Canon MX700 Service Manual
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Canon MX700 Service Manual

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MX700

Service Manual

Revision 0
QY8-13BM-000
COPYRIGHT©2007 CANON INC. CANON MX700 082007 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for
qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information
applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your region.
This manual does not provide sufficient information for disassembly and reassembly procedures.
Refer to the graphics in the separate Parts Catalog.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product. When
changes are made to the contents of the manual, Canon will release technical information when necessary. When substantial changes
are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language
without the written permission of Canon Inc., except in the case of internal business use.
Copyright © 2007 by Canon Inc.
CANON INC.
Inkjet Device Quality Assurance Div. 1
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

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Summary of Contents for Canon MX700

  • Page 1: Service Manual

    COPYRIGHT©2007 CANON INC. CANON MX700 082007 XX 0.00-0 Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold.

  • Page 2: Table Of Contents

    MX700 TABLE OF CONTENTS 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Special Tools 1-4. Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION/ TROUBLESHOOTING 2-1. Operator Call Errors 2-2.
  • Page 3 MX700 TABLE OF CONTENTS 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM - At logic board replacement To initialize settings None. 1 min. initialization Perform in the service mode.

  • Page 4: Customer Maintenance

    The screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. (2) Periodic maintenance No periodic maintenance is necessary. (3) Periodic replacement parts There are no parts in this machine that require periodic replacement by a service engineer. (4) Replacement consumables There are no consumables that require replacement by a service engineer.

  • Page 5: Special Tools

    1-3. Special Tools Name Tool No. Application Remarks To the sliding portions of the carriage rail and main In common with the FLOIL KG-107A QY9-0057-000 chassis. S520. ELECTRICITY GREASE IF-20 CK-8006-000 To the LF earth spring sliding portions. In common with the MOLYKOTE PG641 CK-0562 To the PG - AP arm lever sliding portions.
  • Page 6 MX700 TABLE OF CONTENTS 2. LIST OF ERROR DISPLAY / INDICATION / TROUBLESHOOTING Errors and warnings are displayed by the following ways: 1. Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text and by icon.

  • Page 7: Error Conditions

    absorber is replaced. The connected digital [2001] The device may be incompatible. Remove the cable between the camera and the camera or digital video Remove the device and check the machine. camera does not support manual supplied with the connected Camera Direct Printing.
  • Page 8 - Logic board (QM3-2834) 5 times ASF (cam) sensor error [5700] An error occurred in the ASF cam - Sheet feed unit (QM3-2677) sensor. - PE sensor board (QM3-2571) - Logic board (QM3-2834) 6 times Internal temperature [5400] The internal temperature is not normal. - Logic board (QM3-2834) error - Carriage unit (QM3-2650)

  • Page 9: Fax Errors

    2-3. Fax Errors For errors other than those listed below, please refer to the "G3 / G4 Facsimile Error Code List (Rev. 2)." (1) User error codes Error code TX / RX Meaning #001 Document jam #003 TX / RX Document is too long, or page time-over #005 TX / RX...
  • Page 10 ##280 Re-transmission of the procedure signal has been attempted the specified number of times, but failed. ##281 Re-transmission of the procedure signal has been attempted the specified number of times, but failed. ##282 Re-transmission of the procedure signal has been attempted the specified number of times, but failed. ##283 Re-transmission of the procedure signal has been attempted the specified number of times, but failed.
  • Page 11 attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred. ##769 After transmitting PPS-EOP in ECM transmission, re-transmission of the procedure signal has been attempted the number of specified times but failed. ##770 After transmitting EOR-NULL in ECM transmission, no significant signal has been received, and re- transmission of the procedure signal has been attempted the number of specified times but failed.

  • Page 12: Other Error Messages

    2-4. Other Error Messages Message on the LCD Cause Solution The selected paper cannot be fed from The paper type being used is not supported for Change the paper source to the rear tray. front tray. Change the paper source and paper feeding from the front tray.
  • Page 13 2-5. Warnings Warning Message on the LCD Solution Low ink "!" is indicated for an applicable ink tank icon in No special solution. the Status Monitor. Since the ink will be used up soon, prepare for a new ink tank. Print head temperature If the print head temperature does not fall, the When the print head temperature falls, the error is...

