduction: You are now the owner of the most sophisticated Heart Rate Control equipment available. TRUE HRC is unique and patented. It accommodates users from rehabilitation to world class athletes, and all those in between. TRUE HRC allows users to do a completely adjustment free heart rate controlled workout.
  • Page 36 HEART RATE CONTROL (continued): The TRUE HRC system is unique because users must enter the key parameters of the workout; target heart rate, weight, age, and time, prior to beginning the HRC workout. As users approach their target heart rate, the elliptical’s computer takes full control over the workout and changes the workout intensity automatically to keep users near their target heart rate.

  • Page 37: Program Descriptions

    CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS: Available programs vary depending on the console option selected. Please refer to the chart below for assistance in determining which programs are available on this unit. Console Options Transcend Escalate Emerge Quick Start: *** A workout in which the user controls all settings.
  • Page 38 CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): Single Hill: *** WORKLOAD increases to a maximum at the mid-point of the workout, then decreases to the finish to simulate one big hill. Random Hills: *** A WORKLOAD profile that changes to simulate random hills. Adjust the LEVEL at any time during the workout to increase or decrease the intensity of the hills.
  • Page 39 CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): Saved Workouts: ** Access to previously saved workouts. Custom Pace: * Easy to change setup screens allow users to customize any PACE SETTER (RPM) profile to add variation to their cardio session. Custom Hill: * Easy to change WORKLOAD interval workouts that simulate hills.
  • Page 40 CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): HRC Intervals: ** Intervals of WORK and REST determined by target heart rate. The workout begins in MANUAL control –users should gradually increase WORKLOAD until their heart rate is within 10 bpm of their target. At this point, the machine takes control of WORKLOAD to maintain the user’s heart rate within a few beats of their target.

  • Page 41: Virtual Active Videos

    CHAPTER 4: PROGRAMMING & OPERATION VIRTUAL ACTIVE VIDEOS: * *Content is provided by Virtual Active™ and is subject to change without notice. Indoor Cycling Group World Tour Northern Italy: Northern Italy is a cyclist’s dream, where stunning views meet tough terrain. The rugged cliffs along Italy’s largest lake, Lago di Garda are just a short ride away from the idyllic small town of Pregasina, and the rural mountain passes of Gampenjoch are as beautiful as they are treacherous.
  • Page 42 CHAPTER 4: PROGRAMMING & OPERATION VIRTUAL ACTIVE VIDEOS (continued): American Southwest 2 Run: Return to the crimson cliffs of the Southwest. Scale Angel’s Landing in Zion National Park in Utah, surf “The Wave” in Arizona, and go all-in, with a sprint down the fabulous Las Vegas Strip in Nevada. The guided workout begins with a quick build and maintains a strong pace throughout.

  • Page 43: Chapter 4A: Transcend Operation

    CHAPTER 4A: TRANSCEND OPERATION TRANSCEND OVERVIEW: Cooling Fan Touchscreen Display Reading Rack 30 Pin iPod® Warning Decal USB Jack Headphone Jack Connector Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 44 CHAPTER 4A: TRANSCEND OPERATION TRANSCEND OVERVIEW (continued): Touchscreen Display: A capacitive touchscreen used for workout control and feature navigation. 30 Pin iPod® Connector: Standard 30 pin iPod connector used to connect an iPod to the console. Headphone Jack: Standard 3.5mm audio jack used to connect headphones to the console during media playback. USB Jack: Allows users to export workout data to an external USB drive or update the console software.

