Denon Home 350 Service Manual
  1. Manuals
  2. Brands
  3. Denon Manuals
  4. Speakers
  5. HOME 350
  6. Service manual

Denon Home 350 Service Manual

Hide thumbs Also See for Home 350:
Table of Contents

Advertisement

Quick Links

Download this manual
WIRELESS SPEAKER
Denon Home 350
• For purposes of improvement, specifications and design are subject to change without notice.
• Please use this service manual when referring to the operating instructions without fail.
• Some illustrations used in this service manual are slightly different from the actual product.
Service Manual
Click here!
On-line service parts list
https://dmedia.soundunited.com/documents/details/26501
ONLINE PARTS LIST
(P5)
WEB owner's manual
NA:
http://manuals.denon.com/DenonHome350/NA/EN/index.php
EU:
http://manuals.denon.com/DenonHome350/EU/EN/index.php
AP:
http://manuals.denon.com/DenonHome350/AP/ZH/index.php
Upload is planned for the time of a future press release.
BEFORE SERVICING THIS UNIT
ELECTRICAL
MECHANICAL
REPAIR INFORMATION
UPDATING
Confidential
Ver. 1

Advertisement

Table of Contents
loading

Related Manuals for Denon Home 350

Summary of Contents for Denon Home 350

  • Page 1 Service Manual Ver. 1 WIRELESS SPEAKER Denon Home 350 Click here! On-line service parts list https://dmedia.soundunited.com/documents/details/26501 ONLINE PARTS LIST (P5) WEB owner’s manual http://manuals.denon.com/DenonHome350/NA/EN/index.php http://manuals.denon.com/DenonHome350/EU/EN/index.php http://manuals.denon.com/DenonHome350/AP/ZH/index.php Upload is planned for the time of a future press release. BEFORE SERVICING THIS UNIT...
  • Page 2 BEFORE SERVICING THIS UNIT SAFETY PRECAUTIONS NOTE FOR SCHEMATIC DIAGRAM HANDLING THE SEMICONDUCTOR AND OPTICS ONLINE PARTS LIST Accessing the Parts List Searching Part Numbers or Ref. Numbers NOTE FOR PARTS LIST SERIAL NUMBER Serial Number Organization SKU Code of this Unit POST-SERVICE PRECAUTIONS Initializing this Unit...

  • Page 3: Safety Precautions

    SAFETY PRECAUTIONS The following items should be checked for continued protection of the customer and the service technician. Leakage current check Before returning the set to the customer, be sure to carry out either (1) a leakage current check or (2) a line to chassis resistance check. If the leakage current exceeds 0.5 milliamps, or if the resistance from chassis to either side of the power cord is less than 460 kohms, the set is defective.

  • Page 4: Note For Schematic Diagram

    NOTE FOR SCHEMATIC DIAGRAM WARNING: Parts indicated by the z mark have critical characteristics. Use ONLY replacement parts recommended by the manufacturer. CAUTION: Before returning the set to the customer, be sure to carry out either (1) a leakage current check or (2) a line to chassis resistance check.

  • Page 5: Note For Parts List

    ONLINE PARTS LIST (P5) FRONT INPUT VIDEO F.CNT S.CNT DIGITAL 943203500730S WEB owner’s manual http://manuals.denon.com/AAAAAAA/NA/EN/index.php http://manuals.denon.com/AAAAAAA/EU/EN/index.php Search Result(s) Found - 10 http://manuals.denon.com/AAAAAAA/AP/ZH/index.php http://manuals.denon.com/AAAAAAA/JP/JA/index.php DIODE, RECTIFIER, SMPS D9001 943203500730S CVD1N4007SL Upload is planned for the time of a future press release.
  • Page 6 SERIAL NUMBER Serial Number Organization The 14-digit serial number that contains the code of the manufacturing plant and the manufacturing date. 14 digits Factory Manufactured Cumulative Year, month code code serial number The last Month 2digit of year (01 ～ 12) SKU Code of this Unit Product SKU SKU Code...

  • Page 7: Initializing This Unit

    POST-SERVICE PRECAUTIONS Initializing this Unit Make sure to initialize this unit after replacing the microcomputer or any peripheral equipment, or the PCB. 1. Initialize the unit to restore the factory settings. (1) Remove the AC plug. (2) Insert the AC plug while pressing "Bluetooth" button, and wait for more than 5 seconds. (3) Check that the Status LEDs is now blinking in orange and then release the button.