  • Page 14: Troubleshooting By Symptom

    2-6. Troubleshooting by Symptom Symptom Solution Faulty operation The power does not turn on. - Confirm the connection of The power turns off immediately after - the power cord, and power-on. - between the logic board and the power supply unit. - Replace the - power supply unit, or - logic board.
  • Page 15 operation of the ADF motor). - between the ADF motor and the ADF PWB, and - between the ADF PWB and the logic board. - Replace the - document feed unit, or - logic board No sound from the speaker. - Confirm the connection between the speaker and the logic board.
  • Page 16 - Clean grease or oil off the timing slit disk film. - Replace the - timing slit disk film, - timing sensor unit, - LF roller, or - logic board. Faulty scanning No scanning. - Confirm the connection between the scanning unit and the logic board.
  • Page 17 MX700 TABLE OF CONTENTS 3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Adjustment / settings Operation check Notes on replacement Logic board ass'y (QM3- - Before removal of the logic After replacement: - EEPROM information print...
  • Page 18 DF Base (QC2-6162) At replacement: 1. Adjust the document pressure Document pressure sheet sheet position. (QC2-4884) [See 3-3. Adjustment / Settings, (2) Carriage rail Scanner unit (QM3-2672) adjustment, for details.] Timing slit strip film - Upon contact with the film, After replacement: - Service test print (QC2-5687)
  • Page 19 MX700 TABLE OF CONTENTS 3-2. Special Notes on Repair Servicing (Click on the image to enlarge it.) ****************************************************************************** If there is a power failure or if you disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained.
  • Page 20 (2) Side cover R unit removal 1) Release the hook in the red circle in the photo, and remove the deco cover R. Note: The deco cover R alone is not designated as a service part. 2) Remove the front panel R. 3) Remove 1 screw, and slide the front damper unit to the 4) Remove 2 screws from the rear side.
  • Page 21 7) Pull the side cover R unit toward the front to disengage it from the round boss, then slide the unit to the right. (3) ADF unit removal 1) Remove 2 harnesses. 2) Raise the ADF unit, and , while pushing the ADF hinge back, lift the ADF unit. (4) Scanner unit removal 1) Remove 2 flexible cables and 1 harness.
  • Page 22 3) Raise the scanner unit, and release from the right boss. 4) Slide the scanner unit to the left to disengage it from the left boss. (5) Middle Frame unit removal 1) Remove 4 screws. 20 / 41...
  • Page 23 (6) Cable wiring and connection 1) Logic board 2) Printer unit (right part) 21 / 41...
  • Page 24 3) Printer unit (left part) 4) Printer unit (back side) (7) Ink tube installation 22 / 41...
  • Page 25 < About Circle 1 in the photo > Fit the tube between the ribs. < About Circle 2 in the photo> Fit the tube between the ribs, and adjust the tube so that the tube end (indicated by the blue circle in the photo) is between the edges of the right and left ribs (between the red lines in the photo).
  • Page 26 MX700 TABLE OF CONTENTS 3-3. Adjustment / Settings (1) Paper feed motor adjustment 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the photo below).
  • Page 27 <Confirmation test> Using Photo Paper Pro, and with the paper thickness lever set to the left position (normal position), print an image and confirm that the print quality is proper, and the print head is free from contacting the paper. If the print quality is not proper, or the print head contacts the paper, adjust the head-to-paper distance in the following procedures: <How to adjust the head-to-paper distance>...
  • Page 28 (5) Front tray paper feed roller cleaning 1) Press the ON/OFF button to turn off the machine. 2) Set 5 sheets or more of A4 or letter size plain paper in the front tray. 3) Push the rear cover tab to the right and pull out the rear cover. 4) While rotating the paper feed roller toward you using your finger, wipe off smears with a cotton swab.
  • Page 29 (6) Grease application 1) Printer unit Grease / Number Drawing Part name Where to apply grease / oil Grease / oil amount locations (mg) Behind the top front of the chassis Chassis ass'y Floil KG107A 240 +/- 20 where the carriage unit slides Top surface of the carriage rail where Carriage rail Floil KG107A...
