Problems Receiving Faxes - Canon PIXMA MX700 series Quick Start Manual

Problems Receiving Faxes
• Cannot Receive a Fax, Cannot Print a Fax
Cause Action
The machine is not powered on.
The machine's memory is full.
There was an error during reception.
The telephone line is not correctly
connected.
A paper size other than A4, Letter, or
Legal' 1 is loaded.
The machine is not set to the
appropriate receive mode.
• You cannot receive faxes if the power is turned off. Press the ON/OFF button
to turn the power on.
• After a power failure or disconnecting of the power cord, press the ON/OFF
button to turn the power on.
Either print or delete documents in memory (see "Printing a Document in
Memory" on page 73) to free up memory. Then ask the sender to resend the fax.
• Check the LCD for an error message. See "An Error Message Is Displayed
on the LCD" on page 101.
• Print the Activity report and check for an error. See "Printing the Activity
Report Manually" on page
77.
Check that the telephone line is connected correctly to the Telephone Line Jack
and that the telephone (or another external device such as an answering
machine or a computer modem) is connected correctly to the External Device
Jack. Refer to your setup sheet.
If a paper size other than A4, Letter, or Lega(1 is loaded in the configured paper
source, incoming faxes are not printed and are stored in memory. Change the
paper in the configured paper source to A4, Letter, or Legal' 1 size, then press
the OK button on the machine. Load legal-sized' 1 paper in the Rear Tray.
Check the receive mode selling (A), and change it to a mode suited to your
connection if necessary.
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FAX only mode
See "If You Want to Receive Only Faxes Automatically with Your Machine, or
Have a Dedicated Telephone Line for Fax Use Only:" on page 66.
TEL priority mode
See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Use Voice Calls More Frequently:" on page 66.
FAX priority mode
See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Want to Receive Faxes Automatically:" on page 67.
DRPD
See "If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service
with Your Telephone Company (US and Canada only):" on page 68.
Network switch
See "If You Want the Machine to Automatically Switch between Fax and Voice
Calls by the Call Ring Patterns (Network Switch):" on page 68.
*1
Legal may not be available depending on the country or region of purchase.
122 Troubleshooting
Problems Receiving Faxes
• Cannot Receive a Fax, Cannot Print a Fax
Cause Action
The machine is not powered on.
The machine's memory is full.
There was an error during reception.
The telephone line is not correctly
connected.
A paper size other than A4, Letter, or
Legal' 1 is loaded.
The machine is not set to the
appropriate receive mode.
• You cannot receive faxes if the power is turned off. Press the ON/OFF button
to turn the power on.
• After a power failure or disconnecting of the power cord, press the ON/OFF
button to turn the power on.
Either print or delete documents in memory (see "Printing a Document in
Memory" on page 73) to free up memory. Then ask the sender to resend the fax.
• Check the LCD for an error message. See "An Error Message Is Displayed
on the LCD" on page 101.
• Print the Activity report and check for an error. See "Printing the Activity
Report Manually" on page
77.
Check that the telephone line is connected correctly to the Telephone Line Jack
and that the telephone (or another external device such as an answering
machine or a computer modem) is connected correctly to the External Device
Jack. Refer to your setup sheet.
If a paper size other than A4, Letter, or Lega(1 is loaded in the configured paper
source, incoming faxes are not printed and are stored in memory. Change the
paper in the configured paper source to A4, Letter, or Legal' 1 size, then press
the OK button on the machine. Load legal-sized' 1 paper in the Rear Tray.
Check the receive mode selling (A), and change it to a mode suited to your
connection if necessary.
~Ffl,X
08/01 11: 16
11=
Image quaIity: Standard
[@<F~a~x:Ep~ri~orTIitlY>1j ====~-
(A)
A4
til
~~i;o~f~~~y
Statu'!:'; Standby
FAX only mode
See "If You Want to Receive Only Faxes Automatically with Your Machine, or
Have a Dedicated Telephone Line for Fax Use Only:" on page 66.
TEL priority mode
See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Use Voice Calls More Frequently:" on page 66.
FAX priority mode
See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Want to Receive Faxes Automatically:" on page 67.
DRPD
See "If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service
with Your Telephone Company (US and Canada only):" on page 68.
Network switch
See "If You Want the Machine to Automatically Switch between Fax and Voice
Calls by the Call Ring Patterns (Network Switch):" on page 68.
*1
Legal may not be available depending on the country or region of purchase.
122 Troubleshooting