900.Xx System Software Error - Lexmark 6500e Service Manual

900.xx System software error

There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable,
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal
solutions port). The communication and software aspects should be checked first. Determine if the problem is
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as
instructed. You will need that information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible
determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer
which Lexmark Solutions applications are installed on the device.
Step Action and questions
1 POR the device.
Does the error reoccur?
2 • Write down the exact 900.xx error code displayed
on the device.
• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
3 Check all the cables connected to the controller board
for proper connectivity.
Are the cables properly connected?
4 Properly connect the cables to the controller board.
Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
5 Replace the controller board, and restart the device.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is
displayed, consult the service check for that error.
6 Print the following:
• Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages
were printing?
7 Re-attach the communications cable. Restart the
printer to operating mode. Send the printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down this
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
4036-310, -311
Yes No
Go to step 2. Problem
resolved.
Go to step 3. Go to step 6.
Go to step 5. Go to step 4.
Go to step 5. Go to step 6.
Problem Go to step 31.
resolved.
Go to step 31. Go to step 7.
Go to step 8. Go to step 10.
Diagnostic information
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