  • Page 45: Touchscreen Introduction

    TOUCHSCREEN NAVIGATION: TRUE recommends that users familiarize themselves with the different screens to ensure that they are safely taking advantage of all of the features that this equipment has to offer. Icon Character Map: This console uses several icons to provide users with a simplified and visually appealing workout experience.
  • Page 46 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Home Screen: The Home Screen is displayed on the console when there is no workout in progress. From this screen the user is able to select from various options to begin a workout or view media. A) Quick Start: Starts a Quick Start workout in which the user controls all settings.
  • Page 47 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Selecting a Preset Workout: Preset workouts are accessed by touching the Workout Finder Button on the home screen. Workouts are organized into 5 categories. To view the workouts in a category simply touch a Category Selection button (A) or swipe through categories in the category preview window (B).
  • Page 48 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Workout Data Screens: During any workout a Workout Data Screen will be displayed to give the user a comprehensive visual overview of their current workout data. A) Custom Data Display #1: This display will toggle between multiple data points. To select which data points are displayed press the arrow below the Data Display to open the Selection Toolbox (A1).
  • Page 49 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Workout Data Screen Controls: The Workout Data Screens contain controls that allow users to adjust settings during their workout A) Workload Control: Allows the user to manually increase or decrease the workload during a workout. B) Show/Hide Tools: Opens or closes the onscreen toolbox.
  • Page 50 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Switching Between Workout Data Screens: There are several Workout Data Screens available to choose from. To switch between screens the user can touch the button selector (A) for the specific Workout Data Screen they wish to view or simply swipe their finger across the main display window (B) to scroll through the available screens.
  • Page 51 Cardio 360™: TRUE’s unique Cardio 360™ is like having a personal trainer built in to the elliptical, walking users through a full-body workout. In just minutes, users will work their upper-body, lower-body and core. Plus, with the variety that Cardio 360™...

  • Page 52: Ipod® Integration

    CHAPTER 4A: TRANSCEND OPERATION iPod® INTEGRATION: The Transcend console has an advanced iPod® Integration feature which allows a user to connect their iPod® to the console via the 30 pin connector located on the front of the console. Once connected, the user can control the functions of their iPod®...

  • Page 53: Tv Controls

    CHAPTER 4A: TRANSCEND OPERATION TV CONTROLS: This console has an integrated HDTV Tuner which allows the user to watch live programming in crisp, clear high Definition. The TV controls are built in to a Workout Data Screen to allow the user to monitor their workout while enjoying their favorite shows.

  • Page 54: Virtual Active

    CHAPTER 4A: TRANSCEND OPERATION VIRTUAL ACTIVE®: Virtual Active® provides users with a scenic, first-person video to enhance a workout. The Workout Data Screen controls and displays are still available when using this feature in standard mode. The video can be stopped at any time during the program by touching the Stop Button (A).

  • Page 55: Advanced Console Functions

    Entering Service Mode: Entering Service Mode can be completed by pressing and holding the TRUE logo (A) in the upper left corner of the home screen. When the word “TRUE” (B) begins to flash, release the logo and press and hold the lower right corner of the screen(C).
  • Page 56 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Summary Screen: The Summary Screen will be the first screen displayed after entering service mode. This screen will give a general overview of the unit’s setup. *Changes cannot be made in this screen. A) Product Model: The model number that the console is currently configured to.
  • Page 57 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu: The setup menu is accessed by touching the Setup button on the main menu. The Setup Menu is separated into seven sub- categories and allows to users configure the console and to set up various functions of the unit. Sub-Categories can be accessed by touching the selection buttons...
  • Page 58 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Clock: Correctly setting up the clock will ensure that all workout data that is exported by a user will be correctly labeled. Correct time is also important for troubleshooting purposes when viewing the system’s error log. Setting the Clock: •...
  • Page 59 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Screen Saver: Users can load JPG images to be used by the console as a custom screen saver. In order to be uploaded to the console, images will need to be placed on a USB drive in a folder named “screen saver” (case sensitive). Importing Screen Saver Images: •...
  • Page 60 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Facility Images: The Transcend console supports customizable facility images to help promote specials, events or endorse a brand. In order to be uploaded to the console, images will need to be placed on a USB drive in a folder named “facility” (case sensitive). Importing Screen Saver Images: •...
  • Page 61 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Setup: Transcend consoles have an integrated HDTV Tuner which allows the user to watch live programming in crisp, clear high Definition. Before any programming can be viewed, the TV signal needs to be set up. (TV Options will not be displayed on the Home Screen or in the Workout Data Screens until the TV Setup Steps have been completed) TV Setup Steps: •...
  • Page 62 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): TV Setup Steps (continued): • When the console is finished scanning for channels, the Channel List (G) will be populated with the available channels. Individual channels can be removed by touching the channel in the Channel List (G) and then touching the Remove Channel button (H) or all Channels can be cleared by touching the Clear All Channels button (I).
  • Page 63 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Network Setup: The Network Setup screen displays the current network information for the console (A) and allows for Netpulse® configuration (in a Netpulse® enabled environment), To Configure Netpulse: • From the Main Menu, press the Setup button.
  • Page 64 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu: The Options menu allows users to customize settings on the console to meet their needs. The settings in this menu save automatically. A) Metric Units: When enabled, the console will display all Metric units rather than American Standard. B) Save Workout Enabled: Turn on this feature to allow users to export workout data to USB devices.
  • Page 65 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Timers Menu: The Timers Menu allows for time limits to be set on various console features and functions. A) Cooldown Time: Use the slider to adjust the length of the cooldown segment at the end of a workout. B) Maximum Workout Time: This setting will limit the amount of time that all workouts can last (this setting does not apply to quickstart workouts, manual workouts or distance workouts).
  • Page 66 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Statistics Menu: The statistics menu provides an overview of how long the unit has been used. Touching the summary button (A) will provide a usage summary. Run Hours (B) is the total number of hours the unit has been used. Machine Distance (C) is the total distance in miles that the unit has traveled.
  • Page 67 While a user is pedaling this value will display the current RPM for testing purposes. G) Constant Power Mode: A diagnostic brake test. *This setting should only be enabled by a TRUE Technical Support Representative. H) Torque Control: Manually Increases or decreases the resistance level, independent from a program to test brake function.
  • Page 68 .deb file on a blank USB drive (as shown) and follow the steps on the next page: WARNING: To avoid errors and console damage, all files or documents on the USB stick, other than the TRUE software update, must be placed in a folder.
  • Page 69 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Software Update (continued) • Insert the USB drive containing the software update DEB file into the console’s USB port. • From the Main Menu, press the Diagnostics button. • From the Diagnostics Menu, press Software update button (A).