  • Page 8: Printed Circuit Boards

    ELECTRICAL SCHEMATIC DIAGRAMS PRINTED CIRCUIT BOARDS SCH01 MAIN DSP TOUCH, MAIN, SMPS, LED, SUN MODULE SCH02 MAIN DAMP1 SCH03 MAIN DAMP2 BLOCK DIAGRAM SCH04 MAIN AUX & USB & ETHERNET SCH05 MAIN SUN MODULE POWER DIAGRAM SCH06 MAIN VOICE SCH07 MAIN POWER SCH08 MAIN PLD WIRING DIAGRAM SCH09 TOUCH &...

  • Page 9: Schematic Diagrams

    SCHEMATIC DIAGRAMS SCH01 MAIN DSP + 3.3V_D MP : OPEN CN1003 R1046 C1041 + 1.8V_D TO D SP SPI_MISO 50V/12pF IC1311 (PAGE 1) D 1041 SPI_SCK + 3.3V_D W 25X 40CLSNIG SPI_MOSI TO 0A C1042 50V/12pF 220R/2A L1033 SPI_MISO HOLD RESET _D AEN R1049 220R/2A...
  • Page 10 SCH02 MAIN DAMP1 IPVD D _12V0_1 PVD D _AMP + 3.3V_D DAMP 1 PVD D PVD D _AMP C2007 C2008 IC2001 T AS5342AD D VR 50V/0.1uF 50V/0.1uF IC2006 RS1E260AT T B1 GVDD_B GVDD_A C2029 BST_A 50V/0.033uF PVDD_A L2001 PVDD_A PWM_A CH 1A OUT_A C2028 50V/0.1uF...
  • Page 11 SCH03 MAIN DAMP2 IPVD D _12V0_2 PVD D _AMP + 3.3V_D DAMP 2 C2107 C2108 IC2101 T AS5342AD D VR 50V/0.1uF 50V/0.1uF GVDD_B GVDD_A C2129 BST_A 50V/0.033uF PVDD_A L2101 PVDD_A PWM_A CH 5A OUT_A 10uH /4.1A C2128 50V/0.1uF RESET_AB GND_A C2127 50V/0.1uF PWM_B CH 5B...
  • Page 12 SCH04 MAIN AUX & USB & ETHERNET + 3.3V_D R3010 CONNECT OPEN R3011 R3012 FROM/TO SUN MOD ULE TO A2 TO 8B R3043 TO D SP AUX _D SP_D AT A OPEN R3044 (PAGE 4) AUX _D SP_BCLK (PAGE 1) R3045 AUX _D SP_LRCK INT _OUT...
  • Page 13 SCH05 MAIN SUN MODULE TO C3 SUN TYPE-S MODULE SUN_MOD ULE + 3.3V_D VOICE_3.3V MCLK_I2S_0 MCLK_I2S_0 AUX _LRCK AUX _LRCK AUX _D AT A AUX _D AT A AUX _SCLK AUX _SCLK I2C1_SD A I2C1_SD A I2C1_SCL TO B8 TO C0 TO C1 TO B9 I2C1_SCL...
  • Page 14 SCH06 MAIN VOICE TO D1 TO 1E TO 2E TO SUN MOD ULE T O VOICE R5077 FROM POW ER (PAGE 6) (PAGE 5) VOICE_3.3V (PAGE 4) R5089 OPEN FROM CN4004 (PAGE 4) + 3.3V_N R5001 R5002 VOICE DSP + 1.0V X 5001 24.000MH z/12pF IC5002...
  • Page 15 SCH07 MAIN POWER POW ER MAIN_5VD MAIN_5VD + 2.5V_SRC IC6004 MCU_3.3V IC6006 T LV75733PD BVR OPEN C6036 C6050 50V/0.082uF OPEN OPEN R6038 OPEN R6026 PVD D MAIN_5VD C6048 R6004 50V/0.1uF R6005 L6003 L6004 L6001 IC6005 VOICE_3.3V BOOT 220R/2A T LV75733PD BVR + 3.3V_D 220R/2A (5040) 6.8uH /2.6A...
  • Page 16 SCH08 MAIN PLD CN7001 C7021 LEGO1_PLD _T D O OPEN TO C6 JTAG_TCK L7001 JTAG_TDO JTAG_TDO JTAG_TDO JTAG_TDO + 1.8V_D OPEN +3.3V_D +3.3V_D +3.3V_D +3.3V_D JTAG_TMS JTAG_TMS JTAG_TMS JTAG_TMS JTAG_TDI JTAG_TDI JTAG_TDI JTAG_TDI L7002 + 3.3V_D OPEN TO C7 R7037 R7201 OPEN AIOS_SCLK...
