Samsung IDCS 28D User Manual
Keysets
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iDCS KEYSET
USER GUIDE
SAMSUNG iDCS SYSTEMS
August 2004
Samsung Telecommunications America reserves the right without prior notice to revise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.
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Table of Contents
Related Manuals for Samsung IDCS 28D
Summary of Contents for Samsung IDCS 28D
- Page 1 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
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Page 2: Table Of Contents
TABLE OF CONTENTS Forwarding Calls ................23–25 Call Pickup ..................25 My Group Pickup ................26 Privacy Release ................26 ABOUT THIS BOOK ............1 NETWORK FORWARDING THINGS YOU SHOULD KNOW ......2–10 Call Forward Unconditional ..............27 Call Forward Busy ................27 ASSEMBLING YOUR KEYSET ........11 Call Forward No Response ..............27 DIALING FEATURES ADDING AN iDCS 14B KEY STRIP ......12... - Page 3 Executive/Secretary Hotline ..............38 Personal Speed Dial Names..............52 Group Listening ................39 Station Names ..................52 Account Codes ..................39 Managing Key Assignments .............52 Locking Your Keyset ................40 LCR with Clear ..................53 Manual Signalling ................40 Backspace with LCR .................53 Off-Hook Voice Announce ............40–41 Advanced Programmed Message ............53 OHVA Block ..................41 Text Messaging ................54–55 OHVA Reject ..................42...
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Page 4: About This Book
THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone sys- tem. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. -
Page 5: Feature Access Codes
Your outside calls will light green on your keyset and red on other keysets. FEATURE ACCESS CODES You never lose sight of your calls while they are on hold. They stay right This user guide is written based on the default access code for using sys- where you put them and are identified with a green flashing light. - Page 6 28D KEYSET iDCS 18D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR TERMINAL STATUS INDICATOR Used to provide your keyset status. Used to provide your keyset status.
- Page 7 iDCS 8D KEYSET iDCS 64B AOM 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SCROLL KEY Used to scroll through displays. iDCS 8D Scroll SOFT KEYS Used to activate features via the display.
- Page 8 KEYSET DAUGHTER MODULES [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.
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Page 9: Assembling Your Keyset
ASSEMBLING YOUR KEYSET ADDING AN iDCS 14 BUTTON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment • Place the keyset face down on a flat surface. clips and press outward while simultaneously pressing down on the key- •... -
Page 10: Adding A Keyset Daughterboard Module
OUTSIDE CALLS ADDING A KEYSET DAUGHTERBOARD MODULE MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button • Place the keyset face down on a flat surface. or dial a line access code to receive dial tone—OR—press an idle out- •... -
Page 11: Busy Line Queuing With Callback
RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. -
Page 12: Busy Station Callback
BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension num- •... -
Page 13: Call Processing
• If you do not answer this recall within a pre-programmed period of time, CALL PROCESSING it will go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with •... -
Page 14: Transfer With Camp-On
line when the called station hangs up or you can press TRANSFER to Finish the first call and hang up; the waiting call will ring. return to the outside party. If you wish to send the call to another exten- •... -
Page 15: Forwarding Calls
FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an exter- If you have both a Forward on Busy destination and a Forward No Answer nal telephone number. Program a destination for the type of forwarding you destination programmed, you may set both of these at the same time: want as detailed below. -
Page 16: Call Pickup
FORWARD DND MY GROUP PICKUP To forward your phone when you activate DND. If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need •... -
Page 17: Network Forwarding
DIALING FEATURES NETWORK FORWARDING SPEED DIALING If you system is equipped with the iDCS 500 LE version of software or iDCS 100 Enhanced Software, and your system is networked with another You can dial a preprogrammed telephone number stored in the system-wide system, there are 3 types of forwarding that must be used when you want to speed dial list of numbers 500–999 or from your personal list of numbers forward calls to a station that is located in another system on your network. -
Page 18: One Touch Speed Dialing
• The A key is not used. MANUAL RETRY WITH REDIAL • The B key inserts a flash. [iDCS 500 L VERSION] • The C key inserts a pause. • The D key is used for pulse to tone conversion. If your system uses While you are on an outside call listening to a busy signal and you want to rotary (or pulse) dialing C.O. -
Page 19: Pulse To Tone Changeover
NOTES: PAGING AND MESSAGING 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. MAKING AN INTERNAL PAGE PULSE TO TONE CHANGEOVER To make an announcement through the keyset speakers: When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. -
Page 20: Meet Me Page
MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, • Lift the handset. press it and dial the number that was announced. If you have a PARK •... -
Page 21: Programmed Messages
• Your MESSAGE light will turn off when all messages have been re- CONVENIENCE FEATURES turned. NOTES: DO NOT DISTURB 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. Use this feature when you want to block calls to your keyset. -
Page 22: Established Call Pickup
ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE [iDCS 500 L/LE VERSION] When you are programmed to receive calls from a door phone: To pick up an established call in progress at a single line extension con- • You will receive three short rings repeated. nected to a computer modem on your PC. -
Page 23: Group Listening
GROUP LISTENING LOCKING YOUR KEYSET When you are engaged on a call and you are using the handset, you may You can lock your keyset to control misuse of your phone while you are want other people to hear the distant party’s voice over the speaker: away. -
Page 24: Ohva Block