  • Page 70: Chapter 4B: Escalate 9 Operation

    CHAPTER 4B: ESCALATE OPERATION ESCALATE OVERVIEW: LCD Display Selection Buttons Selection Buttons Workload Keys Start Stop Reading Warning Rack Decal iPod® Numeric Headphone USB Port Keypad Jack Connector Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 71: Escalate 9 Overview

    CHAPTER 4B: ESCALATE OPERATION ESCALATE OVERVIEW (continued): LCD Display: Used to monitor or control a workout and feature navigation. Selection Buttons: Used to navigate menus and make selections via the LCD Display. Workload Keys: Manually increases or decreases the workout intensity. Start: Allows the user to begin a Quick Start workout or preset workout.

  • Page 72: Console Navigation

    CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION: Home Screen: The Home Screen is displayed on the console when there is no workout in progress. From this screen the user is able to select from various options to begin a workout. A) Cardio 360™ Quick Start Starts a 20 minute Cardio 360™...
  • Page 73 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Selecting a Preset Workout: Preset workouts are accessed by selecting Workout Finder from the home screen. To view the workouts in a category, select the category (A) by using the Scroll Selection Buttons (B) and then press the Next Selection Button (C). *Press and hold the Next Selection Button to return to the previous screen.
  • Page 74 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Workout Data Screens: During any workout a Workout Data Screen will be displayed to give the user a comprehensive visual overview of their current workout data. A) Custom Data Display #1: By Default, this display will show the distance for the current workout. Users can also choose custom data points to be seen in this display.
  • Page 75 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Workout Data Screen Controls: The Workout Data Screens contain various controls that allow users to adjust workout settings and to customize their overall workout experience. These controls are accessed by pressing the Selection Button for the control they wish to use. A) Change View: Switches between the available Workout Data Screens.
  • Page 76 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): D) Source: Toggles between available audio sources which include; iPod® (when connected via the 30 pin iPod® connector), TV (if your console is equipped with a Broadcast Vision receiver), and FM radio. When an audio source is selected the user is given control over volume (A), and channel adjustments (B).
  • Page 77 Cardio 360™: TRUE’s unique Cardio 360™ is like having a personal trainer built in to the elliptical, walking users through a full-body workout. In just minutes, users will work their upper-body, lower-body and core. Plus, with the variety that Cardio 360™...
  • Page 78 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Workout Summary Screen: At the end of a workout the Summary Screen will display an overview of the workout data. The workout data can be exported to another device by inserting a USB drive into the console’s USB port and pressing the Save Selection Button (A) or to return to the home screen press the Home Selection Button (B) Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 79: Advanced Console Functions