  • Page 17 SCH09 TOUCH & VOICE LED MIC ASS`Y + 3.3V_MIC C8041 6.3V/10uF TOUCH & LED C8031 CN8006 L8003 10V/0.1uF C8032 MCU_3.3V PULL_UP MOD EL 150 250 350 TO 6E +3.3V_MIC R8141 10V/0.1uF L8002 MIC_SEL R8144 OPEN OPEN OPEN D MIC_CLK DMIC_CLK R8145 D MIC_D AT A DMIC_DATA...
  • Page 18 SCH10 SMPS (3216)10 102M (3216)1KV/102 MBRF30200C (3216)10 (3216)1KV/331 PQ3225 T6.3A L 250V (3216)1M 630V/223 MOV1 1W120K 334K 14D471K (3216)1M 400V/120uF (3216)1KV/222 KBJ1006 (3216) (3216)22 (3216)1M 5D-15 (3216)1KV/331 (2012)3K (2012)33KF (3216)10K (3216)10K PHA/A ACMONI 3550 (2012)2K (2012)1KF (3216)1KV/331 1N4148W (2012)4.7 SJMN190R65F (2012)104 (2012)1K RTH2...
  • Page 19 SCH11 SUN_MODULE 01 (Z98 Removed form ES2: Not Required,'cause D1 exists) VDD5 VDD5_1 1206 R9646 0ohm 1/4W Capacitor changed from ES2 R236 0.1uF 0ohm C219 1/16W VDD5_1 VDD5 0402 0402 R126 R2213 1/4W 0ohm 2.2uH 2.2uH R2214 0ohm 0ohm 1/8W 1/8W VPROC 3.3V...
  • Page 20 SCH12 SUN_MODULE 02 U201 R104 0ohm VCCK VCCK 1/10W VCCK 0603 VCCK C131 C138 C140 C152 C129 C136 C122 C121 C104 C124 22uF 22uF 0.1uF 0.1uF 0.1uF 10uF 22uF DUMMY VCCK 0.1uF 6.3V 6.3V 6.3V 6.3V 6.3V 6.3V 6.3V 6.3V 6.3V 6.3V DUMMY...
  • Page 21 SCH13 SUN_MODULE 03 U201 GPIO_08_A SYSRSTB WATCHDOG SYSRSTB JTAG DEBUGGING I/F 32KHz IN SYSYTEM RESET GPIO PART 1 32K_XO_IN RTC32K_CK SRCLKENA GPIO_09_A GPIO_02_A 6.3V GPIO_05_A GPIO_05_A TESTMODE PWRAP_SPI0_CK GPIO_06_A 1.8V GPIO_06_A PWRAP_SPI0_CSN GPIO_04_A GPIO_04_A PWRAP_SPI0_MO 0ohm 1/16W FSOURCE_P FSOURCE_P PWRAP_SPI0_MI PHY_RST_N 0402 R224...
  • Page 22 SCH14 SUN_MODULE 04 U201 NT5CC256M16EP-EK ED16 ED17 ED10 ED23 ED11 ED21 ED12 ED22 ED13 ED14 ED19 ED18 ED15 ED16 ED20 ED16 ED17 ED24 ED17 ED18 ED31 ED18 ED19 ED26 ED19 DQ10 U9721 EA10 3.3V ED20 ED20 ED27 DQ11 A10/AP TC58NVG2S0HTA00 ED28 EA11 TSOP48...
  • Page 23 SCH15 SUN_MODULE 05 U201 If not use internal WIFI/BT, AVDD18_WBT / AVDD18_WBT_AFE / AVDD33_WBT could be floating. AVSS_CONN AVDD18_WBT AVSS_CONN AVDD18_WBT_AFE AVSS_CONN AVSS_CONN AVDD33_WBT AVSS_CONN AVSS_CONN AVSS_CONN AVSS_CONN AVSS_CONN WBT_EXT_G AVSS_CONN WB_RFIN AVSS_CONN AVSS_CONN AA10 AVSS_CONN GPS_DPX_RFOUT AVSS_CONN AVSS_CONN AVSS_CONN AVSS_CONN AVSS_CONN AVSS_CONN...
  • Page 24 SCH16 SUN_MODULE 06 U201 AD22 R9891 0ohm HDMITX_CH0_M HDMITX_CH0_M AC22 R9892 0ohm HDMITX_CH0_P HDMITX_CH0_P AE23 R9893 0ohm HDMITX_CH1_M HDMITX_CH1_M AD23 R9894 0ohm HDMITX_CH1_P HDMITX_CH1_P TMDS VIDEO OUT AE24 R9895 0ohm HDMITX_CH2_M HDMITX_CH2_M AD24 R9896 0ohm HDMITX_CH2_P HDMITX_CH2_P AC21 R9897 0ohm HDMITX_CLK_M HDMITX_CLK_M AB21...