  • Page 30 2) Platen Grease / Number of Drawing Part name Where to apply grease / oil Grease / oil oil amount drops x (mg) locations 8 Platen Eject roller sliding portion Floil KG107A 4.5 to 9 1/2 x 3 1 drop = 9 to 18 mg 3) LF roller Grease / Number of...
  • Page 31 MX700 TABLE OF CONTENTS (7) Ink absorber replacement 1) At the time of an error indicating that the ink absorber is full, replace either the main or the borderless-print ink absorber according to the error message. - When the main ink absorber is full: Replace the absorber indicated by the blue frame in the photo below (component of QY5-0192).
  • Page 32 <The portion replaced in the partial replacement> - Entire main ink absorber: Indicated by the green lines - The portion to be replaced in partial replacement: Indicated by the blue lines (8) Ink absorber counter setting Before replacement of the logic board, check the ink absorber counter value, and register it to the replaced new logic board. In addition, according to the ink absorber counter value, replace the ink absorber (ink absorber kit).
  • Page 33 (10) Service mode Function Procedures Remarks Service test print See "Service mode operation Set a sheet of A4 or letter size paper. - Model name procedures" below. For print sample, see 3-4. Verification Items, (1) - Destination Service test print, "Service test print sample." - ROM version - USB serial number - Ink absorber counter value (ink...
  • Page 34 Time(s) LED indication Function Remarks 0 times Green (Power) Power off Even when the print head is not installed, the carriage returns and locks in the home position capped. 1 time Orange (Alarm) Service test print Service test print - Model name - Destination - ROM version - USB serial number...
  • Page 35 <Destination settings> In the destination settings mode, press the Stop/Reset button the specified number of time(s) according to the destination listed in the table below, and press the ON/OFF button. Time(s) LED indication Destination 0 times Green (Power) No change of the destination 1 time Orange (Alarm) Japan...
  • Page 36 <Ink absorber counter setting> Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing. 1) Before replacement of the logic board, check the ink absorber counter value in EEPROM information print. 2) In the ink absorber counter setting mode, press the Stop/Reset button the specified number of time(s) according to the ink absorber whose counter value should be transferred to the replaced new EEPROM.
  • Page 37 <Button and LCD test> Confirm the operation after replacement of the operation panel unit, logic board, or LCD unit. 1) In the button and LCD test mode, press the Stop/Reset button. The LCD turns blue, waiting for a button to be pressed. 2) Press each button of the operation panel.
  • Page 38 (11) PTT Parameter mode 11-1) FAX PTT parameter mode Enter the PTT parameter mode from the user mode, but not from the service mode. How to enter the PTT parameter mode: 1) In the user mode, press the SCAN button to enter the scan mode. 2-a) Press #, 9, 7, 6, 9, # to enter the PTT parameter mode.
  • Page 39 11-3) #1 BIT SWITCH 1. After entering the #1 BIT SWITCH menu, the following screen will be displayed. PTT PRAMETER #1 BIT SWITCH SW#01 00000000 2. Each time the OK button is pressed, the SW# is changed from 01 to 20. Be careful not to enter the SW numbers which are not used in servicing.
  • Page 40 PTT PARAMETER output sample for the MX700 US model <3-3. Adjustment / Settings, (7) and (11)> 38 / 41...
  • Page 41 MX700 TABLE OF CONTENTS 3-4. Verification Items (1) Service test print <Service test print sample> 39 / 41...
  • Page 42 (2) Ink absorber counter value print <Print sample> <3-4. Verification Items> 40 / 41...
  • Page 43 MX700 TABLE OF CONTENTS 4. MACHINE TRANSPORTATION This section describes the procedures for transporting the machine for returning after repair, etc. 1) Be sure to transport the machine after moving the CIS unit (Scanner Carriage Unit) to the appropriate position. If the machine whose CIS unit is in the home position (inappropriate position) is vibrated or dropped when it is transported, the scanner flat cable may be jammed/damaged and the scanner may become out of work.

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