Avaya 1600 Series Installation And Maintenance Manual page 66

Troubleshooting Guidelines
Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued)
Condition
The user reports SBM32 buttons are not
labeled when they should be.
The user reports
personalized labels
cannot be placed
on the SBM32
buttons,
66 1600 Series IP Telephone Installation and Maintenance Guide
AND the user has
tried using the
Program AD button
feature.
AND the user has
tried using the
Personalize Labels
option on the
telephone.
Cause/Resolution
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
CAUSE: The user has been pressing the
SBM32 button to indicate which button to
relabel.
RESOLUTION: The user should use the list
displayed on the telephone, scroll to highlight
the desired button label, and press either OK or
the corresponding 1616 line button.
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