  • Page 25 SCH17 SUN_MODULE 07 1.8V X603 FCX-05(25.000MHz) 10ppm RX_DV RMII_RXD3 32 31 30 29 28 27 26 25 1.8V RMII_RXD3 R2211 RMII_TXC 1/20W RX_D3/GPIO3 LED_1/GPIO1 PHY_SFD_1 0201 1.8V TX_CLK XI 23 R2351 0ohm 1/20W GND-PAD RMII_TXEN TX_EN/TX_CTRL XO22 0201 R2352 0ohm 1/20W RMII_TXD0 VDDIO 21...
  • Page 26 SCH18 SUN_MODULE 08 1.8V 3.3V 1.8V R9837 R9807 GPIO_02_A GPIO_02 R9838 R9808 (Should PULL-UP) GPIO_03_A GPIO_03 R9839 R9809 GPIO PART1 GPIO_04_A GPIO_04 GPIO PART1 R9840 R9810 GPIO_05_A GPIO_05 R9841 R9811 GPIO_06_A GPIO_06 1.8V R9842 R9812 GPIO_08_A IO1(CLK0) GPIO_08 R9843 R9813 IO1(CLK1) GPIO PART2 GPIO_09_A...
  • Page 27 SCH19 SUN_MODULE 09 1.8V 1/20W 1.5K UART0 UART0_RX_A UART0_RX UART0 I/F 0201 R2242 3.3V 1.8V 3.3V R9782 200K C1122 1/20W 0.1uF C1123 R9703 R9702 R9698 R9699 6.3V R9707 R9710 R9711 0.1uF 1.5K 1.5K 1.5K 6.3V Vref_A Vref_B 1/20W 1/20W 1/20W 1/20W 1/20W 1/20W...
  • Page 28 SCH20 SUN_MODULE 10 3.3V VDD5_IN VDD5 C186 R282 R9622 R9663 0.1uF 0ohm 4P-HEADER 1/4W 4.7K 1/16W C287 1206 1/16W DEBUG C1152 C210 C209 C221 C222 C211 0.1uF UART0_TX 22uF 22uF 0.1uF 0.1uF 0.1uF 5.6V 220u/10V CON: UART0_RX 350mmW SOD323F J9091 1.7x1.25 SM2554C-SMT-80 LAND for TEST-JIG TOOLS...
  • Page 29 SCH21 SUN_MODULE 11 WIFI_3.3V 1.8V VIO_SD 1/16W WR105 0ohm 0402 C1133 C1134 0.1uF 0.1uF RFIP_BT WIFI_3.3V WC32 6.3V WIFI_3.3V 3.3V_A0 VIO_SD 1/16W 0402 2125 WC19 BLM21PG121SN 10pF WIFI_3.3V 3.3V_A1 Buck_1V3_OUT DVDD11 AVDD22 2125 BLM21PG121SN WC51 VIO_SD WC166 WC50 100pF 6.3V 6.3V 0201 Buck_1V3_OUT...
  • Page 30 SCH22 SUN_MODULE 12 Path Select ANTSEL2 WC575 BT Path 1.2nH 10pF RFIP_BT 0201 0201 WC14 Changed form ES2 WC16 0.5pF SKY13585 WC20 10pF OUT1 0201 RFIN SH-WU10 Changed form ES2 OUT2 0201 0ohm WL12 1/20W 0.5pF WR138 WC177 1.2nH 10pF WF1_RF_2G_TRX WF1_RFIO_G 0201...
  • Page 31 SCH23 SUN_MODULE 13 VDD 1.8V (S-type:OPEN) 1/16W R439 0ohm 0.1uF C434 3.3V V_DVDDIO33 V_DVDD18 0402 0402 R436 2.2uH L400 0ohm R453 0ohm 1/8W R443 0805 0805 L402 V_PVDD18 BLM21PG221 0603 1/8W 1.8A 0603 2.5x2.0 0ohm R446 C435 100pF GPIO_39 V_DVDD18 V_CVDD18 0402 BLM21PG221...
  • Page 32 SCH24 SUN_MODULE 14 1.8V VCCIO 3.3V V_CVDD18 V_PVDD18 V_DVDD18 GND LINE POWER+ LINE POWER- LINE ANALOG AUDIO DIGITAL AUDIO STBY POWER...
  • Page 33 PRINTED CIRCUIT BOARDS TOUCH, MAIN, SMPS, LED, SUN MODULE Lead-free Solder When soldering, use the Lead-free Solder (Sn-Ag-Cu). TOUCH (A side) TOUCH (B side) L8003 2019.12.04_MP X8001 C8502 L8006 FCT1 FCT2 C8654 R8002 D8003 L8022 C8222 R8021 L8021 C8221 L8004 R8018 C8008 C8652...

