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Avaya 1600 Series Administrator's Manual

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See also: Reference Manual , Installation and Maintenance Manual
Avaya 1600 Series IP Deskphones
Administrator Guide
Release 1.3.6
16-601438
Issue 6
August 2014

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Table of Contents
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Summary of Contents for Avaya 1600 Series

  • Page 1 Avaya 1600 Series IP Deskphones Administrator Guide Release 1.3.6 16-601438 Issue 6 August 2014...

  • Page 2: Issue 6 August 2014

    REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User.
  • Page 3 2 1600 Series IP Deskphone Administrator Guide...

  • Page 4: Table Of Contents

    Chapter 2: Administration Overview and Requirements ..1600 Series IP Deskphones ......
  • Page 5 Administering Stations ....... . Aliasing 1600 Series IP Deskphones ..... . .
  • Page 6 Software ........1600 Series IP Deskphone Scripts and Application Files ....
  • Page 7 Language Selection ........1600 Series Global Deskphones ......

  • Page 8: Chapter 1: Introduction

    Communication Manager Branch (formerly known as Avaya Distributed Office), DHCP, HTTP/HTTPS servers for Avaya 1600 Series IP Deskphones, a Local Area Network (LAN), or a Web server. The 1600 Series IP Deskphones use Internet Protocol (IP) technology with Ethernet line interfaces and support the H.323 protocol only.

  • Page 9: Document Organization

    Requirements Network. Chapter 4: Avaya Aura Describes how to administer Avaya Aura Communication Communication Manager Manager to operate with 1600 Series IP Deskphones. Administration Chapter 5: Server Describes DHCP, HTTP, and HTTPS administration for the Administration 1600 Series IP Deskphones.

  • Page 10: Other Documentation

    ● Avaya 1616/1616-I IP Deskphone User Guide, Document Number 16-601448. ● Avaya one-X™ Deskphone Value Edition 1600 Series IP Deskphones BM32 Button Module User ● Guide, Document Number 16-601450 Avaya one-X™ Deskphone Value Edition 1600 Series IP Deskphone Wall Mount Instructions, ●...
  • Page 11 Introduction 4 1600 Series IP Deskphone Administrator Guide...

  • Page 12: Chapter 2: Administration Overview And Requirements

    Real Time Transfer Protocol (RTP), and ● Real Time Control Protocol (RTCP) ● The parameters under which the 1600 Series IP Deskphones need to operate are summarized as follows: Deskphone and System Administration on the Avaya Media Server, as covered in ●...
  • Page 13 User modification of certain parameters, when given administrative permission to do so. ● Note: Not all parameters can be administered on all delivery mechanisms. Note: Table 1: Administration Alternatives and Options for 1600 Series IP Deskphones Administrative Parameter(s) Mechanisms For More Information See:...
  • Page 14 1600 Series IP Deskphones Table 1: Administration Alternatives and Options for 1600 Series IP Deskphones (continued) Administrative Parameter(s) Mechanisms For More Information See: Manual administration “Static Addressing Installation” in the Avaya 1600 at the deskphone Series IP Deskphones Installation and Maintenance Guide.
  • Page 15 Administration Overview and Requirements Table 1: Administration Alternatives and Options for 1600 Series IP Deskphones (continued) Administrative Parameter(s) Mechanisms For More Information See: Quality of Avaya call server UDP Port Selection on page 28 and Service Appendix B: Related Documentation.

  • Page 16: Parameter Data Precedence

    (LLDP). The Administrative Process The following list depicts administration for a typical 1600 Series IP Deskphone network. Your own configuration might differ depending on the servers and system you have in place. 1. LAN and applicable servers administered to accept the deskphones.

  • Page 17: Administrative Checklist

    Modify settings file as Edit the settings file as desired, Chapter 6: Deskphone Software desired using your own tools or the and Application Files [Avaya] Web configuration tool. Configuration Tool on page 52. 1 of 2 10 1600 Series IP Deskphone Administrator Guide...

  • Page 18: Deskphone Initialization Process

    These steps offer a high-level description of the information exchanged when the deskphone initializes and registers. This description assumes that all equipment is properly administered ahead of time. This description can help you understand how the 1600 Series IP Deskphones relate to the routers and servers in your network.

  • Page 19: Step 2: Dhcp Server To Deskphone

    HTTPS server. Step 3: Deskphone and File Server The 1600 Series IP Deskphones can download script files and settings files from either an HTTP or HTTPS server. These deskphones can also download the application files from the HTTP server. The deskphone queries the file server, which transmits a script file to the deskphone.

  • Page 20: Error Conditions

    Registration allows a deskphone to register with the Avaya Media Server without an extension, assuming the Avaya Media Server also supports this feature. To invoke Unnamed Registration, take no action. Allow the Extension... prompt to display for 60 seconds without making an entry. The deskphone automatically attempts to register by means of Unnamed Registration.
  • Page 21 Administration Overview and Requirements 14 1600 Series IP Deskphone Administrator Guide...

