Olivetti d-Color MF551 Printing Manual page 282

14
Problem
Printing order is disturbed - a
job sent later is printed before
the preceding jobs.
Secure print is not available.
Jobs saved in a User Box have
disappeared.
Printing in the user authentica-
tion or account track mode is
not available.
Printing is not available when
you have selected "Public User"
in user authentication.
When the above troubleshooting does not eliminate the problem, refer to the "User's Guide [Copy
Operations]".
14-4
Possible Cause
When the user authentication is
enabled, you may have entered
an unregistered user name or
password.
Different encryption passphras-
es may be specified for the
printer driver and the machine.
Memory of the computer may
be insufficient.
Network connection with the
printer controller is not estab-
lished (when connecting via the
network).
The machine may be in the en-
hanced security mode.
An error may have occurred on
the printer for a reason such as
running out of paper.
The password rules may be en-
abled on the machine.
Different encryption passphras-
es may be specified for the
printer driver and the machine.
Jobs saved in a User Box may
be deleted due to the settings
on the machine.
The user name, account name
or password is incorrect.
User authentication or account
track may be disabled on the
printer driver.
Different encryption passphras-
es may be specified for the
printer driver and the machine.
The entered user name or ac-
count name may not be author-
ized.
Printing by public users may be
prohibited on the machine.
Cannot print
Remedy
Enter the correct user name or
password.
Specify the same encryption
passphrase for the machine and
the printer driver.
Perform a test printing to check
whether printing is possible.
Contact your network administra-
tor.
Configure authentication settings
in the enhanced security mode.
For details, contact the printer ad-
ministrator.
When "Skip Job Operation Set-
tings" is enabled in the Adminis-
trator Settings of the printer, only
the jobs without a problem are
processed and those with any
problem are held in queue.
Specify a password according to
the password rules.
Specify the same encryption
passphrase for the machine and
the printer driver.
Check the User Box settings for
the machine. For details, refer to
the "User's Guide [Box Opera-
tions]".
Enter the correct user name, ac-
count name and password.
Enable user authentication or ac-
count track on the printer driver.
Specify the same encryption
passphrase for the machine and
the printer driver.
Check with the administrator
whether the user name or ac-
count name concerned is author-
ized for printing.
Check with the administrator
whether printing by public users
is permitted.
d-Color MF651/551
14.1