  • Page 34: Block Diagram

    BLOCK DIAGRAM DENONHOME350 BLOCK DIAGRAM SMPS PVDD Input AC:100V~240V(50Hz/60Hz) HEOS Status LED RGB *1pcs Ethernet LED DRIVER Voice Status LED (IS31FL3236A) RGB *9pcs USB(Type A) LED DRIVER (IS31FL3236A) Single LED *22pcs Portable in (PCM1862) Mechanical key *2pcs (CONNET, BT) TOUCH/PROXIMITY SENSOR Touch Sensor *11pcs Proximity Sensor *1pcs (CY8C4045ZA1)

  • Page 35: Power Diagram

    POWER DIAGRAM DENON HOME350 Power DIAGRAM PVDD_AMP D-AMP IPVDD_12V0_1 (TAS5342ADDVR) PVDD_AMP NJW4184U2-12A PVDD D-AMP SMPS SWITCH IPVDD_12V0_2 (TAS5342ADDVR) RS1E260ATTB1 NJW4184U2-12A (PCM1862) Main_5VD +3.3V_D DCDC(17V/3A) AUDIO DSP TPS563201 (D2-92633-LR) Main_5VD +1.8V_D DCDC(17V/3A) TPS563201 VOICE DSP (CX20291) Main_5VD DCDC(28V/2A) TPS54232 PVDD VOICE_3.3V VOICE_3.3V...

  • Page 36: Wiring Diagram

    WIRING DIAGRAM DENONHOME350 WIRING DIAGRAM TOUCH PCB (CUP13090Z_1) COP13092B_MIC COP13092B_MIC MIC PCB AS'Y MIC PCB AS'Y FFC_5P FFC_5P CN11 CN11 CN8007 CN8005 CN8006 FFC_5P FFC_8P FFC_5P FFC_8P CN8003 VUI LED PCB (CUP13090Z_2) FFC_9P CN4003 J9094 FFC_9P MAIN PCB SUN MODULE PCB (CUP13091Z) (CUP13082Z) SMPS PCB...
  • Page 37 SEMICONDUCTORS Only major semiconductors are shown, general semiconductors etc. are omitted to list. The semiconductor which described a detailed drawing in a schematic diagram are omitted to list. 1. IC's D2-92633-LR (IC1001) CX20921-21Z (IC5001) SC20 PWMVDD SRD2 PWM0 SC21 PWM1 SCK2 PWM2 STD2...
  • Page 38 CY8C4045AZI-S413 (IC8001) Block Diagram CPU Subsystem PSoC 4000S Architecture SWD/ TC SPCIF Cortex FLASH SRAM 32- bit 32 KB 4 KB 8 KB 48 MHz FAST MUL AHB- Lite Read Accelerator SRAM Controller ROM Controller NVIC, IRQMUX System Resources Lite System Interconnect ( Single Layer AHB) Peripherals Power...
  • Page 39 MECHANICAL DISASSEMBLY Flowchart 1. Grille 2. TOP ASSY 3. BOTTOM ASSY 4. FRONT ASSY EXPLODED VIEW SEALING GASKET VIEW OF AN AIR LEAK PREVENTION PACKAGING VIEW...
  • Page 40 DISASSEMBLY Flowchart • Remove each part following the flow below. • Reassemble the removed parts in the reverse order. • Read "SAFETY PRECAUTIONS" before reassembling the removed parts. • If wire bundles are removed or moved during adjustment or part replacement, reshape the wires after completing the work. Failure to shape the wires correctly may cause problems such as noise. • See "EXPLODED VIEW" GRILL DISASSEMBLY 1. GRILL and "EXPLODED VIEW" REAR GRILLE ASSY Ref. No. of EXPLODED VIEW : 19 FRONT GRILLE ASSY Ref. No. of EXPLODED VIEW : 01 TOP ASSY BOTTOM ASSY DISASSEMBLY DISASSEMBLY 2. TOP ASSY 3. BOTTOM ASSY and "EXPLODED VIEW" and "EXPLODED VIEW" TOUCH PCB MAIN PCB Ref. No. of EXPLODED VIEW : 48 Ref. No. of EXPLODED VIEW : 65 MIC PCB SMPS PCB Ref. No. of EXPLODED VIEW : 53 Ref. No. of EXPLODED VIEW : 66 SUN MODULE Ref. No. of EXPLODED VIEW : 64 FRONT ASSY DISASSEMBLY...
  • Page 41 Explanatory Photos for DISASSEMBLY 1. Grille • For the shooting direction of each photos used in this manual, see the photo below. • A, B, C and D in the photo below indicate the shooting directions of photos. Proceeding : Grille • The photographs with no shooting direction indicated were taken from the top of the unit. (1) Remove the Grille. • Photos of DENON HOME 350 are used in this manual. The viewpoint of each photograph (Shooting direction : X) [View from the top] ↓Shooting direction: B↓ Rear L side R side (1) Remove the screws. 2. TOP ASSY...