  • Page 22: Chapter 3: Network Requirements

    Category 5e cables designed to the IEEE 802.3af-2003 standard, for power over Ethernet, ● For Avaya Aura Communication Manager: TN2602 IP Media Processor circuit pack. Sites with a ● TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack.

  • Page 23: Server Requirements

    Note: unavailable via HTTPS, and firmware cannot be downloaded via HTTPS. While the servers listed provide different functions that relate to the 1600 Series IP Deskphones, they are not necessarily different boxes. For example, DHCP provides file management whereas HTTP provides application management, yet both functions can co-exist on one hardware unit.

  • Page 24: Required Network Information

    Table 3 for each DHCP server. The 1600 Series IP Deskphones support specifying a list of IP addresses for a gateway/router, HTTP/ HTTPS server, and Avaya Media Server Gatekeeper(s). Each list can contain up to 255 total ASCII characters, with IP addresses separated by commas with no intervening spaces. Depending on the specific DHCP application, only 127 characters might be supported.

  • Page 25: Other Network Considerations

    Other Network Considerations SNMP The 1600 Series IP Deskphones are fully compatible with SNMPv2c and with Structure of Management Information Version 2 (SMIv2). The deskphones respond correctly to queries from entities that comply with earlier versions of SNMP, such as SNMPv1. “Fully compatible” means that the deskphones respond to queries directed either at the MIB-II or the read-only Custom MIB.

  • Page 26: Reliability And Performance

    Reliability and Performance ® All 1600 Series IP Deskphones respond to a ping or traceroute message sent from the DEFINITY MultiVantage™, Avaya Aura Communication Manager, or Avaya Aura Communication Manager Branch system (formerly known as Avaya Distributed Office) or any other network source. The deskphones do not originate a ping or traceroute.

  • Page 27: Network Audio Quality Display On 1600 Series Ip Deskphones

    LAN troubleshooting. IP Address Lists and Station Number Portability The 1600 Series IP Deskphones provide the capability to specify IP address lists. On startup or a reboot, the deskphone attempts to establish communication with these various network elements in turn.

  • Page 28: Tcp/Udp Port Utilization

    ) represent the direction(s) ● of data transfer. The text the arrows point to identifies the port or ports that the 1600 Series IP Deskphones ● support for the specific situation. Brackets identify ranges when more than one port applies. The text indicates any additional qualifications or clarifications.
  • Page 29 Port depends on Voice Port: audio port + 2 Monitoring Manager (only active during a call admin if RTCP monitoring is enabled) SNMP MIB Viewer SNMP (UDP/IP) Port depends on MIB viewer admin Port:161 22 1600 Series IP Deskphone Administrator Guide...
  • Page 30 Other Network Considerations Figure 2: Initialization and Address Resolution Diagram Initialization and Address Resolution 1600 Series IP DHCP Server DHCP (TCP/IP) Deskphone Port: 67 Port: 68 HTTPS Server HTTPS Read Request (TCP/IP) Port:411 Port: [1024 - 5000] Operating System HTTPS Data, ACKs & Errors (TCP/IP) –selected (a new port is...

  • Page 31: Security

    Note: Signaling and audio are not encrypted when unnamed registration is effective. Note: Restricting the response of the 1600 Series IP Deskphones to SNMP queries to only IP addresses ● on a list you specify. Specifying an SNMP community string for all SNMP messages the deskphone sends.
  • Page 32 Call Server Requirements Before you perform administration tasks, ensure that the proper hardware is in place, and your call server software is compatible with the 1600 Series IP Deskphones. Avaya recommends the latest PBX software and the latest IP deskphone firmware.

  • Page 33: Chapter 4: Avaya Aura Communication Manager Administration

    For more information about aliasing one deskphone model as another, see “Using an Alias” in the Administrator Guide for Avaya Aura™ Communication Manager (Document 03-300509). Avaya Aura Communication Manager Branch systems provide native support for the 1600 Series Deskphones. See the Avaya Aura Communication Branch Device Manager online help for more information.

  • Page 34: Media Server (Switch) Administration

    Media Server (Switch) Administration Media Server (Switch) Administration If you are using the 1600 Series IP Deskphones with Avaya Aura Communication Manager, see the following documents on the Avaya support Web site for information about specific switch administration: The Administrator Guide for Avaya Aura™ Communication Manager (Document 03-300509) ●...

  • Page 35: Udp Port Selection

    QoS for the entire network. IEEE 802.1P and 802.1Q The 1600 Series IP Deskphones can simultaneously support receipt of packets using, or not using, 802.1Q parameters. To support IEEE 802.1P/Q, you can administer 1600 Series IP Deskphones from the network by appropriate administration of the DHCP or HTTP/HTTPS servers, or by using dialpad input at the deskphone.

  • Page 36: Nat

    For more information, see Chapter 4 “Network Quality Administration” in Administration for Network Connectivity for Avaya Aura™ Communication Manager (Document Number 555-233-504). Unless there is a specific need in your enterprise LAN, Avaya recommends that you do not change the default values.

