Admin - Samsung iDCS 500 User Instruction

Press the UP key. You will be presented with the following display. It shows
you the first station in the UCD group, its associated directory name and the
status of that station (in group, out of group or in DND).
212: FRED SMITH
status: IN
NOTE: Press the key directly below the word IN or OUT to change the sta-
tus of the station to the opposite condition. DND cannot be changed here.
Press SCROLL. You will be presented with the following display. It shows
you haw many calls station 212 answered. It is possible for this total to rep-
resent more than one day's calls if the AUTO CLEAR option is not turned on.
212: answered
000 calls today
Press SCROLL. You will be presented with the following display. It shows
you the average call duration for this agent.
212: average
call time 00:00
Press SCROLL. You will be presented with the following display. It shows
you the average amount of time it take for this agent to answer a call.
212: average
ring time 00:00

Admin

When you press ADMIN, you will be presented with the following display.
The CLEAR option is used to clear (set to 0) the CALL and AGENT data for
the current group (in this case 529, the sales group). The PRINT option is
used to print the CALL and AGENT data for the current group (in this case,
529, the sales group). It requires a customer-provided printer.
529: Sales group
PRINT
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CLEAR
Clearing Stored Data
Select the CLEAR option. You will be presented with two options—MANU-
AL and AUTO.
CLEAR GROUP DATA
MANUAL
!
If you select MANUAL, choose YES or NO to immediately clear the data.
!
If you select AUTO, you can turn the automatic clear function ON or OFF
to clear the data automatically at a programmed time. If you select ON,
you will be prompted to enter a new time to automatically clear the data.
The time is entered in 24 hour format, for example, 11:30 p.m. is entered
2330. Select VIEW to see or change the currently selected AUTO option.
Press the right soft key to turn automatic clearing ON and OFF.
Printing Data/Running Reports
Select the PRINT option. You will be presented with two options—MANUAL
and AUTO.
PRINT GROUP DATA
MANUAL
! If you select MANUAL, choose YES or NO to immediately print the data
to your customer-provided printer.
! If you select AUTO, you can turn the automatic print function ON or OFF
to print the data automatically at a programmed time. If you select ON,
you will be prompted to enter a new time to automatically print the data.
The time is entered in 24 hour format, for example, 11:30 p.m. is entered
2330. Select VIEW to see or change the currently selected AUTO option.
Press the right soft key to turn automatic printing ON and OFF.
AUTO
AUTO
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