Konica Minolta bizhub 250 Ssd Support Solutions page 5

bizhub 250
Solution ID TAUS0703135EN*
Description
Blank screen and no power. TheMFP cooling fan and options seem to initialize on start up.
Solution
CAUSE: The issue istwo-fold.First,the NVRAM has failed or become corrupt and, second, the latest HDD encryption added with the most current firmware
releasecauses ablank panel.
SOLUTION: To correct:
1. Disconnect the HDD located on the right side of the copier above the MFPB. When theMFP is restarted, the Konica Minolta screen will be displayed.
2. Next, access the warm reset button on the left side of the CF update slot. After the warm reset button is pressed, the machine will reboot.
3.Wait until the black dot appears on the left side of the display andpressnumber 3 on the keypad.
4.Enter the Administrator Passcode (default 00000000) and press End.
5.Select Image Total Clear.
6.Press Yes, and then Enter.
7.Reboot the machine and verify the operation.
Note: This procedure clears the following settings:
• Fax-related setting information
• Bulletin board setting information
• Transmission/reception log information
• Image data
• Network setting information
• Destination information
• Soft switch information
• Management-by-account setting information
• User authentication setting information
• Account/user counter
• Remote maintenance setting information
• FW download setting information
• Copy setting information (zoom ratio, paper size, erase width, paper source detailed information, copy job program, bypass free size registration, etc.)
• CSRC setting information
SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD
Solution ID TAUS0701139EN*
Description
Unable to send a fax using the network fax utility version 4.5.24 with additional fax memory installed (EM-305 – Expanded Memory Unit 128MB).
Solution
CAUSE: SU-501 (32MB SODIMM) (p/n 4551-1204-01)was removed for the EM-305 (item no.
4551661) . The SU-501allows the firmware to unlock the modules required for Network Fax and Internet Fax.
SOLUTION: To verify that theengine does not have the SU-501, perform the following:
1. Press the Extra Scan button on the engine. The following should read 'IP Address' and touchscreen will display six "push pins" if the SU-501 is installed.
2. This method can be used away from the engine:
a. Click on 'Start' button from Microsoft® Windows 2000, XP Pro or Vista (Premium or Business).
b. Click on 'Run' for Windows 2000 and XP Pro. Skip this step for Vista.
c. Type 'cmd' and press Enter.
d. Type 'telnet' and press Enter.
e. Enter 'set localecho' for Windows XP Pro and Vista and 'set local_echo' for Windows 2000 workstation.
f. Enter 'open engine's TCP/IP address 25' and press ENTER.
g. The top line should read 220.
If the message is connection failure, then verify the SU-501 is installed. Refer to the attached SU501_location.pdf document for the location of the SU-501.
Notes :
1. Microsoft® Windows Vista does not enable Telnet Client on default installation. To enable Telnet Client, perform the following:
a. Click on Start.
b. Click on 'Control Panel'.
c. Click on 'Program and Features'.
d. Check 'Telnet Client'.
e. Install 'Telnet Client'.
2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Solution ID TAUS0702066EN*
Description
ED09C6 error code when trying to scan to SMB.
Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc.
Controller - no or slow print, scan failure, garbled data, lockup
5
Solution Usage 12
Solution Usage 11
Solution Usage 4
October 2009