  • Page 37: Voice Mail Integration

    1600 Series IP Deskphones Aliased as 4600 Series IP Deskphones When native support does not apply, 1600 Series IP Deskphones are aliased as 4600 Series IP Deskphones and run under an Avaya Aura Communication Manager Release earlier than 5.2. In this...

  • Page 38: Deskphone Administration

    Deskphone Administration Deskphone Administration This section describes how to administer Avaya Aura Communication Manager for 1600 Series IP Deskphones. For detailed information about administering Avaya Aura Communication Manager, see the following Avaya documents: Administrator Guide for Avaya Aura™ Communication Manager (Document 03-300509).

  • Page 39: Administering Stations

    Administering Stations This section refers to Avaya Aura Communication Manager administration on the Switch Administration Terminal (SAT) or by Avaya Site Administration. Administer the following items on the Station form, sample screens of which are provided in Figure 1...

  • Page 40: Aliasing 1600 Series Ip Deskphones

    Administering Stations Aliasing 1600 Series IP Deskphones Avaya Aura Communication Manager releases earlier than 5.2 do not provide native support for 1600 Series IP Deskphones. On the Station Form, administer (alias) the deskphones as follows: Change Alias Station: Alias set up type 1603/1603SW/1603-I/1603SW-I to a 4610 ●...

  • Page 41: Feature Buttons And Call Appearances

    For the 1603/1603SW/1603-I/1603SW-I and 1608/1608-I IP Deskphones You can administer Feature/Call Appearance Buttons 1 – 8 on the Avaya Aura Communication Manager Station form, which the deskphone Feature screen then displays in sequence. The deskphone does not display any of the Feature Button labels administered on buttons 9 – 24. These deskphones do not support the BM32 Button Module.

  • Page 42: Conference Details Screen For Ad-Hoc Conferences

    Shuffling For additional information about administering the call server for 1600 Series IP Deskphones, see the following Avaya documents, available on the Avaya Support Web site: Administrator Guide for Avaya Aura™ Communication Manager (Document Number 03-300509). ● Feature Description and Implementation for Avaya Aura™ Communication Manager (Document ●...

  • Page 43: Printing Button Labels

    2. Click DESI downloads. 3. Download the appropriate application. If you are using Avaya Aura Communication Manager Branch, you can export the button settings from Local Manager and import the settings into the DESI application. For more information, see the Avaya Aura Communication Manager Branch Device Manager online help.

  • Page 44: Chapter 5: Server Administration

    You can install the DHCP and HTTP server software on the same machine. Note: CAUTION: The firmware in the 1600 Series IP Deskphones reserves IP addresses of the form CAUTION: 192.168.0.24 and 192.168.1.x for internal communications. The deskphone(s) improperly use addresses you specify if they are of that form.

  • Page 45: Dhcp Server Administration

    A DHCP server be available at remote sites if WAN failures isolate IP deskphones from the central ● site DHCP server(s). The file server provides the 1600 Series IP Deskphone with a script file and, if appropriate, new or updated application software. See Step 3: Deskphone and File Server...
  • Page 46 - Option 51 - DHCP lease time. If this option is not received, the DHCPOFFER is not be accepted. Avaya recommends a lease time of six weeks or greater. If this option has a value of FFFFFFFF hex, the IP address lease is assumed to be infinite as per RFC 2131, Section 3.3, so that renewal and rebinding...
  • Page 47 Avaya recommends, once assigned an IP address, the deskphone continues using that address after the DHCP lease expires, until a conflict with another device is detected. As...
  • Page 48 DHCP Server Administration The 1600 Series IP Deskphones do not support Regular Expression Matching, and therefore, do not use wildcards. For more information, see Administering Options for the 1600 Series IP Deskphones page 65. In configurations where the upgrade script and application files are in the default directory on the HTTP server, do not use the HTTPDIR=<path>.

  • Page 49: Windows Nt 4.0 Dhcp Server

    Server Administration Table 6, the 1600 Series IP Deskphone sets the system values to the DHCPACK message field values shown. Table 6: DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field. NETMASK Option #1 (if received).

  • Page 50: Creating A Dhcp Scope For The Ip Deskphones

    Avaya recommends that you provision the 1600 Series IP Deskphones with sequential Note: IP addresses. Also do not mix 1600 Series IP Deskphones and PCs in the same scope. 5. Under Lease Duration, select the Limited To option and set the lease duration to the maximum.

  • Page 51: Editing Custom Options

    7. Click the OK button. 8. Select the Global parameter under DHCP Options. 9. Select the 242 option that you created from the Unused Options list. 10. Click the Add button. 11. Click the OK button. 44 1600 Series IP Deskphone Administrator Guide...

  • Page 52: Activating The Leases

    Note: Although this configuration represents that for 1600 Series IP Deskphones, the file Note: remains as 46XXOPTIONS. This allows shared use by 4600, 9600, and 1600 Series IP Deskphones. Verify the Default Option, 242 1600OPTION 1. Select Start-->Programs-->Admin Tools-->DHCP Manager.

