Blackberry 9360 Help Manual page 70

RIM Confidential and Proprietary Information - Approved Third Parties
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages, 61
Receive only the first section of long email messages, 61
HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
•
Try downloading external pictures. Press the
•
Try viewing your message in plain text. Press the
Related information
View email in plain text format, 56
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related information
Synchronize email over the wireless network, 6
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email
messages.
Related information
Email filters, 50
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in the
email application on your computer other than your inbox, your smartphone files the message.
Related information
68
key > Get Images.
key > Get Plain Text.