Basic Troubleshooting; Music Cuts Out Or Delays Sometimes - Denon HEOS 1 Quick Start Manual

BASIC TROUBLESHOOTING

My speaker won't connect to my network using the audio cable
Make sure your mobile device is connected to your wireless network before setting up your speaker.
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Alternatively, you can connect your speaker to your network router using the included Ethernet cable. Once connected via
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Ethernet, the HEOS by Denon App should recognize the speaker and you can manually move it to your wireless network using
Settings/My Devices/Device_Name/Advanced/Network Settings.
I get a message "Device was not found"
Move your speaker closer to your wireless router.
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Your speakers and controller device may not be on the same network. Verify that the controller device is on the same network
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as your speakers. This is usually confi gured under the Settings feature on your device. If you have more than one network, your
device may hop to a diff erent network as you move around your home.
Make sure you don't have any other electronic devices interfering with your wireless network signals. Microwave ovens, cordless
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phones, and some televisions can cause wireless network interference.
If your speakers are located far away from your router, consider adding a wireless range extender like the HEOS Extend.
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In case your wireless router is incompatible with HEOS speaker, please use the optional HEOS Extend Wireless Range Extender
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and hard-wire it to your router.

Music cuts out or delays sometimes

Make sure your Internet connection is operating correctly.
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If you are sharing your network with other users or devices, they may be using most of your bandwidth
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(especially if they are streaming video).
Make sure your speakers are within range of your wireless network.
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Make sure your speakers are not located near other electronic devices that could interfere with it's wireless connectivity
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(like microwave ovens, cordless phones, TVs, etc...)
I hear a delay when using the AUX Input with my TV
If you are connecting the AUX input with your cable or satellite box for enjoying TV audio through multiple HEOS speakers, you
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may hear a delay between when you see someone speak and when you hear the audio. This is because the HEOS system must
buff er the audio before it sends it out to the speakers so that it arrives at all speakers at the same time.
You can avoid this delay by listening only to the speaker which is directly connected to the set top box.
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