  • Page 53: Windows 2000 Dhcp Server

    IP deskphones. The End IP Address is the last IP address available to the IP deskphones. Note: Avaya recommends not mixing 1600 Series IP Deskphones and PCs in the same scope. Note: 8. Define the subnet mask in one of two ways:...
  • Page 54 DHCP Server Administration The number of bits of an IP address to use for the network/subnet IDs. ● The subnet mask IP address. ● Enter only one of these values. When you finish, click the Next button. The Add Exclusions dialog box displays. 9.

  • Page 55: Adding Dhcp Options

    2. In the left pane of the DHCP window, right click the DHCP Server name, then click Set Predefined Options..3. Under Predefined Options and Values, click Add. 4. In the Option Type Name field, enter any appropriate name, for example, “Avaya IP Deskphones.” 5. Change the Data Type to String.

  • Page 56: Activating The New Scope

    You can store the same application software, script file, and settings file on an HTTP server as you can on a TFTP server. TFTP is not supported for 1600 Series IP Deskphones. With proper administration, the deskphone seeks out and uses that material. Some functionality might be lost by a reset if the HTTP server is unavailable.

  • Page 57: Http Configuration For Backup/Restore

    Server Administration Download the upgrade script file and application file(s) from the Avaya Web site ● http://www.avaya.com/support to the HTTP server. For more information, see Contents of the Settings File on page 58. Note: Many LINUX servers distinguish between upper and lower case names. Ensure that you...
  • Page 58 HTTP Configuration for Backup/Restore Additional step for IIS 6.0 (Win2003): 1. Use Internet Information Services. Go to Start --> Settings --> Control Panel --> Administrative Tools. 2. Below Default Web Site select Web Services Extension. 3. Make sure the WebDAV option is set to Allowed. For Apache Web servers: 1.

  • Page 59: Web Configuration Tool

    Server Administration Web Configuration Tool Recent call server versions provide all the Web configuration support the 1600 Series IP Deskphones require. Also, the media server has an easy to use, PC-based interface for creating script files. Given these resources, you do not need to manually create the text files discussed in...
  • Page 60 Web Configuration Tool Table 7: Media Server Field Names & Corresponding Script File Parameter Names (continued) Media Server Field Name Script File Parameter Name DHCP Lease Violation Flag DHCPSTD Domain Name DOMAIN Domain Name Server DNSSRVR HTTP Server IP Address HTTPSRVR HTTP Directory HTTPDIR...
  • Page 61 Source IP Addresses for SNMP Queries SNMPADD SNMP Community String SNMPSTRING Subscription List SUBSCRIBELIST Trusted Domains/Paths TPSLIST Unnamed Registration Status UNNAMEDSTAT Secondary Ethernet Interface Layer 2 Frame Tagging VLANSEP Wait Time for DHCP Offer VLANTEST 3 of 3 54 1600 Series IP Deskphone Administrator Guide...

  • Page 62: Chapter 6: Deskphone Software And Application Files

    The settings file contains options you have administered for any or all of the 1600 Series IP Deskphones in your network. For more information about the settings file, see Contents of the Settings File on page 58.

  • Page 63: 1600 Series Ip Deskphone Scripts And Application Files

    Upgrade Script File An upgrade script file tells the IP deskphone whether the deskphone needs to upgrade software. The Avaya IP Deskphones attempt to read this file whenever they reset. The upgrade script file also points to the settings file.

  • Page 64: Settings File

    Avaya recommends that you do not alter the upgrade script file. If Avaya changes the upgrade script file in the future, any changes you have made will be lost. Avaya recommends that you use the 46xxsettings file to customize your settings instead. However, you can change the settings file name, if desired, as long as you also edit the corresponding GET command in the upgrade script file.
  • Page 65 After checking the application software, the 1600 Series IP Deskphone looks for a 46xxsettings file. This optional file is where you identify non-default option settings, application-specific parameters, and so on. You can download a template for this file from the Avaya support Web site. An example of what the file might look like follows.
  • Page 66 1600 Series IP Deskphone Scripts and Application Files Parameter Default Value AGCHAND AGCHEAD AGCSPKR AUDASYS AUTH DOT1X DOT1XSTAT HEADSYS ICMPDU ICMPRED L2QVLAN LANG0STAT LOGLOCAL PHY1STAT PHY2STAT PROCSTAT VLANTEST CCBTNSTAT DROPSTAT HEADSTAT HOLDSTAT MUTESTAT XFERSTAT HOOKSTAT MCIPADD 0.0.0.0 Issue 6 August 2014...
  • Page 67 Deskphone Software and Application Files HTTPSRVR NULL string LANGxFILE, Null string where x is 1 through 4 PROCPSWD 27238 SNMPADD NULL string SNMPSTRIN NULL string 60 1600 Series IP Deskphone Administrator Guide...

