Technical Support - KVH Industries V7 User Manual

TracPhone V7 User's Guide
Chapter 4 - Troubleshooting

Technical Support

Remote Diagnostics
72
The TracPhone V7 system is a sophisticated electronic device; only
specially trained KVH-certified technicians have the tools and
expertise necessary to diagnose and repair a system fault. Therefore, if
you experience an operating problem or require technical assistance,
please contact KVH Technical Support (24/7):
Within the Continental U.S.A.:
Phone: 1 866 701-7103 (via landline)
E-mail: V7Support@kvh.com
North/South America, Australia:
Phone: +1 401 851-3806
E-mail: V7Support@kvh.com
Europe, Middle East, Asia, Africa:
Phone: +45 45 160 180
E-mail: support@kvh.dk
Please have your system serial numbers handy before you call. You
can get these serial numbers from the control unit's Modem Status and
Antenna Status menus.
If your vessel is located within a GPRS cellular coverage area, KVH
Technical Support may be able to "dial in" to your TracPhone system
through the system's remote service and support module. With direct
access to your system's built-in diagnostic tools, KVH can often find
the problem quickly to get you back up and running.