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS: Entering Service Mode: Entering Service Mode can be completed by pressing and holding the upper left selection button (A) for 3-5 seconds or until the “Workout Finder” icon (B) blinks. When the “Workout Finder” icon blinks, release and hold the “Workout Finder”...
  • Page 80 CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Summary Screen: The Summary Screen provides an overview of the unit’s current settings (values cannot be changed in this screen). A) Product Model: The model number that the console is currently configured to. B) Software Version: The current version of software that is installed on the console.
  • Page 81 Utilities Menu - Product Setup: The product setup screen allows for adjustments to be made to the model configuration, TRUE’s recommendation is to only use the Setup Wizard to adjust these attributes. After pressing the Setup Wizard Selection Button (A), simply follow...
  • Page 82 To complete the update, press the update selection button (A). WARNING: To avoid errors and console damage, all files or documents on the USB stick, other than the TRUE software update, must be placed in a folder.
  • Page 83 CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Utilities Menu - B-Vision Setup: When equipped with the optional Broadcast Vision receiver, the Escalate console is capable of playing audio wirelessly from video sources that are equipped with a Broadcast Vision compatible wireless transmitter. To configure this feature, follow the steps below.
  • Page 84 CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Utilities Menu - B-Vision Setup (continued): 3. Plug headphones into the headphone jack on the console and wear them for the remaining steps. 4. Use the Channel Selection Buttons (D) to scroll through the available channels. 5.
  • Page 85 CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu: The options menu contains 12 Settings with various options available for each. To navigate the options menu, use the scroll selection buttons (A) to highlight the option to be changed (B) and use the Workload keys (C) to adjust the options. Once the changes are complete, press the back selection button (D) and the changes will be automatically saved.
  • Page 86 CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu (continued): Max Workout Time: This setting will limit the amount of time that all workouts can last. By choosing the “Off” setting, the time will be unlimited (this setting does not apply to manual workouts or distance workouts). Finder Timeout: Choose how long the Workout Finder remains on the screen without any user interaction.
  • Page 87 CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Calibration/Test & Production Test: These menus are currently not used on bikes or ellipticals. Diagnostics Menu - Error Log: Error codes are an important part of troubleshooting any issues with the unit. Any time an error occurs it is entered into the error log for review by a service professional.

  • Page 88: Chapter 4C: Emerge Operation

    CHAPTER 4C: EMERGE OPERATION EMERGE OVERVIEW: Level LED Upper LED Lower LED RPM LED Display Display Display Display Cardio 306™ Quickstart Workload Keys Start Stop Reading Warning Rack Decal USB Port Workout Enter HRC Cruise Finder Control Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 89 CHAPTER 4C: EMERGE OPERATION EMERGE OVERVIEW (continued): Workload Keys: Manually increases or decreases the workout intensity. Start: Allows the user to begin a Quick Start workout or preset workout. Reading Rack: A ledge on the console can be used to hold a book, magazine, e-reader, or tablet computer during a workout. USB Port: Allows users to export workout data to an external USB drive or update the console software.

  • Page 90: Console Navigation

    CHAPTER 4C: EMERGE OPERATION CONSOLE NAVIGATION: Selecting a Preset Workout: To begin a preset workout, press the Workout Finder button (A) until the desired program is shown in the Upper LED Display (B) and then press the Enter button (C). *To begin a Target HRC Workout, press the HRC Cruise Control button (D) followed by the Enter button (C) Workout Data Entry: Before beginning a preset workout, the console will ask the user for information in order to give more accurate workout...
  • Page 91 Cardio 360™: TRUE’s unique Cardio 360™ is like having a personal trainer built in to the elliptical, walking users through a full-body workout. In just minutes, users will work their upper-body, lower-body and core. Plus, with the variety that Cardio 360™...
  • Page 92 CHAPTER 4C: EMERGE OPERATION CONSOLE NAVIGATION (continued): Workout Summary: Workouts can be ended by the user pressing the Stop button (A) or by completing the time or distance in a preset workout. Once a workout has ended the console will display a workout Summary which will give the user an overview of their workout which includes;...