  • Page 68: The Group System Value

    2. At each non-default deskphone, instruct the installer or user to invoke the GROUP Local (dialpad) Administrative procedure as specified in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide and specify which GROUP number to use. The GROUP System value can only be set on a phone-by-phone basis.
  • Page 69 Deskphone Software and Application Files HOLD ● CONFERENCE ● DROP ● MUTE ● HEADSET ● SWITCH HOOK ● TRANSFER ● 62 1600 Series IP Deskphone Administrator Guide...
  • Page 70 Call Center Administration Table 8: Call Center administration parameters Parameter Default Valid values Usage name value CCBTNSTAT 1 ASCII numeric Call Center permission flag; digit; 0 and 1 1 = all buttons have normal operation; 0 = Conference, Drop, Headset, Hold, Mute, and Transfer buttons, and the switchhook are disabled unless you individually configure the values as...
  • Page 71 0 = normal operation unless CCBTNSTAT = 0, in which case the Transfer button is disabled. Important: You can access the local procedures only if you have enabled the Mute button. Important: Example 64 1600 Series IP Deskphone Administrator Guide...
  • Page 72 Call Center Administration If you want to disable all the buttons, except the switchhook so that the switchhook functions normally, set CCBTNSTAT to 0 so that by default, all the applicable buttons are disabled and set HOOKSTAT=1 to enable the switchhook button. Issue 6 August 2014...
  • Page 73 Deskphone Software and Application Files 66 1600 Series IP Deskphone Administrator Guide...

  • Page 74: Chapter 7: Administering Deskphone Options

    52 for information on parameters set by the media server application. Avaya recommends that you administer options on the 1600 Series IP Deskphones using script files. Some DHCP applications have limits on the amount of user-specified information. The administration required can exceed those limits for the more full-featured deskphone models.
  • Page 75 Administering Deskphone Options Table 9: 1600 Series IP Deskphone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range AGCHEAD Automatic Gain Control status for headset (0=disabled, 1=enabled). AGCSPKR Automatic Gain Control status for Speaker (0=disabled, 1=enabled). APPNAME "...
  • Page 76 If set to “0” the feature is turned off. FONTFILE " " (Null) Name of the font file for a language for a 1600 Series International deskphone. HTTPDIR " " (Null) HTTP server directory path. The path name prepended to all file names used in HTTP and HTTPS get operations during initialization.
  • Page 77 Administering Deskphone Options Table 9: 1600 Series IP Deskphone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range LANGSYS " " (Null) 0 to 32 ASCII characters. The file name of the system default language file, if any.
  • Page 78 Administering Options for the 1600 Series IP Deskphones Table 9: 1600 Series IP Deskphone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range PHNDPLENGTH Internal extension deskphone number length. Specifies the number of digits associated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages.
  • Page 79 Administering Deskphone Options Table 9: 1600 Series IP Deskphone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range PHY2VLAN VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface. Set this parameter only when VLAN separation is "1"...
  • Page 80 Administering Options for the 1600 Series IP Deskphones Table 9: 1600 Series IP Deskphone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range STATIC Static programming override flag. If set to “0” static programming never overrides call server (DHCP) or call server administered data.

  • Page 81: Vlan Considerations

    Otherwise, you can set VLAN tagging manually, by DHCP, or in the 46xxsettings.txt file. If VLAN tagging is enabled (L2Q=0 or 1), the 1600 Series IP Deskphones set the VLAN ID to L2QVLAN, and VLAN priority for packets from the deskphone to L2QAUD for audio packets and L2QSIG for signalling packets.

  • Page 82: Vlan Separation

    If the deskphone returns to the default VLAN but must be put back on the L2QVLAN Note: VLAN ID, you must Reset the deskphone. See the Reset procedure in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide. VLAN Separation VLAN separation controls whether or not traffic received on the secondary Ethernet interface can be forwarded on the voice VLAN.
  • Page 83 VLAN ID equals the VLAN ID used by the deskphone. Untagged frames will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic. 74 1600 Series IP Deskphone Administrator Guide...

  • Page 84: Dns Addressing

    Authenticator to the deskphone or its attached PC, as dictated by the MAC address in the packet. All 1600 Series deskphones support Supplicant operation and parameter values as specified in IEEE 802.1X, but, as of software Release 1.2, only if the value of the parameter DOT1XSTAT is "1" or "2". If DOT1XSTAT has any other value, Supplicant operation is not supported.

  • Page 85: 802.1X Pass-Through And Proxy Logoff

    LOGOFF state when new credentials are entered. 802.1X Pass-Through and Proxy Logoff 1600 Series IP Deskphones with a secondary Ethernet interface support pass-through of 802.1X packets to and from an attached PC. This enables an attached PC running 802.1X supplicant software to be authenticated by an Ethernet data switch.
  • Page 86 Supplicant identity and password. The IP deskphone does not accept null value passwords. See “Dynamic Addressing Process” in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide. The IP deskphone stores 802.1X credentials when successful authentication is achieved.

