Remote Assistance - THOMSON 780 (WL) User Manual

5.5.1 Remote Assistance

Enabling Remote
Assistance
Terminating remote
assistance
E-DOC-CTC-20051017-0149 v1.0
The Remote Assistance page allows you to make your SpeedTouch™ accessible for
remote support.
If you want to enable remote assistance, you must be connected to the
!
Internet.
Proceed as follows to use remote assistance:
1
If necessary, type a password in the Password box.
2
Click Enable Remote Assistance.
3
Pass the information listed under:
URL
Username
Password
to your technical support, in order for them to be able to access your
SpeedTouch™.
Once the technical support is connected, no other connections can be
made.
The remote assistance session ends:
if the technical support disables remote assistance.
after 20 minutes of inactivity.
after restarting your SpeedTouch™.
Chapter 5
SpeedTouch™ Web Interface
69