  • Page 93: Advanced Console Functions

    CHAPTER 4C: EMERGE OPERATION ADVANCED CONSOLE FUNCTIONS: Entering Maintenance Mode: Press and Hold the + Workload Button (A) until the unit beeps (about 3 seconds). Then release the + Workload Key and Immediately press and hold the Enter Button (B) until the unit beeps again (about 3 seconds). Then release the Enter button and when the Upper LED Display (C) reads “Maintenance Mode”, press the Enter Button (B) to enter maintenance mode.
  • Page 94 CHAPTER 4C: EMERGE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Maintenance Mode Navigation (continued): Within a category users can scroll through available options using the + and - Workload Keys (A). Once the desired setting is shown in the Upper LED Display (B), press the Enter Button (C) to confirm the selection. After confirming the selection, the + and –...
  • Page 95 CHAPTER 4C: EMERGE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics: The diagnostics menu contains various settings as well as tools used to help diagnose errors and performance issues. Total time: Displays an accumulative count of the total number of hours the unit has been used. Sound: Toggles the sound on or off.
  • Page 96 WARNING: Misconfiguration of the console may cause damage to the unit and void the manufacturer warranty. If necessary, please contact TRUE Fitness Technical Support at 800-883-8783 for assistance. Model: Used to make changes to the model to which the console is installed.

  • Page 97: Chapter 5: Care & Maintenance

    CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the elliptical to dry completely before using.

  • Page 98: Other Scheduled Preventive Maintenance

    CHAPTER 5: CARE & MAINTENANCE OTHER SCHEDULED PREVENTIVE MAINTENANCE: TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician. Scheduled Preventive Maintenance: Check error log in console.

  • Page 99: Chapter 6: Customer Service

    HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: service@truefitness.com CONTACTING SALES: Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions. TRUE FITNESS HOME OFFICE 865 HOFF ROAD ST.

  • Page 100: Reporting Freight Claims Or Parts Damage

    Severe Damage: Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused.

  • Page 101: Chapter 7: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-...
  • Page 102 Corrupted brainboard Re-install Console Firmware and Console Configuration configuration - fails integrity check software/firmware software versions Contact dealer or are not compatible TRUE service Power cycle Console configured incorrectly Re-configure console Fault CN01: Internal Re-install Console Math error - software Fault...
  • Page 103 Console failed validation checks (incline Incline motor out of Console Configuration Contact dealer or ranges make no sense, etc.) range TRUE service Loose cable Membrane key is Contact dealer or Fault CN03: Stuck Key Console Membrane Key stuck down/closed damaged...

  • Page 104: Specification Sheet

    P r e m i u m F i t n e s s E q u i p m e n t S i n c e 1 9 8 1 The all-new CS400 Elliptical from TRUE combines the durability and performance expected all over the world from a TRUE product, in a new, sleek and sexy design that is sure to have your users looking twice.
  • Page 105 CHAPTER 7: ADDITIONAL INFORMATION ELLIPTICAL TECHNICAL Power Source 110V, Self-Generating (with Emerge or Escalate ), 220V Option Available (with Transcend10 or Escalate SPECIFICATIONS Cord Length 10' (3.0M) Drive System Core Drive Total Body Workout Cardio 360™ Resistance Source Hybrid Self-Generating Brake Maximum Workload 450 Watts Frame Construction...
  • Page 106 Product. The frame is warranted for labor and freight (for parts the Product was purchased is no longer an authorized TRUE shipped from TRUE) for two years from date of purchase. * This dealer, then TRUE Limited Warranty service may be obtained...
  • Page 107 1. This Limited Warranty can be processed only if the Warranty Registration Form is completed on-line; or if the attached form is filled in, signed by the original purchaser and mailed to TRUE The CS400 elliptical comes with two serial numbers; one on the within 30 days of purchaser’s receipt of this Product.

  • Page 108: Warranty Registration

    If you prefer to mail your warranty card, have the owner of the product complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.

This manual is also suitable for:

Cs400

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