  • Page 87: Link Layer Discovery Protocol (Lldp)

    LLDP server. LAN equipment can use LLDP to manage power, administer VLANs, and provide some administration. The transmission and reception of LLDP is specified in IEEE 802.1AB-2005. The 1600 Series IP Deskphones use Type-Length-Value (TLV) elements specified in IEEE 802.1AB-2005, TIA TR-41 Committee - Media Endpoint Discovery (LLDP-MED, ANSI/TIA-1057), and Proprietary elements.
  • Page 88 Link Layer Discovery Protocol (LLDP) Table 11: LLDPDU Transmitted by the 1600 Series IP Deskphones (continued) Category TLV Name (Type) TLV Info String (Value) Basic Optional Management Address Mgmt IPv4 IP Address of deskphone. Interface number subtype = 3 (system port).
  • Page 89 802.1Q Framing = 1 if tagging or 2 if not. Subtype = 7. Basic Mandatory End-of-LLDPDU Not applicable. 3 of 3 On receipt of a LLDPDU message, the Avaya IP Deskphones will act on the TLV elements described in Table 80 1600 Series IP Deskphone Administrator Guide...
  • Page 90 Link Layer Discovery Protocol (LLDP) Table 12: Impact of TLVs Received by 1600 Series IP Deskphones on System Parameter Values System Parameter Name Name Impact PHY2VLAN IEEE 802.1 Port System value changed to the Port VLAN identifier in VLAN ID the TLV.
  • Page 91 Administering Deskphone Options Table 12: Impact of TLVs Received by 1600 Series IP Deskphones on System Parameter Values (continued) System Parameter Name Name Impact L2Q, L2QVLAN, MED Network L2Q - set to “2” (off) If T (the Tagged Flag) is set to...

  • Page 92: Local Administrative Options Using The Deskphone Dialpad

    Local Administrative Options Using the Deskphone Dialpad Local Administrative Options Using the Deskphone Dialpad The local procedures you use most often as an administrator are: CLEAR - Remove all administered values, user-specified data, option settings, etc. and return a ● deskphone to its initial “out of the box”...

  • Page 93: Disabling Or Enabling The Debug Mode

    The Debug mode is available only on the 1616 deskphone. Note: With Release 1.3.3, the Debug mode is available only if you change the default CRAFT password. You can change the password to any value between 0000 to 9999999. 84 1600 Series IP Deskphone Administrator Guide...

  • Page 94: Group Identifier

    Local Administrative Options Using the Deskphone Dialpad Use the following procedure to turn the debug mode for the button module serial port to on or off. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute XXXXX 3 3 2 8 4 # (Mute XXXXX D E B U G #) where XXXXX is the changed or non-default CRAFT password.

  • Page 95: Reset System Values

    NVAUTH, registration extension, and password to the default values. Also resets the 802.1X identity and password to the default values. CAUTION: This procedure erases all static information except the extension number and password, CAUTION: without any possibility of recovering the data. 86 1600 Series IP Deskphone Administrator Guide...
  • Page 96 Local Administrative Options Using the Deskphone Dialpad 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 2 7 2 3 8 7 3 7 3 8 # (Mute C R A F T R E S E T #) Important: 2 7 2 3 8 is the default password.

  • Page 97: Restart The Deskphone

    3. Press the * key to terminate the procedure without restarting the deskphone. Press the # key to restart the deskphone. The remainder of the procedure depends on the status of the boot and application files. 88 1600 Series IP Deskphone Administrator Guide...

  • Page 98: Interface Control

    Interface Control Interface Control Use the following procedure to set or change the interface control value. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 2 7 2 3 8 4 6 8 # (Mute C R A F T I N T #) Important: 2 7 2 3 8 is the default password.
  • Page 99 Administering Deskphone Options Status is 10Mbps HDX when PHY2STAT = 2 ● Status is 10Mbps FDX when PHY2STAT = 3 ● 90 1600 Series IP Deskphone Administrator Guide...

  • Page 100: The View Local Procedure

    Interface Control Status is 100Mbps HDX when PHY2STAT = 4 ● Status is 100Mbps FDX when PHY2STAT = 5 ● 5. To change the PHY2 value, press *. Depending on the current value, the next sequential valid PHY2 value is selected and displayed as the status.
  • Page 101 16xx IP Deskphones that have a software-readable PWB serial number and comcode. MAC address hh:hh:hh:hh:hh:hh Each octet of the MAC address displays as a pair of hexadecimal numbers. 1 of 3 92 1600 Series IP Deskphone Administrator Guide...
  • Page 102 Interface Control Table 13: Parameter Values (continued) Name System Value Format L2 tagging ccccccccc Up to 9 ASCII characters: “on” if NVL2Q = 1 “off” if NVL2Q = 2 “auto: on” if NVL2Q = 0 and 802.1Q tagging is on “auto: off”...

