Contents
BASIC TROUBLESHOOTING
My speaker won't connect to my network using the audio cable
Make sure your mobile device is connected to your wireless network before setting up your speaker.
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Alternatively, you can connect your speaker to your network router using the included Ethernet cable. Once connected via
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Ethernet, the HEOS by Denon App should recognize the speaker and you can manually move it to your wireless network using
Settings/My Devices/Device_Name/Advanced/Network Settings.
I get a message "Device was not found"
Move your speaker closer to your wireless router.
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Your speakers and controller device may not be on the same network. Verify that the controller device is on the same network
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as your speakers. This is usually configured under the Settings feature on your device.
If you have more than one network, your device may hop to a different network as you move around your home.
Make sure you don't have any other electronic devices interfering with your wireless network signals. Microwave ovens,
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cordless phones, and some televisions can cause wireless network interference.
If your speakers are located far away from your router, consider adding a Wireless Range Extender like the HEOS Extend.
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In case your wireless router is incompatible with HEOS speaker, please use the optional HEOS Extend Wireless Range
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Extender and hard-wire it to your router.
Setup
Use
Solution
Solution
Troubleshooting
Troubleshooting
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Status LED
Appendix
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