Troubleshooting - T&D TR-5xU Series User Manual

Troubleshooting

Ｑ : The computer won
I do?
Ａ : Try two or three times to find the port connection by using the
Auto-detect function.
Ａ : Check to make sure that the power of the main unit is ON.
Ａ : Check to make sure that the connection is proper. Communication
will take place only through the serial port (RS-232C) and will not
work through the printer port or any other port.
Ａ : Check to make sure that you can control the Thermo Recorder via
the software.
Ａ : If you have access to another computer, try seeing if communication
works with the other computer.
Ａ : If you have a computer with energy saving function settings, make
sure that the serial port has not been turned off. Especially on NEC
brand PC98 notebook computers the default setting maybe such.
Ａ : Check to make sure that the serial port has not been rendered
unusable by the BIOS setting.
Ａ : Make sure that the serial port setting has not been made to render
the port unusable. With some computers, especially all-in-one
computers the serial port serves as the modem jack.
How to check
1. View in the Device Manager Window.
For Windows XP or 2000
1.On the Desktop, right click on [My Computer] and click on [Properties].
2.In the System Properties Window, click on the [Hardware] Tab, then click on the
[Device Manager] button to view the Device Manager Window.
For Windows 98SE or ME
1.Open the [Control Panel] and double click on [System] to display the [System
Properties].
2.Click the [Device Manager] Tab to view the Device Manager Window.
2. In the [Device Manager], click on [Port (COM&LPT)] and check to
see if under that appears [Com Port (COM1)] or [Com Port (COM2)].
communicate via the Serial Port. What should
't
Other 62