  • Page 103: Static Addressing Installation

    DHCP server be installed and static addressing avoided. Use the following procedure to invoke manual address information programming. 1. Start manual address programming by performing one of the following steps: 94 1600 Series IP Deskphone Administrator Guide...
  • Page 104 Interface Control a. During normal DHCP processing, press the * key while “* to program“ displays during the DHCP process. b. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 2 7 2 3 8 2 3 3 7 # (Mute CRAFT A D D R #) Important: 2 7 2 3 8 is the default password.
  • Page 105 9. Enter a valid value between 0 and 4094 for the new value of the 802.1 VLAN ID. The deskphone displays the following message: VLAN test=ddd New=_ where ddd is the number of seconds to wait for a DHCPOFFER on a non-zero VLAN. 96 1600 Series IP Deskphone Administrator Guide...

  • Page 106: Disable/Enable Event Logging

    Interface Control 10. Enter a valid value between 0 and 999 for the new value of the DHCPOFFER wait period. The deskphone displays: Save new values? *=no #=yes 11. Press the # button to save the new values you entered. The deskphone displays: New values being saved...

  • Page 107: Logoff

    Mute 2 7 2 3 8 5 6 4 6 3 3 # (Mute C R A F T L O G O F F #) Important: 2 7 2 3 8 is the default password. If you have changed that password by changing the Important: value of PROCPSWD, replace 27238 with the latest password. 98 1600 Series IP Deskphone Administrator Guide...

  • Page 108: Self-Test Procedure

    The backup image, called the “little app” does not support the self-test. For self-testing, use the following procedure: 1. To invoke 1600 Series IP Deskphone self-test procedures, press the following sequence of keys on the faceplate of the deskphone:...
  • Page 109 Self test failed #=end 2. To terminate the self-test, press the # button on the dial pad at any time. Doing so generates a confirmation tone, and returns the user interface to its previous state. 100 1600 Series IP Deskphone Administrator Guide...

  • Page 110: Language Selection

    Language Selection Language Selection 1600 Series IP Deskphones are factory-set to display information in the English language. The languages available depend of the type of deskphone you have. The following 1600 Series IP Deskphones are available: Global deskphones ● - 1603...
  • Page 111 English text strings, for example, entry prompts and error ● messages an indication of the font corresponding to the language ● Table 14: Language Files Available with Software Downloads for 1600 Series Global Deskphones Language Character Input Method Font...

  • Page 112: 1600 Series International Deskphones

    For more information, see 1600 Series IP Deskphone Customizable System Parameters. To view multiple language strings, see the MLS local procedure in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide. Note: Specifying a language other than English in the configuration file has no impact on Avaya Note: Aura Communication Manager settings, values, or text strings.
  • Page 113 ● Note: The 1600 Series International Deskphones also require a font file (*.lzma) that must be Note: paired with the language file. Both the language file and corresponding font file must reside on the HTTP server.
  • Page 114 ● For more information, see 1600 Series IP Deskphone Customizable System Parameters. To view multiple language strings, see the MLS local procedure in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide. Note: Keep in mind the following information:...

  • Page 115: Enhanced Local Dialing

    Administering Deskphone Options Enhanced Local Dialing The 1600 Series IP Deskphones have a variety of telephony-related applications that might obtain a deskphone number during operation. For example, the Call Log saves a number of an incoming caller. The deskphones can evaluate a raw deskphone number. Based on administered parameters, the deskphone can automatically prepend the correct digits, saving the user time and effort.

  • Page 116: Backup/Restore

    Backup/Restore Backup/Restore The 1600 Series IP Deskphones support the HTTP client to back up and restore the user-specific data indicated in Table 17. For backup, the deskphone creates a file with all the user-specific data if a backup file location is specified in system parameter BRURI. A directory path and/or a port number can be included in BRURI as specified in IETF RFCs 2396 and 3986.

  • Page 117: Backup

    (where mmm is the one-, two-, or three-digit entry ID, with leading zeros for single and double-digit entry IDs) In addition to the parameters listed in Table 9, a backup saves the options and non-password parameters shown in Table 108 1600 Series IP Deskphone Administrator Guide...

  • Page 118: Restore

    Backup/Restore Table 17: Options and Non-Password Parameters Saved During Backup Parameter Name Setting LANGUSER Display Language LOGACTIVE Call Log Active LOGBRIDGED Log Bridged Calls LOGLINEAPPS Log Line Calls LOGOTHERANS Log Calls Answered By Others OPTAGCHAND Handset Automatic Gain Control OPTAGCHEAD Headset Automatic Gain Control OPTAGCSPKR Speaker Automatic Gain Control...
  • Page 119 In all other cases, the line order in the backup file has no bearing on retrieval. The existence of invalid data does not constitute a failed retrieval. The success of the retrieval ● process requires the deskphone to obtain the backup file and successfully restore valid data. 110 1600 Series IP Deskphone Administrator Guide...

