900.Xx System Software Error Service Check - Lexmark CX310n Service Manual

Error code
982.xx
Service <device> Comm.
990.xx
Service <device>

900.xx System software error service check

There are different types of 900.xx errors that can occur. There may be a communication problem (bad cable, network
connection, and so on) software issue, or a hardware problem with the controller board of ISP (Internal Solutions Port).
The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.
use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that
information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible, determine
whether or PostScript or PCL files was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.
Actions
Step 1
POR the printer.
Does the error occur?
Step 2
a
Write down the exact 900.xx error code displayed on the device.
b
Turn the device off.
c
Clear the print queues.
d
Disconnect all communication cables, and remove all memory
options.
e
Remove all ISP and modem cards.
f
Restart the device into diagnostic mode.
Turn the printer on, press and hold 3 and 6, and release the buttons
with the installed memory and processor speed displays.
Does the 900.xx error occur during startup?
Step 3
Check all the cables connected to the RIP board for proper connectivity.
Are the cables properly connected?
Description
Communications error detected by the
specified device.
Note: <device> can be one of the following:
•
Tray 2
•
Tray 3
This error message indicates that an equipment
check condition has occurred in the specified
device.
Note: <device> can be one of the following:
•
Tray 2
•
Tray 3
Diagnostic information
Action
Call next level of support.
Go to the service check for the device
indicated.
Yes
Go to step 2.
Go to step 3.
Go to step 5.
103
7527
No
Problem resolved.
Go to step 6.
Go to step 4.