When you receive an OHVA and secure OHVA is ON, you will hear the OHVA REJECT announcement in the handset receiver, if you are using the handset. If Your keyset can be programmed with an OHVA Reject (REJECT) key. secure OHVA is OFF then you will hear the announcement on the speaker, Pressing this key while receiving an OHVA call will disconnect the voice an- if you are talking on the handset. -
Page 25: Customizing Your Keyset
The passcode is the same as NOTE: When your keyset is programmed for Auto Answer and you have For- your station passcode. This feature only applies if there is a Samsung Voice ward No Answer (FNA) turned on, you must answer screened transfers by... -
Page 26: Hot Keypad
light is lit will cause the keyset to return to handset mode and the light will AUTO ANSWER CO CALLS go out. This option will allow CO calls that directly ring your phone to auto answer. HOT KEYPAD When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, On your phone system your keyset’s keypad can be made “live”... -
Page 27: Secure Ohva
SECURE OHVA [iDCS 500 L/LE VERSION ONLY] DISPLAY FEATURES This option allows you to receive OHVA calls via the speaker while you are on the handset. INTERACTIVE DISPLAY KEYS • With you handset on-hook, press TRANSFER and then dial 110. The three keys below the display are substitutes for dedicated feature keys •... -
Page 28: Call Log
CALL LOG CALL DURATION TIMER [iDCS 500 with a LAN board installed & iDCS 100 Enhanced Version] The system can be set to automatically time outside calls. A few seconds To view the outside numbers that you dialed, press the LOG key. See your after you dial a telephone number, the timer appears in the display. -
Page 29: Personal Speed Dial Names
• Dial the alarm number 1, 2 or 3. PERSONAL SPEED DIAL NAMES • Dial the time you want the alarm to go off. Enter the time as HHMM Each personal speed dial number can have an 11 character name assigned (hours and minutes) using the 24 hour clock. -
Page 30: Lcr With Clear
LCR WITH CLEAR TEXT MESSAGING [iDCS 500 L/LE VERSION ONLY] When you are making an outside call using LCR and dial an incorrect digit, This feature allows two digital keyset users to respond to each other with you can press the CLEAR soft key to reenter the telephone number. You do preprogrammed messages. -
Page 31: Caller Id
Dial 205 CALLER ID 205:busy OHVA CAMP ON WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that OHVA to 205 OHVA from 201 delivers the telephone number and sometimes the name of the person call- TMSG REJECT ing your phone. -
Page 32: Ani
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are VIEWING THE NEXT CALLER ID CALL resources in the iDCS system required for receiving CID In the event that you have a call waiting or a camped-on call at your keyset, data. - Page 33 INQUIRE CALLER ID PARK/HOLD INFO Press SCROLL and then press STORE to save this number in a person- al speed dial bin. If you are informed that an incoming call is on hold or has been parked for NOTES: you, you may view the Caller ID information before you retrieve the call. This 1.
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Page 34: Svm/Svmi E-Series
iDCS 64 BUTTON MODULE SVM/SVMi E-Series WITH KEYSET This section describes how to setup and use the various features available The 64 button module is used when you need more programmable keys to a Subscriber. A Subscriber is a person that has been authorized access added to your keyset. -
Page 35: Accessing Your Mailbox
ACCESSING YOUR MAILBOX SVM/SVMi E-Series Subscriber Services Menu [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] • Dial the SVM/SVMi E-Series access number or press the key assigned to ring SVM/SVMi E-Series [VMMSG]. • Enter your personal password when prompted (the default password is 0000). -
Page 36: Subscriber Services Menu
GETTING STARTED Using your new SVM/SVMi E-Series Subscriber Services is as simple as fol- lowing a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • Access your Subscriber Services Menu - You already know how to do this. -
Page 37: Listening To Old Or New Messages
EXIT TO AUTO ATTENDANT Change playback speed of the recording. PERSONAL SERVICES There are two levels of speed during playback. Dialing this code will toggle between the two speeds. Play options. Pressing this key will play all the menu options available to you from this point. -
Page 38: Access Manager
b) Record your message at the tone. After recording the message, you will Note: ALL Access Manager options MUST be individually allowed by the hear the Send Menu with the following functions: System Administrator for each Subscriber. They are: Review Follow Me Continue Recording Allows the subscriber to enter an alternate location and set how long the... -
Page 39: Personal Greetings
entered in 'Personal Services' [#][3] (if allowed by the Administrator). When This option is available only if the Administrator has assigned you the Night Intercept is active the SVM/SVMi E-Series will first ring your extension 'Basic Greeting' feature. 0 then play your primary, No Answer greeting during the day (when you are Example: “Hi this is John Smith. -
Page 40: Mailbox Administration
Edit Personal Greetings instructed that there is a message and to enter your password. Simply enter your password and you will now be logged in. You may also edit/record each one of the greetings (1-9) at any time. Select a greeting number to edit and follow the instructions to record Setting Up Message Alert: your greeting. -
Page 41: Message Broadcast
Undelivered Retrieval From the Subscriber Services Menu press [6] for Mailbox Administration. When this function is activated, the SVM/SVMi E-Series will allow you to recall any messages you have sent that have NOT yet been picked up Press [9] for Broadcast Messages. by the recipient. -
Page 42: Personal Administration Settings
Personal Administration Extended Prompting This area is used during the initial set up of your Subscriber Settings Use this option to drastically reduce the number of prompts played in (see next section). the subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the SVM/SVMi E-Series. -
Page 43: Shortcuts
Press [ ] to immediately disconnect your station. The caller continues with future delivery so you can have the system call you when items become to leave a message normally. due. Pick up the handset and monitor privately. Press ANS / RLS to answer the call (using the handset or speaker). INTERACTIVE DISPLAYS AME Password Display keyset users have the added advantage of using the soft keys and... -
Page 44: Personal Speed Dial Numbers
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...