Konica Minolta bizhub 250 Ssd Support Solutions page 97

bizhub 250
TAUS0802895EN*
Solution ID
Description
The MFP may stop communicating with vCare after an MFP RAM clear is performed.
Solution
CAUSE: A RAM clear on the MFP can cause the MFP to stop communicating with vCare.
SOLUTION: Reset the vCare settings on the MFP.
Workgroup Models
In Tech Rep mode, perform the following procedure:
CS Remote Care -> Server Settings: select Data Initialization; press Yes, then press End.
CS Remote Care -> Detail Settings: select RAM Clear; press Set, then press End.
Turn the MFP off and back on. (It is important tocycle the power.)
After the MFP powers up, re-enter all of the vCare settings and confirm successful communication with the vCare system.
For detailed information,refer to the "Ram Clear Settings" and "Data Initialization Settings" section of the bizhub vCare/CS Remote Care email Setup
Instructions for each specific model.
PRO Models
The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare. For details, refer to the "CS Remote
Care Initialization" section of the bizhub vCare/CS Remote Care Email Setup instructions for each specific model.
In addition, after performing "CS Remote Care Initialization" and cycling the power, reset the IP controller, main body or (for the C500 only) Fiery® controller
email settings.
SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD
Solution ID TAUS0900415EN*
Description
When the power switch is on, [ERROR!!] displays on the touch panel screen.
Solution
Possible Cause: The [ERROR!!] messageindicates a possible unit error, or failure in PKG connection
Solution: Reattach MEM(S) board make sure they are socket correctly and in the proper position.
Replace MEM(S) board if needed.
The MEM(S) board is included with the Fax option or as optional memory, so if needed for replacement re-order the option. The part number for the MEM(S)
board is (p/n 4551-2039-01) if needed.
SPECIAL NOTE: Solution contribution by Ken Walker, Workgroup/SSD
Solution ID TAUS0653388EN*
Description
"No Matching Paper Size/Set Paper in Bypass Tray" message after first page is output for 8.5x13 document using the PostScript or PCL drivers.
Solution
CAUSE: Incorrect paper size setting in "Priority Foolscap" under Tech Rep Mode.
SOLUTION: To change this setting, perform the following:
1. Enter Tech Rep Mode by pressing Utility/Counter, Check Details, Stop, 00, Stop, 01 and enter password, as required.
2. Press System Set.
3. Press Priority Foolscap.
4. Set the paper size to F:330 mm/C: 216 mm.
5. Exit Tech Rep Mode.
TAUS0654224EN*
Solution ID
Description
Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc.
Warm-up, wrong display, incorrect operation, lock-up
97
3
Solution Usage
Solution Usage 3
Solution Usage 2
2
Solution Usage
October 2009