Problems With Pc Software - Panasonic KX-FLB852CX Service Manual

KX-FLB852CX / KX-FLB852CXS
6.4.

PROBLEMS WITH PC SOFTWARE

6.4.1. Multi-Function Station
Problem
I cannot recognize the last part of an
item in the list of the [One Touch],
[Directory], [Journal] or [Caller ID]
when using Remote Control.
I cannot scan.
The document does not feed into the
unit.
Even after clicking [Cancel], scanning
continues.
I cannot find the unit as the target
device from the list when using PC
FAX and Remote Control.
A printing error occurred while using PC
FAX and Remote Control.
Multi-Function Station does not work
properly.
The fax sending from the computer has
been completed, but the other party
cannot receive the document.
Colored text is printed in black instead
of grayscale when printing from
Microsoft Power Point or other
applications.
I cannot install or uninstall Multi-
Function Station.
• • • • Put the cursor on the line between the buttons. The cursor changes shape and you can expand
the area by dragging or double-clicking.
• • • • When scanning at a high resolution, a large amount of available memory is required. If your
computer warns of insufficient memory, close other applications and try again.
• • • • The unit is in use. Try again later.
• • • • There is not enough space on the hard disk. Delete unnecessary files and try again.
• • • • Restart the computer, and try again.
• • • • Check the connection between the computer and the unit.
• • • • You attempted to scan a document longer than the paper size which you set. Change the setting
or divide the document into the appropriate paper size, and try again.
• • • • If you have any other multifunction softwares installed on your computer, uninstall them.
• • • • If you use the Fast User Switching feature in Windows XP, make sure no other users are logged
in to your computer.
• • • • Remove the document in the auto document and re-insert it.
• • • • Please wait. It may take a while for the cancel request to be accepted.
• • • • The unit will be displayed after the printer driver has been installed.
• • • • The printer driver is used for PC FAX and Remote Control. The transmission error will be
displayed as the printing error.
• • • • If you connect the USB cable to USB hub, connect it to the USB port of your computer directly.
• • • • Make sure you have installed the latest Service Pack available for the version of Windows
installed on your computer. See the Microsoft web site for details.
• • • • Confirm the BIOS setting of your computer, and select USB port mode. Please refer to your
computer operating instructions or consult the manufacturer.
• • • • If you have any other multifunction software installed on your computer, uninstall them.
• • • • If you use the Fast User Switching feature in Windows XP, make sure no other users are logged
in to your computer.
• • • • Check that your computer has enough memory and hard disk space. If your computer warns of
insufficient memory, close other applications. If there is not enough space on the hard disk,
delete unnecessary files.
• • • • The transmission error may be occurred in the unit. Check the confirmation report in the journal
from Remote Control.
• • • • Select [Color] or remove the check next to [Grayscale] in the print dialog so that colored text
will be printed ingrayscale.
• • • • Some of the files needed to install or uninstall Multi-Function Station may be corrupted. Use the
MfsCleaner utility (found on the included CD-ROM) to solve the problem.
1. Insert the included CD-ROM into your CD-ROM drive.
− − − − The setup program will start automatically.
2. Click [Cancel ], then click [Yes ] to quit the setup.
3. Open the folder "D:\Tools\Uninstall" (Where "D:" is the drive letter of your CD-ROM drive).
4. Double-click the [MfsCleaner ] icon.
− − − − The [MfsCleaner for KX-FLB800/FLM650 Series] window will appear.
5. Click [Clean ], then click [Yes ] to restart the computer.
Note:
• • • • To install Multi-Function Station again.
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Cause & Remedy