Handling Incoming Calls - Brother MFC-8860DN User Manual

Phone Line or Connections (Continued)
Difficulties
The machine does not answer
when called.
Sending Faxes
Difficulties
Poor sending quality.
Transmission Verification Report
says 'RESULT:ERROR'.
Vertical black lines when sending.

Handling Incoming Calls

Difficulties
The machine 'Hears' a voice as a
CNG Tone.
Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code
Menu Setting Difficulties
Difficulties
Key operations do not work.
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
Suggestions
Make sure the machine is in the correct receiving mode for your setup. (See
Receiving a fax on page 39.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Suggestions
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 116.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get 'RESULT:NG' on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Turning off remote fax options on page
60), print fax messages in memory (see Printing a fax from the memory on page
45) or cancel a delayed fax or polling job (see Checking and cancelling waiting
jobs on page 38). If the problem continues, ask the telephone company to check
your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the Compatibility setting to Basic. (See Compatibility on page 103.)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner glass on page 116.)
Suggestions
If Fax Detect is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax Detect
on page 42.)
(default setting is (l 51). When your machine answers, hang up.
Suggestions
Check that the control panel is fitted correctly on the machine. Reinstall the control
panel.
If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when
the machine is in Fax mode.
Troubleshooting and routine maintenance
93