  • Page 120: Chapter 8: Administering Applications And Options

    Customizing 1600 Series IP Deskphone Applications and Options The 1600 Series IP Deskphones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities. You need to provide the information called for in relevant...
  • Page 121 Administering Applications and Options Table 18: 1600 Series IP Deskphone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters: APPSTAT Optional Applications status flag. See Application Status Flag (APPSTAT) on page 114 for a description.
  • Page 122 Customizing 1600 Series IP Deskphone Applications and Options Table 18: 1600 Series IP Deskphone Customizable System Parameters (continued) Parameter Name Default Value Status Description and Value Range Web Access Application Parameters: SUBSCRIBELIST " " (Null) Optional Subscription list for potential pushed content.

  • Page 123: The Application Status Flag (Appstat)

    Administering Applications and Options The Application Status Flag (APPSTAT) The 1600 Series IP Deskphones offer the user numerous applications like Contacts, Call Log, Redial, and so on. Each of these applications allows the user to add, delete, or in some cases, edit entries.
  • Page 124 Customizing 1600 Series IP Deskphone Applications and Options When the relocated deskphone resets, it retains its Contact entries, like Concierge, but does not allow the user to create new entries. When you set APPSTAT to any valid value other than 1, the deskphone does not accept any Contact button label changes that might have been made directly on a backup file.
  • Page 125 Administering Applications and Options 116 1600 Series IP Deskphone Administrator Guide...

  • Page 126: Appendix A: Glossary Of Terms

    DNS is used mostly to translate between domain names and IP addresses. Avaya 1600 Series IP Deskphones can use DNS to resolve names into IP addresses. In DHCP, TFTP, and HTTP files, DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first.
  • Page 127 SSL 3.0 and allows for privacy and data integrity between two communicating applications. User Datagram Protocol, a connectionless transport-layer protocol. Unnamed Registration with Avaya Aura Communication Manager by an IP deskphone with no Registration extension. Allows limited outgoing calling. VLAN Virtual LAN.

  • Page 128: Appendix B: Related Documentation

    Appendix B: Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. Requirements for Internet Hosts - Communication Layers, October 1989, ● by R. Braden (STD 3: RFC 1122) Requirements for Internet Hosts - Application and Support, October 1989, ●...

  • Page 129: Itu Documents

    Recommendation H.225.0, Call signalling protocols and media stream ● packetization for packet-based multimedia communications systems, February 1998 Recommendation H.245, Control protocol for multimedia communication, ● February 1998 Recommendation H.323, Packet-based multimedia communications systems, ● February 1998 120 1600 Series IP Deskphone Administrator Guide...

  • Page 130: Iso/Iec, Ansi/Ieee Documents

    ISO/IEC, ANSI/IEEE Documents The following documents are available for a fee from the ISO/IEC standards Web site: http:// www.iec.ch. International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, Information ● technology - Telecommunications and information exchange between systems - Local and metropolitan area networks- Specific requirements- Part 2: Logical Link Control ISO/IEC 15802-3: 1998 ANSI/IEEE Std 802.1D, 1998 Edition, Information technology- ●...
  • Page 131 Related Documentation 122 1600 Series IP Deskphone Administrator Guide...

  • Page 132: Appendix C: Sample Administration Forms

    Appendix C: Sample Administration Forms Use the sample screens that follow as guidelines for deskphone setup. Figure 1: Station Form - Basic Deskphone Information Issue 6 August 2014...
  • Page 133 Sample Administration Forms Figure 2: Station Form - Feature Options 124 1600 Series IP Deskphone Administrator Guide...
  • Page 134 Figure 3: Station Form - IP Phone Group ID, Bridged Calls, and Enhanced Call Forwarding Issue 6 August 2014...
  • Page 135 Sample Administration Forms Figure 4: Station Form - Site Data, Abbreviated Dial, and Button Assignments 126 1600 Series IP Deskphone Administrator Guide...
  • Page 136 Figure 5: Feature-Related System Parameters Form Issue 6 August 2014...
  • Page 137 Sample Administration Forms Figure 6: IP Address Mapping Form 128 1600 Series IP Deskphone Administrator Guide...
  • Page 138 Figure 7: IP Codec Set Form Issue 6 August 2014...
  • Page 139 The entries on the IP Address network map shown in Figure 6 might redirect endpoints into a particular network region. That region could be different from what is administered on the previous forms. 130 1600 Series IP Deskphone Administrator Guide...
  • Page 140 Figure 9: IP Network Region Form Issue 6 August 2014...
  • Page 141 Sample Administration Forms Figure 10: IP-Options System Parameters Form 132 1600 Series IP Deskphone Administrator Guide...

  • Page 142: Index

    ..Customizable System Parameters Administration Alternatives and Options for 1600 Series IP Customizing 1600 Series IP Deskphone Applications and ....
  • Page 143 Options, Customizing . . . Options, entering using the Deskphone Dialpad Options, for 1600 Series IP Deskphone Administration ....IEC/ISO Documents Other Considerations, for media server administration .
  • Page 144 ....UDP Port Selection Scripts and Application Files, for 1600 Series IP ....
  • Page 145 Index 4 1600 Series IP Deskphone Administrator Guide...

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