Blackberry 9360 Help Manual page 69

RIM Confidential and Proprietary Information - Approved Third Parties
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen
or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 52
Forward messages from a specific email folder to your smartphone, 59
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool
of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
I can't file email messages
Try the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders don't appear on your BlackBerry® smartphone, reconcile your email using the email settings tool of
the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Synchronize email over the wireless network, 6
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages,
and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete
saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,
email that you delete in the email application on your computer is also deleted from your smartphone.
A message, attachment, or Google Mail conversation is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the
•
If part of a Google Mail™ conversation doesn't appear, press the
key > More or More All.
key > More of Conversation.
key >
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