Troubleshooting - Sharp GX30 User Manual

Troubleshooting

Problem
• Make sure the battery is
The phone does not
properly inserted and
turn on.
charged.
• Make sure you have entered
the correct code (4 to 8 digits).
• Your SIM card/protected
functions will become locked
PIN code or PIN2
after 3 unsuccessful attempts.
code is rejected.
• Contact your SIM provider if
you do not have the correct
PIN code.
• Enter PUK code (8 digits)
provided by your service
provider (if supported).
• If the attempt is successful,
The SIM card
enter the new PIN code and
becomes locked.
confirm your phone is
operational again. Otherwise
contact your dealer.
• Adjust the backlight
brightness for the main
The display is
display, and adjust the LCD
difficult to read.
contrast for the external
display.
Solution
Problem
• Check the radio signal
strength indicator as you may
be outside the service area.
• Check to see if any error
Phone functions do
message is displayed when
not work after the
phone is turned on. you turn your phone on. If so,
contact your dealer.
• Make sure the SIM card is
correctly inserted.
• If the message "SIM Card
Error" is displayed at start-up,
you cannot use your SIM card
or the SIM card is damaged.
Contact your dealer or
network service provider.
• Check your call barring, fixed
dialling setting, remaining
Calls cannot be
battery and call forwarding
made or received.
settings.
• Check if your phone is
currently performing data
communication using Infrared
(IrDA) or a data cable.
• Check the remaining balance
if you are using a pre-paid
SIM card.
Solution
Troubleshooting 193