  • Page 42: Bottom Assy

    3. BOTTOM ASSY 4. FRONT ASSY Proceeding : Grille → BOTTOM ASSY Proceeding : Grille → TOP ASSY → BOTTOM ASSY → FRONT ASSY (1) Remove the SIDE PLATE. Remove the FFC. Remove the ANT wire. (1) CUSHION をカッ トします。 Remove the screws. ↓Shooting direction: C↓ ↓Shooting direction: C↓ ↓Shooting direction: D↓ ↓Shooting direction: D↓ L side L side R side...

  • Page 43: Exploded View

    Parts List : A : DENON HOME 350 TOP ASSY : 16, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, S1, S6, S7 B : DENON HOME 350 BOTTOM ASSY : 06, 57, 58, 59, 75 58 59 BT &...
  • Page 44 SEALING GASKET VIEW OF AN AIR LEAK PREVENTION https://dmedia.soundunited.com/documents/details/26501 Parts List : PREPARE ASS’Y CUSHION BOTTOM & TOP ASS’Y CUSHION Part No. Part Name Remarks Q'ty A-45 CUSHION TOP COVER 75X10X1.0T VHS1A897 A-47 TAPE TOUCH PCB VHS1A896 A-50 MIC CUSHION VHS1A844 B-75 STATUS TAPE VHS1A952 943471102130S CUSHION MAIN BODY BOTTOM R VHS1A912 MAIN ASS’Y CUSHION 943471102140S CUSHION MAIN BODY BOTTOM L VHS1A905 943471102150S CUSHION BOTH SIDE,EVA0.5T,DH350,160X5MM...
  • Page 45 PACKAGING VIEW https://dmedia.soundunited.com/documents/details/26501 Parts List : P1-1 P1-2 P1-3 P1-4 P1-5 P1-6 UK plug (UK Only)

  • Page 46: Repair Information

    REPAIR INFORMATION TROUBLE SHOOTING 1. The unit does not power on 2. No sound from the output speakers 3. No sound is output when using the AUX function 4. Cannot connect to the network by wired LAN 5. Cannot connect to the network by wireless LAN 6.
  • Page 47 TROUBLE SHOOTING 1. The unit does not power on 2. No sound from the output speakers Check the parts of the secondary Are there any improper connec- Is there a connection between the router and this Connect router to this unit according to "QUICK Is the status LED on the front power circuit, such as the SMPS tions in the connectors between...
  • Page 48 3. No sound is output when using the AUX function 4. Cannot connect to the network by wired LAN Is there a connection between the router and this Connect router to this unit according to "QUICK Connect the LAN cable correctly and turn the Is the LAN cable connected correctly? unit? SETUP GUIDE".

  • Page 49: Usb Flash Drive Not Recognized

    5. Cannot connect to the network by wireless LAN 6. USB flash drive not recognized Remove the LAN cable and turn the power back Is a USB hub being used? Do not use a USB hub. Is the LAN cable connected? Do not connect a LAN cable when using a wireless LAN connection.

  • Page 50: Special Mode Setting Button

    SPECIAL MODE Special mode setting button b No. 1 : Insert the AC plug while pressing "A" button, and wait for more than 5 seconds. b No. 2 : While the power is on, hold down buttons "A" and "B" for at least 5 seconds . Mode Button A Button B...
  • Page 51 1. Factory Initialization Mode 2. User Initialization Mode 1.1. Actions 2.1. Actions Various user settings are cleared. and the software is restored to the factory version. Various user settings are cleared. 1.2. Operations 2.2. Operations (1) Remove the AC plug. (1) While the power is on, hold down the "Bluetooth"...
  • Page 52 (2) How to check the version of the "HEOS Apps" (1) How to check the version of this unit (illustrations below show the DENON HOME 250 model) Perform the operations below to display the "About" menu from the "Help" menu of the Heos app.

  • Page 53: Items To Be Prepared

    NOTE : Enter the file name in double quotation marks. (The file extension is not required.) Service Region File name ・ Windows PC North America "denon-config-locale-set-1" ・ USB flash drive format : Prepare a USB flash drive formatted in FAT16 or FAT32. NOTE： Europe "denon-config-locale-set-2"...
  • Page 54 5. Service Release Type settings update procedures Copy the Service Release Type settings from the USB flash drive to this unit. (4) Enter the file name "aios-config-release-type-set-3" and click the Save button. 5.1. Items to Be Prepared NOTE : Enter the file name in double quotation marks. (The file extension is not required.) ・...
  • Page 55 LED STATUS 1. Updating 5. Factory Reset The following transition occurs during an update. The same occurs in network and USB updates. Press and hold the "Bluetooth" button before inserting the power plug, then insert the power plug while holding down the button and wait for more than 5 seconds. Setting complete The network connection is FIRMWARE UPDATE PROCE-...

  • Page 56: Submit Diagnostics

    8. When connecting to network (Setup Assistant) 10. Standby The following transition occurs during connection to the network. Refer to "QSG". The following transition occurs when this unit switches to standby. Connection estab- When network Network con- Press "Connect" but- Connected to the Quick Start mode Not connected...
  • Page 57 UPDATING PROCEDURE AFTER REPLACING THE U-COM, ETC. FIRMWARE UPDATE PROCEDURE 1. Items necessary for update 2. Updating via Network 3. Updating via USB 4. Work flow for writing firmware after changing network module...
  • Page 58 PROCEDURE AFTER REPLACING THE U-COM, ETC. The procedure after replacing the u-COM (microprocessor), flash ROM, etc. is as follows. Procedure PCB Name Ref. No. Description Remark after Re- placement MAIN Network Module SOFTWARE : Network Module TOUCH IC8001 CY8C4045AZI-S413 SOFTWARE : MCU MAIN IC1311 W25X40CLSNIG SOFTWARE : Audio DSP...

  • Page 59: Firmware Update Procedure

    FIRMWARE UPDATE PROCEDURE 1. Items necessary for update Items necessary for update are as follows. Offered / not Offered Update Type Needed Part for Update Requirement Standard Service Equipment Purchase from D&M Article code Download from SDI Not offered by D&M Smart phone Internet Connection by broadband environment...
  • Page 60 • Ethernet cable (CAT-5 or greater is recommended) 2.2. Connection of HEOS NOTE： (1) Search for "HEOS by Denon" in the App Store™ or Google Play™ and download the HEOS app for iOS This display is updating two units at the same time.

  • Page 61: Updating Via Usb

    3. Updating via USB You can update the firmware by downloading the latest version with USB flash drive. NOTE: When update is complete, the folder name on the USB flash drive changes to "heos_60.prod. 3.1. Connecting to the USB flash drive update.done".
  • Page 62 4. Work flow for writing firmware after changing network module Change the network module Follow the instructions below to write the Service region settings. "4. Service region settings update procedures" Check the following. Insert the USB flash drive. ・Serial number of this unit ・...
  • Page 63 Copyright © 2020 D&M Holdings Inc. All Rights Reserved.

Table of Contents